33% sales valuation accuracy
67% sales fee satisfaction
33% lettings valuation accuracy
83% lettings fee satisfaction
Feb 04,2021
Feb 04,2021
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As my property has been let through Fox & Sons and managed through Sequence for more than a decade, I've sufficient experience of the service quality delivered. Though at times, that service has been a little challenging and inconsistent, it has always yielded satisfactory results, that is, until now.
The results have gone way beyond satisfactory; they are absolutely superb...!!!
The most recent tenancy at my property has unfortunately not gone smoothly, culminating in the occurrence of a significant milestone. Over the past couple of weeks I've required the focussed attention of Sequence on time critical legal, and regulatory Health & Safety matters, and been truly amazed by the commitment and dedication of Lauren Collins of Sequence in Norwich, ably supported by Lee Stairs of Fox & Sons in Crawley.
Consequential thinking, out of office hours follow up and the taking of preemptive actions characterise the behaviour of Lauren, meaning that she has thought about a situation rather than just respond to it, foresaw potential negative consequences, then taken timely action to mitigate issues before they've occurred, thus preventing problems for me, the customer, that would otherwise have been beyond my control.
These actions were an exemplary example of service, that demonstrate a thorough dedication to customer care, and cement the foundation of trust I hold with Sequence.
The results have gone way beyond satisfactory; they are absolutely superb...!!!
The most recent tenancy at my property has unfortunately not gone smoothly, culminating in the occurrence of a significant milestone. Over the past couple of weeks I've required the focussed attention of Sequence on time critical legal, and regulatory Health & Safety matters, and been truly amazed by the commitment and dedication of Lauren Collins of Sequence in Norwich, ably supported by Lee Stairs of Fox & Sons in Crawley.
Consequential thinking, out of office hours follow up and the taking of preemptive actions characterise the behaviour of Lauren, meaning that she has thought about a situation rather than just respond to it, foresaw potential negative consequences, then taken timely action to mitigate issues before they've occurred, thus preventing problems for me, the customer, that would otherwise have been beyond my control.
These actions were an exemplary example of service, that demonstrate a thorough dedication to customer care, and cement the foundation of trust I hold with Sequence.
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Latest Reviews
9th Nov 2024
reviewed by 'John'
8th Nov 2024
reviewed by 'Marvin Smith'
15th Aug 2024
reviewed by 'Mrs King'
22nd Dec 2023
reviewed by 'SRABANA DUTTA'
5th Jan 2023
reviewed by 'Dina'
10th Oct 2022
reviewed by 'John Souliotis'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 67% | £338,000 | £338,000 |
| Lettings | 33% | 83% | £725 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 2 | 1 | 2 | 2 | 1 | 0 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 09,2024
Nov 09,2024
0
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Couldn’t praise the letting agent who handled my move enough Olivia Rennie what a very pleasant young lady .you would think she had been doing the job for 20 years very pleased with how Olivia handled the hole thing and of course fox and sons...
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Nov 08,2024
Nov 08,2024
0
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Thanks Marvin for getting us our mortgage offer, really appreciate your support and your amazing drive. We are really grateful.
Samuel and Rose...
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Aug 15,2024
Aug 15,2024
0
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Booked a valuation on my property as am looking to put on the market. Initial dealings were good, booked a date and time to arrive and received email to confirm. Then simply he didnt show. I had a phone call but I couldnt answer the ...
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Dec 22,2023
Dec 22,2023
0
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I really appreciate the help from Morgan and Fox & Son's again for helping us to find a property in Crawley. They are the best and always happy to be a part of their family.
I strongly recommend them....
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Jan 05,2023
Jan 05,2023
1
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this helpful
Marvin has been 5 ⭐️ , straight from the beginning he found the best deal for us quick and efficient....
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Oct 10,2022
Oct 10,2022
0
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From the beginning was everything as expected, the viewing, the meeting with the landlords of our property, Lee the lettings negotiator helped us and was there whenever we had an enquiry, highly recommended....
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Feb 04,2021
Feb 04,2021
0
people found
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As my property has been let through Fox & Sons and managed through Sequence for more than a decade, I've sufficient experience of the service quality delivered. Though at times, that service has been a little challenging and inconsistent, it has always yielded satisfactory results, that ...
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Nov 06,2019
Nov 06,2019
0
people found
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Fox & Sons have been very efficient, quick and helpful in resolving some tricky heating and plumbing problems we have had in the property we rent out. My contact, Jordon Sendall, always answers promptly to any queries and I am very happy with the service Fox & ...
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May 23,2019
May 23,2019
0
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Kind, Helpful and empathetic. Listened right from the beginning to the end. Kept in touch by emails and updating me with every aspect. Am very happy the way my case was handled from start to finish. Would highly recommend. A genuinely impartial person. Well done ...
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Comment on agent fees
Reasonable
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Oct 16,2018
Oct 16,2018
0
people found
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Lee Charles recently helped me to re-mortgage and did a brilliant job. He used all his professional skills to help me achieve the re-mortgage that paid off my large debts & left me with 900 pounds spare each month. Great work thank you Lee!...
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Comment on agent fees
Good
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Aug 02,2017
Aug 02,2017
5
people found
this helpful
this helpful
Had my house valued, however went with another agent due to lower fees.
However what I didn't realise is you end up on a mailing list that is impossible to be removed from! I have unsubscribed 6 times in the last year (just checked) and I ...
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Comment on agent fees
Higher than others
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Apr 15,2017
Apr 15,2017
4
people found
this helpful
this helpful
Arranged a viewing during an open house. Arrived at the agreed time to see the agent driving away. Phoned the office to be told that they had been trying to contact me because the times had changed - no missed call, no voicemail, no email. 40+ ...
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Mar 08,2017
Mar 08,2017
9
people found
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this helpful
What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, ...
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Nov 25,2016
Nov 25,2016
1
people found
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We have dealt with Sequence and Syreeta for the past 4 years and are very happy with the service we have received. Syreeta has gone above and beyond dealing with difficult tenants and in rather difficult circumstances. Syreeta is an asset to the company and we ...
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Comment on agent fees
Fair.
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Nov 18,2016
Nov 18,2016
3
people found
this helpful
this helpful
An absolute disgrace of a estate agent.
Gave a property to market and was told a 'property developer ' was buying the house. I have since kicked out my tenants after being promised it would take 3-4 weeks. 2 months later the property developer is still ...
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Comment on agent fees
Not applicable
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Jul 21,2015
Jul 21,2015
1
people found
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I had viewed two properties with James who was very helpful and finally found me the exact property that I wanted so I had made my offer and given all my details gave an offer of the asking price of £1000 the next day James called ...
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What agent could do to change your mind?
I had viewed two properties with James who was very helpful and finally found me the exact property that I wanted so I had made my offer and given all my details gave an offer of the asking price of ‚£1000 the next day James called me to say the landlord wants ‚£1050 so I told him the property is advertised as fully furnished bit in reality does not have the right mattresses for the beds or have sofas so it's part furnished that were rented out to my friend for ‚£925 so it is very unreasonable for you to ask for that amount which he totally agreed to. However the following day I had spoken to the manager and said wether it's ‚£1025 or ‚£1050 I want the property to which there were no response from fox and sons Crawley so I went into the branch for the third time and was told James is on holiday for one week and Jim was looking after his work. I asked him why don't we have an agreement when I have offered the asking price even though that is way above the market value. His response was that the landlord wants even more money and that they were asking for ‚£1100 and they had already booked 5 more viewings on Monday which made me furious and walk away from any dealings with them only to find the property on right move for ‚£1050 which was my offer. I would never advise anyone to deal with Jim as he is a liar and total fraud. I own many properties and businesses but never have I ever dealt with anyone as rude or unprofessional as James which lead me to leave my first ever review so you can imagine how angry I must have been with the attitude and lack of professionalism of Jim. I would not recommend anyone to ever deal with this person ever in their life he is a total fraud who tried to get me to agree on ‚£1100 but then advertise the property for ‚£1050 which was my offer.Attached Filesnbsp;
Comment on agent fees
I had viewed two properties with James who was very helpful and finally found me the exact property that I wanted so I had made my offer and given all my details gave an offer of the asking price of ‚£1000 the next day James called me to say the landlord wants ‚£1050 so I told him the property is advertised as fully furnished bit in reality does not have the right mattresses for the beds or have sofas so it's part furnished that were rented out to my friend for ‚£925 so it is very unreasonable for you to ask for that amount which he totally agreed to. However the following day I had spoken to the manager and said wether it's ‚£1025 or ‚£1050 I want the property to which there were no response from fox and sons Crawley so I went into the branch for the third time and was told James is on holiday for one week and Jim was looking after his work. I asked him why don't we have an agreement when I have offered the asking price even though that is way above the market value. His response was that the landlord wants even more money and that they were asking for ‚£1100 and they had already booked 5 more viewings on Monday which made me furious and walk away from any dealings with them only to find the property on right move for ‚£1050 which was my offer. I would never advise anyone to deal with Jim as he is a liar and total fraud. I own many properties and businesses but never have I ever dealt with anyone as rude or unprofessional as James which lead me to leave my first ever review so you can imagine how angry I must have been with the attitude and lack of professionalism of Jim. I would not recommend anyone to ever deal with this person ever in their life he is a total fraud who tried to get me to agree on ‚£1100 but then advertise the property for ‚£1050 which was my offer.
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Apr 29,2014
Apr 29,2014
2
people found
this helpful
this helpful
Kyran Fielder was my main contact as well as Jason Paris. Kyran was really efficient in his work. This is the first time I have sold a house and nothing was too much trouble. If I didn't understand anything I would ring Kyran. If he ...
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Mar 10,2014
Mar 10,2014
1
people found
this helpful
this helpful
Fox and sons sold the property with a great deal of professionalism. They arranged as many viewings as possible to help us achieve a quick sale. They were always polite and willing to answer all my questions. If you rang and they were unavaible they ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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