0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Jan 11,2021
Jan 11,2021
2
people found
this helpful
this helpful
I would avoid at all costs! What a truly awful and unprofessional estate agents! The only estate agent in our 11 years of renting to fail us. The lack of checks and help they did considering we paid for referencing is terrible. We offered our guarantors information prior to any checks as we said we will likely fail due to being self employed. They never took this information which we found incredibly strange as any other estate agent would want this information. Referencing took place, and my partner failed due to a CCJ he knew nothing about. Our current property we only let 6 month's ago and passed referencing with flying colours with a guarantor in place so this was a total shock considering the CCJ had been active since 2018. We've rented 3 properties since this CCJ has been present and not once failed and been refused a property. We explained this and said this needs to be looked into as how on earth did we pass 6 month's ago. We also offered to clear the CCJ but they requested a certificate to say it's been cleared within a week. This was not possible during these times as we phoned the courts who explained even if you pay it in full today it will take 6/8 weeks for the certificate the landlord/agent requires. We told them this, and begged for them to reference our guarantor, but they still refused to do this. We emailed and asked why our guarantor wasn't referenced as it's standard practice and the email I received back was incredibly rude and sarcastic given the situation. Our guarantor wasn't referenced because my partner failed. If he passed then they would reference the guarantor... This does not make sense what so ever and when I challenged this and said a guarantor is there if referencing fails my email was ignored. It seems it was this company's way of make money during these already hard times which is awful to do. The money isnt the real issue though, it's the lack of checks and misleading information they have provided. They claimed the landlord would not be able to accept my partner because of his CCJ due to insurance, but asked us to pay £5700 upfront and all would be fine. This also doesn't sit right with me as how would having a CCJ still in place bypass on the landlords insurance that they claimed would not be possible with a CCJ in place?!
Again, this was challenged and ignored which speaks volumes! I can whole heartedly say I will never use this company again and will do my very best to warn others!
Again, this was challenged and ignored which speaks volumes! I can whole heartedly say I will never use this company again and will do my very best to warn others!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Sep 2023
reviewed by 'K Delaney'
28th Apr 2022
reviewed by 'Colin Southway'
25th Aug 2021
reviewed by 'Alice'
11th Jan 2021
reviewed by 'Danielle'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 80% | £900 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 4 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 17,2023
Sep 17,2023
0
people found
this helpful
this helpful
Helpful, knowledgeable and very efficient. What more do you need?...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2022
Apr 28,2022
0
people found
this helpful
this helpful
Mann lettings helped us to find a property to rent after we had moved down from Manchester. The service that we received was excellent; they kept us informed of available properties and of the progress of our rental application. Ellie in the office was particularly ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2021
Sep 27,2021
0
people found
this helpful
this helpful
Everyone at Mann Ashford were helpful, polite and very friendly especially Tony who carried out the tenancy changes professionally and with great speed and efficiency. I would definately recommend Mann to all my relatives and friends....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25,2021
Aug 25,2021
0
people found
this helpful
this helpful
What an excellent team! Thank you so much for Tony and Ellie's professional job. Well done both!! A very good experience!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2021
Jan 11,2021
2
people found
this helpful
this helpful
I would avoid at all costs! What a truly awful and unprofessional estate agents! The only estate agent in our 11 years of renting to fail us. The lack of checks and help they did considering we paid for referencing is terrible. We offered our guarantors ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2018
Oct 31,2018
1
people found
this helpful
this helpful
Be warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2018
Sep 25,2018
0
people found
this helpful
this helpful
These are some of the worst excuse as humans beings I've ever met in my life.
they are uneducated, unlicensed, incompetents most people would describe them as sociopaths
They can't even read a document in English, they openly dislike foreigners.
I'd never use them again, ...
read full review
read full review
Comment on agent fees
Their work as a value of zero. I should have been paid for the hours wasted with these cretins
Was this helpful?
Yes
Yes
Jan 31,2014
Jan 31,2014
3
people found
this helpful
this helpful
Terrible service. I have received letter demanding access to the property for mid-term visit on 24th January. No problem. I stayed at home all day long, waiting and wasting my time, nobody came, nobody called, wrote email, sent text message. Nothing. I know agency staff ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05, 2014
View all comments
(1)
Hi there! I simply would like to give you a huge thumbs up for
the excellent info you have right here on this post.
I am coming back to your web site for more soon. ...
Oct 23,2013
Oct 23,2013
2
people found
this helpful
this helpful
During dishwasher servicemen visit ( in January 2013) , floor has been damaged in the kitchen. It's been reported immediately by email, supported with few pictures. Couple months later during mid term visit I raised this issue again. I asked for a copy of the report made during ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Apr 10,2013
Apr 10,2013
3
people found
this helpful
this helpful
12/2/13 3 bed terrace . This agent keeps a property on their books/board/Rightmove as for sale even though offer accepted, no viewings and one week left before for contract exchange. Time wasters. And very unapologetic....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
