Great Yarmouth, NR30
3.9/5, 20 reviews
70% recommended
60% sales valuation accuracy
75% sales fee satisfaction
80% lettings valuation accuracy
77% lettings fee satisfaction

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“Bad experience from start to finish. Unhelpfu......”

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Dec 23,2020
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By: 'Charlotte'
Dec 23,2020
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Bad experience from start to finish. Unhelpful rude staff who all tell you something different and dont have a clue what's going on. Loads of issues from start due to a flood from upstairs, I was very lenient and understand during this time but everything has gone down hill ever since. So much I could say about this company but currently still waiting on a decision about my deposit which I should have had within 10 days and it's now been nearly a month. I only ever get a reply or call back if I copy someone higher In the emails. Now told I am best to continue with a dispute to get a decision from them. Many faults been put on check out report that are also on my check in report when moved in. In a very stressful and worrying time for all I have found they couldn't care less and honestly I wish I had never given them a penny. I will keep fighting but advise you all to steer clear and save yourselves the stress.
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Latest Reviews

View all Reviews 20
29th Jan 2024
reviewed by 'Paul Cunningham'
“36 hours later and still no return call , this is the second occasion. No concept of customer service....”
26th Jun 2023
reviewed by 'Octaviano Conceicao & Beata Saldanha'
“We Really Happy to found our new flat. The Staff man very kind, really helpful and quick to help us ......”
13th Aug 2021
reviewed by 'alex'
“I would to say thank you to Lucia for help today with looking for a property at William H Brown...”
14th Jul 2021
reviewed by 'Fight For Good Service.'
“Indifferent customer service. Rang to ask if piece of land behind property in Winterton was also likely to be for ......”
19th May 2021
reviewed by 'Donna Linden'
“Really good service. Very quick response. Very helpful. Very professional lady. Polite and extremely proficient. Look forward to renting from ......”
23rd Apr 2021
reviewed by 'paul'
“Very helpful friendly knowledgeable and went above and beyond to ensure that the change over of tenants for my property ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
3 Hall Quay
Great Yarmouth
Norfolk
NR30 1HX
01493742210

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 75% £95,000 £350,000
Lettings 80% 77% £395 £825
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 6 1 3 0 0 0 1 3
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“36 hours later and still no return call , thi......”

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Jan 29,2024
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By: 'Paul Cunningham'
Jan 29,2024
0 people found
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36 hours later and still no return call , this is the second occasion. No concept of customer service....
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“We Really Happy to found our new flat. The St......”

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Jun 26,2023
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Lewis
By: 'Octaviano Conceicao & Beata Saldanha'
Jun 26,2023
0 people found
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We Really Happy to found our new flat. The Staff man very kind, really helpful and quick to help us to found our flat. He is Lewis Moore 😍😍😍👏🏽👏🏽👏🏽👏🏽🙏🏽🙏🏽🙏🏽...
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“I would to say thank you to Lucia for help to......”

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Aug 13,2021
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alex
By: 'alex'
Aug 13,2021
0 people found
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I would to say thank you to Lucia for help today with looking for a property at William H Brown...
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“Indifference and arrogance. A real smart Alec....”

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Jul 14,2021
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By: 'Fight For Good Service.'
Jul 14,2021
0 people found
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Indifferent customer service. Rang to ask if piece of land behind property in Winterton was also likely to be for sale. Obviously beyond this agent to even bother with something so difficult to establish. They never rang back and when I checked today, the property ...
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“Really good service. Very quick response. Ver......”

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May 19,2021
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Gina
By: 'Donna Linden'
May 19,2021
0 people found
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Really good service. Very quick response. Very helpful. Very professional lady. Polite and extremely proficient. Look forward to renting from them...
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“Very helpful friendly knowledgeable and went......”

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Apr 23,2021
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Gina
By: 'paul'
Apr 23,2021
0 people found
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Very helpful friendly knowledgeable and went above and beyond to ensure that the change over of tenants for my property was easy and stress free thank you very much Cloe Stringer ....
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“Bad experience from start to finish. Unhelpfu......”

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Dec 23,2020
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By: 'Charlotte'
Dec 23,2020
0 people found
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Bad experience from start to finish. Unhelpful rude staff who all tell you something different and dont have a clue what's going on. Loads of issues from start due to a flood from upstairs, I was very lenient and understand during this time but everything ...
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“Great service from professional company...”

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Nov 19,2020
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Gina
By: 'Kay'
Nov 19,2020
0 people found
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Great service from Gina Comerford and the team at WH Brown - they have been looking after my properties over in Great Yarmouth for 2 years now. I use WH Brown in Norwich and have recommended them to my family for properties in Northants too. Very ...
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“Contacted these agents online for details of a property, never ......”

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Jul 14,2017
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By: 'gary'
Jul 14,2017
2 people found
this helpful
Contacted these agents online for details of a property, never got a reply so rung theme to ask again for info on this property. Turns out that i knew more than these so could agent about it, loads of just incorrect info even told me ...
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n/a
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By: Rasa Vinauskaite
May 08, 2019
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Fess very high for little service ...

“Nathan was a brilliant renewal Coordinater. He helped us through ......”

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Oct 11,2016
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Nathan
By: 'Mr'
Oct 11,2016
0 people found
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Nathan was a brilliant renewal Coordinater. He helped us through the whole process, answered any questions and made us very comfortable with the knowledge that he was handling everything. We trust that he would call when he says he would and happy to help however ...
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Good
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“Told me people waiting etc, then only one viewing. Then ......”

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Apr 14,2016
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By: 'Very'
Apr 14,2016
4 people found
this helpful
Told me people waiting etc, then only one viewing. Then the real problems started. Mis information, refusal to answer emails, and then when they did not to answer the question in the email. Tried complaint process several times. Only interested in taking money, 0 service....
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What agent could do to change your mind?
Fee's are high, then they do nothing to earn them.
Attached Filesnbsp;
Comment on agent fees
Fee's are high, then they do nothing to earn them.
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“Got a rapid sale. Very detailed and attentive approach from ......”

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Aug 04,2015
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Tim
By: 'Richard'
Aug 04,2015
0 people found
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Got a rapid sale. Very detailed and attentive approach from Tim Howlett. Good advice given re preparation. We felt comfortable with the approach to the sale, and the advice given....
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Comment on agent fees
Very pleased with low fees.
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“I was with another company for over 8 months and within ......”

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Feb 01,2015
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Nick
By: 'Heather'
Feb 01,2015
1 people found
this helpful
I was with another company for over 8 months and within two weeks of changing to WH Brown my property was sold. Admittedly I lowered the price as I was after a quick sale and fortunately WH Brown found me a buyer straightaway. I have nothing ...
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“We have had a very professional experience with both Sarah ......”

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Jan 14,2015
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Sarah
By: 'Vanessa'
Jan 14,2015
0 people found
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We have had a very professional experience with both Sarah and Gina from the start of our tenancy, they have been great dealing with the on going issue of the heating within the property, they have worked well within the constraints of the landlord and ...
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“First class attention to detail with regard to my requirements ......”

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Dec 01,2014
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Gina
By: 'Callum'
Dec 01,2014
0 people found
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First class attention to detail with regard to my requirements as a Landlord. Achieved a full price offer very quickly, exceeding my expectations in terms of price achieved and speed of tenant moving in. This is a repeat of my previous experience with Gina regarding ...
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Comment on agent fees
Value for money.
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“This branch was recommended to me by a close friend ......”

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Nov 27,2014
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By: 'Miss'
Nov 27,2014
0 people found
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This branch was recommended to me by a close friend and I wasn't disappointed. Everything was efficient and smooth, my property was let within 48 hours with an excellent tenant. I would always use William H Brown to re-let my property from now on and would ...
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Comment on agent fees
Happy with fees and received excellent value for money.
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“Sarah and the team are extremely efficient with the letting ......”

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Nov 27,2014
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Sarah
By: 'Allie'
Nov 27,2014
0 people found
this helpful
Sarah and the team are extremely efficient with the letting of our properties, paperwork and queries. Providing quick responses and going the extra mile for us as their clients...
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“I chose to go with the Great Yarmouth branch to ......”

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Nov 26,2014
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Gina
By: 'G'
Nov 26,2014
0 people found
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I chose to go with the Great Yarmouth branch to let my property, the service I received from them was very impressive. Within 2 days of my property going on the market they had carried out a viewing and let the property successfully to a professional ...
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Comment on agent fees
The fees that were quoted to me were higher than other agents but I felt that I got what I paid for.
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“Sarah Knott at William H Brown has been dealing with ......”

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Nov 26,2014
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Sarah
By: 'SarahC23'
Nov 26,2014
1 people found
this helpful
Sarah Knott at William H Brown has been dealing with my tenancy from June 2014, she is very helpful and will always follow up on a phonecall to make sure everything's okay and going as expected. Sarah seems to want to go the extra mile to ...
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Comment on agent fees
Overall the fees for this application we're slightly overpriced. I felt that these could've been cheaper. The month's in advance and deposit is standard accross the board, but the extra added bits could've been cheaper to help complete with rival companies who will offer cheaper rates. .
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“Whilst it took a while to sell my property when ......”

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Nov 24,2014
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By: 'Karen'
Nov 24,2014
0 people found
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Whilst it took a while to sell my property when a buyer was found the process was very straightforward and any questions and communications to the buyers through the agent were dealt with very promptly and satisfactorily. Previously to the selling of the property, the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Great Yarmouth NR30 1HX



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