0% sales valuation accuracy
0% sales fee satisfaction
Dec 21,2020
Dec 21,2020
9
people found
this helpful
this helpful
This company is atrocious and dealing with them has been painful.
When we went to view some properties, the branch manager for the city was late, and he told us what we wanted to hear regarding replacing filthy mattresses, and that the home would be cleaned. These later turned out to be lies.
Upon arrival at the property, we found that the place hadn't been cleaned at all and was filthy, despite the contract explicitly stating the home would be presented in a clean and professional manner. The mattresses had not been replaced or even cleaned, one had simply been turned over.
The letting agency had not completed an inventory of the property and could not present us with a copy of the gas safety certificate. There were 23 broken lightbulbs in the property, the front and back doors wouldn't close properly and many appliances were broken.
When we told Marshall Property about the state of the home, we were told that cleaners would be round right away. We were told this for 7 days in a row until they finally did send cleaners around to sort the place.
The myriad broken appliances and lightbulbs took the company months to replace, all the while we found other issues such as broken blinds, broken bedframes and broken window frames. These issues also took months and months of calling the company every few days to be resolved.
Furthermore, we saw mice in the property shortly after moving in and found many droppings in, among other places, my bedroom cupboards.
It took us over a month before the company finally sent someone round to confirm that we had mice, after which nothing was done.
The entire time we were dealing with this company, their employees would tell us that our problems were not their problems and kept defering us to the one maintenance worker at the entire business.
Additionally, we were lied to on multiple occasions by both the branch manager of the city office and the landlady of the property regarding what had been done to the home prior to our arrival as well as when and whether appliances would be replaced.
The company did not even address 5% of the issues we were telling them about for months until we witheld rent payments for 2 months in a row.
At this point, the extremely unprofessional and rude MD took "charge" and within 2 weeks, about 90% of the issues had been dealt with. Months after we first informed the company about our issues.
Suffice to say I would not recommend this company to a single person and I cannot wait to permanently end my professional relationship with them.
When we went to view some properties, the branch manager for the city was late, and he told us what we wanted to hear regarding replacing filthy mattresses, and that the home would be cleaned. These later turned out to be lies.
Upon arrival at the property, we found that the place hadn't been cleaned at all and was filthy, despite the contract explicitly stating the home would be presented in a clean and professional manner. The mattresses had not been replaced or even cleaned, one had simply been turned over.
The letting agency had not completed an inventory of the property and could not present us with a copy of the gas safety certificate. There were 23 broken lightbulbs in the property, the front and back doors wouldn't close properly and many appliances were broken.
When we told Marshall Property about the state of the home, we were told that cleaners would be round right away. We were told this for 7 days in a row until they finally did send cleaners around to sort the place.
The myriad broken appliances and lightbulbs took the company months to replace, all the while we found other issues such as broken blinds, broken bedframes and broken window frames. These issues also took months and months of calling the company every few days to be resolved.
Furthermore, we saw mice in the property shortly after moving in and found many droppings in, among other places, my bedroom cupboards.
It took us over a month before the company finally sent someone round to confirm that we had mice, after which nothing was done.
The entire time we were dealing with this company, their employees would tell us that our problems were not their problems and kept defering us to the one maintenance worker at the entire business.
Additionally, we were lied to on multiple occasions by both the branch manager of the city office and the landlady of the property regarding what had been done to the home prior to our arrival as well as when and whether appliances would be replaced.
The company did not even address 5% of the issues we were telling them about for months until we witheld rent payments for 2 months in a row.
At this point, the extremely unprofessional and rude MD took "charge" and within 2 weeks, about 90% of the issues had been dealt with. Months after we first informed the company about our issues.
Suffice to say I would not recommend this company to a single person and I cannot wait to permanently end my professional relationship with them.
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Latest Reviews
14th Sep 2024
reviewed by 'Livie'
9th Jan 2024
reviewed by 'John'
9th Jan 2024
reviewed by 'John'
11th Jul 2022
reviewed by 'MICHAEL SMITH'
7th Jul 2021
reviewed by 'Christian'
Opening Hours
Address
marshall property
Marshall House, 64 Tithebarn Street
Liverpool
Merseyside
L2 2EE
0151 242 0870
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
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- Block Management
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- Conveyancing
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Sep 14,2024
Sep 14,2024
0
people found
this helpful
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As said by the other reviewers, The agency doesn't care about sending someone to repair the broken things in our flat. Even the landlords they work with are to blame. Or they say they have put an order for it but it never happens. What ...
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Aug 07,2024
Aug 07,2024
0
people found
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Lived in the bateson building and nothing gets fixed, everything breaks and they do not care about fixing things quickly. Marshall are very slow to repair things and half the kitchen doesn't work, neither does washing machine, lift constantly breaks and the kitchen appliances always ...
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Jan 09,2024
Jan 09,2024
0
people found
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Lived in the bateson building for a while now and nothing gets done, everything breaks and they do not care about you fixing things quickly. Marshalls are very slow to repair things and half the kitchen doesnt work. Don't bother with them.....
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Jan 09,2024
Jan 09,2024
0
people found
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Lived in the bateson building for a while now and nothing gets done, everything breaks and they do not care about you fixing things quickly. Marshalls are very slow to repair things and half the kitchen doesnt work. Don't bother with them.....
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Jul 11,2022
Jul 11,2022
3
people found
this helpful
this helpful
Tried for two days to get someone from this company to respond to an email and four telephone calls with nothing from them...totally unprofessional...
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Jul 07,2021
Jul 07,2021
2
people found
this helpful
this helpful
The worst argumentative lazy people. I hope one day we follow the US and Australia system where you need to be qualified to do this job. I would say to people stay away from this company not everyone writing these reviews can be wrong....
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Feb 20,2021
Feb 20,2021
7
people found
this helpful
this helpful
I wish someone would have warned me about this company.
They moved a tenant in during lock down last June 2020 as well as leaving us all without hot water for ten days before.
I am a nurse and have had to shower in work before ...
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Dec 21,2020
Dec 21,2020
9
people found
this helpful
this helpful
This company is atrocious and dealing with them has been painful.
When we went to view some properties, the branch manager for the city was late, and he told us what we wanted to hear regarding replacing filthy mattresses, and that the home would be ...
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read full review
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Oct 31,2020
Oct 31,2020
0
people found
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Purchased a HMO property earlier this year, Marshall’s have been able to rent all 5 rooms and have had no problems since, they seemed to have found good tenants and all is well...
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Oct 31,2020
Oct 31,2020
0
people found
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Recently just purchased a property through Marshall’s and now they are managing it. New carpets, decoration and some electrical works have been done managed by James and Phil very cost and time efficient. Tenants were found within a week and I’m very happy ...
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Jul 09, 2022
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Tried for 2 days to get in touch with someone at this company ...no return phone calls despite promises to return..having seen some of the above reviews seems they are to be avoided like Covid ...
Jul 28,2020
Jul 28,2020
4
people found
this helpful
this helpful
Horrible company only contact you if it’s concerning money took me a month to get a reply back from them to get a reference , came back after a week to find out that their management came into the house and threw my things away ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:28 AM 23/09/2019 by heather heather
