Coventry, CV3
4.9/5, 553 reviews
97% recommended
97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction

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“NOT GOOD...”

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Dec 16,2020
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By: 'Gurpal'
Dec 16,2020
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Just like another review, great start .. got two viewings within days and sold the property very quickly, however after this they were very quick to put up the SOLD board to advertise their success in selling my property , however after this everything went down hill, myself and my solicitor were left to assist the buyer and their solicitors with everything from start to finish, Up Estates would call me with incorrect information or updates and on most occasions call me at least a week after I had already been given or had chased up information to assist in the sale myself, they were very disorganised as I mentioned they would update me with information I had already had from the buyer a week later and this happened many times, The buyer was having difficulties with their broker and solicitors however it wasn't Up Estates that were trying to help put it was me and my solicitor again, and even after that was resolved a week later they tried calling to advise that they had helped resolve the exact same problem, anyway I requested for a discount for their lack of involvement and lack of work/effort put in from their side, however I was shown the T's and C's and told that they had done a very good job .. I paid what was due as I have never been so disgusted with a company's performance and effort and that they still wanted to be paid in full for basically advertising my house on line which anyone could do and then sitting back and letting me and my solicitor do their work for them.... I would suggest that if you are thinking of using company because their rates are lower than others that you are better off doing everything yourselves and save the money because eventually that is what you will end up doing... do not use this company, pay a little extra and get a more professional outfit
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By: Elliott Young
Dec 16, 2020
We are very sorry to see this review as we always strive to provide the highest level of service so seeing a negative review is the last thing we would even want. As you are aware we have spoken with you over this and appreciate you highlighting how quickly we were able to sell your property and the contact we had with you throughout. As you rightly mention there are times when we might not have the same information as you when you are speaking directly to a buyer and when you are equally being proactive in chasing your sale. But throughout the sale we did continually speak with your buyer and all solicitors, who’s job it is to carry out the legal work so that a sale can complete.

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reviewed by 'Joanna'
“This is the second time we're using Up Estate to sell our home and we have not been disappointed, Aimee-Negotiator, ......”
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reviewed by 'Gary Charlton'
“From the initial contact to Chris coming out to value the property could not fault the service, Jade and Emily ......”
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reviewed by 'Lucy Smith'
“Everyone was super helpful at Up estates from the first initial valuation that Chris did with us, to getting the ......”
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reviewed by 'Tom'
“This is the second time we have used Up Estates to buy our homes and we have not been disappointed. ......”
18th Nov 2024
reviewed by 'Eidle'
“Dear Elena, Thank you for your great efforts and support throughout this process. You’ve been kind, helpful, and offered ......”
15th Nov 2024
reviewed by 'Jayne'
“A professional service throughout the whole proceedings. Understated efficiency when dealing with my questions and requests. Would highly recommend Up ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Up Estates
6 Orchard Court, Binley Business Park
Coventry
Warwickshire
CV3 2TQ
02477710780

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £55,000 £2,520,000
Lettings 98% 99% £525 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
60 1 27 3 322 7 110 2 18 3
Areas covered
  • CV1
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  • CV8
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  • CV3
  • CV4
  • CV5
  • CV6
  • CV7
Services offered
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  • Lettings
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
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Coventry, CV3
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“This is the second time we're using Up Estate......”

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Apr 27,2024
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By: 'Joanna'
Apr 27,2024
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This is the second time we're using Up Estate to sell our home and we have not been disappointed, Aimee-Negotiator, in particular, spent a lot of time explaining everything ,she was very patient and professional. Emily took care of everything in detail and was very ...
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“Excellent...”

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Apr 16,2024
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By: 'Gary Charlton'
Apr 16,2024
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From the initial contact to Chris coming out to value the property could not fault the service, Jade and Emily dealt with the sale which at times was challenging with great knowledge and professionalism so a big thank you to all at Up Estates! Would ...
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“Everyone was super helpful!...”

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Apr 12,2024
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By: 'Lucy Smith'
Apr 12,2024
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Everyone was super helpful at Up estates from the first initial valuation that Chris did with us, to getting the house live on the market and arranging viewings. The whole process took dead on 2 months and it made the transition very smooth! I would 100% recommend ...
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“This is the second time we have used Up Estat......”

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Apr 04,2024
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Emily
By: 'Tom'
Apr 04,2024
0 people found
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This is the second time we have used Up Estates to buy our homes and we have not been disappointed. We started our process in September with Aliya and she was incredibly customer focused and great at communicating where we were in the process. Following ...
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“Exceptional service...”

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Nov 18,2024
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By: 'Eidle'
Nov 18,2024
0 people found
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Dear Elena, Thank you for your great efforts and support throughout this process. You’ve been kind, helpful, and offered valuable advice on the housing market. You are also a great negotiator. your role was key in helping me secure my new home. Truly appreciate ...
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“A professional service throughout the whole p......”

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Nov 15,2024
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By: 'Jayne'
Nov 15,2024
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A professional service throughout the whole proceedings. Understated efficiency when dealing with my questions and requests. Would highly recommend Up Estates....
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“Great Service & Support...”

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Nov 08,2024
Minithumbup
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Katie
By: 'Scott'
Nov 08,2024
0 people found
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Just let my second property with Up Estates. Great communication regarding prospective tenants, support in sorting all legal documentation and nothing has been too much trouble. Highly recommended....
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“Great service, efficient and friendly team. W......”

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Oct 23,2024
Minithumbup
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Katie
By: 'Holly'
Oct 23,2024
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Great service, efficient and friendly team. Would highly recommend the tenancy finding service. Katie was great at keeping me updated....
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“Emily and the rest of the ten at Up were bril......”

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Sep 26,2024
Minithumbup
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By: 'Georgina'
Sep 26,2024
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Emily and the rest of the ten at Up were brilliant! They were always really helpful and empathetic, even in the face of a pretty protracted and troublesome chain!...
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“attentive, supportive, good communication. F......”

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Sep 19,2024
Minithumbup
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Elena
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Keeley
By: 'Kingsley'
Sep 19,2024
0 people found
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attentive, supportive, good communication. Feel like they are thoughtful about ensuring the property gets the best tenants...
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“Jade and Emily, as well as Chris and Aliyah, ......”

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Sep 17,2024
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By: 'Isabel'
Sep 17,2024
0 people found
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Jade and Emily, as well as Chris and Aliyah, were very helpful throughout the process, which was very fast as they helped us with all our enquires very fast. They made the buying process very easy for us. Thank you Up Estates for the great ...
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“Excellent management and renegotiation of contract...”

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Sep 12,2024
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By: 'Humphrey'
Sep 12,2024
0 people found
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Up Estates was very helpful in re-negotiating the renewal of the rental agreement which included an increase in rents. They made the process very smooth and provided a simple online means for all parties to agree and sign the agreement. Their management has been very ...
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“The whole process of selling and buying a hou......”

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Sep 05,2024
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Emily
By: 'Gill Browne'
Sep 05,2024
0 people found
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The whole process of selling and buying a house is so stressful, so you need an amazing estate agency. Up Estates were that amazing estate agency for us. They behave like your own person team making you feel like your the only client on the ...
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“Supportive and informative service throughout......”

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Sep 05,2024
Minithumbup
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Elena
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Katie
By: 'Dominik'
Sep 05,2024
0 people found
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Supportive and informative service throughout the whole process. Detailed referencing and affordability checks conducted. Very professional approach and to add an icing on the cake access to management information, statements, AST, etc via the portal and app. Property has been let out. Thanks Chloe for ...
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“From first contact with UpEstates the whole p......”

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Sep 04,2024
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Aliya
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Elena
By: 'NEIL THOMPSON'
Sep 04,2024
0 people found
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From first contact with UpEstates the whole process was 5 stars. The team are so professional, friendly and helpful. Excellent photos were taken, of the property and I was guided by the valuation given and listened to their advice and expertise. I went to the office ...
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“Responsive, helpful and friendly...”

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Sep 03,2024
Minithumbup
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By: 'Jeff'
Sep 03,2024
0 people found
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Aliya and Emily were both very helpful, friendly and responsive in keeping us updated and informed in a timely manner around Sales Leads and Sales Progression. In doing we were comfortable in knowing where we were and so we could make the best decisions at ...
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“From start to finish my house sale has gone s......”

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Aug 22,2024
Minithumbup
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Aliya
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Jade
By: 'Lynn Courtier'
Aug 22,2024
0 people found
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From start to finish my house sale has gone smoothly Always being kept up to date with responses from viewings The on line portal is an excellent tool to use Very reasonable price for an excellent service Thank-you Aliya/Jade/Emily and all the background ...
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“Great services...”

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Aug 22,2024
Minithumbup
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Jade
By: 'Ryan Thompson'
Aug 22,2024
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Brilliant throughout the whole process, definitely use again and recommend....
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“I can not express how wonderful our experienc......”

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Aug 19,2024
Minithumbup
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Keeley
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Elena
By: 'Caitlyn'
Aug 19,2024
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I can not express how wonderful our experience with upestates has been. So straightforward and really quick with responding any enquiries! so please to have gone with this letting agents! We are happily settled into our wonderful home. Can't thank the team enough for all ...
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“We are very pleased with their service, espec......”

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Jul 31,2024
Minithumbup
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Keeley
By: 'prasanna'
Jul 31,2024
0 people found
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We are very pleased with their service, especially Katie who was very humble and welcoming from the very beginning and guided us very well with her clear instructions. We are very happy and satisfied with Katie and her team's role in the entire process....
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“Brilliant throughout the whole process, defin......”

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Jul 17,2024
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By: 'Jodie'
Jul 17,2024
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Brilliant throughout the whole process, definitely use again and recommend....
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“Excellent team work from valuation to complet......”

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Jun 21,2024
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Aliya
By: 'Debbie Brown'
Jun 21,2024
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Excellent team work from valuation to completion, exemplary communication, online portal was a brilliant tool. A big thank you to Emily, Aliya &Charlotte. Highly recommend Up Estates...
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“Very professional, dedicate and supportive...”

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Jun 17,2024
Minithumbup
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By: 'LIANJIE'
Jun 17,2024
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Very professional, dedicate and supportive sale team who provide thorough guidance for purchasing....
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“From the start of the selling process to comp......”

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May 28,2024
Minithumbup
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Jade
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Emily
By: 'Carole'
May 28,2024
0 people found
this helpful
From the start of the selling process to completion, Up Estates kept me informed as to how the viewing had gone and feedback from the viewer. As I live some way from the property, Jade covered the viewings and always got back to me regarding ...
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“Outstanding professionalism. Fastest response......”

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May 02,2024
Minithumbup
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Elena
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Cameron
By: 'Mohamed Saheer Marakathel'
May 02,2024
0 people found
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Outstanding professionalism. Fastest responses and lightning fast answers on questions with enquiries. Supported well thorughout the process....
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“Brilliant service, Elena made the process ver......”

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Apr 30,2024
Minithumbup
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Elena
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Cameron
By: 'Issam'
Apr 30,2024
0 people found
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Brilliant service, Elena made the process very smooth and efficiently dealt with all my enquires. Thank you very much...
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“I had a very bad experience. I was misled by ......”

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Apr 29,2024
Minithumbdown
By: 'Sanat'
Apr 29,2024
0 people found
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I had a very bad experience. I was misled by not providing correct details and signed contracts. When informing the same, they just backed out, saying you signed contract, connect with your landlord. Request not to mislead anyone just to achieve your purpose. I hava ...
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“Up Estates were excellent,...”

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Apr 04,2024
Minithumbup
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Aliya
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Emily
By: 'Keithy'
Apr 04,2024
0 people found
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Up Estates were excellent, the service they provided for our sale was excellent and painless...
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“Excellent Service from Up Estate, Great Servi......”

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Apr 04,2024
Minithumbup
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Jade
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Emily
By: 'Jacky'
Apr 04,2024
0 people found
this helpful
Excellent Service from Up Estate, Great Service, Kept me well Informed through the entire process of purchase. My special thanks to Jade and Emily who were very helpful through the purchase process till the end....
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“Execellant service...”

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Mar 08,2024
Minithumbup
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Elena
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Cameron
By: 'Jayne'
Mar 08,2024
0 people found
this helpful
Execellant service from Up estates , Geat service , kept me well imformed with viewings and applications , the rental went smoothly and new tenants moved in within 3 weeks of application accepted . Elena was always in touch and kept me updated ....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:48 AM 15/12/2021 by

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