100% sales valuation accuracy
90% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 28,2020
Oct 28,2020
12
people found
this helpful
this helpful
Absolute bell ends from the welling branch * couldn't manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the sad thing is no one even above them cares. Be very careful as they also * so they will constantly lie above properties and offer. Very unprofessional, very poor communication skills and will make buying your home a nightmare. Stay away from welling branch and try others if really desperate but believe me and the others who have written on here they are a disgrace. More like the chuckle brothers or dumb and dumber. The 1 star is way too high for this company. Buying a home is meant to be a pleasant experience and not a peasant experience. Shocking communication skills, no customer service skills, i am very surprised that the so called directors/partners conduct themselves in the same manner and there is a very poor complaints procedure. Customer reviews mean nothing to this company as if they did they would do something about the clowns they have in their welling office. I really hope no one goes through the experience i have with them and also i would urge you to put a review up so people can see how terrible they are. Most good reviews will be from people selling their homes but look at the one looking to buy?? They may advertise as they have the most properties but they forgot to state they have the worst service and no care attitude. Absolute disgrace which i can understand from the sales manager as he thinks he is a big boy with a promotion on the cards but if u promote someone like that to branch manager shows the quality you hire. I would have expected better from the Branch manager **. For someone to take the time to write this long review imagine how much they must have pissed them off.
If you do see a property you really like try other branches to avoid disappointment as i cannot comment on their services but welling is an absolute joke full of clowns who think they represent themselves and not the company who pay their wages.
And they have * on their webpage! Shows the standard they require.
If you do see a property you really like try other branches to avoid disappointment as i cannot comment on their services but welling is an absolute joke full of clowns who think they represent themselves and not the company who pay their wages.
And they have * on their webpage! Shows the standard they require.
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Latest Reviews
5th Jul 2021
reviewed by 'Richard'
1st Mar 2021
reviewed by 'Denise'
28th Oct 2020
reviewed by 'Rohan'
23rd Feb 2020
reviewed by 'Vanessa'
25th Jun 2019
reviewed by 'Kerinah'
7th Mar 2019
reviewed by 'Margaret'
Opening Hours
Address
Robinson Jackson Partnership
146 Welling High Street
Welling
Kent
DA16 1TJ
020 8303 5213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 90% | £185,000 | £430,000 |
| Lettings | 100% | 99% | £1,150 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 0 | 0 | 7 | 1 | 2 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jul 05,2021
Jul 05,2021
0
people found
this helpful
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Awful experience, I rented a flat using Robinson and Jackson using their highest premium meaning they would sort all issues with the flat. They were friendly up until the point I signed the contract to use them, then they disappeared and were difficult to get ...
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Mar 01,2021
Mar 01,2021
0
people found
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A big Thank you to Tony & Scott at the Welling Branch for selling our property so quickly. Really friendly, helpful and professional service. Always able to help and answer questions throughout the whole process from selling to completion. Would definitely recommend their services to anyone ...
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Oct 28,2020
Oct 28,2020
12
people found
this helpful
this helpful
Absolute bell ends from the welling branch * couldn't manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the ...
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Feb 23,2020
Feb 23,2020
0
people found
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What an excellent team!
Stuart, who has moved to another branch had the patience of a saint when we were desperately trying to get ready to rent on a very tight schedule.
We had numerous questions......about everything! We felt that he went out of ...
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Jun 25,2019
Jun 25,2019
0
people found
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The Welling Lettings team is amazing and very friendly! I gave them
a call on a Friday afternoon, spoke to the lovely James who immediately made me feel confident and comfortable, had Wayne view and value my property the next day and had tenants found ...
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Mar 07,2019
Mar 07,2019
0
people found
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Morgan has been very professional and helpful with her communication. I would recommend Robinson Jackson as an agent best placed to provide property mgt services....
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Comment on agent fees
Fair market representation of fees
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May 28,2018
May 28,2018
0
people found
this helpful
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The service i received was excellent and I highly recommend Robinson Jackson Estate Agents in Welling. I was kept informed right throughout the whole process. I found the staff very helpful, courteous and very professional. I am very grateful....
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Comment on agent fees
Excellent service and very professional
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Apr 20,2018
Apr 20,2018
0
people found
this helpful
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I was very happy with the service from Sue and Ben. The whole process had been very stressful for me as you were the second agent I used and it took over 18 months from point of sale to completion. only 6/7 months of that was with ...
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Comment on agent fees
we were happy with the fee
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Dec 07,2016
Dec 07,2016
1
people found
this helpful
this helpful
Having exchanged this morning, I can say I have had a very positive experience with the Welling branch of Robinson Jackson. From the outset they were very business-like, in that they were focussed completely in getting my house sold. I have had experiences in the ...
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Comment on agent fees
Reasonable
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Jul 04,2016
Jul 04,2016
8
people found
this helpful
this helpful
I sold with Robinson Jackson end of last year. It was the most stressful experience ever. The valuation and marketing was great but once the file went to their so called 'progression' unit it all went down hill. I was treated like I was a ...
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Sep 08,2015
Sep 08,2015
0
people found
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The service I received 15 years ago when I sold my property via Robinson Bellegrove & Jackson was excellent, therefore, when I looked at purchasing another property in June this year I contacted them again. The customer care and service I received this time around was second ...
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Comment on agent fees
The fees for the purchase of my property were very reasonable and the service was excellent. The transaction overall was very smooth. Thank you, Carmel
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Aug 06,2015
Aug 06,2015
0
people found
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I have not hesitation in recommending Robinson Jackson. From start to finish throughout the sale of my property, I have received an excellent service and the team are very thorough. In particular, Ben and Sue worked hard to ensure the whole process was smooth and ...
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Jul 14,2015
Jul 14,2015
1
people found
this helpful
this helpful
My brother and I were very impressed by Ben & his team from start to finish. They were clear and concise, courteous and we knew we could trust them straight away. Throughout the transaction they kept us up to date with any developments and were always ...
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Nov 20,2014
Nov 20,2014
0
people found
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Ben Harrington was very professional from the outset in arranging the initial valuation of our property to then marketing this and booking in a phenomenal number of appointments on our open day to ensure a quick sale for the best price.
Sue Cooper then really ...
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Jun 07,2014
Jun 07,2014
1
people found
this helpful
this helpful
Not having moved for 40 years I didn't know what to expect.
I am more than happy to endorse the Welling Team for the way they handled the sale of my house. They listened to my concerns and arranged 7 viewings and 2 offers within a week. They ...
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Nov 07,2012
Nov 07,2012
2
people found
this helpful
this helpful
I had someone from Robinsons come round a few weeks ago to carry out a rental valuation. I was very disappointed with the service on offer. Out of four agents I had round they delivered the poorest "pitch". The lady was in and out in ...
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Mar 01,2012
Mar 01,2012
7
people found
this helpful
this helpful
I have a reasonable sized property portfolio and have used many different agents over the years to manage my properties. Robinson Jackson Lettings in Welling have provided the worst service I have received over the last 10 years. Every time I call the person I previously ...
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What agent could do to change your mind?
Have specific people to deal with specific issues and see it through to the end. Try to actually earn their money.Attached Filesnbsp;
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Apr 20, 2012
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I have given the managment of my properties to robinsons for the past several years. i have always found them to be helpful and supportive.
I have rented properties for many years with various companies and have found during that time that things are not always plain sailing regardless of who manages your properties. there are always things that are beoynd the control of the management however ....I do not recieve calls at midnight.....the company will always use registered contractors to ens ...
No fees information available
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Complaints Procedure
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Last updated at 11:59 AM 07/01/2020 by Amie Edwards
