100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Oct 13,2020
Oct 13,2020
1
people found
this helpful
this helpful
I’m so very impressed with the sheer rudeness, unreliability and bullshit from Arron James. I must have found the worst estate agency in all of London. In all seriousness, it started when we looked at the desired property and after asking multiple times were told we could have a ten-month contract. When the contract was sent to us a couple days before the move in date, it stated 12 months and the agency told us, there was never any mention of a shorter contract. At that point it was too late to look for another property for us, so we moved in regardless. Before moving in, we had been told the bathroom and shower, which were covered in mould as well as the broken kitchen table would be fixed. Agency as well as landlord reassured us of this, but that never happened either.
Due to Corona one of our housemates moved out early and we replaced him with someone else for the last three months. He paid his deposit and rent to the agency which they, according to our landlord, never forwarded to him.
Now we are desperately trying to get our deposit back, after 2 (!) months of moving out (contract states 10 days after moving out is maximum). When calling the landlord, who is quite old, he told us he has never heard of a five-week deposit and doesn’t know online banking and only has given two of the five people that were renting, 4 weeks-worth of money back. After contacting the agency multiple times via email and phone, they referred us back to the landlord while he refers us to them. After recently sending a rather straight forward email with our complaints, the agency told us that they don’t handle the property. I have never experienced such a corrupt company.
When moving in we were never given an inventory, but the agency expected us to give back random items, such as forks and knifes, which we thought old tenants had left behind. We did give everything back that could have possibly been in the house before and left the house cleaned and spotless but were still told we would receive deductions from our deposit for unreturned items.
Lastly, after moving out, the agency let new people rent the property without not only consent but without even asking the landlord or telling him. They then promised to clean the house for free, which they never did, according to landlord.
I have never written such a thorough review, but I will leave this on as many review sites as I can, so that people will see. DO NOT USE THIS AGENCY BY ANY MEANS! THEY ARE CORRUPT AND UNPROFESSIONAL!
Due to Corona one of our housemates moved out early and we replaced him with someone else for the last three months. He paid his deposit and rent to the agency which they, according to our landlord, never forwarded to him.
Now we are desperately trying to get our deposit back, after 2 (!) months of moving out (contract states 10 days after moving out is maximum). When calling the landlord, who is quite old, he told us he has never heard of a five-week deposit and doesn’t know online banking and only has given two of the five people that were renting, 4 weeks-worth of money back. After contacting the agency multiple times via email and phone, they referred us back to the landlord while he refers us to them. After recently sending a rather straight forward email with our complaints, the agency told us that they don’t handle the property. I have never experienced such a corrupt company.
When moving in we were never given an inventory, but the agency expected us to give back random items, such as forks and knifes, which we thought old tenants had left behind. We did give everything back that could have possibly been in the house before and left the house cleaned and spotless but were still told we would receive deductions from our deposit for unreturned items.
Lastly, after moving out, the agency let new people rent the property without not only consent but without even asking the landlord or telling him. They then promised to clean the house for free, which they never did, according to landlord.
I have never written such a thorough review, but I will leave this on as many review sites as I can, so that people will see. DO NOT USE THIS AGENCY BY ANY MEANS! THEY ARE CORRUPT AND UNPROFESSIONAL!
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Latest Reviews
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Opening Hours
Address
Arron James Estate Agents
49 The Broadway
Greenford
Middlesex
UB6 9PN
020 8833 7010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 80% | £1,100 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Greenford
- Eastcote
- Northolt
- Perivale
- Sudbury Hill
- Southall
- Yeading
- Hanwell
- Harrow
- Ealing
- Ruislip
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 23,2023
Sep 23,2023
0
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Arron James are very professional in the business they are running, I am pleased to say that Arron James provide very standard Tenancy agreement. It is clear, comprehensive and includes all the clauses I would expect to see. We are very familiar with the Goodlord ...
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Feb 21,2022
Feb 21,2022
2
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This estate agents have a number of customer service related lessons to learn.
To inform anybody wishing to attend virtual viewing the estate agent Anna Kinast has just informed me she will prioritise those attending physical viewings over virtual viewings.
I tried to contact the ...
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Oct 13,2020
Oct 13,2020
1
people found
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this helpful
I’m so very impressed with the sheer rudeness, unreliability and bullshit from Arron James. I must have found the worst estate agency in all of London. In all seriousness, it started when we looked at the desired property and after asking multiple times were ...
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Feb 09,2020
Feb 09,2020
0
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We have been renting a property through arron james for 6 months now. They have been very prompt in answering any questions or concerns we've had. We have found Sarah to be very helpful, as was Louise before she moved on and we wish her well....
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Feb 06,2020
Feb 06,2020
1
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I don't believe any of these over exaggerated positive feedbacks on this Arron James! My relatives was renting from them. Arron James are very arrogant and have rude attitud. They made my relative's family life hell. I will not recommend anyone to sign up with ...
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Jan 25,2020
Jan 25,2020
0
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Excellent professional service when letting out a property with these guys, very easy to deal with... would highly recommend as they make the process so easy if you are thinking about letting out your property...
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Dec 03,2018
Dec 03,2018
0
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Sara Waters very nice and helpful lady.She always answer for our emails very quickly.She always war ready for help....
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Nov 16,2018
Nov 16,2018
0
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Dealt with the tenancy well. Found a new tenant very quickly, and very helpful. Easy to contact and prompt to reply....
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Oct 30,2018
Oct 30,2018
0
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Professional and efficient, whilst remaining friendly and approachable.
I have found Arron James and Jenni in particular, very easy to do business with.
Communication is everything and whenever I send an email or leave a message, they always come back quickly, with an intelligent informed ...
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Comment on agent fees
Fees are in line with competitors.
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Oct 24,2018
Oct 24,2018
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Keep up the good work Sarah, and thank you for your support and all the quick answers to all of my questions!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:16 PM 03/12/2018 by allAgents
