40% sales valuation accuracy
50% sales fee satisfaction
75% lettings valuation accuracy
60% lettings fee satisfaction
Oct 07,2020
Oct 07,2020
4
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Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. We got the property last minute and when we moved in it was not even close to habitable, sanitary or clean. The landlords family had just recently moved out and there was no effort to do a spring clean, empty the rooms of used bedsheets and mattress covers etc. On top of this, we had to practically beg to get the oven and the stove cleaned. Our parents spent hours on our move in day cleaning the property, we were unable to move in properly due to the dirty state we met the house in.
Furthermore, I had many encounters with the property manager at the time, I wont say her name but she was incredibly incompetent and refused to corporate with me when asking for basic things such as someone to come and fix the furbished items in the house.
The agency also thought it was professional and adequate for the landlord to send his brother who has no experience in maintenance and fixing cupboards to fix my cupboard. Not to my surprise, this cupboard stayed unfixed and the agency once again did nothing to help with this. Later on they had the audacity to try and take £40 from my deposit ( and failed) despite many attempts from me to get them to fix this.
Moving on - During the pandemic, my friend and I had moved back home. This house was our uni home and we moved back to be with our family during lockdown. This was in march. We tried to get the agency to cut our contract short as we were no longer living there, but they did not. I had friends whose landlords happily did this for them giving the circumstances. However, for agency that loves money and doesn't care at all for its clients - this did not surprise me. During this back and fourth interaction, we then discovered that our contract had been sneakily changed to a 12 month contract, despite us agreeing on a 10 month contract. In other words they then tried to get us to stay in the contract, and continue to pay rent for a house we no longer occupied until September. This was practically 6 months rent. At this stage I had to contact a lawyer as they were not willing to back down. They were very happy to make two students, in a pandemic, pay 6 months rent for a property they were no longer occupying.
To finalise, you will not be getting your full deposit back. This agency will try every trick up their sleeves to withhold money from you. My contract ended at the end of June and I am only now receiving my deposit back, not in full and over 3 months later. The only reason I am receiving the majority of my deposit back is because I had to file a dispute with mydeposits after the landlord and the agency tried to cut my deposit money in half.
If you are in a contract with this agency already, I would suggest taking pictures of the property at every turn. Ensuring to document any damages in the property that were there before you moved in and to also keep all interactions with the agency in written format so you have evidence to present to defend you.
Furthermore, I had many encounters with the property manager at the time, I wont say her name but she was incredibly incompetent and refused to corporate with me when asking for basic things such as someone to come and fix the furbished items in the house.
The agency also thought it was professional and adequate for the landlord to send his brother who has no experience in maintenance and fixing cupboards to fix my cupboard. Not to my surprise, this cupboard stayed unfixed and the agency once again did nothing to help with this. Later on they had the audacity to try and take £40 from my deposit ( and failed) despite many attempts from me to get them to fix this.
Moving on - During the pandemic, my friend and I had moved back home. This house was our uni home and we moved back to be with our family during lockdown. This was in march. We tried to get the agency to cut our contract short as we were no longer living there, but they did not. I had friends whose landlords happily did this for them giving the circumstances. However, for agency that loves money and doesn't care at all for its clients - this did not surprise me. During this back and fourth interaction, we then discovered that our contract had been sneakily changed to a 12 month contract, despite us agreeing on a 10 month contract. In other words they then tried to get us to stay in the contract, and continue to pay rent for a house we no longer occupied until September. This was practically 6 months rent. At this stage I had to contact a lawyer as they were not willing to back down. They were very happy to make two students, in a pandemic, pay 6 months rent for a property they were no longer occupying.
To finalise, you will not be getting your full deposit back. This agency will try every trick up their sleeves to withhold money from you. My contract ended at the end of June and I am only now receiving my deposit back, not in full and over 3 months later. The only reason I am receiving the majority of my deposit back is because I had to file a dispute with mydeposits after the landlord and the agency tried to cut my deposit money in half.
If you are in a contract with this agency already, I would suggest taking pictures of the property at every turn. Ensuring to document any damages in the property that were there before you moved in and to also keep all interactions with the agency in written format so you have evidence to present to defend you.
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Latest Reviews
11th Dec 2023
reviewed by 'Sam'
18th Mar 2023
reviewed by 'Donna'
22nd Jan 2023
reviewed by 'Karyn'
16th Dec 2022
reviewed by 'Brenda Nneka Okolie'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 50% | £28,000 | £420,000 |
| Lettings | 75% | 60% | £500 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 9 | 1 | 0 | 0 | 2 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 03,2024
Apr 03,2024
0
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I found the good place and the agent was available....
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Dec 11,2023
Dec 11,2023
0
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Fabulous service from Manns! They have endless patience for my questions and are a pleasure to deal with. Super nice that's it's a small team and you get to know who your talking to!
Lauren and Jasmyn both deserve a medal for the way they ...
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Mar 18,2023
Mar 18,2023
0
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Amazing communication with all the staff at MANN, Danny, extremely helpful and went above and beyond for my parents getting them into their new bungalow! Everything was a smooth transition! Would highly recommend MANN in Canterbury
Thanks again
Donna...
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Jan 22,2023
Jan 22,2023
0
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The staff are very friendly and quick at responding to any enquiries. The staff were supportive from the beginning of the process until the end.
The transition was very smooth without any complications....
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Dec 16,2022
Dec 16,2022
0
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Mann Countryside, Canterbury, do such a perfect job at easing the minds of home searchers. Their hospitality is top-notch! Excellent services!...
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Dec 02,2022
Dec 02,2022
0
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All Mann's staff has been very pleasant, courteous, constructively helpful as well as displaying a very good level of professionalism. Keeping us informed through out the process was very much appreciated. An appropriate tenant was found very quickly as was indicated....
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Aug 08,2022
Aug 08,2022
2
people found
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this helpful
I am honestly shocked that this letting company is still in business. The absolute joke began when we first viewed the property, thanks to COVID by this was after having a video viewing and having signed a contract, and honeslty my first thought was we've ...
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Apr 29,2021
Apr 29,2021
1
people found
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this helpful
I give Mann a 5 star all because of Danny and Lauren they are so understanding and certainly very helpful in helping me and my girlfriend find somewhere to live and are very good at there job and answering all our questions...
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Oct 07,2020
Oct 07,2020
4
people found
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this helpful
Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. ...
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Mar 14,2018
Mar 14,2018
3
people found
this helpful
this helpful
Mann Lettings in Canterbury is probably one of the worst letting agencies I have had to deal with and I feel sorry for the many students who end up there but worse for the families who go there in good faith and end up being ...
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Comment on agent fees
A lot of money for very little
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Aug 01,2017
Aug 01,2017
4
people found
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this helpful
Absolutely awful customer service. They never call back when they say they will. I was lied to on numerous occasion.
When I first let property through them they were that bad that the landlord ask to deal directly with me, not through....
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Jun 04,2017
Jun 04,2017
2
people found
this helpful
this helpful
Where do I begin.
As a student, who is busy studying more often than not, I would expect to not have to worry about my housing situation once an agreement has been signed. Well this was definitely not the case
The Canterbury agency as a ...
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Comment on agent fees
Poor
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Oct 20,2016
Oct 20,2016
2
people found
this helpful
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i have been genuinely quite shocked by how poor mann lettings countrywide have been. in so so many ways. the condition of the house moving in was extremely poor. having repeated problems of over payment and rent not being paid. genuinely shocking how poor they ...
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Sep 09,2015
Sep 09,2015
3
people found
this helpful
this helpful
I arranged with the Canterbury office to view a property. On the morning of the viewing I got an automated text advising the viewing had been cancelled. No reason or explaination was given and no attempt was made to call me to arrange an alternate ...
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Aug 20,2015
Aug 20,2015
4
people found
this helpful
this helpful
A complete shambles. From the beginning of our tenancy we were patronized and treated terribly. We received an email a week before we moved in notifying us of the "insurance" need and that we were already 4k in arrears although this number was not explain, ...
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Jun 23,2015
Jun 23,2015
4
people found
this helpful
this helpful
A total shambles and a dishonest agent, I'd rather buy a tent than go through another year of renting through them.
I'll list the worst three faults
1) Letting tradesmen have keys who would just turn up and enter the property without notice.
2) Damp and the ...
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Oct 17,2014
Oct 17,2014
2
people found
this helpful
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Our experience of the estate agency part of the business was actually fine - they were responsive and helpful. Unfortunately, they tried to push their mortgage advisor on to us, ostensibly to 'approve' us as buyers - to establish that we had the funds - ...
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What agent could do to change your mind?
Do not insist that buyers speak to the mortgage advisor. Do not use buyer vetting procedures.Attached Filesnbsp;
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Aug 18,2014
Aug 18,2014
5
people found
this helpful
this helpful
Agent failed to turn up to a viewing they had arranged for me, leaving me stood there for 15 minutes before calling them. Told an excuse and that no one would be coming. Highly unprofessional and best to avoid, very dodgy....
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Jul 09,2014
Jul 09,2014
3
people found
this helpful
this helpful
Would like to give them 0 stars. Rude service, tried to pressurise us into buying a mortgage with them. Threatened we'd lose the house if we didn't agree. Mortgage offered was put to us as being uncontainable elsewhere, we got the same deal but without countrywide ...
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What agent could do to change your mind?
Been polite. Not broken the law. Been honest and not tried to sell us deals that weren't in our best interests. Gotten important paper work accurate first time (took them 3attempts and lost us 2 weeks on the deal)Attached Filesnbsp;
Comment on agent fees
Aweful- worst quotes by far for solicitors, mortgage advisors (free to do searches which were useless but very high if they convinced you to go with them)
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Mar 04,2014
Mar 04,2014
0
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I have recently sold my property in Canterbury via Mann's.
I was impressed from day one with the Team's knowledge, enthusiasm and passion for helping me with my move. After two weeks of selling I had several offers and secured a buyer at a price ...
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Feb 07,2014
Feb 07,2014
3
people found
this helpful
this helpful
We finally bought this property for my aged father in law, but only by by-passing the agent who was being exceptionally unhelpful in our efforts to make offers. He told us that an offer had already been accepted and that the mortgage survey was being ...
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What agent could do to change your mind?
Told the truth and not lied to promote his personal best interests and not those of the vendor,Attached Filesnbsp;
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Jul 08,2013
Jul 08,2013
7
people found
this helpful
this helpful
¢â‚¬Â¢ Extremely high admin fee's with no real sign of getting the service you are paying for.
¢â‚¬Â¢ Told on the day of moving in that I had to take out insurance, or I could not move in. This was the first time I had heard about ...
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What agent could do to change your mind?
Better service, train your staff properly and get rid of any team member who is obviously incompetent. Stop charging stupidly high admin fees when I had found out by other agents (from where I come from) that the costs are a fraction of the price.Attached Filesnbsp;
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Sep 14, 2013
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It is impossible to get insurance before you move in! Most letting vultures simply whisk you around the property in about 5 seconds flat before you've had the chance to consider what you would need to put down on an insurance application for it to be valid. ...
Jan 12,2013
Jan 12,2013
2
people found
this helpful
this helpful
I have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the rental ...
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