Shocking experience. Met with opposition every step of the way trying to rent a place off of this people, including: - Waiting a week to view - Inability to send out offer forms the day of the viewing - FORGETTING to send out the offer forms and having to chase - The offer forms being confusing and, ridiculously, locked PDFs Then, shockingly, this was just the start. The staff have NO knowledge of European right to rent legislation and DEMANDED a visa from my European partner DESPITE her passport qualifying her for the right to rent, something that can be googled inside 5 minutes. The agent I was talking to throughout the process flat out REFUSED to entertain our offer based on her total misunderstanding of legislation. Amazingly I was told my partner needed an NI number to have any chance of renting. When I asked "So what do Europeans do when they come to live in the UK?" I was told with impressive confidence that "Europeans stay with friends and family for 6 months before they rent for themselves normally". Absolute tosh; I couldn't believe I was hearing an adult peddle this utter nonsense, let alone a supposedly professional lettings agent. Despite me offering the entire year of rent up front our offer was rejected and no reason was given. We wasted hours on trying to work with utterly incompetent staff who, quite frankly, could not be bothered to attempt to work with us. Do not waste your time with these people. They will waste yours.