Appalling, stay clear. Don't expect your deposit back. Exploiting... Read Full Review

Awful company, dirty student house, fire brigade said it was unsafe - lack of fire doors, tenants not refunded deposit even though it was left in better condition than when they arrived. Company refuse to speak to anyone apart from lead tenant... Stay... Read Full Review

It I could rate this agency no stars, I would. My daughter and her 2 friend rented a flat in Roath, 1 of whom moved out and her room was locked for the remaining 8 out of 12 month period. Prior to handing the key back at the end of the letting term, 4 of us gave the flat a very deep clean,... Read Full Review

AWFUL COMPANY!!! How is this company still legally able to operate? When we were searching for a place in Cardiff, we were initially quite pleased with the service in the office, but that was the last time we ever got good service from anyone working there. As we went round the houses, it was... Read Full Review

Letting agencies is not usually the best, but I think I was just too lucky in my other experiences. Keylet is by far the worst letting agency I've been with. A few examples? - They came into the property without permission (that we noticed), and maybe they came more. Once, they even... Read Full Review

AVOID AT ALL COSTS! Went with Keylet- BIGGEST MISTAKE. We moved into our property and it was in grim condition- rubbish all over garden, house was dirty& quite clearly not cleaned, many items in the inventory were missing etc… the list goes on. However, it got a lot worse, we... Read Full Review

This agency is the biggest * and waste of time there is in Cardiff and the whole of the UK. I regret the day I made a tenancy agreement with them. They are fraudsters and deadbeats. Many people have been ripped off by them, they are like a trap. I hope this agency rots and disappears soon, for the... Read Full Review

They try to charge illegal agency fees, despite them being illegal since 2019 (2.5 years ago!). They were extremely keen to send a summary of the deposit via post, which I later learned is because this '' costs'' you £30, whereas an email is £12!... Read Full Review

They are one of the worst agencies in Cardiff. please don't choose to let with them. I am telling you for your own benefit. you would thank... Read Full Review

Keylet harassed tenants and knowingly offered them a dangerous home. They gave been terrible to deal with. This is an honest review - please avoid... Read Full Review

Beware! Keylet knew that some of their tenants were abusive and violent but let rooms to my friends anyway, who were forced to leave because Keylet refused to act. Now Keylet is demanding rent for when my friends weren't even there, and threatening their families with legal action. This is a... Read Full Review

An agency of fraudsters. They only care about your money and they don't mind tenants. They show you houses as if they were new, but then, you'll find a lot of broken things and they don't care about them. Also, Keylet is always threaten tenants with fines if you do a little stupid ... Read Full Review

Had been struggling to find a property of decent quality and within a couple days Keylet called back and advised they have potentially found me the property I was looking for. Can't thank the enough for going out of their way. 10 out of... Read Full Review

I was served by Elis who works for Key Let and i can honestly say his service was the best i've received when renting properties , he is extremely helpful , friendly and makes the whole process stress free. Elis really goes above and beyond for the customer and brings great positivity and... Read Full Review

If you look at a Keylet property and there are problems such as damp, don't accept their assurance it will be fixed. Get it in writing that it will be fixed before you move in. If it isn't in writing and it isn't fixed - which it won't be - they'll say they have no... Read Full Review

Super pleased with the experience I’ve had with key let so far. They were helpful and explained everything in great detail, they were informative about the area and looked after me well! It was all round a positive... Read Full Review

I'm only giving 1 star because 0 isn't an option. Keylet are the most morally corrupt group of individuals I have ever had the displeasure of encountering. They tried to take £236 from my £500 bond when I moved out. £189 of this was for an 'overspend of utility bills'. Their... Read Full Review

The most incompetent and malicious company I have ever encountered. They essentially prey on students by unfairly deducting as much as they can from deposits. My fellow housemates and I have evidence that they falsify invoices and legal documentation to cover the fact that they commit fraud. We... Read Full Review

By far the wost experience I’ve ever had with a housing company. Moved into the propery and all no cleaners had been to the house so there was rotting food in the fridge and all cupboards, toilet broken, no chairs in lounge, broken desks, all 4 beds were broken. All of these issues had to ... Read Full Review

Horrific experience. absolute worst agency ever. If you're renting with them, take pictures of EVERYTHING including the check in report!! I can't emphasise how important this is. Our house was absolutely filthy when we moved in and i reported this in the check in inventory and... Read Full Review