Keylet
2.2/5, 72 reviews
31% recommended
52% sales valuation accuracy
100% sales fee satisfaction
At Keylet we are committed to serving all of your residential Sales & Lettings needs. Founded in 1998 as a two person operation Keylet has grown from strength to strength and we are proud to have become one of Cardiff show more At Keylet we are committed to serving all of your residential Sales & Lettings needs. Founded in 1998 as a two person operation Keylet has grown from strength to strength and we are proud to have become one of Cardiff

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Latest Reviews

 View all Reviews 72
28th Jul 2023
reviewed by 'James'
“Appalling, stay clear. Don't expect your deposit back. Exploiting students....”
22nd Jul 2023
reviewed by 'CP'
“Awful company, dirty student house, fire brigade said it was unsafe - lack of fire doors, tenants not refunded deposit ......”
8th Jul 2023
reviewed by 'Joanna'
“It I could rate this agency no stars, I would. My daughter and her 2 friend rented a flat in Roath, 1 ......”
1st Jan 2023
reviewed by 'Emily'
“AWFUL COMPANY!!! How is this company still legally able to operate? When we were searching for a place in Cardiff, ......”
7th Dec 2022
reviewed by 'Ana'
“Letting agencies is not usually the best, but I think I was just too lucky in my other experiences. Keylet ......”
31st Aug 2022
reviewed by 'Tenant'
“AVOID AT ALL COSTS!Went with Keylet- BIGGEST MISTAKE. We moved into our property and it was in grim condition- ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 52% 100% £290,000 £290,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 19 44 0 0 1 0 0 4
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Keylet Branches (view all 2)
Cardiff, CF10
Cathays, CF24

“Appalling, stay clear. Don't expect your depo......”

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Jul 28,2023
Minithumbdown
By: 'James'
Jul 28,2023
0 people found
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Appalling, stay clear. Don't expect your deposit back. Exploiting students....
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“Student property...”

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Jul 22,2023
Minithumbdown
By: 'CP'
Jul 22,2023
0 people found
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Awful company, dirty student house, fire brigade said it was unsafe - lack of fire doors, tenants not refunded deposit even though it was left in better condition than when they arrived. Company refuse to speak to anyone apart from lead tenant... Stay clear!...
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“It I could rate this agency no stars, I would......”

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Jul 08,2023
Minithumbdown
By: 'Joanna'
Jul 08,2023
1 people found
this helpful
It I could rate this agency no stars, I would. My daughter and her 2 friend rented a flat in Roath, 1 of whom moved out and her room was locked for the remaining 8 out of 12 month period. Prior to handing the key back at the end ...
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“AWFUL COMPANY!...”

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Jan 01,2023
Minithumbdown
By: 'Emily'
Jan 01,2023
0 people found
this helpful
AWFUL COMPANY!!! How is this company still legally able to operate? When we were searching for a place in Cardiff, we were initially quite pleased with the service in the office, but that was the last time we ever got good service from anyone working ...
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“Letting agencies is not usually the best, but......”

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Dec 07,2022
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Laura
By: 'Ana'
Dec 07,2022
0 people found
this helpful
Letting agencies is not usually the best, but I think I was just too lucky in my other experiences. Keylet is by far the worst letting agency I've been with. A few examples? - They came into the property without permission (that we noticed), and ...
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“AVOID AT ALL COSTS!Went with Keylet- BIGGES......”

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Aug 31,2022
Minithumbdown
By: 'Tenant'
Aug 31,2022
0 people found
this helpful
AVOID AT ALL COSTS! Went with Keylet- BIGGEST MISTAKE. We moved into our property and it was in grim condition- rubbish all over garden, house was dirty& quite clearly not cleaned, many items in the inventory were missing etc… the list goes on. However, it ...
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“This agency is the biggest sh*t and waste of ......”

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Aug 19,2021
Minithumbdown
By: 'Maria'
Aug 19,2021
3 people found
this helpful
This agency is the biggest * and waste of time there is in Cardiff and the whole of the UK. I regret the day I made a tenancy agreement with them. They are fraudsters and deadbeats. Many people have been ripped off by them, they are ...
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“They try to charge illegal agency fees, despi......”

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Aug 02,2021
Minithumbdown
By: 'Dee'
Aug 02,2021
4 people found
this helpful
They try to charge illegal agency fees, despite them being illegal since 2019 (2.5 years ago!). They were extremely keen to send a summary of the deposit via post, which I later learned is because this '' costs'' you £30, whereas an email is £12! Responding to an email ...
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“They are one of the worst agencies in Cardiff......”

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Jun 18,2021
Minithumbdown
By: 'Ali'
Jun 18,2021
3 people found
this helpful
They are one of the worst agencies in Cardiff. please don't choose to let with them. I am telling you for your own benefit. you would thank me....
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“Keylet harassed tenants and knowingly offered......”

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Jun 07,2021
Minithumbdown
By: 'Jessica'
Jun 07,2021
1 people found
this helpful
Keylet harassed tenants and knowingly offered them a dangerous home. They gave been terrible to deal with. This is an honest review - please avoid them!...
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“Genuinely upset by the way Keylet recklessly ......”

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Jun 05,2021
Minithumbdown
By: 'clive'
Jun 05,2021
1 people found
this helpful
Genuinely upset by the way Keylet recklessly doesn’t check co-tenants. Unacceptable to intimidate and pursue tenants who’ve had to move out as a result of Keylet’s incompetence....
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“Beware! Keylet knew that some of their tenant......”

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Jun 05,2021
Minithumbdown
By: 'Nicki'
Jun 05,2021
1 people found
this helpful
Beware! Keylet knew that some of their tenants were abusive and violent but let rooms to my friends anyway, who were forced to leave because Keylet refused to act. Now Keylet is demanding rent for when my friends weren't even there, and threatening their families ...
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“Keylet: KEY to massive LETdown...”

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Jun 05,2021
Minithumbdown
By: 'Bobby OReilly'
Jun 05,2021
1 people found
this helpful
This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly let out a flat with hostile & violent cotenants (the previous tenants had left after complaints). When the new tenants were forced to leave as well ...
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“An agency of fraudsters. They only care about......”

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May 19,2021
Minithumbdown
By: 'Sarah'
May 19,2021
10 people found
this helpful
An agency of fraudsters. They only care about your money and they don't mind tenants. They show you houses as if they were new, but then, you'll find a lot of broken things and they don't care about them. Also, Keylet is always threaten tenants ...
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“Many thanks to the team at Keylet In Cardiff......”

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Apr 09,2021
Minithumbup
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Cerys
By: 'Mathew'
Apr 09,2021
0 people found
this helpful
Many thanks to the team at Keylet In Cardiff for all their help in our recent move, and especially Cerys the sales administrator and also Chris the sales manager. They handled both our sale and purchase, and the sale went well, with excellent marketing that ...
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“Unfortunately, unexpected and unacceptable cu......”

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Jan 25,2021
Minithumbdown
By: 'ateah'
Jan 25,2021
2 people found
this helpful
Unfortunately, unexpected and unacceptable customer service, when booking an appointment to view the apartment five days before the original appointment in Cardiff, and upon arrival to the city and half an hour before the viewing appointment, the Key let cardiff bay branch communicates with me ...
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“Locating property and service...”

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Nov 17,2020
Minithumbup
By: 'Pretesh'
Nov 17,2020
0 people found
this helpful
Had been struggling to find a property of decent quality and within a couple days Keylet called back and advised they have potentially found me the property I was looking for. Can't thank the enough for going out of their way. 10 out of 10...
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“Very happy with the entire process. Would highly recommend to ......”

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Nov 13,2020
Minithumbup
By: 'Nathan'
Nov 13,2020
0 people found
this helpful
Very happy with the entire process. Would highly recommend to anyone looking to rent a property in the Cardiff area....
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“I was served by Elis who works for Key Let an......”

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Nov 12,2020
Minithumbup
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Elis
By: 'Cerys'
Nov 12,2020
0 people found
this helpful
I was served by Elis who works for Key Let and i can honestly say his service was the best i've received when renting properties , he is extremely helpful , friendly and makes the whole process stress free. Elis really goes above and beyond for the ...
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“5 stars from me!...”

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Nov 12,2020
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Dan
By: 'Rhys'
Nov 12,2020
0 people found
this helpful
I rented an executive property with Keylet at the beginning of March and can honestly say that the keylet team went above and beyond to make my rental experience a good one. As I have recently relocated to Wales I was a unaware of the ...
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“Brilliant professional service!...”

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Nov 12,2020
Minithumbdown
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Jack
By: 'Gloria'
Nov 12,2020
0 people found
this helpful
Jack from Keylet was absolutely brilliant, so professional and friendly. His communication was great and he always kept me updated throughout the process. He made what is usually a stressful moving process so smooth and flawless. I’d definitely recommend him and the Keylet team ...
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“The team at Keylet are very responsive and ex......”

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Nov 12,2020
Minithumbup
By: 'Nathan'
Nov 12,2020
0 people found
this helpful
The team at Keylet are very responsive and extremely helpful. All in all, a professional high quality service. Thoroughly recommended....
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“If you look at a Keylet property and there ar......”

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Nov 08,2020
Minithumbdown
By: 'Martha'
Nov 08,2020
1 people found
this helpful
If you look at a Keylet property and there are problems such as damp, don't accept their assurance it will be fixed. Get it in writing that it will be fixed before you move in. If it isn't in writing and it isn't fixed - ...
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“Keylet - Cardiff Bay branch review...”

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Nov 06,2020
Minithumbup
By: 'Christopher'
Nov 06,2020
0 people found
this helpful
Keylet - Cardiff Bay branch have been have been very helpful in selecting and moving into a flat in the Cardiff Bay area. The location is excellent and the quality of the modern flat is good, despite one or two replacements or repairs being needed....
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“Informative and friendly...”

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Nov 04,2020
Minithumbup
By: 'Emily'
Nov 04,2020
0 people found
this helpful
Super pleased with the experience I’ve had with key let so far. They were helpful and explained everything in great detail, they were informative about the area and looked after me well! It was all round a positive encounter....
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“Only giving 1 star because 0 isn't an option...”

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Oct 16,2020
Minithumbdown
By: 'Aurora'
Oct 16,2020
1 people found
this helpful
I'm only giving 1 star because 0 isn't an option. Keylet are the most morally corrupt group of individuals I have ever had the displeasure of encountering. They tried to take £236 from my £500 bond when I moved out. £189 of this was for an 'overspend of utility bills'. ...
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“The most incompetent and malicious company I ......”

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Oct 10,2020
Minithumbdown
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Laura
By: 'Ildiko'
Oct 10,2020
1 people found
this helpful
The most incompetent and malicious company I have ever encountered. They essentially prey on students by unfairly deducting as much as they can from deposits. My fellow housemates and I have evidence that they falsify invoices and legal documentation to cover the fact that they ...
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“Horrific experience. absolute worst agency ......”

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Sep 30,2020
Minithumbdown
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Craig
By: 'Sian'
Sep 30,2020
1 people found
this helpful
Horrific experience. absolute worst agency ever. If you're renting with them, take pictures of EVERYTHING including the check in report!! I can't emphasise how important this is. Our house was absolutely filthy when we moved in and i reported this in the check in inventory ...
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“By far the wost experience I’ve ever had with......”

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Sep 30,2020
Minithumbdown
By: 'Sian'
Sep 30,2020
1 people found
this helpful
By far the wost experience I’ve ever had with a housing company. Moved into the propery and all no cleaners had been to the house so there was rotting food in the fridge and all cupboards, toilet broken, no chairs in lounge, broken desks, ...
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“The worst letting agents I have ever used...”

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Sep 22,2020
Minithumbdown
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Maria
By: 'Eliza'
Sep 22,2020
0 people found
this helpful
The worst letting agents I have ever used. Cathays branch don’t seem to know anything about letting properties, their customer service skills are non-existent and they are incredibly unhelpful. During our tenancy we had a water leak that we reported every few weeks for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Keylet

Regional Awards won by Keylet

Individual Branch Awards

Cardiff, CF10


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