0% sales valuation accuracy
0% sales fee satisfaction
Sep 24,2020
Sep 24,2020
0
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I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day so packed everything and was waiting to move in. Last minute I received a call from Alys such a rude lady saying that we didn’t pass the credit references and she can’t have us as tenants not even when I offered to pay 6 months upfront because I needed to move the next day as I’ve been told. Next day I was chasing for my refund and she said to me on phone how I wasted her time and fraud the references when I asked her if she could tell me what is all about or at least send me a proof of the fraud she was mentioning she said she can’t but she Insisted with the fraud issue anyway. Is such a disrespectful unprofessional manner you can’t accuse someone of something you can’t prove cuz I even emailed the reference company and they never said anything about fraud. I’ve been to the office as well to ask for my refund which they just said they will do it but they didn’t said when and asked her how can she let me sign a contract when the references are not done because is illegal and she all of a sudden calmed down and said to me I pressured her with the move in date cuz I said I need it as soon as possible but if I tell her to jump of a cliff I’m pretty sure she won’t do it. So please avoid this place is horrible and was my mistake I didn’t read the reviews before deciding to use this agency. Horrible service rude and aggressive phone chat 0/10 service. This lady is also horrible thank God I didn’t move in their property as I’ve seen the other reviews too. AVOID!
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Latest Reviews
5th Jan 2022
reviewed by 'n/a'
15th Apr 2021
reviewed by 'ch3RRy'
24th Sep 2020
reviewed by 'Alexandra'
3rd Nov 2019
reviewed by 'chris'
Opening Hours
Address
Cluttons
73 Sloane Avenue
Chelsea,London
Greater London
SW3 3DH
020 7584 1771
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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“This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,...”
Jan 05,2022
Jan 05,2022
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I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,
When we looked at the flat they were very pushy and said we had ...
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Apr 26,2021
Apr 26,2021
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They secretly put a check-out fee into tenancy agreements (hidden in the middle of a long list of tenant responsibilities), never mention it again and then take a chunk of your deposit for the check-out fee. Only email you on their terms and are exceptionally ...
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May 05, 2021
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Hello Ben, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to [email protected] with further comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon. ...
Apr 15,2021
Apr 15,2021
0
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What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. ...
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Sep 24,2020
Sep 24,2020
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I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day ...
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Nov 03,2019
Nov 03,2019
1
people found
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They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top ...
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Aug 31,2014
Aug 31,2014
1
people found
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Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve
the issue. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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