0% lettings valuation accuracy
14% lettings fee satisfaction
Aug 24,2020
Aug 24,2020
0
people found
this helpful
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Amazing communicators... until you’ve paid the deposit
Really strong communication until you’ve paid the deposit and then it’s radio silence. I joined a house share and was given 1 week (!) to provide accommodation references, proof of student status, credit score and 2 forms of ID.
We had a gardener as a “goodwill gesture” who failed to maintain the garden between tenancies. As a result, we moved in and found out that a bush had been allowed to become overgrown and had broken our neighbour’s fence. He had placed several complaints about the damage to his property and they had offered nothing, not even an apology. Eventually a gardener did come (September) but he did not remove his waste: we called about this as we didn’t have a garden waste bin and no means of going to a tip. At one point our property manager asked if we couldn’t just put the waste (large bits of tree) in our kitchen bin. The garden waste was not fully removed until July.
Our washing machine had a problem with the locking mechanism which we didn’t discover until we first did our laundry. We were charged for this and disputed as there was no proof we had caused the damage and it was the first time we had used it - we were told that it hadn’t been reported in the first week of us moving in so we had to pay, but who does laundry within a week of moving into a new place? Our washing machine was broken and Unipol guidelines state it should be fixed or replaced in 3 working days- it took a week and a half for a call-out.
Workmen and valuations people would let themselves in. One housemate was working in her bedroom when she heard a knock on the door, said yes, and two men came in and started taking pictures of her bedroom.
At times very unprofessional in emails, you shouldn’t expect ‘FYI this is...’. Very underwhelmed by some of our communications. We did not receive our due 24 hours notice for a viewing and were essentially guilt-tripped into allowing it to go ahead because the person doing the viewing had to come all the way down from Edinburgh. Poorly run organisation with a lot of turnover during our tenancy.
Really strong communication until you’ve paid the deposit and then it’s radio silence. I joined a house share and was given 1 week (!) to provide accommodation references, proof of student status, credit score and 2 forms of ID.
We had a gardener as a “goodwill gesture” who failed to maintain the garden between tenancies. As a result, we moved in and found out that a bush had been allowed to become overgrown and had broken our neighbour’s fence. He had placed several complaints about the damage to his property and they had offered nothing, not even an apology. Eventually a gardener did come (September) but he did not remove his waste: we called about this as we didn’t have a garden waste bin and no means of going to a tip. At one point our property manager asked if we couldn’t just put the waste (large bits of tree) in our kitchen bin. The garden waste was not fully removed until July.
Our washing machine had a problem with the locking mechanism which we didn’t discover until we first did our laundry. We were charged for this and disputed as there was no proof we had caused the damage and it was the first time we had used it - we were told that it hadn’t been reported in the first week of us moving in so we had to pay, but who does laundry within a week of moving into a new place? Our washing machine was broken and Unipol guidelines state it should be fixed or replaced in 3 working days- it took a week and a half for a call-out.
Workmen and valuations people would let themselves in. One housemate was working in her bedroom when she heard a knock on the door, said yes, and two men came in and started taking pictures of her bedroom.
At times very unprofessional in emails, you shouldn’t expect ‘FYI this is...’. Very underwhelmed by some of our communications. We did not receive our due 24 hours notice for a viewing and were essentially guilt-tripped into allowing it to go ahead because the person doing the viewing had to come all the way down from Edinburgh. Poorly run organisation with a lot of turnover during our tenancy.
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15th Aug 2021
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Opening Hours
Address
Grant Property
6th Floor City Gate East Tollhouse Hill
Nottingham
Nottinghamshire
NG1 5FS
0131 220 6360
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 14% | £390 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 11 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Block Management
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Jul 28,2023
Jul 28,2023
0
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Do not use- disorganised, greedy, impossible to work with,
They have changed their name to Sandstone
https://sandstoneuk.com/
- They took almost 3 months to return our deposit, despite constant reminders (no reason for the delay)
- Issues reported with the property were forgotten and ...
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Mar 19,2023
Mar 19,2023
1
people found
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DO NOT RENT WITH THIS COMPANY!
Had to fight them through TDS to get my deposit back as they refused to communicate. Moved out in September and didn’t get my deposit back until December! Stay away- useless....
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Oct 23,2022
Oct 23,2022
0
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DO NOT RENT FROM THIS COMPANY
From start to finish the quality of service was AWFUL. We had issues immediately after moving in which we reported, only for them to be ignored for months. Then if they did finally send someone, the issue was never ...
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Jun 15,2022
Jun 15,2022
2
people found
this helpful
this helpful
DO NOT RENT FROM THIS COMPANY
I rented through Grant Property (previously Sandstone Properties) with three student housemates. We had problems with the property throughout our nearly 9 month tenancy which took an unbelievable amount of time to resolve. This included a missing desk chair and ...
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Dec 25,2021
Dec 25,2021
1
people found
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Rent a property from them at your own risk. At first they said the property I rented was bills included on their website, but after paying all the fees, they ended up saying is not bills included. Secondly, I had issues with the shower and ...
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Aug 15,2021
Aug 15,2021
1
people found
this helpful
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Many things wrong with the house when we moved in and extremely difficult to get in contact with them to get things fixed. Eventually we moved out after a year and things still weren’t fixed such as a huge mouldy wall. They’ve now ...
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Apr 19,2021
Apr 19,2021
0
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Just awful. Been living in a mould infested flat for 5 months now with no one coming to fix it as well as leaks, rats, damp, and horrible neighbours in the same building. AVOID THIS AGENCY AT ALL COSTS...
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Sep 22,2020
Sep 22,2020
0
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If I could give no stars I would. Terrible service wouldn't fix two safety issues for 3months where someone could have accessed our house. Smaller issues like a broken toilet seat were also not repaired within 3months. Impossible to get in contact with them and ...
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Aug 24,2020
Aug 24,2020
0
people found
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this helpful
Amazing communicators... until you’ve paid the deposit
Really strong communication until you’ve paid the deposit and then it’s radio silence. I joined a house share and was given 1 week (!) to provide accommodation references, proof of student status, credit score and 2 forms of ...
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Jan 03,2020
Jan 03,2020
1
people found
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They are very bad in service, keep asking for water meter issue they never cared. Also while taking they try to renovate everything on you fund and no return for you from your deposite....
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Apr 09,2019
Apr 09,2019
2
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If I'd have seen the awful reviews Grant Property has I never would have signed up to a property with them. The application process was incredibly long winded and badly managed, staff were never contactable and when we could get hold of them they were ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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