0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 30,2020
Jul 30,2020
2
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Oh dear, I dont even know where to start.
We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries (the agent went on holiday without telling us and the new woman taking over, was all in all very unreasionable). When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later – hence why we needed access to the flat prior to moving in – and this request was accepted by the agent). It was a hassle to get the woman to cooperate and she kept saying we hadn't agreed on this (numerous emails/contract were not enough proof (I bet some contract lawyers would disagree)). Ah well!!! After several unpleasant calls, we finally managed to get the approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle and time consuming.
After having moved in properly a vast majority of the things listed in the contract hadn't been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP – which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items.
We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon and the agency improves. I really didnt think having these items binned prior to moving in was a huge ask.
All in all, TERRIBLE SERVICE!! I wouldn't recommend.
We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries (the agent went on holiday without telling us and the new woman taking over, was all in all very unreasionable). When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later – hence why we needed access to the flat prior to moving in – and this request was accepted by the agent). It was a hassle to get the woman to cooperate and she kept saying we hadn't agreed on this (numerous emails/contract were not enough proof (I bet some contract lawyers would disagree)). Ah well!!! After several unpleasant calls, we finally managed to get the approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle and time consuming.
After having moved in properly a vast majority of the things listed in the contract hadn't been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP – which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items.
We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon and the agency improves. I really didnt think having these items binned prior to moving in was a huge ask.
All in all, TERRIBLE SERVICE!! I wouldn't recommend.
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30th Jul 2020
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20th Feb 2014
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Opening Hours
Address
Winkworth
31 Belgrave Road
Pimlico,London
Greater London
SW1V 1RB
020 7828 1786
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 2 | 2 | 0 | 5 | 0 | 0 | 0 |
Areas covered
- SW1V
- SW1P
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
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Jul 30,2020
Jul 30,2020
2
people found
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Oh dear, I dont even know where to start.
We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to ...
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Mar 10,2016
Mar 10,2016
8
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Agency has a very poor communication system. Messages are not consistent. From the minute they secure my holding confirmation messages started being inconsistent. Information given about documents required for securing the rent and being able to moved it changed all the time, employees are not ...
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Mar 24,2014
Mar 24,2014
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I met Woody at a viewing of a flat that I found on Rightmove. The property did not really meet my expectations, but when I briefly described my needs, Woody offered me another one. He was doing his best to offer me a good flat. ...
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Feb 21,2014
Feb 21,2014
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Hello We have recently rented a property in SW1 through Winkworth Pimlico. The letting agent, Alexandra, was very understanding of our needs and a pleasure to deal with - we were sorry to hear she no longer works there.
Also we would like to make ...
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Feb 20,2014
Feb 20,2014
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I can not recommend Edward highly enough. As a search agent we work with many agents and not all are that helpful. Edward went above and beyond the call of duty. He was good at updating myself and my client and was always contactable. Edward ...
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Feb 07,2014
Feb 07,2014
0
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Sara has been absolutely fantastic in listening to our needs and finding the right property to buy, just in a few day! I would highly recommend her and will certainly use Winkworth if in the future we'll rent/sell the property. 5 stars!!...
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Feb 04,2014
Feb 04,2014
0
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I would like to commend both Woody and Jonathan for the following points: 1 - when I had a low offer of rent Woody sold me the idea that I should accept. When I asked for a lower commission charge Jonathan was flexible and gave it ...
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Feb 04, 2014
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Mrs Hambro
As an experience Landlord with a number of properties in the area we appreciate your comments and look forward to further business in the years to come.
Regards
Nick Goble ...
May 08,2013
May 08,2013
0
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Lucy was absolutely brilliant in helping us find a property in the area, and we found a great place within the first couple of days. She wasn't trying to push a sale- her honest advice was helpful, and we couldn't have asked for a better ...
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Jan 30,2014
Jan 30,2014
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We recently bought our house through Winkworth in Pimlico. Sara Lowry was our agent and the transaction was deftly and skillfully backed up by Jonathan Joy. This was a difficult transaction but Sara could not have been more brilliant at keeping the seller on board ...
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Feb 20,2014
Feb 20,2014
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I instructed Winkworth Pimlico office to sell a split level top floor flat on behalf of an overseas client. We
agreed a sale above the asking price within days of marketing. However, the buyer quickly withdrew and we subsequently went back to the market and ...
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Jan 31,2014
Jan 31,2014
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I just bought a lovely flat in Pimlico. Sara Lowry did help me on that transaction. I must say that having dealt with various agents, Sara was particularly reactive and proactive, keeping me updated on the status of the deal. And this from the first ...
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Jan 30,2014
Jan 30,2014
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Sara showed us around the property on the day it came to the market and when the purchase process went to sealed bids she was very helpful in explaining the issues that were of importance to the seller. When our offer had been accepted she ...
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Feb 14,2014
Feb 14,2014
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I acted on behalf of the owners of the flat and appointed the Team at Winkworth ( Pimlico branch ) to sell the property --- they dealt with all aspects of the sale including some problems with the condition of the flat itself whilst keeping the legal ...
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Last updated at 3:18 PM 23/09/2014 by allAgents
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