33% sales valuation accuracy
50% sales fee satisfaction
Jul 24,2020
Jul 24,2020
5
people found
this helpful
this helpful
After a week of very little communication from Foxtons Sutton, in the days leading to my move, I finally received the keys to my new family home. The estate agent had said she'd inspected the property the previous night and we were all good to go. I got there with my young son, very excited. This is our first move in 11 years so it is kind of a big deal. I open the door to find a shocking state inside. The house- which has apparently been professionally clean less than 24hrs ago and redecorated- was absolutely filthy. Duck take still holding floorboards together, every wall in the whole house (save one) was caked in filth, grime, cobwebs even a couple of full black hand prints on the hallway wall. Dangerous wiring was left hanging and messily secures with tape. Food debris on the kitchen counters, tacky/ cheap furniture not removed. Weeds and big holes in the back garden. The list goes on and on and all of the above was supposed to have been taken care of before the start of our tenancy and Foxtons Sutton signed off on this property and told me it was in a fit state to live in.
In the midst of a pandemic (and my son is in the vulnerable category because of an underlying medical issue) it's all the more shocking that a single mother has been left with a filthy house that many people have been coming in and out of the past several weeks.
I waited patiently for the renovation work on this property to be carried out and assurances were made as to its final condition, which I couldn't see until today.
I have a removal firm booked and paid for, for tomorrow morning and since viewing the flat, I have tried to contact Sutton Foxtons- both the estate agent I had been dealing with and her manager- and my calls, texts and email correspondence have gone ignored apart from a te They have knowingly left me to deal with all these problems- that they have caused through their negligence- totally alone.
Really disgusted and very upset. I have lost all faith in Foxtons and what they stand for. Il say again that neither the agent nor manager have bothered getting back to me about any of the above. They really do not care.
In the midst of a pandemic (and my son is in the vulnerable category because of an underlying medical issue) it's all the more shocking that a single mother has been left with a filthy house that many people have been coming in and out of the past several weeks.
I waited patiently for the renovation work on this property to be carried out and assurances were made as to its final condition, which I couldn't see until today.
I have a removal firm booked and paid for, for tomorrow morning and since viewing the flat, I have tried to contact Sutton Foxtons- both the estate agent I had been dealing with and her manager- and my calls, texts and email correspondence have gone ignored apart from a te They have knowingly left me to deal with all these problems- that they have caused through their negligence- totally alone.
Really disgusted and very upset. I have lost all faith in Foxtons and what they stand for. Il say again that neither the agent nor manager have bothered getting back to me about any of the above. They really do not care.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £460,000 | £460,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- SM1
- SM5
- SM2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 21,2022
Jun 21,2022
0
people found
this helpful
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Shocking, try to get you to use their brokers (Alexander Hall - who are owned by the company that own them). They tell you they are the best in London yet aren't able to get you a mortgage that other brokers can. They tell you ...
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Sep 02,2021
Sep 02,2021
0
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I appreciate my agent, Rachel Ng's efficiency & professionalism on finding the property for me to rent within a week. Her response is quick & she can understand my needs. I'll definitely recommend my friends to buy or rent properties from Foxtons in future....
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Jul 24,2020
Jul 24,2020
5
people found
this helpful
this helpful
After a week of very little communication from Foxtons Sutton, in the days leading to my move, I finally received the keys to my new family home. The estate agent had said she'd inspected the property the previous night and we were all good to ...
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Jan 01,2019
Jan 01,2019
4
people found
this helpful
this helpful
Branch manager William Campbell said give me the Keys to my property and he will sell it but I refused as I ask him would he trust me with the Keys to his car and he said No so why should I trust with my ...
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Comment on agent fees
BAD
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Jun 06,2017
Jun 06,2017
8
people found
this helpful
this helpful
Foxtons Sutton treated me disgracefully and may treat you the same way, avoid them.
I believe they discriminated against me because after chasing me to market my house with them and making multiple promises and even wanting to bring viewers before I had instructed them, ...
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Comment on agent fees
Extortionate
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Jul 02, 2018
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You went with them because of their high valuation, you got greedy and saw pound signs over quality and customer service. More fool you for going against feedback you have read and advice from trustworthy sources. What did you really expect? ...
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Last updated at 10:11 AM 07/09/2017 by Daisy Mason
