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The UK's Largest Customer Review Website for the Property Industry
4.5/5, 240 Reviews
87% Recommended
86% sales valuation accuracy
88% sales fee satisfaction
Report generated on (28 April 2025 @ 15:58:10)
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haydn
By : 'Chris'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £500000
Would you recommend ? : No
Postcode : PO7
I recently tried to sell my house using We Buy Any House . Com During that process I was informed that they would only be able to offer up to 80% of the market value which was not going to be enough for me and then THEY suggested I try their sister company Sold.Co.Uk what a mistake that was. I was contacted by Haydn the Customer Care Manager who said the following Hi Chris, As we discussed just now, I can confirm that we can market *************** for offers in excess of £500,000. We have reached this figure by conducting extensive research into your property, the local market and cross-referencing this against our database of pre-qualified buyers. This means that we will find you a buyer that will achieve you a sale of £500,000 within 30 days. Which although I was taking a £59,950 drop on my existing price sounded like he could do what he promised through his network of investors. So we agreed and put our house on the market with Sold. During the first 30 days we received two viewings one of which lead to an offer of £485000 well below the offers in excess of price which Haydn had suggested he could achieve. After about 3 weeks we became suspicious as none of our emails were being responded to we tried calling, emailing. We even tried calling as potential buyers but still had no calls or emails returned. They were using a telephone answering service!! Then we had an email from Tushar, Head of Sales apologising for the lack of communication but explaining that they We are hugely inundated with enquiries since lockdown opened and have been trying to get through to as many enquiries as possible. Well they hadn't got to my property! Even yesterday as our contract was coming to an end I get a final email from Tushar stating I have been out of office hence my reply coming to you today. this is a week after the last communication!! Avoid avoid avoid!. All of this has been very carefully documented by myself and I can prove everything I have stated is 100% truthful.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 86% | 88.00% | £30,000 | £1,100,000 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
9 | 0 | 3 | 0 | 131 | 4 | 52 | 4 | 14 | 23 |
Sold.co.uk
Prince Frederick House 1st Floor, 35-39 Maddox Street, London, Greater London
W1S 2PP
0800 556 8490
By : 'Charlene'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : IP14
It is the worst customer experience I've ever had. I don't think they know what the word customer service means. They are all out to make as much money as possible for THEMSELVES at the expense of the prospective seller and buyer. I am so glad the buyer withdrew, which gave me an ... Read Full Review
By : 'GENUINE'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £1100000
Would you recommend ? : No
Postcode : S63
THIS COMPANY ARE ARROGANT NAIVE NEWBIES IN Comparison TO HOW Other Internet ESTATE AGENTS OPERATE. THEY RELY SOLELY ON STATISTICS, AND GUESSWORK, IN THE HOPE THAT EVERY BUYER and SELLER ARE GULLIBLE 2.4 NIMBYS. THERE IS NO USER FRIENDLY WEBSITE FOR BOOKING VIEWINGS, THEY DON'T EMPLOY ... Read Full Review
By : 'Ash'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £1020000
Would you recommend ? : Yes
Postcode : W9
Overall, my experience using SOLD was generally very positive. Initial negotiation and onboarding in particular was very smooth. They also honoured an offer that drew me to them initially. All people I interacted with were always courteous, friendly and respectful. They kept their promise of ... Read Full Review
Ellie
By : 'Muhd'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BL1
Found the staff eager to get things done, and no waste of time. Efficient and pleasant. I look forward to have my property sold with ... Read Full Review
By : 'Faye'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : WV4
Great service received so far. All done online which makes it easy to schedule around everything else. If it keeps going this well, we'll be sold in no ... Read Full Review
Tushar
By : 'Callum'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £235000
Would you recommend ? : No
Postcode : EX20
Dreadful I asked them to value my property, at the point I told them I had contacted a high street agent, the chap I spoke to proudly went on to tell me how his “bullish” (his own words) tactics lock buyers in by scaremongering them into leaving a none-refundable ... Read Full Review
Tia
Bradley
By : 'Jason'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : NE24
Absolutely outstanding team. Bradley, Atlanta, Tia and Ellie to mention just a few of the excellent team that focus their efforts and expertise to help prepare your properly for the market place. A perfectly simple system for selling your home, Managed by experts, this must be the most ... Read Full Review
Ellie
By : 'Stephen'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £109000
Would you recommend ? : Yes
Postcode : SR8
Handled everything realy smoothly, quick to respond and easy to get intouch with, chased queries quickly and found a buyer in under 30 ... Read Full Review
Ellie
charles
By : 'Patrick'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : TA5
Excellent service received from Ellie and Charles. Photographer was also very helpful and very satisfied with process thus far. Thank ... Read Full Review
Ellie
By : 'Mahesh'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HA9
It has been an absolute pleasure liaising with Ellie and team at SOLD. They have been great thus far in marketing and arranging viewings. Hopefully wrapped up soon. Many ... Read Full Review
Tia
By : 'jon'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW3
Thanks for all your help with listing my property for sale, although not sold yet but pleased the progress so ... Read Full Review
Bradley
Ellie
By : 'Linds'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NG24
Great communication so far from Bradley and Ellie. Very quick to get everything arranged e.g photography,listing etc.House has only just gone on the market and so cannot comment on the rest of the service yet. One slight query I had regarding the marketed price but was answered and explained ... Read Full Review
Sophie
By : 'Sharon'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £460000
Would you recommend ? : Yes
Postcode : BS16
I found Sold.co.uk on Google and thought I would give them a try as I as soo dissatisfied with high st Estate Agents. Sold we're confident that they could sell my property in a month and true to their word they did. Communication was constant and up to date. They also helped throughout the ... Read Full Review
Tia
By : 'Kiran'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £565000
Would you recommend ? : Yes
Postcode : BS16
Brilliant experience, simple, straightforward and well explained at each stage. Very friendly service and everyone is very promt in replying. Used a traditional estate agent service before, this is much ... Read Full Review
By : 'Vini'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E1
I’d give SOLD 3 stars as we haven’t sold our property with them yet. We put our flat on the market with them in mid-December, although the price was slightly less than other agents provided we thought we’d try them as they said 4/5 of their properties sold within 30 ... Read Full Review
Tia
By : 'Lesley'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : NE7
Nice agents who are helpful and very positive. Any queries they help with information . Nothing seems to be a problem so far so ... Read Full Review
By : 'stephen'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CW7
Great job done by the team. Was kept up to date with all information from start to finish can not fault them ... Read Full Review
Ellie
By : 'Sharon'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £475000
Would you recommend ? : No
Postcode : CR0
Really helpful and professional nothing too much trouble. We hadto reschedule our appointment for taking photos a few times but they were not pushy and did not make made us ... Read Full Review
charles
Tia
By : 'Bernie'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Sold price : £115000
Would you recommend ? : Yes
Postcode : DT11
Charles and Tia were both very helpful and explained things clearly. Everything was organised very promptly. The photographs and floor plans produced were of the highest quality. Tia has been brilliant in sorting things out for ... Read Full Review
By : 'Krishan'
Branch : London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE1
Early in the process but quick with responses and very efficient. Ellie has been very helpful at all of the stages so ... Read Full Review
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Last updated at 6/30/2021, 10:38:21 AM by allAgents