Chiswick, London, W4
4.5/5, 52 reviews
92% recommended
82% lettings valuation accuracy
87% lettings fee satisfaction

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“We rented a house through the Putney Branch in 2008. On ......”

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Jan 13,2010
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By: 'RDW'
Jan 13,2010
1 people found
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We rented a house through the Putney Branch in 2008. On our initial viewing, we spotted a flooded back garden (rain apparently) and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed to take it, subject to these issues being attended to immediately. As Barnard Marcus were the managing agents, we arranged for their mantainence team to swoop in and clear up the mess....which I'm sure they would have if they'd ever turned up. After 3 no-shows it turned out that the Putney branch had no keys (and still have no keys).

Our fabulous landlord took matters into his own hand, appointed a friend as manager (BM still collected rent and managed the lease) and within months we had a new mould-free bathroom ceiling and fan, and the drain in the back garden cleared.

Under BM's watchful eye, the back garden had effectively become a sewer, and their repair man had changed the bathroom fan with the wrong type for the vent size - and left all the debris in the roof cavity, causing damp. Nice work!

When it came time to renegotiate our contract, we received threatening bailiff letters for non-payment of the fee - while we were still in negotiations and had not yet decided to stay, therefore there was NO LEASE fee to enforce yet! After this we had little to do with them, paid our rent by standing order and our landlord organised repairs. He would call us on occasion to ask if the rent had been paid - which it had - so he was obviously experiencing problems with their payment system.

Accounting is my main gripe with BM - we paid our deposit on time, but it took them two weeks and numerous emails and calls before they could trace the funds in their accounts. They also 'lost' our lease renewal payment, and are now trying deduct it from our deposit ten months later after moving out. As I paid them direct over the phone, I have no paper or email receipt, and as I am travelling for work I have no access to my papers in storage. My bank will issue duplicate a statement at a cost, and I now have to find someone to open my mail and handle the case for me in my absence. All this - and such a charming passive-aggressive attitude!

As someone about to buy a house that I will be letting out at some point, I will be avoiding BM in any capacity in the future and I suggest you all do the same. Buyer beware....
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Latest Reviews

View all Reviews 52
16th Jan 2020
reviewed by 'Hannah'
“Buying a flat in Acton. Started the process for a new build in October and told we would be in ......”
27th Apr 2018
reviewed by 'Wet'
“In 5 days I have been twice let down by Klaudia. We scheduled a viewing for 18:30 on Wednesday only for her ......”
21st Nov 2017
reviewed by 'Ms'
“Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable and friendly. He took great care to listen to me ......”
19th Aug 2017
reviewed by 'Tee'
“We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly ......”
16th Jul 2015
reviewed by 'Rimmer'
“Laura and Becky were very helpful. We ended up letting a home that was not yet available, but suited our ......”
2nd Jul 2015
reviewed by 'Anon'
“I have been very happy with my dealings with the local agents at Barnard Marcus. They have always been available ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
45 Turnham Green Terrace
Chiswick,London
Greater London
W4 1RG
0208 994 5432

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 82% 87% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 19 0 0 0 0 1 3 2
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“Very slow sales progression...”

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Jan 16,2020
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By: 'Hannah'
Jan 16,2020
0 people found
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Buying a flat in Acton.  Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date. They lied and said they couldnt complete before ...
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“Left out in the cold - TWICE...”

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Apr 27,2018
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Klaudia
By: 'Wet'
Apr 27,2018
1 people found
this helpful
In 5 days I have been twice let down by Klaudia. We scheduled a viewing for 18:30 on Wednesday only for her not to show up (I was half an hour early to view the wider area and waited until 19:00 for her to arrive). She then claimed ...
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Comment on agent fees
No Idea about the fees, will not under any circumstances be using Barnard Marcus if this is how they treat their customers.
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Jun 21, 2018
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Ahhh Klaudia! Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to make it to that appointment. Of course it does not end there... Eventually after batting back and forth between her other colleagues I was told that she had been taken "ill" and was unable to be pr ...

“Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable ......”

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Nov 21,2017
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GLEN
By: 'Ms'
Nov 21,2017
0 people found
this helpful
Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable and friendly. He took great care to listen to me needs and went on to provide various options which were best for me not only for my remortgage but for other financial products. He was ...
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Comment on agent fees
The agent fees were clearly set out and explained. The company gave good value for money for these fees.
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“We have used Bernard Marcus to rent our flat for ......”

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Aug 19,2017
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By: 'Tee'
Aug 19,2017
4 people found
this helpful
We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly and it was a professionl service throughout. However, Laura has recently left and an agent called Denim took over dealings with our flat. I can ...
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“Laura and Becky were very helpful. We ended up letting ......”

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Jul 16,2015
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Laura
By: 'Rimmer'
Jul 16,2015
0 people found
this helpful
Laura and Becky were very helpful. We ended up letting a home that was not yet available, but suited our dates perfectly. Both were accommodating and supportive in guiding us through the process as we arrived from overseas....
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“I have been very happy with my dealings with the ......”

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Jul 02,2015
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Laura
By: 'Anon'
Jul 02,2015
0 people found
this helpful
I have been very happy with my dealings with the local agents at Barnard Marcus. They have always been available to answer my questions and clarify any doubts. They are good at communicating and responding rapidly to any situations that need resolving. They have always ...
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Comment on agent fees
I consider most agents fees too high!
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“I'm a landlady who has found Laura and her team ......”

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Jun 03,2015
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Laura
By: 'Fiona'
Jun 03,2015
0 people found
this helpful
I'm a landlady who has found Laura and her team to be exemplary. Put simply, they are very well trained, punctilious professionals and very pleasant to deal with at all times. This was an especial relief for me as the former household name estate agents ...
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“Excellent service! I have used Barnard Marcus several times to ......”

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May 15,2015
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Minty
By: 'NicolaM'
May 15,2015
0 people found
this helpful
Excellent service! I have used Barnard Marcus several times to find Tenants for my properties and find Laura & Minty professional, hard working and friendly. I would recommend them to anybody looking to let out their home and trust them completely. Service with a smile :)...
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Comment on agent fees
Very fair.
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“I have used BM to find tenants for 10 years and ......”

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Apr 15,2015
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Laura
By: 'Jane'
Apr 15,2015
0 people found
this helpful
I have used BM to find tenants for 10 years and they have always found one very quickly so only a very short void. The tenants have been professional couples and I have been very happy with them. I recently changed to managed and they have ...
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“Very helpful, informative and smart bunch. Specially Minty and Laura ......”

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Mar 26,2015
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Minty
By: 'Jordanluv'
Mar 26,2015
0 people found
this helpful
Very helpful, informative and smart bunch. Specially Minty and Laura were able to squash out any concerns and help as tenants over the finish line with all the procedures and paperwork....
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“Having just arrived in London from overseas to start a ......”

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Mar 20,2015
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Minty
By: 'Kim'
Mar 20,2015
0 people found
this helpful
Having just arrived in London from overseas to start a new job, finding a flat to rent was a high priority - after deciding on the area I wanted to live I reviewed properties on Rightmove and popped into the Barnard Marcus office on Turnham ...
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“I am very pleased with the services provided by Barnard ......”

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Mar 18,2015
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Laura
By: 'Gianluca'
Mar 18,2015
0 people found
this helpful
I am very pleased with the services provided by Barnard Marcus during my search for a property to let in London. They have been able to identify exactly the type of property I was looking for, and succeeded in securing the flat I wanted to ...
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“The 2 girls worked hand in hand to get me the ......”

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Mar 03,2015
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Laura
By: 'Peter'
Mar 03,2015
0 people found
this helpful
The 2 girls worked hand in hand to get me the right tenant, which they did, keeping me in touch with the ongoing situation. They put in a lot of work to make sure they received the correct refs. and then followed thru to make sure ...
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Comment on agent fees
A little too high considering the rents being achieved
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“On every level, my experience with Barnard Marcus was professional, ......”

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Feb 10,2015
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Minty
By: 'Juliet'
Feb 10,2015
1 people found
this helpful
On every level, my experience with Barnard Marcus was professional, friendly and helpful. Minty especially was so thoughtful and I can't thank her enough for spotting the property I letted and informing me of its availability before it went on the market. If you get ...
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“I had let my property with Barnard Marcus in the ......”

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Feb 05,2015
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Laura
By: 'Maggie'
Feb 05,2015
1 people found
this helpful
I had let my property with Barnard Marcus in the past and came back to them again when my tenants handed in their notice early December. Laura was honest and realistic about getting a serious offer that near to Xmas, but nevertheless they did several ...
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“I have let out properties on 5 occasions with Laura Purvor ......”

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Dec 09,2014
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Laura
By: 'Chiswick'
Dec 09,2014
2 people found
this helpful
I have let out properties on 5 occasions with Laura Purvor of the Turnham Green branch and in every case the service she has given me has been exceptional. Right from my very first meeting with her she was responsive, pro-active and efficient. She is very ...
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“Suitable tenants found extremely quickly. Paperwork and logistics dealt with ......”

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Nov 11,2014
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By: 'First'
Nov 11,2014
2 people found
this helpful
Suitable tenants found extremely quickly. Paperwork and logistics dealt with efficiently. Very pleasant and approachable people to deal with. Entire process relatively painless!...
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“Becky was incredibly helpful in our house search. She wasn't ......”

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Oct 10,2014
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By: 'Martha'
Oct 10,2014
1 people found
this helpful
Becky was incredibly helpful in our house search. She wasn't at all pushy and we felt like we were being treated with courtesy and honesty. Since moving in, she has also helped us out with some problems that have arisen with our landlord and has ...
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“Dominic did a great job securing our new flat under ......”

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Sep 22,2014
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Dominic
By: 'Kirsty'
Sep 22,2014
2 people found
this helpful
Dominic did a great job securing our new flat under slightly unusual circumstances. He kept in regular contact during a stressful week. Our only complaint would be to address the problems with the Tenant Letting Check service, which is outdated, inflexible, slow and in need ...
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“Dominic was very professional in his dealing with me. He ......”

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Sep 18,2014
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Dominic
By: 'Dominic'
Sep 18,2014
2 people found
this helpful
Dominic was very professional in his dealing with me. He was efficient and the whole transaction was done within a week. He kept his promises and ensured that I was updated all the way. He attitude was second to none. In fact I was very ...
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Comment on agent fees
Was very cheap compare to my previous dealing with another agent.
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By: Laura Purvor, Lettings Manager
Sep 19, 2014
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Thank you Bernard for your kind words, and Dom and I very much hope you are enjoying your new home. Please note all, that Dominic did not provide this review himself, there has been a genuine mistake somewhere that I am trying to rectify! Laura Purvor, Lettings Manager, Barnard Marcus ...

“The staff at Barnard Marcus responded quickly to a request ......”

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Sep 08,2014
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By: 'Sam'
Sep 08,2014
1 people found
this helpful
The staff at Barnard Marcus responded quickly to a request to view a property that had recently been released back onto the market and were able to execute the viewing in a short time. The subsequent contract required a bit of work to satisfy both ...
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“Laura, Minty and the team were successful in finding an ......”

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Aug 22,2014
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Laura
By: 'Bill'
Aug 22,2014
0 people found
this helpful
Laura, Minty and the team were successful in finding an excellent tenant for us. Throughout the process they were prompt, efficient and kept us well informed. We would thoroughly recommend them to any landlord seeking a letting agent....
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“Laura and Minty have always been efficient, helpful, clear and ......”

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Jul 10,2014
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Laura
By: 'Blandine'
Jul 10,2014
1 people found
this helpful
Laura and Minty have always been efficient, helpful, clear and precise in explaining and handling all kinds of problems and issues. If they did not have the answer straightaway, they always enquire and then ring back with a solution. So all in all I have ...
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“This was our second experience with Barnard Marcus - Turnham ......”

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Jun 21,2014
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Araminta
By: 'Anupam'
Jun 21,2014
0 people found
this helpful
This was our second experience with Barnard Marcus - Turnham Green Branch, the very reason we went to them for 2nd time was we were satisfied with them when we did our 1st home search in London couple of years back. Araminta (Minty) was our ...
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“Arminta ( Minty) Hanbury was both efficient and constructive in her ......”

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Jun 19,2014
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Laura
By: 'John'
Jun 19,2014
1 people found
this helpful
Arminta ( Minty) Hanbury was both efficient and constructive in her efforts to let the above property. When the first potential tenants, at the last moment , informed us that their plans had changed and were unable to come to the U.K. she was more upset ...
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“I was extremely satisfied with the quality of service received ......”

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Jun 01,2014
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Laura
By: 'Sophie'
Jun 01,2014
0 people found
this helpful
I was extremely satisfied with the quality of service received by Barnard Marcus. The staff went above and beyond to make things easy for us to find a new tenant and sort out the logistics of the contract and move. We are not based in ...
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“A tenant has recently moved into our brand new property. ......”

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May 30,2014
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By: 'Gills'
May 30,2014
0 people found
this helpful
A tenant has recently moved into our brand new property. We have been impressed by the efforts made to market our property. The photographs showed every room to its best advantage, and the description was accurate but worded very eloquently . They were so efficient that ...
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“I have dealt with the team leader, Laura Purvor and ......”

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May 29,2014
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By: 'Tina'
May 29,2014
0 people found
this helpful
I have dealt with the team leader, Laura Purvor and two of her team members, Becky and Minty. They were all very pleasant, polite and motivated to find tenants for our 3 properties. The tenants have also commented to me on the quality of service received ...
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“Fantastic service from lovely, professional and experienced staff who fully ......”

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May 28,2014
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Laura
By: 'M.'
May 28,2014
0 people found
this helpful
Fantastic service from lovely, professional and experienced staff who fully understand the lettings process and give full confidence that they are managing my property let, well. They took time to explain the lettings process and packages, and make it clear no request is too much ...
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“Minty and Laura were efficient in their dealings with us. ......”

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May 22,2014
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Araminta
By: 'Stuart'
May 22,2014
0 people found
this helpful
Minty and Laura were efficient in their dealings with us. They kept us informed with any updates regarding the property and major developments i.e. deposit, references. They are both friendly and knowledgeable and made the process of moving smooth and stress free....
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