50% sales valuation accuracy
50% sales fee satisfaction
Jul 03,2020
Jul 03,2020
4
people found
this helpful
this helpful
The reason I give 1 star was purely because I have to in order for this to be posted.
I don’t know where to start with this awful company, but twice me and my partner have tried buying a property through them and it’s been nothing but hell. The way they speak to you is disgusting, we placed an offer on the house which got accepted by the owner, everything was being processed they had all of our details etc yet they still didn’t take the house off the market, still open to offers and still were taking names for viewings? Then I received a call to say someone has placed an ‘over the odds’ offer (making out it was double/triple what we offered) only to find out JF had lied to the owner saying me and my partner hadn’t kept in contact with them, knowing FULL WELL everything was being processed. They told us we’d now lost the house due to someone bidding higher and that’s that. To then find out, the person only bid an extra £5000 which we would’ve happily gone higher if need be but they didn’t give us the option. Claire (carmarthen branch) the way she spoke to my partner was disgusting and nothing but discriminating. So unprofessional for how they handled it. I got a family member to ring & ask if they were still taking higher offers which they replied with ‘no sorry, the house has been sold’ !!!! If only they done this whilst our offer had been accepted. AVOID THIS COMPANY AT ALL COSTS !!!!
I don’t know where to start with this awful company, but twice me and my partner have tried buying a property through them and it’s been nothing but hell. The way they speak to you is disgusting, we placed an offer on the house which got accepted by the owner, everything was being processed they had all of our details etc yet they still didn’t take the house off the market, still open to offers and still were taking names for viewings? Then I received a call to say someone has placed an ‘over the odds’ offer (making out it was double/triple what we offered) only to find out JF had lied to the owner saying me and my partner hadn’t kept in contact with them, knowing FULL WELL everything was being processed. They told us we’d now lost the house due to someone bidding higher and that’s that. To then find out, the person only bid an extra £5000 which we would’ve happily gone higher if need be but they didn’t give us the option. Claire (carmarthen branch) the way she spoke to my partner was disgusting and nothing but discriminating. So unprofessional for how they handled it. I got a family member to ring & ask if they were still taking higher offers which they replied with ‘no sorry, the house has been sold’ !!!! If only they done this whilst our offer had been accepted. AVOID THIS COMPANY AT ALL COSTS !!!!
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Jul 03, 2020
Please don’t try to make yourself look good by saying you “followed your clients instructions”. She accepted our offer, things were being processed, you kept the house on the market & still accepted viewings. Yet someone comes along after us, places an offer and you decide to tell us we can’t have the house anymore!!! Absurd. Jul 03, 2020
Naturally we are disappointed by this review and that you feel that our service has let you down. We can assure you that the correct process has been followed and that we followed our clients instructions.
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Latest Reviews
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reviewed by 'Megan'
19th Jan 2018
reviewed by 'Berwyn'
Opening Hours
Address
John Francis
18 Lammas Street
Carmarthen,Carmarthen
Carmarthenshire
SA31 3AJ
01267 233111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 26,2024
Apr 26,2024
0
people found
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Thank you to John Francis Carmarthen and to Martynas personally for his assistance in finding us a home. He has been extremely helpful and it has made the process less stressful.
Thank you to Ky (apologies if the spelling is incorrect) for waiting for us ...
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Jul 03,2020
Jul 03,2020
4
people found
this helpful
this helpful
The reason I give 1 star was purely because I have to in order for this to be posted.
I don’t know where to start with this awful company, but twice me and my partner have tried buying a property through them and it’s ...
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read full review
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Jul 03, 2020
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Please don’t try to make yourself look good by saying you “followed your clients instructions”. She accepted our offer, things were being processed, you kept the house on the market & still accepted viewings. Yet someone comes along after us, places an offer and you decide to tell us we can’t have the house anymore!!! Absurd. ...
Jan 19,2018
Jan 19,2018
0
people found
this helpful
this helpful
We were very impressed with the knowledge and the professionalism of the staff at the Carmarthen office in the process of selling our property. Led by Claire, we received a first class service throughout and would certainly recommend this team to all prospective clients. No ...
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Comment on agent fees
Reflected the thoroughness of all the work involved.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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