100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
94% lettings fee satisfaction
Apr 23,2020
Apr 23,2020
0
people found
this helpful
this helpful
Dropped my air pod down a gap through a gap in the door of the elevator shaft and thought it was gone forever, however Mark and Martin was a great help and was able retrieve it for me straight away !
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
14th Oct 2020
reviewed by 'Leonie'
13th Oct 2020
reviewed by 'Dmitriy'
13th Oct 2020
reviewed by 'Dmitriy'
22nd Sep 2020
reviewed by 'Tobias'
24th Aug 2020
reviewed by 'Zara'
Opening Hours
Address
Grainger PLC
St Johns House Barrington Road
Altrincham
Cheshire
WA14 1TJ
0161 929 0044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 94% | £410 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 50 | 3 | 0 | 0 | 0 | 0 | 6 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 14,2021
Apr 14,2021
2
people found
this helpful
this helpful
Misled by grainger and there agent Entwistle green day 1
Appalling slow services
High rentals for box rooms
Slow or response
Easy to avoid this as for same price you can have better options
AVOID...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2020
Oct 14,2020
0
people found
this helpful
this helpful
I live in the Tribe New Islington building for 5 years and have honestly never dealt with a better management company then Grainger. They were always really easy to get hold of and dealt with any issues or faults straight away. If there was any building ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 13,2020
Oct 13,2020
0
people found
this helpful
this helpful
I have rented a single flat in Tribe Ancoats development for 13 months. I would describe my experience as very satisfactory. The common areas in the property were kept clean and well maintained. Excellent customer service, quick replies to emails. Never waited longer than 24 hours to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 13,2020
Oct 13,2020
0
people found
this helpful
this helpful
I have rented a single flat in Tribe Ancoats development for 13 months. I would describe my experience as very satisfactory. The common areas in the property were kept clean and well maintained. Excellent customer service, quick replies to emails. Never waited longer than 24 hours to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2020
Sep 22,2020
0
people found
this helpful
this helpful
Good Customer experience throughout. Mark the property manager was always happy to help and solved any problems I had. An overall good experience living in a Grainger managed property....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29, 2020
View all comments
(1)
Thanks Tobias, we're delighted to hear your feedback ...
Aug 24,2020
Aug 24,2020
0
people found
this helpful
this helpful
My dealings with Grainger PLC have mainly been with Luke Pollard the property manager.
What an absolute credit to the company he is may I say!!!
I cannot fault him for his customer service, my every question would be answered with prompt responses and reliability.
...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24, 2020
View all comments
(1)
Great feedback, thanks so much Zara. ...
Aug 19,2020
Aug 19,2020
0
people found
this helpful
this helpful
Mark Weeden, my property manager, provided good customer service and prompt responses to any issue I had during my tenancy....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24, 2020
View all comments
(1)
Thanks for sharing your feedback Sarah-Jane. ...
Jul 30,2020
Jul 30,2020
0
people found
this helpful
this helpful
Luke was always quick to reply to any queries and solved any issues I had throughout the initial move-in period. Always polite and helpful and continues to be after moving in....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30, 2020
View all comments
(1)
Thanks so much for sharing your experience James, we're delighted Luke has left such a positive impression. ...
Jul 29,2020
Jul 29,2020
0
people found
this helpful
this helpful
I would recommand Grainger, they are available for anything and very helpful.
I never had any issues with Mark and everything went well....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29, 2020
View all comments
(1)
Hi Benoit,
Thanks very much for this great feedback!
Best wishes ...
Jul 29,2020
Jul 29,2020
0
people found
this helpful
this helpful
We have lived in our Grainger property for over four years now, and for a reason. The house is in a beautiful area and it is managed by Luke wonderfully. Any issue that arises is sorted out professionally and quickly, and Luke is friendly and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2020
Jul 20,2020
0
people found
this helpful
this helpful
Exemplary service in all aspects during my more-than-3-year tenancy at a property managed by Luke Pollard. Quick and clear communication. Very-well organised. Many thanks....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2020
Jul 09,2020
0
people found
this helpful
this helpful
Great tenancy at Tribe Ancoats for 2 years. Both the move in and move out were very easy and everything was taken care of by Mark who was always incredibly friendly, helpful and made sure I had all the correct paperwork which made the process really ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2020
May 24,2020
0
people found
this helpful
this helpful
We lived 5 years at Tribe Ancoats , Good service, no problems with communication , can’t complain, thank you. Mark Weeden was our property manager, thumbs up for him....
read full review
read full review
Was this helpful?
Yes
Yes
May 05,2020
May 05,2020
0
people found
this helpful
this helpful
very professional and timely property manager. The instructions and process of me moving out were very clear and helpful. ......
read full review
read full review
Was this helpful?
Yes
Yes
May 04,2020
May 04,2020
0
people found
this helpful
this helpful
I'm not normally someone to leave reviews, however I had recently moved into a granger ran apartment, and the move was so relaxed. Unfortunately through no ones fault, during the lockdown period we have had antisocial problems in the surrounding area. I contacted the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2020
Apr 23,2020
0
people found
this helpful
this helpful
Dropped my air pod down a gap through a gap in the door of the elevator shaft and thought it was gone forever, however Mark and Martin was a great help and was able retrieve it for me straight away !...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 26,2020
Mar 26,2020
0
people found
this helpful
this helpful
We are very happy with the service provided to us by Mark and Martin from Grainger, both of whom have been more than accommodating to us when our hot water stopped working and when a pipe burst, we contacted Grainger and the problem was solved ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24,2020
Mar 24,2020
1
people found
this helpful
this helpful
Graingers have tried to dramatically increase rental prices every 6 months when the contracts come up for a renewal. Not a single renewal period has gone by without them trying to put up the prices. During these uncertain times of COVID-19 the company has made no ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2020
Mar 10,2020
0
people found
this helpful
this helpful
I have just moved into one of Grangers properties ,and the above and beyond work of staff was exemplary. I had seen the property and requested to secure and start processing, I had spoken to a gentleman called Ryan Leigh and explained how a previous ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2020
Mar 09,2020
0
people found
this helpful
this helpful
A very fast response, excellent work, and very kind and helpful customer service all the way from the beginning until the end. Highly recommend!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2020
Feb 26,2020
0
people found
this helpful
this helpful
Great Experience!
We lived at one of Grainger's properties for 2.5 years. Within that time, if we had any issues we dealt with Luke Pollard. Luke was always very friendly and organised for someone to come round within a day.
Can't thank Luke enough for his ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
I have lived in Kings Dock Mill for almost 2 years now and am yet to find a fault with the quality of service provided by my Letting Manager, Luke Pollard. Any issue has been promptly and professionally dealt with and always in a courteous manner....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24, 2020
View all comments
(1)
Thanks for sharing your experience Sam, delighted it's been positive and Like has been so helpful. ...
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
Perfect service!
I have been with Grainger for over 4y now, always excellent service, guys in office very helpful. Luke and Ryan, big thanks to both of you for all that you have done and how quickly with my new home!
If I can give ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24, 2020
View all comments
(1)
Hi Marek, it's great to hear you've had a good experience and Luke and Ryan have been so helpful. Thanks for sharing your feedback. ...
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
We lived in our past flat for over 4 years. Grainger took over the property management a couple of years ago & our experience improved a lot as a result. Their staff were responsive, professional and communicated well. Mark & Martin in particular were great!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2020
Feb 21,2020
0
people found
this helpful
this helpful
Generally I have been happy with Grainger, the apartment I had I really loved, I know they have tried everything they can to mitigate issues out of there control in the area around my apartment. The level of customer service has vastly improved and I’...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24, 2020
View all comments
(1)
Hi Beckie, thanks for sharing your feedback, we're really pleased you loved your home, and you've noticed an improvement in service. ...
Feb 19,2020
Feb 19,2020
0
people found
this helpful
this helpful
At the beginning (since the agency was changed) it was difficult the communication and assistance and willingness to help. Currently it improved 100%. About Martin the manager of the building it's been Always really helpful and keen to collaborate. Thank you because is not easy to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24, 2020
View all comments
(1)
Hi Andrea, thank you for taking time to feedback on your experience, we're really pleased things have improved and Martin has been a great help! ...
Feb 05,2020
Feb 05,2020
0
people found
this helpful
this helpful
Always delighted with the service we receive. Luke is an absolute gent, consistently prompt to respond and act as necessary and required. Quick to resolve any issue in a friendly and approachable fashion....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2020
Feb 05,2020
0
people found
this helpful
this helpful
I've lived in this property for almost 3 years now and on a number of occasions have had to contact the company about a few things, the times I have done I've dealt with Luke Pollard. He is very professional, friendly and helpful! There wasn't anything ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2020
Feb 04,2020
0
people found
this helpful
this helpful
Had a quick and seamless apartment move-in. All paperwork and communication was quick and great. Mark has been a great point of contact. He promptly responds to issues and helps with solutions....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01,2020
Feb 01,2020
0
people found
this helpful
this helpful
I recently contacted Mark as the mattress in my rented property had become worn and required replacement. Mark visited the property as soon as he could and agreed an alternative could be provided. This was delivered within two days without me needing to take time ...
read full review
read full review
Was this helpful?
Yes
Yes
Luke
Mark
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in Altrincham 
