50% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
Mar 23,2020
Mar 23,2020
2
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Letting (OCT 2017 –MARCH 2020). Initial manager * arch incompetent and outrageously rude. Latest Manager (Jodie) since July 2019 competent, helpful and on the ball.
Moral standards of company's modus operandi at highest level non existent:
Ist years accounts wrong. Stubbornly refused to correct them for IR accounting. Said that erroneous accounts to be submitted and error corrected in next years accounts. To do as you suggest is false accounting with consequent legal action.
Monthly accounts by email included in monthly fee – fine. To charge £100+ for simply doing a mail merge process for giving an annualised (AND WRONG) annual account for IR is outrageous, profiteering in the extreme and immoral. (King & Chasemore charge £18 for annual statement and about £100 for doing the whole tax return for IR).
Salmonella testing introduction. F&S offered to do this at extortionate fee of ~ £150 as a “special offer” joke joke. Can get it done at half that figure by going directly to same firm. Cost of arranging check should be covered by management fee as for gas safety etc.
TDS scheme. F&S charge ~ £50 at inception – fine, but not annually thereafter as set up rolls on until end of tenancy. Bulk annual fee paid by F&S which spread over all tenants is peanuts. Gross profiteering which is the WATCHWORD of F&S.
I have complained at length to the CEO and have never had a response which both explains why, and MORE IMPORTANYLY attempts to justify this modus operandi, which proved my point.
As in all cases there is some good, which throughout this saga, has been in the person of Jordon Sendall at head office. Whenever I have had problems/questions about the running of this tenancy he has always been understanding, helpful and competent in dealing with it, a sharp contrast to the disingenuous, mendacious, obfuscatory and downright immoral actions of F&S
S M Waller
Moral standards of company's modus operandi at highest level non existent:
Ist years accounts wrong. Stubbornly refused to correct them for IR accounting. Said that erroneous accounts to be submitted and error corrected in next years accounts. To do as you suggest is false accounting with consequent legal action.
Monthly accounts by email included in monthly fee – fine. To charge £100+ for simply doing a mail merge process for giving an annualised (AND WRONG) annual account for IR is outrageous, profiteering in the extreme and immoral. (King & Chasemore charge £18 for annual statement and about £100 for doing the whole tax return for IR).
Salmonella testing introduction. F&S offered to do this at extortionate fee of ~ £150 as a “special offer” joke joke. Can get it done at half that figure by going directly to same firm. Cost of arranging check should be covered by management fee as for gas safety etc.
TDS scheme. F&S charge ~ £50 at inception – fine, but not annually thereafter as set up rolls on until end of tenancy. Bulk annual fee paid by F&S which spread over all tenants is peanuts. Gross profiteering which is the WATCHWORD of F&S.
I have complained at length to the CEO and have never had a response which both explains why, and MORE IMPORTANYLY attempts to justify this modus operandi, which proved my point.
As in all cases there is some good, which throughout this saga, has been in the person of Jordon Sendall at head office. Whenever I have had problems/questions about the running of this tenancy he has always been understanding, helpful and competent in dealing with it, a sharp contrast to the disingenuous, mendacious, obfuscatory and downright immoral actions of F&S
S M Waller
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Latest Reviews
16th Mar 2022
reviewed by 'Amanda, Bognor Regis'
10th Mar 2022
reviewed by 'Tim'
25th Feb 2022
reviewed by 'barry williams'
18th Nov 2021
reviewed by 'Nicky'
18th Nov 2021
reviewed by 'Mark Tupper'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 25% | £289,000 | £289,000 |
| Lettings | 100% | 88% | £800 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 3 | 1 | 0 | 4 | 0 | 0 | 0 | 1 |
Areas covered
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- Block Management
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Mar 16,2022
Mar 16,2022
0
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Excellent customer service from Simona and Taylor in the letting team - as a new landlord I really appreciate their advice and support. Excellent communication and always very responsive. Would recommend...
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Mar 10,2022
Mar 10,2022
4
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The worst agent I have had the misfortune of dealing with. Agent not turning up for viewings, double booked viewings without prior notice, failed to pass on offer, tried to put off a potential purchaser by not passing on an offer leaving him forced to ...
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Feb 25,2022
Feb 25,2022
0
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All the staff there are really friendly and approachable.
Very pro-active agent indeed.
Kerry seems to know the market , Sam goes above and beyond to try to give you exactly what you are looking for. And dear George is professional hard working and a credit ...
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Feb 24,2022
Feb 24,2022
1
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The selling team at the Bognor Regis branch are non-professional people. They can’t co-operate and internal and external communication doesn’t exist. I've met from their side many instances of trying to mislead and manipulate me, bringing extreme stress into my life. Let me ...
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Nov 18,2021
Nov 18,2021
0
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Fox and sons was amazing at helping us move back to Bognor Regis this week! A big thank you to Lorena who dealt with our case! Very professional and worked extremely hard to get me and my husband back to Bognor Regis! Cannot thank Lorena ...
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Nov 18,2021
Nov 18,2021
0
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A1 customer service from Lorena and Jodie , working tirelessly to meet client and customer deadlines, can't praise them enough for their extremely hard work.
Would recommend Fox and sons to all...
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May 11,2021
May 11,2021
0
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Letting Agent love to hate them … Though must give Credit where Credit is due! 100% recommendation for Fox & Sons, Bognor Regis! Thank you Lorena and to Lettings Manager Jodie what an amazing team you have!
Friendly & Professional at all times and with Results! ?...
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Mar 31,2021
Mar 31,2021
0
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I am happy with the service provided by Fox and Sons. Jodie Gregory and Lorena Haste have been helpful and supportive . They are friendly and professional and I would highly recommend these people for their service....
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Mar 23,2020
Mar 23,2020
2
people found
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Letting (OCT 2017 –MARCH 2020). Initial manager * arch incompetent and outrageously rude. Latest Manager (Jodie) since July 2019 competent, helpful and on the ball.
Moral standards of company's modus operandi at highest level non existent:
Ist years accounts wrong. Stubbornly refused to correct them for IR accounting. Said ...
read full review
read full review
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Sep 24,2019
Sep 24,2019
0
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Lauren was very helpful and quick to reply, gave good advice and seems to have a good sense of humour which make things feel a lot more personnel....
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Nov 04,2017
Nov 04,2017
1
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Totally avoid this company they have been unprofessional from the start to finish I even tried to complain 3 times to the area manager but he never even bothered replying! So you know what they say lead from the top down! My house sale fell through ...
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Comment on agent fees
Expensive!
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Sep 28,2017
Sep 28,2017
1
people found
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Ryan Taws!! - What wonderful communication this gentleman has! He was considerate, very helpful, with a lovely telephone manner, and friendly when I had the pleasure of meeting him. He had good knowledge of all the properties available and was able to answer any question ...
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Sep 07,2017
Sep 07,2017
2
people found
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Rented property with Fox and Sons for 3 years. Absolute nightmare. Hassle getting and repairs required - 7 weeks without hot water as boiler broken and Sequence (who own F&S) couldn't seem to care less. Refused to fix faulty electrics, refused to acknowledge mould was structural ...
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Aug 05,2016
Aug 05,2016
1
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Been on the market with them for five months, followed their written advice re pricing.
Only 3 viewings.
Poor response to emails asking for updated advice. Very reluctant to put any thing in writing.
Cost quite a bit upfront for photos etc
Only 3 viewings over 5 months. ...
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Comment on agent fees
Very expensive rate, but no sale no fee.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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