Belvoir
Basingstoke, RG21
4.2/5, 38 reviews
76% recommended
83% sales valuation accuracy
100% sales fee satisfaction

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“The overall experience with Belvoir:- check ......”

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Mar 10,2020
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By: 'Andreea'
Mar 10,2020
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The overall experience with Belvoir:
- check out - 5 stars for Jo Jones, who was very patient with us and explained all the steps we will have to do and everything she has to do; she did everything in the time frame she said she would and she was very thorough with her work
- check in - 3 stars - the agent who did the check in did not know where we could get the electricity meter reading from;
- other encounters - 2.5 stars - i lost my visitor parking permit (my bad) and i requested a new one for which i had to wait for more than 6 weeks; when we moved in we only received 1 set of keys and we had to wait almost 2 weeks for the second set; the apartment was advertised as immediately available but we then had to wait for 3 weeks as the apartment needed to be professionally cleaned;
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By: Mike Jones
Mar 12, 2020
Thanks for taking the time to leave this review. We are glad that you have been pleased with Jo's efforts.

I have taken the time to investigate the issues you have raised and would comment in response:

We have the sheet you signed and initialled when you moved in and it clearly shows an electricity meter reading. In addition, the meter reading appeared on the inventory anyway. It is read at check-in in order to double-check. To claim otherwise is simply incorrect.

The water meter, however, was not read. This is because at this development, all water meters are housed in a large man-hole, protected by a heavy cast-iron cover. In this particular block, we simply inform the water board of a change in tenant and they deal with reading the meter. If it is actually this meter reading to which you are referring, then I hope this will clear matters up.

Parking permits are dealt with by the management company and not us. Despite our intervention, we are always in the lap of the gods when it comes to this sort of thing.

The second external door key to which you refer is a specially cut security key. The obtaining of a copy requires the consent of the management company and needs to be arranged through a specialist supplier. Despite regular chasing of this, we were unable to obtain a key within an acceptable time-frame. This process began before you applied for the property.

In fact, you both stated that you weren't concerned about cleaning and replacement of mattresses and a variety of other issues. It was at Belvoir's insistence that this was carried out. The 3 weeks to which you refer is the period of time we needed to ensure all the various issues were dealt with before you were able to move in.

In good faith, we attempted to accommodate your desire to move in quickly, despite a number of relatively minor issues remaining somewhat up in the air. It’s unlikely that, in similar circumstances, we will adopt this stance in future.

I hope that this explains matters, but feel free to call me if you would like to discuss these matters further.

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Latest Reviews

View all Reviews 38
4th Jul 2023
reviewed by 'richard'
“I must commend Rachel from Belvoir for her extremely professional and efficient manner in which she addressed our very interesting ......”
20th Jun 2022
reviewed by 'Heather'
“We had a long wait and few issues on the way to buying our house, however, Natalie @Belvoir, kept us ......”
21st Nov 2021
reviewed by 'Marcela and Petr'
“The best communication, fast action, we can move until 14 days into new home. Professional and helpful agents, which answered me ......”
10th Oct 2021
reviewed by 'Liam O'Meara'
“What and excellent company to work with. They look after you from start to finish. Getting into the property was ......”
7th Oct 2021
reviewed by 'Vasile'
“Thank you for Vasile and Erika to Tracey Caulkett-Shelley,is a lovely lady who spend time for us to shows ......”
17th Jul 2021
reviewed by 'Bharat'
“👍 Letting through Belvoir has been one of the most pleasant and happy experience. Right from setting up the rental to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Belvoir
10 New Street
Basingstoke,Basingstoke
Hampshire
RG21 7DE
01256274062

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 100% £225,000 £1,275,000
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9 1 13 4 5 0 2 0 0 4
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“I must commend Rachel from Belvoir for her ex......”

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Jul 04,2023
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Rachel
By: 'richard'
Jul 04,2023
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I must commend Rachel from Belvoir for her extremely professional and efficient manner in which she addressed our very interesting discovery of an old air raid shelter in our back garden. A contractor was sent out and the entrance to the underground structure was made ...
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“Excellent service...”

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Jun 20,2022
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By: 'Heather'
Jun 20,2022
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We had a long wait and few issues on the way to buying our house, however, Natalie @Belvoir, kept us up to date all the way and was very efficient. Would certainly recommend Belvoir....
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“Briliant services...”

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Nov 21,2021
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Tracey
By: 'Marcela and Petr'
Nov 21,2021
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The best communication, fast action, we can move until 14 days into new home. Professional and helpful agents, which answered me on every questions. We found very quickly our new home. Thank you Tracey, Abi, Kate and other. Happy customers Marcela and Petr...
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“What and excellent company to work with. They......”

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Oct 10,2021
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By: 'Liam O'Meara'
Oct 10,2021
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What and excellent company to work with. They look after you from start to finish. Getting into the property was done very smoothly, and the continuous support from the letting staff was very well done. Perhaps the most daunting aspect of being a tenant is ...
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“Thank you for Vasile and Erika to Tracey Caul......”

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Oct 07,2021
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By: 'Vasile'
Oct 07,2021
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Thank you for Vasile and Erika to Tracey Caulkett-Shelley,is a lovely lady who spend time for us to shows lot of property from Belvoir...
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“👍 Letting through Belvoir has been one of th......”

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Jul 17,2021
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Jo
By: 'Bharat'
Jul 17,2021
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👍 Letting through Belvoir has been one of the most pleasant and happy experience. Right from setting up the rental to managing all the issues related to maintenance were managed quite professionally. Their application for logging the issues is quite effective and their turnaround time to ...
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“As different class....”

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Apr 01,2021
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Tracey
By: 'D.Markey'
Apr 01,2021
1 people found
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As a prospective tenant the first thing that’s clear is the professional manner in which you are dealt with. It’s a personal service with everything conducted with transparency and honesty. The viewing was COVID managed and all my questions were answered professionally and ...
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By: Mike Jones
Jun 02, 2021
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Hi, thanks very much for taking the time to leave this review. Things have been tough for all concerned during the Covid pandemic and we're pleased to note that we've managed to keep you so happy. ...

“A Tenants' Thoughts....”

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Mar 01,2021
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By: 'Deborah'
Mar 01,2021
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A Tenants' Thoughts. There are insufficient stars provided here for me to accurately score Belvoir Basingstoke Lettings and Administration teams. I have been a tenant with Belvoir for over three years and I have found them to be highly professional in all m y dealings ...
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By: Mike Jones
Mar 03, 2021
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Deborah, many thanks for taking the time to leave this fantastic review. We're all very pleased that you've proved to be so happy with our efforts. ...

“After a bad experience with other letting age......”

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Dec 18,2020
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Carole
By: 'Linda'
Dec 18,2020
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After a bad experience with other letting agents, we were reticent to let out our property again, but thought we would have one more go with Belvoir. From the outset, Carole and Tracey have been professional, honest, helpful and courteous. They dealt with any questions ...
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By: Mike Jones
Dec 22, 2020
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Linda, thanks for taking the time to leave this review. We're glad to have restored your faith in agents! Mike Jones ...

“Good, professional service as always!...”

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Dec 14,2020
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Carole
By: 'Mr'
Dec 14,2020
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I have been dealing with Belvoire Basingstoke for some years now. I have always found them to be very thorough and professional from advertising, vetting new tenants, checking in, inventory, regular inspections and not forgetting property maintenance and check-out. I would not hesitate to recommend ...
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By: Mike Jones
Dec 18, 2020
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Thanks very much for taking the time to leave this review. It seems that you've been happy with every element of our offering and we're all very happy to learn this. ...

“Excellent Agency of the Town...”

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Oct 27,2020
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By: 'Siddharth'
Oct 27,2020
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We have been renting a house through Belvoir from last 3 years. I feel this is the best agency in town for the following reasons : 1. We have had many maintenance issues that kept coming in the flat as its old flat. Belvoir has a very good ...
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By: Mike Jones
Dec 18, 2020
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Dear Siddharth, thanks for leaving this review. We're all very glad that you've been so happy with our efforts. ...

“A huge thanks of appreciation goes to Kate, Abi, Tracey ......”

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Sep 08,2020
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Jo
By: 'Hugo'
Sep 08,2020
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A huge thanks of appreciation goes to Kate, Abi, Tracey and all the staff at Belvoir Basingstoke for the professional manner in which you managed our tenancy and responded to any requests we might have had during our tenancy. Jo Jones who is brilliant at ...
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By: Mike Jones
Dec 18, 2020
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Dear Hugo, thanks for taking the time to write this review. It seems you've been happy with practically the whole team and we're all very glad to learn that our efforts are appreciated. ...

“I have been a happy tenant through Belvoir fo......”

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Jo
By: 'Hayley'
Sep 08,2020
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I have been a happy tenant through Belvoir for the last 6 years and have always received a very high standard of service. Whether that is notice of any inspections, maintenance or surveys, or a response to a request as a tenant, the service is always ...
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By: Mike Jones
Dec 18, 2020
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Hayley, thanks for taking the time to leave this review. We like happy tenants and always try to ensure they all are! ...

“I would give it a 0 star rating if I could. I......”

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Aug 20,2020
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By: 'Nikita'
Aug 20,2020
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I would give it a 0 star rating if I could. I was scheduled in for a viewing in a location an hour away for where I currently live. Firstly the person who booked me in was so rude on the phone I felt like not ...
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By: Mike Jones
Dec 18, 2020
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Nikita, across all platforms on the internet, we have around 700 reviews with all but a very small minority being very positive. We hotly contest the veracity of your comments. We have already responded to these claims directly. ...

“Head & Shoulders Above the Rest...”

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By: 'Richard'
Jul 10,2020
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Very efficient and concise with the viewings admin and information particularly during the Covid period but just as importantly if not more, Tracey guides you through the process with a vivacious friendly and very customer focused approach which is certainly not something I’ve experienced ...
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Dec 18, 2020
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Richard, thanks for taking the time to leave this review. We're all pleased to hear of your experience of us. ...

“The overall experience with Belvoir:- check ......”

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Mar 10,2020
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By: 'Andreea'
Mar 10,2020
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The overall experience with Belvoir: - check out - 5 stars for Jo Jones, who was very patient with us and explained all the steps we will have to do and everything she has to do; she did everything in the time frame she said she ...
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By: Mike Jones
Mar 12, 2020
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Thanks for taking the time to leave this review. We are glad that you have been pleased with Jo's efforts. I have taken the time to investigate the issues you have raised and would comment in response: We have the sheet you signed and initialled when you moved in and it clearly shows an electricity meter reading. In addition, the meter reading appeared on the inventory anyway. It is read at check-in in order to double-check. To claim otherwise is simply incorrect. The water meter, ...

“Reliable and professional...”

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Nov 10,2019
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Carole
By: 'Howard'
Nov 10,2019
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We've had 3 rental flats in Basingstoke for the last 15 years, all managed through the Belvoir offices. The team there are EXCELLENT, very coordinated and 'on-the-ball'. As a landlord, It's good to know that whoever I speak to, the message gets relayed to the right person ...
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By: Mike Jones
Mar 12, 2020
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Howard, thanks for taking the time to leave this review. Our job is always made easier when we have such an understanding and reasonable landlord. Sorry for the delay in responding, but we've only just been made aware of this review. ...

“Shahida from Belvoir Basingstoke has provided......”

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Oct 20,2019
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Shahida
By: 'Angela'
Oct 20,2019
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Shahida from Belvoir Basingstoke has provided an excellent service. As my last tenants left, there were some issues to resolve and Shahida has been excellent in ensuring I have been well informed and supported as the Landlord. I’m pleased to say that Shahida has ...
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By: Mike Jones
Mar 12, 2020
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Angela, thanks for taking the time to leave this review. We're glad that you've been so pleased. Sorry for the delay in responding, but we've only just been made aware of this reveiw. ...

“Belvoir (Basingstoke)...”

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Oct 14,2019
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Carole
By: 'John'
Oct 14,2019
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Belvoir (Basingstoke) have since January 2015 been letting agents for a flat that we own . They are responsible for finding and vetting tenants and drawing up the contract and managing the initial occupation of the property. Since they have been our agents the flat has never ...
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By: Mike Jones
Oct 21, 2019
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John, thanks for taking the time to leave this review. It's pleasing to note that you've been happy with both the lettings and the sales side of our business. ...

“House Sales Team...”

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Sep 25,2019
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By: 'Sophia'
Sep 25,2019
1 people found
this helpful
Mike Jones of Belvoir approached us as he was aware we had been trying to sell our property for some time with various different agents. We instructed Mike and trusted that he would act efficiently and professionally on our behalf, he went over and beyond ...
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By: Mike Jones
Oct 21, 2019
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Sophia, thanks for taking the time to leave this review. It was quite a testing sale, but I'm happy that it finally got over the line and that you were happy with our efforts. ...

“I would definitely recommend Belvoir...”

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Jul 21,2019
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Carole
By: 'Bik'
Jul 21,2019
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My experience with Belvoir has been extremely positive. Since first making contact with Carole, she has been nothing but short of helpful and an extremely useful source of local knowledge. As a first time landlord, her advice and help has been crucial and most welcome. ...
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By: Mike Jones
Jul 22, 2019
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Bik, thanks for taking the time to leave this review. There's so much for a first time landlord to take on board and it's been clear that you have taken Carole's advice. We're very glad that you've been pleased with our efforts. ...

“Top Estate Agents....”

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Jul 03,2019
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By: 'Maria'
Jul 03,2019
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From beginning to the end Belvoir have been thoroughly impressive and professional and have kept in close contact with us the entire way. They have made this sale extremely easy and stress free and I would recommend them to anybody wishing to sell or buy ...
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By: Mike Jones
Jul 22, 2019
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Maria, thanks for taking the time to leave this review. We're all very glad that you've been so pleased with our efforts. ...

“Highly Recommended...”

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Jun 12,2019
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Carole
By: 'Michael'
Jun 12,2019
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Belvoir has acted as my letting agent for around 15 years and I have never had cause for complaint. They find tenants quickly when leases expire and all the admin work and charges are explained fully. They are great on maintenance issues, even taking the trouble ...
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Comment on agent fees
fair
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By: Mike Jones
Jun 12, 2019
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Michael, thanks for taking the time to leave this review. We're glad that you're happy with our efforts over such a sustained period of time. ...

“Sales Lettings & Maintenance...”

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Jun 05,2019
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Joseph
By: 'JLB'
Jun 05,2019
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Belvoir Basingstoke have acted for me since 2015 and I have found them reliable, knowledgeable and efficient. Based on this, I have no hesitation in recommending them to other prospective purchasers/landlords....
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Comment on agent fees
Good
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By: Mike Jones
Jun 12, 2019
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Thanks very much for taking the trouble to leave this review. We're all glad to hear that you're happy with our efforts. ...

“Rude...”

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Jul 09,2018
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Matthew
By: 'William'
Jul 09,2018
1 people found
this helpful
On making a complaint Matthew Smith sniggered/laugh at it. Belvoir represents the seterotypical estate agent and my interaction with them was very unprofessional....
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Comment on agent fees
NA
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By: William
Jul 10, 2018
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I am glad you can easily identify the point at which your colleague sniggered. Since it was so easy to identify, I would take this as confirmation my account is accurate. Your colleague did not take my complaint seriously from the start and therefore left bad reviews as the only option of making my point heard. This was going to be the last poor review, however I am unsure you understand yet, therefore perhaps I should find some other portals? Let me know or please contradict the fact that this ...

“The staff were always helpful and understanding and nothing was ......”

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Feb 07,2018
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Laura
By: 'Andy'
Feb 07,2018
0 people found
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The staff were always helpful and understanding and nothing was to much of a problem to sort things out for you.when giving up the tenancy the check out went smoothly with the help experience and expertise of Shahida,...
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Comment on agent fees
Good
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By: Mike Jones
Feb 07, 2018
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Andy, thanks for taking the time to leave this review. We're glad that things went smoothly for you and that you are happy with our efforts. ...

“Since the beginning of the year we have tried to ......”

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Jan 17,2018
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Laura
By: 'George'
Jan 17,2018
0 people found
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Since the beginning of the year we have tried to look at properties to rent. Each time I have sent an email for book a viewing for a property, I was told to call the office. I called the office and was told that the ...
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Comment on agent fees
The fees were higher than in some other places, but I thought perhaps the higher fees would mean better customer service, but I was very wrong.
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By: Mike Jones
Jan 19, 2018
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George, thanks for this information. I shall find the email and call you. Mike Jones Director. ...

“Have never had a good expiernece with Belvoir. Firstly, we ......”

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Nov 10,2017
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By: 'Aldershot28'
Nov 10,2017
1 people found
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Have never had a good expiernece with Belvoir. Firstly, we arranged an appointment to view a flat. We arrived 2 minutes after our scheduled appointment and were told by the flat owners they had gone because they didn't want to wait! No phone call to see ...
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Comment on agent fees
N/A
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By: Belvoir Basingstoke
Nov 13, 2017
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Unfortunately, I can find nothing to match the circumstances outlined in your first paragraph. I am, however, aware of a recent situation which appears to be that to which you refer in your second paragraph. You made an offer on a property we were selling, but the vendor did not wish us to stop marketing of the property until such time as your offer was "proceedable". Until such time as your own property was sold, you offer could not, therefore, be entertained. This is not at all unusua ...

“If you are a tenant BE CAREFUL! This based on ......”

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Feb 25,2017
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Laura
By: 'V'
Feb 25,2017
1 people found
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If you are a tenant BE CAREFUL! This based on a 12+ year tenancy experience with them where I have been paying my rent on time and looked after the property as if it was my own! In my experience they only worry about the customer ...
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By: Mike Jones
Feb 27, 2017
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Dear "V K", At check-out, there is sometimes a difference of opinion. The out-going tenant has his view-point, the landlord has his and an agent is very often stuck in the middle, not necessarily agreeing fully with either party. An agent is in the invidious position, sometimes, of having to put forward a claim according to a landlord's wishes, irrespective of his beliefs. In law, we are the landlord's agent and whilst we have a duty of care to a tenant, we cannot lose sight of our contractu ...

“I had a viewing of a property through this agency ......”

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Feb 23,2017
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By: 'PR'
Feb 23,2017
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I had a viewing of a property through this agency once but did not like the property because of its size and location. We told them accordingly. After few days there was another property listed similar to that size but with lots of other positive ...
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By: Mike Jones
Feb 23, 2017
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Dear Pr, I am a director of Belvoir and the male member of staff with whom you spoke this morning. I apologise if anything I said offended you in any way; this was not my intention. We always seek feedback from those who have viewed a property which it transpires they do not like, in order that we may try and direct them to an alternative property which is more suited to their needs. By examining in detail an applicant's requirements, we can save applicants the time and trouble of view ...
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Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Tenant Charges
In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019.
Before the tenancy starts
Holding Deposit: 1 week’s rent
Deposit: Usually 5 weeks' rent. 6 weeks' where the annual rent exceeds £50,000
During the tenancy
Payment for the late payment of rent. Interest at 3% over Bank of England base rate once rent is 14 days overdue.
Payment for a breach of the tenancy agreement up to the prescribed limit
During the tenancy if permitted and applicable
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax
Other permitted payments
Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes

Last updated on 03/06/2019, 10:27 AM by Mike Jones

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Belvoir, Basingstoke RG21 7DE



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