0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Feb 27,2020
Feb 27,2020
1
people found
this helpful
this helpful
They deserve zero stars. A bad, shocking, and unprofessional experience from the branch manager Anna and her assistant Ella.
They forged a contract and handed it to us - after we had signed a different one, they added that we had to pay professional cleaning costs on vacation of property. They later admitted doing this.
The apartment was flea infested, our wounds were infected with over 30 bites on each of our bodies - the apartment was fumigated.
Electricity supply was live and open with no door or box covering it.
There was mould in cupboards.
And all this with our 2 year old daughter moving in with us.
They agreed after many weeks (& Rokil evidence and doctors) to allow us to break the contract and urgently leave the property.
However Anna refused our key return (when we dropped into the office as agreed). We needed to pay a lawyer to verify that we had given the keys back to them
Presumably a ploy to keep us paying for rent and bills - for an apartment unfit for human habitation.
Then tried to withhold our deposit, for many months - we had to go to arbitration to finally get it returned to us.
As for their complaints procedure at Countrywide - they have continually ignored most of our complaints, and not taken any responsibility for poor and shocking service.
They forged a contract and handed it to us - after we had signed a different one, they added that we had to pay professional cleaning costs on vacation of property. They later admitted doing this.
The apartment was flea infested, our wounds were infected with over 30 bites on each of our bodies - the apartment was fumigated.
Electricity supply was live and open with no door or box covering it.
There was mould in cupboards.
And all this with our 2 year old daughter moving in with us.
They agreed after many weeks (& Rokil evidence and doctors) to allow us to break the contract and urgently leave the property.
However Anna refused our key return (when we dropped into the office as agreed). We needed to pay a lawyer to verify that we had given the keys back to them
Presumably a ploy to keep us paying for rent and bills - for an apartment unfit for human habitation.
Then tried to withhold our deposit, for many months - we had to go to arbitration to finally get it returned to us.
As for their complaints procedure at Countrywide - they have continually ignored most of our complaints, and not taken any responsibility for poor and shocking service.
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Latest Reviews
24th Jul 2024
reviewed by 'Giorgia Pisano'
7th Oct 2020
reviewed by 'Stephen'
27th Feb 2020
reviewed by 'Andrew'
24th Sep 2019
reviewed by 'Kate'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £150,000 | £150,000 |
| Lettings | 0% | 25% | £800 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 24,2024
Jul 24,2024
0
people found
this helpful
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Our recent experience with this real estate agency was extremely negative. Despite providing all necessary details, including that we have two children, we were invited to view a house in Poole on very short notice. We undertook a grueling seven-hour drive from Liverpool to Poole ...
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Feb 24,2024
Feb 24,2024
0
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My experience with this state agent (Boscombe, Bournemouth branch) has been very negative. Lying about property, unprofessional and unpolite emails, taking days to hear from them, etc. Far from professionals, from the agent who arranged viewing to the manager of the branch....
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Jul 09,2021
Jul 09,2021
0
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Absolute lying, thieving scumbags. Who have no issues in lying, falsifying documents, and screwing you over. Don't deserve 1 star. Horrible, horrible company and their parent company countrywide are just as bad, in fact, worse....
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Oct 07,2020
Oct 07,2020
0
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Palmer Snell Westbourne, Has been fantastic on helping me and my partner sort everything with our new flat. Would 100% recommend it to anyone. Also would like to thank Ryan and specially Ahmed who's been amazing throughout the journey....
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Feb 27,2020
Feb 27,2020
1
people found
this helpful
this helpful
They deserve zero stars. A bad, shocking, and unprofessional experience from the branch manager Anna and her assistant Ella.
They forged a contract and handed it to us - after we had signed a different one, they added that we had to pay professional cleaning ...
read full review
read full review
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Sep 24,2019
Sep 24,2019
0
people found
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One of the worst agencies I came across.
Have paid £600.00 agency fees in Jan 2019 for two people and service what has been received is not even worth a penny!
Flat has been advertised furnish or unfurnished.
We have agreed to keep the furniture.
Once we ...
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May 28,2015
May 28,2015
5
people found
this helpful
this helpful
Awful Estate Agent that refused to provide details of the property unless I conditionally registered with them so they could market their mortgage/insurance products despite me advising I needed none. Repeated requests made just for the property particulars but all requests refused. Now writing ...
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Nov 14,2012
Nov 14,2012
6
people found
this helpful
this helpful
Probably the worst customer service I have ever encountered. Never reachable, very difficult to get them to organise viewings. Very keen on taking your money and very reluctant to do any work. They fabricated 'evidence' they used against us and we ended up pulling out ...
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Apr 05,2012
Apr 05,2012
6
people found
this helpful
this helpful
From a tenant's POV - a really awful agent. I wasn't told about the renewal fee for my contract and wasn't given the option of a 12 month contract in the first instance, so imagne the lovely surprise I had when a letter landed on my ...
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What agent could do to change your mind?
They should have taken action against maintenance problems.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
