80% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 06,2020
Feb 06,2020
2
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I don't know what the property code of conduct in Scotland is but rettie accepted our bid for a property on the closing date and it was months later I discovered that they had also accepted a bid from another party. So there were two winning bids instead of one!? Whoever sold their property first was the winner! This makes a mockery of having a closing date with a winning bidder in the first place and if everyone did it the property market in Scotland would be a mess.
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Feb 09, 2020
Dear Stephen, thanks for your comments. As our Head of Compliance I can confirm that we are a member firm of the RICS and we operate under their code of conduct, ensuring we comply with their code and good practices. I would be pleased to speak with you and discuss the specifics of the situation you have raised, unfortunately we have not been able to identify the property you refer to from the limited details given in the review. I can be contacted at [email protected] or via our reception on 0131 220 4160, Kind Regards Becky Lindsay, Chief Operating Officer
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Latest Reviews
4th Jul 2023
reviewed by 'David'
14th Oct 2021
reviewed by 'Paul'
6th Feb 2020
reviewed by 'Stephen'
Opening Hours
Address
Rettie & Co
11 Wemyss Place
Edinburgh
City of Edinburgh
EH3 6DH
0131 220 4160
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 50% | £450,000 | £750,000 |
| Lettings | 100% | 99% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 3 | 0 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 14,2021
Oct 14,2021
2
people found
this helpful
this helpful
Confirmed viewing on the same day and never showed up. We called at the flat and they said "Oh yeah oops we're not gonna do the viewing in the end"....
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Oct 18, 2021
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(1)
We are sorry that you did not get notification of the viewing being cancelled. We endeavour to contact all arranged appointments if the property is let ahead of the next scheduled viewing appointment. Should you wish to discuss further please contact Karen Turner on 0131 622 4160. ...
Feb 06,2020
Feb 06,2020
2
people found
this helpful
this helpful
I don't know what the property code of conduct in Scotland is but rettie accepted our bid for a property on the closing date and it was months later I discovered that they had also accepted a bid from another party. So there were two ...
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Feb 10, 2020
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You can do what you like because you are not a full property agency with a solicitor service otherwise you'd be in breach of countless law codes in Scotland. RICs isnt relevant, so it's bizarre you hide behind it-you seem to bring it up in your other reviews also for some strange reason.
The full property details are also irrelevant as it is not like you can resell the property to me-what would you actually propose to do-provide compensation for me wasting my time putting my property on the ma ...
Nov 12,2019
Nov 12,2019
3
people found
this helpful
this helpful
Bought a house recently via Retties. However, was then gazumped by a cash bidder later in needless circumstances. Morally repugnant behaviour and the only Edinburgh firm that seem to indulge in this behaviour as we recently contacted another company in Edinburgh, ***, about buying a house ...
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Dec 03, 2019
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What are you talking about? RICS is related to the surveying of properties which is irrelevant. Is that the code of ethics you actually use to justify your behaviour? Because they are not a set of etchics-they are related to issues like quantify surveyors failing to notice Japanese knotweed near a property, for example,
You are the only property company in Edinburgh that condones gazumping and indulge in activities that other companies are legally or morally obliged to avoid. Edinburgh is a sma ...
Sep 18,2019
Sep 18,2019
4
people found
this helpful
this helpful
Unscrupulous sharks. Bought a property with Rettie as the selling agent for the sellers. Constantly harangued my solicitor regarding sale of our property even though it has only been on the market a week or so. Never put the bought property under offer as we ...
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Sep 20, 2019
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Thank you for your feedback, I am sorry to hear you feel your potential purchase was not handled in a way you would have expected. I would seek to reassure that as a regulated member of the RICS abide by their clear code of professional standards and ensure at all times we are acting within the legal framework that applies to the conveyancing of property, working closely with both sellers and buyers solicitors to ensure a compliant process. I would be delighted to speak to you regarding your co ...
Jun 15,2016
Jun 15,2016
0
people found
this helpful
this helpful
Excellent estate agent with excellent local knowledge, staff and fees. Had no problems with any of my lettings through them, and would have continued all future lettings through them had I not been moving out of Scotland.
Thoroughly impressed with staff attitude, property presention, speed ...
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Comment on agent fees
Excellent fee rates (lettings)
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Jun 16, 2016
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Thank you very much indeed for your very kind review - great to hear you had such a good experience letting with us! ...
Mar 31,2015
Mar 31,2015
0
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Dear Fiona,
Just a short note to say thanks to you and the rest of the team at Rettie's for the way you handled our recent sale. The whole process for us was extremely easy with Rettie's managing everything including the viewings seamlessly. We were ...
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Mar 16,2015
Mar 16,2015
0
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I recently used Rettie and Co to sell my flat in Stockbridge. It was a very easy experience and the staff were very knowledgable and helpful. My main dealings were with Gavin Smith and Caroline Mackinnon and they were great to deal with. They kept ...
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Mar 04,2015
Mar 04,2015
0
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Over the years I've moved 10 times .... This is the first time I've used RETTIE both for sale and purchase . The level of service , facilitation and follow through was first class . My sale was particularly protracted and stressful, their management of issues ,knowledge of the Edinburgh ...
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Jul 04,2023
Jul 04,2023
0
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Drove 500 miles to view a property booked for a week - unbeknown to me it went under offer and the viewing was cancelled but i was not informed - the lovely Joanne of the Edinburgh office "forgot" to ,inform me! Not very professional and i ...
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Jul 04, 2023
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Dear David, it is really disappointing to read about your experience, this is not the level of service we pride ourselves in. I understand the property did go under offer before your appointment, and the viewing was not cancelled, and I would like to offer my sincerest apologies for your wasted journey. I believe that one of our Directors in Edinburgh spoke to you yesterday about this too. Kindest regards, Shona Crawford, Direct of Marketing ...
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Complaints Procedure
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Last updated at 9:15 AM 23/09/2019 by Marketing
The full property details are also irrelevant as it is not like you can resell the property to me-what would you actually propose to do-provide compensation for me wasting my time putting my property on the market which cost me around £4k?
I verified by paying £3 with the land registry records to access the buyers details. This was then cross referenced with the buyers property sale which was somehow on the market at the exact same time as mine-they also sold for massively under market value to expedite their sale which demonstrates that it wasn't merely coincidental. The only conceivable explanation was they were also told they were the winning bidder, as was I. I have since had this confirmed by a colleague in property.
It is comforting to know that you actually reply to this website as it demonstrates that reviews exposing your practices actually matter. You should be querying less the veracity of a review and more why people feel compelled to flag up your practices. I would suggest you use negative reviews to train your staff better in managing sales and being straight with other agents as a few thousand pounds commission is worth little against a poor reputation and the neddless stress and and hassle it causes buyers. Edinburgh is not New York or London