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2.8/5, 9 Reviews
44% Recommended
80% sales valuation accuracy
100% letting valuation accuracy
75% sales fee satisfaction
99% letting fee satisfaction
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By : 'Stephen'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £450000
Would you recommend ? : No
Postcode : EH9
I don't know what the property code of conduct in Scotland is but rettie accepted our bid for a property on the closing date and it was months later I discovered that they had also accepted a bid from another party. So there were two winning bids instead of one!? Whoever sold their property first was the winner! This makes a mockery of having a closing date with a winning bidder in the first place and if everyone did it the property market in Scotland would be a mess.
By : Becky Lindsay
Feb 9, 2020Dear Stephen, thanks for your comments. As our Head of Compliance I can confirm that we are a member firm of the RICS and we operate under their code of conduct, ensuring we comply with their code and good practices. I would be pleased to speak with you and discuss the specifics of the situation you have raised, unfortunately we have not been able to identify the property you refer to from the limited details given in the review. I can be contacted at [email protected] or via our reception on 0131 220 4160, Kind Regards Becky Lindsay, Chief Operating Officer
By : Stephen H
Feb 10, 2020You can do what you like because you are not a full property agency with a solicitor service otherwise you\'d be in breach of countless law codes in Scotland. RICs isnt relevant, so it\'s bizarre you hide behind it-you seem to bring it up in your other reviews also for some strange reason. The full property details are also irrelevant as it is not like you can resell the property to me-what would you actually propose to do-provide compensation for me wasting my time putting my property on the market which cost me around £4k? I verified by paying £3 with the land registry records to access the buyers details. This was then cross referenced with the buyers property sale which was somehow on the market at the exact same time as mine-they also sold for massively under market value to expedite their sale which demonstrates that it wasn\'t merely coincidental. The only conceivable explanation was they were also told they were the winning bidder, as was I. I have since had this confirmed by a colleague in property. It is comforting to know that you actually reply to this website as it demonstrates that reviews exposing your practices actually matter. You should be querying less the veracity of a review and more why people feel compelled to flag up your practices. I would suggest you use negative reviews to train your staff better in managing sales and being straight with other agents as a few thousand pounds commission is worth little against a poor reputation and the neddless stress and and hassle it causes buyers. Edinburgh is not New York or London
No procedure set.
Last updated at 9/23/2019, 2:45:47 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 75% | £450,000 | £750,000 |
| Lettings | 100% | 99% | £600 | £600 |
Rettie & Co
11 Wemyss Place, Edinburgh, City of Edinburgh
EH3 6DH
0131 220 4160
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Joanne
By : 'David'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : EH55
Drove 500 miles to view a property booked for a week - unbeknown to me it went under offer and the viewing was cancelled but i was not informed - the lovely Joanne of the Edinburgh office "forgot" to ,inform me! Not very professional and i am out of pocket hundreds of pounds! Never,... Read Full Review
By : Shona Crawford
Jul 4, 2023Dear David, it is really disappointing to read about your experience, this is not the level of service we pride ourselves in. I understand the property did go under offer before your appointment, and ...
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By : 'Paul'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EH8
Confirmed viewing on the same day and never showed up. We called at the flat and they said "Oh yeah oops we're not gonna do the viewing in the... Read Full Review
By : Shona Crawford
Oct 18, 2021We are sorry that you did not get notification of the viewing being cancelled. We endeavour to contact all arranged appointments if the property is let ahead of the next scheduled viewing ...
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By : 'Stephen'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £450000
Would you recommend ? : No
Postcode : EH9
I don't know what the property code of conduct in Scotland is but rettie accepted our bid for a property on the closing date and it was months later I discovered that they had also accepted a bid from another party. So there were two winning bids instead of one!? Whoever sold their property... Read Full Review
By : Becky Lindsay
Feb 9, 2020Dear Stephen, thanks for your comments. As our Head of Compliance I can confirm that we are a member firm of the RICS and we operate under their code of conduct, ensuring we comply with their code ...
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By : 'Craig'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : EH4
Bought a house recently via Retties. However, was then gazumped by a cash bidder later in needless circumstances. Morally repugnant behaviour and the only Edinburgh firm that seem to indulge in this behaviour as we recently contacted another company in Edinburgh, ***, about buying a house and even... Read Full Review
By : Becky Lindsay
Nov 13, 2019Thank you for your feedback, I am sorry to hear you feel you did not have a satisfactory experience. As a regulated member of the RICS, we abide by their clear code of professional standards and ...
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By : 'RP'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : EH4
Unscrupulous sharks. Bought a property with Rettie as the selling agent for the sellers. Constantly harangued my solicitor regarding sale of our property even though it has only been on the market a week or so. Never put the bought property under offer as we organized our mortgage and sale which... Read Full Review
By : Becky Lindsay
Sep 20, 2019Thank you for your feedback, we are sorry to hear that do not feel your potential purchase was handled as you think it should have been. I would like to reassure you that we always act within the ...
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By : 'CDG'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : EH3
Excellent estate agent with excellent local knowledge, staff and fees. Had no problems with any of my lettings through them, and would have continued all future lettings through them had I not been moving out of Scotland. Thoroughly impressed with staff attitude, property presention, speed of... Read Full Review
Excellent fee rates (lettings)
Excellent fee rates (lettings)
By : Gill Harper
Jun 16, 2016Thank you very much indeed for your very kind review - great to hear you had such a good experience letting with ...
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James
Fiona
By : 'Yes'
Services : Sales( As a Vendor )
Sold price : £750000
Would you recommend ? : Yes
Postcode : EH4
Dear Fiona, Just a short note to say thanks to you and the rest of the team at Rettie's for the way you handled our recent sale. The whole process for us was extremely easy with Rettie's managing everything including the viewings seamlessly. We were particularly pleased with the standard of the... Read Full Review
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Gavin
Caroline
By : 'Steven'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH4
I recently used Rettie and Co to sell my flat in Stockbridge. It was a very easy experience and the staff were very knowledgable and helpful. My main dealings were with Gavin Smith and Caroline Mackinnon and they were great to deal with. They kept me informed of all relevant information throughout... Read Full Review
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Emma
Max
By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £726000
Would you recommend ? : Yes
Postcode : EH5
Over the years I've moved 10 times .... This is the first time I've used RETTIE both for sale and purchase . The level of service , facilitation and follow through was first class . My sale was particularly protracted and stressful, their management of issues ,knowledge of the Edinburgh market and ... Read Full Review