96% sales valuation accuracy
88% sales fee satisfaction
Rettie & Co is a network of independent estate agents in Scotland and the North of England. Our 8 main offices provide services such as residential sales, lettings, farms and land development, newly built homes, expert consultancy and home valuations.
<... show more Rettie & Co is a network of independent estate agents in Scotland and the North of England. Our 8 main offices provide services such as residential sales, lettings, farms and land development, newly built homes, expert consultancy and home valuations.
Why Rettie & Co?
Our main purpose is to help our clients from anywhere in the world sell and buy property in Scotland and the North of England. We also specialise in lettings and property management. We offer a wide variety of properties in mentioned regions. From city-centre apartments and luxury homes in Newcastle, Edinburgh and Glasgow to bigger family houses and rural estates in the Lothian, Northumberland and Scottish Borders.
We have an extensive database of property seekers and we are knowledgeable enough to be able to match the right properties with the right home seekers. Keeping our database up to date is a vital part of our business and we are proud to have both local and international clients. If you are looking for an estate agent in Scotland with expert local knowledge and international reach, do not hesitate to contact Rettie & Co.
<... show more Rettie & Co is a network of independent estate agents in Scotland and the North of England. Our 8 main offices provide services such as residential sales, lettings, farms and land development, newly built homes, expert consultancy and home valuations.
Why Rettie & Co?
Our main purpose is to help our clients from anywhere in the world sell and buy property in Scotland and the North of England. We also specialise in lettings and property management. We offer a wide variety of properties in mentioned regions. From city-centre apartments and luxury homes in Newcastle, Edinburgh and Glasgow to bigger family houses and rural estates in the Lothian, Northumberland and Scottish Borders.
We have an extensive database of property seekers and we are knowledgeable enough to be able to match the right properties with the right home seekers. Keeping our database up to date is a vital part of our business and we are proud to have both local and international clients. If you are looking for an estate agent in Scotland with expert local knowledge and international reach, do not hesitate to contact Rettie & Co.
Latest Reviews
View all Reviews 62
29th Jan 2024
reviewed by 'Hughes'
15th Jan 2024
reviewed by 'Ellie'
4th Jul 2023
reviewed by 'David'
27th Jul 2022
reviewed by 'Douglas'
14th Oct 2021
reviewed by 'Paul'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 88% | £167,000 | £750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 4 | 7 | 8 | 18 | 1 | 1 | 1 | 2 | 14 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jan 29,2024
Jan 29,2024
0
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We letted two consecutive flats with Rettie over the past 6 years, both with Emma as our letting agent. We have nothing but stellar things to say about both Rettie and Emma! Both flats were fabulous, in great shape and looked after carefully by Rettie. Rettie ...
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Jan 29, 2024
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Hi, thank you so much for leaving such a lovely 5-star review. It is great feedback and we'll make sure Emma is aware of it. Best wishes Rettie Lettings ...
Jan 15,2024
Jan 15,2024
0
people found
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Were generally okay throught our renting period, however don't use this service if you aren't willing to fight tooth and nail for a fair share of your deposit back. As a flat we never expected to get 100% of the deposit back; however, they were adamant ...
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Jan 19, 2024
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Thank you for your feedback and we are sorry to hear that you are not satisfied with matters since checking out. We understand the matter is still being finalised. Should you wish to raise your concerns further please contact Karen Turner, Director of Lettings who is happy to discuss with you. ...
Jul 04,2023
Jul 04,2023
0
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Drove 500 miles to view a property booked for a week - unbeknown to me it went under offer and the viewing was cancelled but i was not informed - the lovely Joanne of the Edinburgh office "forgot" to ,inform me! Not very professional and i ...
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Jul 04, 2023
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Dear David, it is really disappointing to read about your experience, this is not the level of service we pride ourselves in. I understand the property did go under offer before your appointment, and the viewing was not cancelled, and I would like to offer my sincerest apologies for your wasted journey. I believe that one of our Directors in Edinburgh spoke to you yesterday about this too. Kindest regards, Shona Crawford, Direct of Marketing ...
Sep 06,2022
Sep 06,2022
0
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Rettie manage rental properties for me. The service they provide is terrible. My emails go unanswered, sometimes for weeks. If I don't chase them then nothing gets done.
I'm paying for a full management service but it feels like I have to micro-mange them. There ...
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Sep 07, 2022
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Hi Iain, thankyou for your feedback. As you know we are in regular discussion about the management of your properties. Our Lettings Director, Karen Turner will be calling you to discuss your review and to understand you current concerns in more detail and to work with you to resolve them. ...
Jul 27,2022
Jul 27,2022
0
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We're moving to Edinburgh from London and need to find a furnished flat quickly as our house sale completes in mid August. It's a tight timescale and having little experience of the rental market we've relied on lettings agents in Edinburgh to help us.
Far ...
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Oct 14,2021
Oct 14,2021
2
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Confirmed viewing on the same day and never showed up. We called at the flat and they said "Oh yeah oops we're not gonna do the viewing in the end"....
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Oct 18, 2021
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We are sorry that you did not get notification of the viewing being cancelled. We endeavour to contact all arranged appointments if the property is let ahead of the next scheduled viewing appointment. Should you wish to discuss further please contact Karen Turner on 0131 622 4160. ...
Mar 05,2021
Mar 05,2021
1
people found
this helpful
this helpful
I cannot recommend rettie enough.We moved in to Edinburgh from abroad and we had 5 star service throughout our entire experience. Stayed for 3 years in one property, whenever we had problems rettie promptly resolved them for us. We had 3 pets and committed to pay professional ...
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Dec 10,2020
Dec 10,2020
1
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5 months after our house going on market the most we have been offered is home value Whenever try to get in touch with them one out of two times goes to answer phone not very professional It was Rettie who advised us who to go ...
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Dec 11, 2020
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Thank you for taking the time to feedback to us. The team understand your disappointment with the offers received and we are sorry to hear that you had expectations regarding additional communication to the regular updates that were provided. It was helpful to connect with Mr Lupton to discuss and conclude this matter, by phone earlier today, and we wish you all the best with any future move. ...
Feb 06,2020
Feb 06,2020
2
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I don't know what the property code of conduct in Scotland is but rettie accepted our bid for a property on the closing date and it was months later I discovered that they had also accepted a bid from another party. So there were two ...
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Feb 10, 2020
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You can do what you like because you are not a full property agency with a solicitor service otherwise you'd be in breach of countless law codes in Scotland. RICs isnt relevant, so it's bizarre you hide behind it-you seem to bring it up in your other reviews also for some strange reason.
The full property details are also irrelevant as it is not like you can resell the property to me-what would you actually propose to do-provide compensation for me wasting my time putting my property on the ma ...
Nov 12,2019
Nov 12,2019
3
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Bought a house recently via Retties. However, was then gazumped by a cash bidder later in needless circumstances. Morally repugnant behaviour and the only Edinburgh firm that seem to indulge in this behaviour as we recently contacted another company in Edinburgh, ***, about buying a house ...
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Dec 03, 2019
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What are you talking about? RICS is related to the surveying of properties which is irrelevant. Is that the code of ethics you actually use to justify your behaviour? Because they are not a set of etchics-they are related to issues like quantify surveyors failing to notice Japanese knotweed near a property, for example,
You are the only property company in Edinburgh that condones gazumping and indulge in activities that other companies are legally or morally obliged to avoid. Edinburgh is a sma ...
Oct 29,2019
Oct 29,2019
2
people found
this helpful
this helpful
Nearly 4 weeks after moving out of our property and we still haven't received the refund of our deposit. They are very quick to contact you while you are a tenant and they want something done, not so much when you have moved out....
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Nov 01, 2019
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Dear Stuart, I would be very happy to discuss any concerns you have regarding our service in either sales and lettings team. Rettie & Co is regulated by both the RICS and The Letting Agents Code of Practice and we adhere to their professional standards and codes of practice. As the Chief Operating Officer I would welcome the opportunity to hear more about any specific experience you have had so we can learn from your feedback. I can be contacted at [email protected] or 07881 905775 ...
Sep 18,2019
Sep 18,2019
4
people found
this helpful
this helpful
Unscrupulous sharks. Bought a property with Rettie as the selling agent for the sellers. Constantly harangued my solicitor regarding sale of our property even though it has only been on the market a week or so. Never put the bought property under offer as we ...
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Sep 20, 2019
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Thank you for your feedback, I am sorry to hear you feel your potential purchase was not handled in a way you would have expected. I would seek to reassure that as a regulated member of the RICS abide by their clear code of professional standards and ensure at all times we are acting within the legal framework that applies to the conveyancing of property, working closely with both sellers and buyers solicitors to ensure a compliant process. I would be delighted to speak to you regarding your co ...
Jun 14,2019
Jun 14,2019
5
people found
this helpful
this helpful
Do not rent using Rettie, they will try to lay claim to your deposit at end of tenancy. Luckily we have the necessary proof to illustrate that the claims were unfounded to the lettings protection service. Unethical
and unprofessional, * who has shown us nothing but ...
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Dec 12,2018
Dec 12,2018
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From the moment I first went to Rettie's in Berwick to discuss the sale of my late Father's house until after the sale I was consistently impressed with the professional, efficient and sensitive way Paddy handled everything. He gave me honest advice on all matters ...
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Comment on agent fees
Good
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Dec 11,2018
Dec 11,2018
6
people found
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We entrusted our property to Rettie for 6 years. Upon taking the property back we found substantial damage to the house caused by the tenant's cats. Rettie's response? Complete and utter disinterest.
In my view they breached their duty of care. I would not recommend this ...
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Comment on agent fees
For the service we received? Way too much.
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Feb 28, 2019
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Dear Brenda, we are sorry to read your comment. I can confirm that all feedback is fully investigated with the view to resolving any issues. If there is anything you would like to discuss regarding your experience please get in touch with myself or my team on 0131 622 4160. Best regards, Karen Turner, Lettings Director. ...
Nov 05,2018
Nov 05,2018
1
people found
this helpful
this helpful
Anne, Jamie, and their team did a wonderful job of selling my flat in the West End of Glasgow. They were very professional, and went out of their way to help me throughout the whole process. I give them the highest recommendation....
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Comment on agent fees
Fees very reasonable.
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Jun 28,2018
Jun 28,2018
3
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We rented an unfurnished flat for a year as a family home inbetween selling and buying properties. Overall we were unhappy with the experience and would advise anyone in our position against using Retties. In fact we moved out the moment our lease expired and ...
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Comment on agent fees
Don't know - fees were part of the rent. But the rent was very high.
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Jun 29, 2018
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We are very sorry to hear that you have not been satisfied with the service you have received. As the company's Chief Operating Officer, I would be grateful if you could contact me on 0131 622 4160 to discuss your concerns in more detail. Thankyou ...
Jun 01,2018
Jun 01,2018
0
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Nice people to deal with, efficient, pleasant and helpful.Best Edinburgh flat hunting experience by far.
There are some agencies who seem to take potential customers for granted.This is not one of them.
5 stars....
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Oct 23,2017
Oct 23,2017
14
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Recently saw a flat advertised by this estate agent for a fixed price. After saying I'd take it, they stalled for time claiming that the seller had to "talk it over with his wife". This was actually to allow another viewing to go ahead, resulting ...
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Sep 07, 2020
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Normal business practice then, eh? Doing the best they can for the seller....... ...
Jan 16,2017
Jan 16,2017
1
people found
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this helpful
Provided a great service, always showed up on time.Very pleasant and knowledgeable about local market.
Will definitely use again....
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Jun 28,2016
Jun 28,2016
0
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Really pleased with service: from initial visit to sale of property we received effective and reliable service which got us maximum viewers and a great result with a sale at closing date. Everything ran very smoothly and quickly which we needed at the time, with ...
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Comment on agent fees
Competitive and very reasonable.
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Jun 24,2016
Jun 24,2016
5
people found
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this helpful
Fantastic service from rettie all the staff were super and very supportive! Always kept in touch regularly just what i wanted! I would highly recommend them!...
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Jun 22,2016
Jun 22,2016
1
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I had a very enjoyable experience with Rettie, the staff at Ayr road are knowledgable and very helpful. I had constant feedback,with an understanding outlook. I would recommend Rettie to all my friends and definitely use the company again....
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Jun 22, 2016
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On behalf of the Newton Mearns team, thank you so much for taking the time to write this very kind review, it is great to hear you had such a good experience and you know where we are if you need us again! ...
Jun 22,2016
Jun 22,2016
0
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Absolutely delighted with the service provided by Rettie! Staff were extremely knowledgeable, personable, supportive and prompt in responding to my many enquiries. Best of all, they achieved an excellent sale price. I can't recommend them highly enough!...
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Jun 22, 2016
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Thank you so much for taking the time to write your kind review. I will ensure the West End team receive your feedback - they will be very grateful! ...
Jun 22,2016
Jun 22,2016
0
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Very professional throughout. Very timely arrangement of initial meeting and valuation / hone report. Felt very confident in the team's ability to market and show our property....
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Comment on agent fees
Good
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Jun 22,2016
Jun 22,2016
0
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Cannot fault the service or attention to detail with Anne. Always kept in the loop and gave good honest feedback which I think is important. I feel Anne worked hard for me and I was always confident she was looking after my best interest and ...
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Comment on agent fees
You get what you pay for however, the fees were competitive with other agents.
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Jun 21,2016
Jun 21,2016
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Fantastically friendly, helpful and professional, always been prompt to assist me in any way she can and has made sure that any issues are taken care of quickly....
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Jun 22, 2016
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Thank you so much for taking the time to give us your very kind feedback, it is greatly appreciated! ...
Jun 17,2016
Jun 17,2016
1
people found
this helpful
this helpful
Top Class standard of service with continuing support, help and advice. The whole team at Melrose are always welcoming and knowledgeable no matter when you phone - nothing is too much trouble.
Very importantly, always finding different opportunities for marketing properties to give the best ...
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Comment on agent fees
Good Value with the high standard of support, attention and continuing marketing opportunities they provide.
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Jun 17, 2016
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Thank you very much indeed for taking the time to write this very kind review, it is greatly appreciated by the Melrose team! ...
Jun 17,2016
Jun 17,2016
0
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Two agents came to value my property. I'd already spoken to four other agents, so I had a general idea of the value.
Rettie's agents really understood the local market in my area, and pitched the price just right, and managed the expectations of prospective ...
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Comment on agent fees
The fees were very reasonable.
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Jun 17, 2016
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Thank you so much indeed for taking the time to write this very kind review - it is greatly appreciated! ...
Jun 16,2016
Jun 16,2016
4
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this helpful
Siobhan, Jane, Lynn and the team were absolutely outstanding in every aspect of their communication, from giving me feedback to following up viewers and negotiating the price. They are perfect exemplars of how estate agents should be. Thank you!...
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Comment on agent fees
Good
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Jun 16, 2016
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Thank you so much Nick for your kind review. We have passed your feedback on to the Bearsden team where I know it will be greatly appreciated! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
