Atkinson McLeod
Canary Wharf, London, E14
4.7/5, 635 reviews
94% recommended
80% sales valuation accuracy
89% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction

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“Faced eviction as AM rented us a flat that was to be reposessed...”

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Jan 30,2020
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By: 'Vlada'
Jan 30,2020
1 people found
this helpful
A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. Got absolutely no help from the agency in this terrible situation. Struggled to reach anyone as it was happening - everybody were either out of office or off sick. It has now been over a week, and we still haven't had any proper communication regarding this, no updates, no clarification of the situation and, of course, no apology. This goes beyond unprofessional and into completely missing any empathy or human decency. Need I explain how terrifying it is to have four men show up at your door, start changing the locks and tell you to get out?
While not updating us on the matter, AM is also refusing to break the contract with us or return our deposit.

This comes after us moving into a flat that was uncleaned and in an extremely bad state of disrepair - broken furniture, exposed wiring in bathrooms, broken toilet, broken window locks, no water in the bathroom, broken plugs, cigarette burns all over the couch to name but a few things... Even after a month, a lot of the things still remain broken, the bathroom is still non-functional. Communicating with the agency has been very difficult - they often simply ignore emails. There seems to be no organisation, as we keep being sent from one person to another. Our concerns have been written off numerous times, not to mention the time when someone from AM called and shouted at us for sending them a list of all the broken things. Asked for contact details of the manager, our agent refused to provide them, told us that the manager is busy and we still haven't managed to reach them.
I truly have no words for describing how bad an experience this has been.
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Latest Reviews

View all Reviews 635
28th May 2023
reviewed by 'Elena'
“Very Good Experience through the letting process. Jacob has been super nice and helpful during the whole process! Thank you!...”
8th Dec 2022
reviewed by 'King Yan Sin'
“Francesco very helpful and response really fast.Property Management team also help us a lot.I will suggest my friend ......”
5th Dec 2022
reviewed by 'Denny'
“Thanks Atkinson Mcleod for finding me the right property with an affordable rent.I am very much satistfied with the ......”
1st Dec 2022
reviewed by 'Hardeep'
“Arshia Support has been amazing. She is very professional and responsiveness. I’mNot need to worry about any issues as ......”
1st Dec 2022
reviewed by 'C Hunter'
“Myself and my partner have recently become tenants a property listed by Atkinson McLeod. We have been supported throughout the ......”
4th Oct 2022
reviewed by 'Neelotpaul Roy'
“The process was smooth and quick. Francesco was always helping and reachable. We were able to finalize the place within 15 ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Atkinson McLeod
45 Westferry Road
Canary Wharf,London
Greater London
E14 8JH
020 7001 9680

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 89% £305,000 £425,000
Lettings 87% 88% £310 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
173 7 336 24 40 0 33 1 14 7
Areas covered
  • E14
  • Canary Wharf, Stratford
  • SE16
  • Limehouse, Rotherhithe
  • E3
  • Surrey Quays, Bow, Becton
  • E16
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
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Hackney, E8
Kennington, SE11

“Very Good Experience through the letting proc......”

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May 28,2023
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Jacob
By: 'Elena'
May 28,2023
0 people found
this helpful
Very Good Experience through the letting process. Jacob has been super nice and helpful during the whole process! Thank you!...
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“Francesco very helpful and response really fa......”

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Dec 08,2022
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Francesco
By: 'King Yan Sin'
Dec 08,2022
0 people found
this helpful
Francesco very helpful and response really fast. Property Management team also help us a lot. I will suggest my friend to contact Atkinson Mcleod for rental later....
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“Thanks Atkinson Mcleod for finding me the rig......”

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Dec 05,2022
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Francesco
By: 'Denny'
Dec 05,2022
0 people found
this helpful
Thanks Atkinson Mcleod for finding me the right property with an affordable rent. I am very much satistfied with the house , every thing in brand new condition, totally outstanding. Special mention to Franseco for the support provided to get everything done at the right time....
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“Arshia.....”

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Dec 01,2022
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Arshia
By: 'Hardeep'
Dec 01,2022
0 people found
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Arshia Support has been amazing. She is very professional and responsiveness. I’m Not need to worry about any issues as she’s handheld everything through to completion. Arshia Is a great addition to the team....
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“Myself and my partner have recently become te......”

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Dec 01,2022
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Francesco
By: 'C Hunter'
Dec 01,2022
0 people found
this helpful
Myself and my partner have recently become tenants a property listed by Atkinson McLeod. We have been supported throughout the process by letting agent, Francesco Allegri. Francesco has been great to work with throughout the process. Very friendly, professional nature. He has provided clarity, support ...
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“The process was smooth and quick. Francesco w......”

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Oct 04,2022
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Francesco
By: 'Neelotpaul Roy'
Oct 04,2022
0 people found
this helpful
The process was smooth and quick. Francesco was always helping and reachable. We were able to finalize the place within 15 min of viewing. As we are new to the city Francesco was patient to solve our queries and make sure the transition date is as ...
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“Our experience with AM was really good. Our a......”

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Sep 25,2022
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Francesco
By: 'Meetu'
Sep 25,2022
0 people found
this helpful
Our experience with AM was really good. Our agent Francesco has been a great help. We are glad that he was our agent in the search for our apartment for the first time in London....
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“We received great support on an urgent issue.......”

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Sep 23,2022
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By: 'Marina'
Sep 23,2022
0 people found
this helpful
We received great support on an urgent issue. He could get our tenancy agreement fixed swiftly to avoir further challenges....
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“Francesco has been very helpful during the re......”

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Sep 23,2022
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Francesco
By: 'Sudheer'
Sep 23,2022
0 people found
this helpful
Francesco has been very helpful during the renting process. He was easy to approach and addressed my queries swiftly.it was a pleasant experience working with Francesco...
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“Francesco was a very friendly and responsive ......”

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Sep 05,2022
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Francesco
By: 'Mikee'
Sep 05,2022
0 people found
this helpful
Francesco was a very friendly and responsive agent - delightful experience and would highly recommend him to other renters. Thanks so much Francesco for assisting our move!...
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“Wonderful first time experience with an estate agent!...”

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Sep 05,2022
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Francesco
By: 'Yi'
Sep 05,2022
0 people found
this helpful
Francesco from Atkinson Mcleod was an amazing agent for us, great at communicating expectations and needs, as well as helping us with whatever we needed (quickly as well). Thanks Francesco, and whoever is looking for a flat should feel like they're in good hands if ...
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“Avoid, avoid, avoid! They were all nice and p......”

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Mar 04,2022
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By: 'Giulia'
Mar 04,2022
0 people found
this helpful
Avoid, avoid, avoid! They were all nice and polite when it was us to pay them, then they disappeared! Worst letting agency experience I had! I had to raise a case with the Tenancy Deposit Scheme as it's a month and half that I left ...
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“No heating and hot water...”

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Feb 23,2021
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By: 'Juan'
Feb 23,2021
2 people found
this helpful
Like most agencies, they have a very slick sales team that are very helpful. Big thanks to Poppy and Josh. However, when things go wrong there property management department is simply incompetent. Simply arranging a time to fix something is completely beyond them. I was ...
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By: Stephanie
Aug 12, 2021
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I previously wrote a positive review but I take back everything that I said. Do not deal with Alexander Wasey. He has been misleading, is unprofessional and lacks in communication. Failed to highlight crucial information from the beginning and now we are faced with bills that he confirmed were included in the rent price and is trying to brush off responsibility. After countless emails over a period of months, I’m still waiting for a response on what is included and what isn’t, and I have liv ...

“They seem to have a very high staff turnover ......”

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May 19,2020
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By: 'Ajay'
May 19,2020
1 people found
this helpful
They seem to have a very high staff turnover which is never a good sign. Agents leaving all the time and their property management is rude and incompetent. They schedule contractors to come round and they never show up. When they do show up, they ...
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“Have used the services of Atkinson McLeod in ......”

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Feb 19,2020
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By: 'Shilpa'
Feb 19,2020
1 people found
this helpful
Have used the services of Atkinson McLeod in Canary Wharf. Very disappointed as recently they wanted to continue charging me letting commission on periodic tenancies. When I said they had done nothing and I shouldn't be charged they threatened me with court. Beware!!!!...
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“Faced eviction as AM rented us a flat that was to be reposessed...”

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Jan 30,2020
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By: 'Vlada'
Jan 30,2020
1 people found
this helpful
A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. ...
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“The worst agent I ever used. Loan sharks and ......”

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Nov 12,2019
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By: 'Rumana'
Nov 12,2019
0 people found
this helpful
The worst agent I ever used. Loan sharks and bullies. They have harassed us constantly and charged us hefty renewal fees with zero service provided and taken us to court. The term on the terms and conditions was an oversight. We have been using them ...
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“Landlords - beware. Terrible customer services, unethical practices and unfair contract terms...”

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Jun 03,2019
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By: 'Frustrated'
Jun 03,2019
2 people found
this helpful
Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented the property information to the tenant so the tenant left within a week. A second tenant was found weeks after and I signed a contract ...
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Comment on agent fees
BAD. There is no transparency on tenancy renewal fees charged by Atkinson McLeod to landlords – the director of branch was unable to provide a detailed summary of what the charge covers, reverting to the fact that their terms allow them to charge fees even though I am not receiving a service(!). As per the date of this review, 3rd June 19, Atkinson McLeod has not made public in their website the fact that their trading terms charges tenancy renewal fees to landlords when they are not providing tenancy renewal services. Such a practice, Atkinson McLeod should make aware in advance to both landlords and tenants, condition highlighted in bold in all contracts, as the letting agent trading terms have practical consequences for both landlord and tenant such as loss of earnings for the landlord and loss of a home for the tenant as the landlord will have no choice but to give the tenant notice rather than tolerate bad service and poor /unethical business practices by this letting agent.
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By: Frustrated User
Jul 26, 2019
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Have also complained with TPO and ARLA. For landlords reading these reviews and that have been affected by the unethical and unprofessional behaviour of Atkinson McLeod, report it. ...

“Worst agent I've ever had to deal with...”

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May 25,2019
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By: 'Brixton'
May 25,2019
1 people found
this helpful
I had a terrible experience with a staff member* in the Canary Wharf office. She was so rude, hung up on the phone to us, shouted down the phone, told us to google things ourselves when we wanted to just swap a name on a ...
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Comment on agent fees
No issue with their fees
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“AVOID IF YOU ARE A TENANT...”

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Feb 21,2019
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By: 'JB'
Feb 21,2019
0 people found
this helpful
We were shown our property by Lisa - who was great. However all the things we noted we wanted fixing/removing were not taken into consideration. Over our 18 month tenancy it took months to get responses on minor things. WE went weeks without our main ...
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Comment on agent fees
astronomically high
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“Underhand Dealings...”

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Apr 25,2018
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By: 'IgotCheated'
Apr 25,2018
3 people found
this helpful
WOULDN'T GO NEAR THIS AGENCY WITH A BARGE POLE!!! I went through the canary wharf office to purchase a property in E14 area last year.The agency dropped down on the price in rightmove and had an offer agreed with me and our solicitors were ...
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“This was my first time selling a property and Edward ......”

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Feb 27,2018
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By: 'Laurence'
Feb 27,2018
1 people found
this helpful
This was my first time selling a property and Edward was fantastic from start to finish. A pleasure to deal with and kept me in the loop at all times, always available to discuss any concerns or questions. Cant reccomend strongly enough....
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Comment on agent fees
Average and worth it for super quick sale.
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“Avoid... I wanted to rent a room with my girlfriend, ......”

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Feb 21,2018
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By: 'Fulop'
Feb 21,2018
2 people found
this helpful
Avoid... I wanted to rent a room with my girlfriend, we passed referencing and when we were at the final stage (already paid for the admin fee and deposit) Peter, the agent told me that there was a communication issue between him and the landlord. ...
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“Sebastian has a very good customer service. His follow up ......”

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Jan 26,2018
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Sebastian
By: 'M&B'
Jan 26,2018
0 people found
this helpful
Sebastian has a very good customer service. His follow up was very good. He kept providing information of new properties coming out in the market through emails and by phone. If we would need to find another flat in the future we would look for ...
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“Charlotte Brain, was exemptionally helpful during my search for a ......”

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Dec 05,2017
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Charlotte
By: 'Stella'
Dec 05,2017
0 people found
this helpful
Charlotte Brain, was exemptionally helpful during my search for a new apartment. She paid attention to my needs and great attention to details. Charlotte went above and beyond to ensure that the property had everything I was looking for my new home. I will definitely ...
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Comment on agent fees
Good
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“Please avoid. They have been managing my property for 3 years ......”

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Nov 26,2017
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By: 'MF'
Nov 26,2017
9 people found
this helpful
Please avoid. They have been managing my property for 3 years and they are incompetent and neglegant. All they are good at is taking money from you and delivering the worst possible service imaginable. Their staff turnover is ridiculous but wouldnt expect anyone decent to stay ...
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“Hi, we were really pleased by the customer service of ......”

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Nov 14,2017
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Charlotte
By: 'A&A'
Nov 14,2017
0 people found
this helpful
Hi, we were really pleased by the customer service of our agent Charlotte Brain. She was really helpful, patient and most of all, she really cared about our needs. We now moved in, but we know that we can still count on her if needed! ...
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“I had great experience searching property with this agent. Especially ......”

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Nov 03,2017
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Thu
By: 'Thu'
Nov 03,2017
0 people found
this helpful
I had great experience searching property with this agent. Especially Mark Johnson who looked after my enquiries is very helpful. I have business background so I would say he is a very good salesman. He has a mouth that won't quit but also is very ...
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“Sebastian was a good agent from the beginning. He was ......”

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Oct 11,2017
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Sebastian
By: 'Ivo'
Oct 11,2017
0 people found
this helpful
Sebastian was a good agent from the beginning. He was patient with our requests and responded always well and in a timely fashion to our contacts and questions. I was satisfied with the process, how the whole process was explained well from the beginning, and ...
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Comment on agent fees
The fees were reasonable.
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“I received great service by Ebru throughout my Tenancy she ......”

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Aug 01,2017
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By: 'Michael'
Aug 01,2017
0 people found
this helpful
I received great service by Ebru throughout my Tenancy she was a really reliable contact and showed real pride in her customer service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:11 PM 14/05/2015 by allAgents

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