0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 21,2012
Nov 21,2012
0
people found
this helpful
this helpful
I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon her to assist with the regular tasks (such as property maintenance, finding and appointing contractors to complete agreed work, finding and vetting new tenants, regulatory compliance such as 'Gas Safety Certification', regular property reviews, etc.) as well as other tasks such as liaising with my accountants and the rather unpleasant tasks associated with the eviction process, up to and including bailiffs and assisting with communication with solicitors.
As a landlord I have to say that my initial experience with Acorn was not great, reaching a low point when standard checks required on a new tenant were not adequately performed resulting in extended non-payment of rent and a lengthy and unpleasant process to evict the tenant. However, since Kathleen Milne has taken over management of the property the service level has improved substantially and indeed had Kathleen been working on the account from the outset I am confident that I would now be awarding the highest overall rating.
Throughout her time managing our account Kathleen has been most helpful and positive in her approach and has been able to give helpful advice as and when needed. I can see from other reviews that Acorn on the whole have experienced some diffcult times with 'Customer Service' and 'Customer Experience' but have noticed an effort on their part recently to address this. Kathleen exemplifies this effort to the extent that I can say that I doubt that I would still be with Acorn if she had not taken over our account when she did.
As a landlord I have to say that my initial experience with Acorn was not great, reaching a low point when standard checks required on a new tenant were not adequately performed resulting in extended non-payment of rent and a lengthy and unpleasant process to evict the tenant. However, since Kathleen Milne has taken over management of the property the service level has improved substantially and indeed had Kathleen been working on the account from the outset I am confident that I would now be awarding the highest overall rating.
Throughout her time managing our account Kathleen has been most helpful and positive in her approach and has been able to give helpful advice as and when needed. I can see from other reviews that Acorn on the whole have experienced some diffcult times with 'Customer Service' and 'Customer Experience' but have noticed an effort on their part recently to address this. Kathleen exemplifies this effort to the extent that I can say that I doubt that I would still be with Acorn if she had not taken over our account when she did.
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Latest Reviews
28th Jan 2020
reviewed by 'Akilah'
24th Jan 2015
reviewed by 'Theresa'
15th Feb 2013
reviewed by 'Roger'
21st Nov 2012
reviewed by 'Alan'
15th Nov 2012
reviewed by 'Chislehurst'
13th Nov 2012
reviewed by 'Brian'
Opening Hours
Address
Acorn Group Estate Agents
223-225 High Street
London
Greater London
SE13
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £775 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 3 | 2 | 4 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 28,2020
Jan 28,2020
1
people found
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this helpful
They gave me a bad reference just to keep me in my property.
Used to FAKE reason of late rent payments (one that can be justified by them, the other two cannot even be counted - this can be proofed).
Sought legal advice and as ...
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Jan 24,2015
Jan 24,2015
7
people found
this helpful
this helpful
I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left simply told she was on sick leave - months later I guessed by the service I was receiving she had in fact left acorn. The ...
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Jan 26, 2015
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(1)
Dear Theresa,
Further to the above, please would you contact me to discuss the comments and review you have given. I would like the opportunity to investigate your complaint and look into the issues you have raised.
Kind regards
Nicola McGrath
Customer Service Manager
[email protected] ...
Feb 15,2013
Feb 15,2013
0
people found
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this helpful
My agent was Kathleen Milne at Acorn who was always professional, courteous and responsive to enquiries and above all dealt promptly with any queries that I had, which is a rare commodity these days. My checkout from the property was seamless and my deposit was ...
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Nov 21,2012
Nov 21,2012
0
people found
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I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon her to assist with the regular tasks (such as property maintenance, finding and appointing contractors to complete agreed work, finding and vetting new tenants, regulatory ...
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Nov 15,2012
Nov 15,2012
0
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I have dealt with a young girl by the name of Gemma Denvir, she has always been very polite, thorough and professional. She is a credit to Acorn and extremely helpful....
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Nov 13,2012
Nov 13,2012
0
people found
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We have been using Acorn as a letting Agent for 10 months as a landlord with a single property in the London area. A tenant was found very quickly, and passed all the tests well. So far, touch wood, that tenant has been very satisfactory, and ...
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Nov 13,2012
Nov 13,2012
0
people found
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I found the service i received from Acorn to range from good to bad.
Part of the reason i went with Acorn was because i was promised a 'guarenteed rent' offer if i joined with them by a certain date, however i later discoved this ...
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Nov 12,2012
Nov 12,2012
0
people found
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Acorn have been managing my property for 5 years. Since Kathleen Milne took over my property I have found her to be efficient sending all paper work to me when requested. Always responds to emails. Always up dates me when rent has been recieved. This is ...
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Nov 11,2012
Nov 11,2012
0
people found
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Since signing the property to the management of Acorn a number of years ago, I have been very satisfied with the service provided by Acorn Management Services. The only down point I must add is on a number of occasions having to contact Acorn for ...
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Nov 07,2012
Nov 07,2012
3
people found
this helpful
this helpful
Acorn are the worst estate agents around. They do not respond to maintenance issues, they did not meet the conditions of our offer when we moved in - it took months for us to get the property to a professionally clean standard. We were told ...
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What agent could do to change your mind?
Please see the above feedback.Attached Filesnbsp;
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Nov 02,2012
Nov 02,2012
0
people found
this helpful
this helpful
My dealings with Acorn span accross 10 years, I can honestly say with conviction that they have always been polite, professional and honest with all communications.
They also tend to move agents around on a regular basis, not sure if this is a good thing as ...
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Nov 01,2012
Nov 01,2012
0
people found
this helpful
this helpful
Kimberly dealt with all issues regarding my tenants efficiently. When the old tenant left the apartment before expiration of his tenancy she dealt with all the issues promptly. She advised me efficiently with regard to my rent entitlement from this tenant. She was readily available ...
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Oct 29,2012
Oct 29,2012
2
people found
this helpful
this helpful
I would never recommend Acorn estate agents for letting your property. Absolutelly hopeless, Collected rents were never paid on time, many times 3-4 weeks later after much screaming on the phone the rents were sent to my bank.
After 2 years of tenant having terminated tenancy ...
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What agent could do to change your mind?
Do the services for which they were retained.Attached Filesnbsp;
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Jul 05,2012
Jul 05,2012
3
people found
this helpful
this helpful
Since taking over the management of our companies properties, Kathleen Milne has handled all transactions in a detailed and professional manner. She will always call me back as soon as she can and more importantly understands the way our company works and our specific requirements.
...
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May 02,2012
May 02,2012
10
people found
this helpful
this helpful
IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ACORN!
Even if you love the Property, Its probably just not worth it.
The staff are Lazy, Rude and ignore your requests over and over and over and over.....
I find myself constantly chasing these ...
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What agent could do to change your mind?
they could Actually be an agent and assist with any Problems in the property! they are dreadful! NO HELP WHATSOEVER!! Getting them to do anything takes ages... YOU CAN TELL THEY LIE ALL DAY FOR A LIVING. Contradicting themselves 24/7.Attached Filesnbsp;
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Apr 25,2012
Apr 25,2012
9
people found
this helpful
this helpful
Do not use this absolutely sham of a business.
I moved into my property at the end of 2009 and right from the word go, it was a shambles. First of all, we were told we HAD to move in by October 31st. I had concerns ...
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Apr 24,2012
Apr 24,2012
11
people found
this helpful
this helpful
The staff through to the contractors do not have faith in the product they are meant to be representing. No good can come from this. I have seen the working conditions of the staff in head office and they are horrific. The staff are overworked, ...
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Feb 06,2012
Feb 06,2012
3
people found
this helpful
this helpful
Never, ever entrust your property to these bunch of rogues! They do nothing but ignore requests. My property has been left in complete disrepair because of poor property management and I have had to pay out ££££ to get the property back in a "liveable" condition.
...
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