0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Nov 19,2012
Nov 19,2012
3
people found
this helpful
this helpful
We entered into a contract with Frank Innes, after advising them that we wanted them to do all of the viewings & to be at our property ahead of the viewers.
Frank Innes agreed to this, so we signed the contract, I have a disability that they were made aware of from the beginning & my wife did not want to meet any viewers.
frank Innes have done one viewing correctly out of a total of 6.
I had informed them on two occasions that they were not doing what we had required, & then had a lengthy conversation with the manageress Karem Coleman about being let down, she informed me she would have any other viewings in the agents diaries passed by her first & that agents would arrive 15 minutes prior to viewers.
I thanked her & thought that everything had been ironed out to our satisfaction.
I then received a call from one of the staff to make three appointments with the promise they would be with us 15minutes before viewers.
The conversation I had with Karen Coleman to iron things out had been on a Monday, the first viewing was going to be on the Thursday, yet again they were not here, the viewers turned up on time & the agents rang to say that the member of staff could not get to us, so they were sending Mike from the office, who should have came in the first place, he arrived half a hour late.
the Manageress rang me the next day asking "How I Was"? I told her we were not happy & we had taken advice from CAB that they were in breach of contract & that we wanted the contract to end in it's entirety & a full refund of our advertising costs.
I have received a obscure blanket letter from Karen Coleman & they have removed our property from the internet, & no more correspondence, we are now going to complain to the Ombudsman TPO which they are members of.
Their sales spiel & what they promised us have not been given to us & I would recommend that you steer clear of the Chesterfield Branch.
Frank Innes agreed to this, so we signed the contract, I have a disability that they were made aware of from the beginning & my wife did not want to meet any viewers.
frank Innes have done one viewing correctly out of a total of 6.
I had informed them on two occasions that they were not doing what we had required, & then had a lengthy conversation with the manageress Karem Coleman about being let down, she informed me she would have any other viewings in the agents diaries passed by her first & that agents would arrive 15 minutes prior to viewers.
I thanked her & thought that everything had been ironed out to our satisfaction.
I then received a call from one of the staff to make three appointments with the promise they would be with us 15minutes before viewers.
The conversation I had with Karen Coleman to iron things out had been on a Monday, the first viewing was going to be on the Thursday, yet again they were not here, the viewers turned up on time & the agents rang to say that the member of staff could not get to us, so they were sending Mike from the office, who should have came in the first place, he arrived half a hour late.
the Manageress rang me the next day asking "How I Was"? I told her we were not happy & we had taken advice from CAB that they were in breach of contract & that we wanted the contract to end in it's entirety & a full refund of our advertising costs.
I have received a obscure blanket letter from Karen Coleman & they have removed our property from the internet, & no more correspondence, we are now going to complain to the Ombudsman TPO which they are members of.
Their sales spiel & what they promised us have not been given to us & I would recommend that you steer clear of the Chesterfield Branch.
What agent could do to change your mind?
The agent could have stood by their word, that they agreed to verbally before we signed the contract, as if they could not meet our request, we would have not signed the contract.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Jan 2016
reviewed by 'Archie1990'
20th Oct 2014
reviewed by 'Natalie'
30th Apr 2014
reviewed by 'Paris'
3rd Feb 2013
reviewed by 'Catiej'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £175,000 | £175,000 |
| Lettings | 0% | 99% | £495 | £495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 1 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 15,2021
Dec 15,2021
0
people found
this helpful
this helpful
Avoid! I am not one to ever write reviews but for the sake of future customers- This agency neglects all duty of care for tenants and represents illegal landlords. Even in the light of blatant law breaking from a 'self managing' landlord they represent, (including ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jan 05,2016
Jan 05,2016
1
people found
this helpful
this helpful
I highly recommend that people stay away from this estate agents when renting they don't help when there are problems with the properties until threaded with legal action and are more than happy to leave a pregnant woman in unliveable conditions...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2014
Oct 20,2014
0
people found
this helpful
this helpful
As a first time landlord in the area i wasnt too sure which agent to use for my rental property. I was recomended to use frank innes by a friend and I can truly say i am glad i did. I have had a fantastic ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2014
Apr 30,2014
1
people found
this helpful
this helpful
I have moved into a frank Innes rental over a year ago now. When we took a look around, things was ok but a lot that needed repairing and re freshing where the old Tentants had put holes in the walls and children had drawn ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 03,2013
Feb 03,2013
1
people found
this helpful
this helpful
We put our property on the market in July 2012 with the request of assisted viewings during working hours as my husband is disabled. Since we had the initial valuation, which was one of three, we decided on Frank Innes in Chesterfield as we strongly felt ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2013
Jan 30,2013
1
people found
this helpful
this helpful
We recently purchased a property through Frank Innes Chesterfield and were very pleased with the professionalism of Karen Coleman. How refreshing it was to be kept up to date and find someone so helpful. She arranged a structural survey for us obtaining three quotes so ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2012
Dec 06,2012
5
people found
this helpful
this helpful
Hired this estate agency to sell my property which later on proved a big mistake. Not only they overvalued my property and advised on a wrong marketing price just to get my busyness, but also stopped marketing my property and refused to show it to ...
read full review
read full review
What agent could do to change your mind?
Be honest and proactiveAttached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 30,2012
Nov 30,2012
5
people found
this helpful
this helpful
I don't know where to start really! I thought moving in with your partner was supposed to be exciting, it was nothing but stressful for us! Firstly, we paid an estate agent fee of about £237 pp, I dont know what this was for as we ...
read full review
read full review
What agent could do to change your mind?
The Agent could employ people who are capable of doing the job because it seems everyone we have dealt with are a joke, to say the least! Its not a hard job so we find it quite shocking how so many staff are incapable! The best thing for these agents would be to shut it down! It is absolutely unacceptable that we have not recieved money we are owed after 8 weeks, should the boot be on the other foot I am sure you would also find it unacceptable if we owed a substantial amount of money to the company and still had not paid it 8 weeks later! Im sure your staff would be constantly ringing us! It is an absolute shambles!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 19,2012
Nov 19,2012
3
people found
this helpful
this helpful
We entered into a contract with Frank Innes, after advising them that we wanted them to do all of the viewings & to be at our property ahead of the viewers.
Frank Innes agreed to this, so we signed the contract, I have a disability that ...
read full review
read full review
What agent could do to change your mind?
The agent could have stood by their word, that they agreed to verbally before we signed the contract, as if they could not meet our request, we would have not signed the contract.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
