0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Nov 14,2012
Nov 14,2012
6
people found
this helpful
this helpful
Probably the worst customer service I have ever encountered. Never reachable, very difficult to get them to organise viewings. Very keen on taking your money and very reluctant to do any work. They fabricated 'evidence' they used against us and we ended up pulling out of renting a property from them and leaving our deposits behind.
In May 2012, we visited a property with Palmer Snell and fell in love with it. We were keen on waiting at least a day or two to think about it, especially since one of the housemates could see it the next day as they could not be there for the first viewing. The agent pressured us into paying a very large 'holding fee' which we thought was just a fee to remove the property from the market but found out later that this initial fee also included the credit checks. It is worth mentioning that at that point we had not signed anything nor officially provided any information regarding our employment status as nothing had been ask from us, meaning that the agent had no way of knowing if we were suitable for the property.
There was always going to be 4 of us moving into the property we paid a deposit for and the agent lied to the landlords, telling them there would only be three of us. Leaving us to deal with the consequences when we were always clear about the number of people who were to live in the property.
We paid a very large deposit for a house and supplied them with all the information they requested for the credit checks. All our information came back positive and our checks were cleared. The agent however, deemed that the information we had supplied for those checks were contradicting information we had orally given them when we had first visited the property when we did not provide them with any information as they did not ask us any questions. We were never asked the type of employment contracts we were on but still filled in some preliminary forms that we, customers never go to see nor sign. When everything started to unravel and then agent turned to the landlord telling them we had been lying all along, they showed said forms to the landlords and presented them as proof that we had not been honest. Again, these are forms we never filled in, never saw and never signed.
All the meanwhile we were trying to organise a viewing so that the 4th person of our group could visit the house as they had not been able to see it when we first saw it. After two weeks of trying to get in touch with Palmer Snell and the agent being unreachable the 4th person decided to pull out stating that they did not want to deal with an agent that was so reluctant to let us view a property we had paid so much money for it.
Finally, the remaining three of us ended up pulling out and losing out deposit as we were so worried of having to deal with such crooks. The goodwill gesture considering how bad their service had been would have been to refund us the deposit or at least part of it. We did ask them for this and they flat out refused.
As we had proof for everything that had happened in the form of emails and letter, we went to their parent company, CountryWide, who flat out refused to speak to us. This goes to show that we were probably best off not dealing with such people.
I have never been treated so poorly by any service provider ever.
We have since then found another place with another agent who has been nothing but approachable, reachable and incredibly efficient in solving any issues we may have had.
I have also met another three people who had dealt with Palmer Snell and encountered problems after problems.
In May 2012, we visited a property with Palmer Snell and fell in love with it. We were keen on waiting at least a day or two to think about it, especially since one of the housemates could see it the next day as they could not be there for the first viewing. The agent pressured us into paying a very large 'holding fee' which we thought was just a fee to remove the property from the market but found out later that this initial fee also included the credit checks. It is worth mentioning that at that point we had not signed anything nor officially provided any information regarding our employment status as nothing had been ask from us, meaning that the agent had no way of knowing if we were suitable for the property.
There was always going to be 4 of us moving into the property we paid a deposit for and the agent lied to the landlords, telling them there would only be three of us. Leaving us to deal with the consequences when we were always clear about the number of people who were to live in the property.
We paid a very large deposit for a house and supplied them with all the information they requested for the credit checks. All our information came back positive and our checks were cleared. The agent however, deemed that the information we had supplied for those checks were contradicting information we had orally given them when we had first visited the property when we did not provide them with any information as they did not ask us any questions. We were never asked the type of employment contracts we were on but still filled in some preliminary forms that we, customers never go to see nor sign. When everything started to unravel and then agent turned to the landlord telling them we had been lying all along, they showed said forms to the landlords and presented them as proof that we had not been honest. Again, these are forms we never filled in, never saw and never signed.
All the meanwhile we were trying to organise a viewing so that the 4th person of our group could visit the house as they had not been able to see it when we first saw it. After two weeks of trying to get in touch with Palmer Snell and the agent being unreachable the 4th person decided to pull out stating that they did not want to deal with an agent that was so reluctant to let us view a property we had paid so much money for it.
Finally, the remaining three of us ended up pulling out and losing out deposit as we were so worried of having to deal with such crooks. The goodwill gesture considering how bad their service had been would have been to refund us the deposit or at least part of it. We did ask them for this and they flat out refused.
As we had proof for everything that had happened in the form of emails and letter, we went to their parent company, CountryWide, who flat out refused to speak to us. This goes to show that we were probably best off not dealing with such people.
I have never been treated so poorly by any service provider ever.
We have since then found another place with another agent who has been nothing but approachable, reachable and incredibly efficient in solving any issues we may have had.
I have also met another three people who had dealt with Palmer Snell and encountered problems after problems.
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Latest Reviews
24th Jul 2024
reviewed by 'Giorgia Pisano'
7th Oct 2020
reviewed by 'Stephen'
27th Feb 2020
reviewed by 'Andrew'
24th Sep 2019
reviewed by 'Kate'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £150,000 | £150,000 |
| Lettings | 0% | 25% | £800 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 24,2024
Jul 24,2024
0
people found
this helpful
this helpful
Our recent experience with this real estate agency was extremely negative. Despite providing all necessary details, including that we have two children, we were invited to view a house in Poole on very short notice. We undertook a grueling seven-hour drive from Liverpool to Poole ...
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Feb 24,2024
Feb 24,2024
0
people found
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My experience with this state agent (Boscombe, Bournemouth branch) has been very negative. Lying about property, unprofessional and unpolite emails, taking days to hear from them, etc. Far from professionals, from the agent who arranged viewing to the manager of the branch....
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Jul 09,2021
Jul 09,2021
0
people found
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Absolute lying, thieving scumbags. Who have no issues in lying, falsifying documents, and screwing you over. Don't deserve 1 star. Horrible, horrible company and their parent company countrywide are just as bad, in fact, worse....
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Oct 07,2020
Oct 07,2020
0
people found
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Palmer Snell Westbourne, Has been fantastic on helping me and my partner sort everything with our new flat. Would 100% recommend it to anyone. Also would like to thank Ryan and specially Ahmed who's been amazing throughout the journey....
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Feb 27,2020
Feb 27,2020
1
people found
this helpful
this helpful
They deserve zero stars. A bad, shocking, and unprofessional experience from the branch manager Anna and her assistant Ella.
They forged a contract and handed it to us - after we had signed a different one, they added that we had to pay professional cleaning ...
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Sep 24,2019
Sep 24,2019
0
people found
this helpful
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One of the worst agencies I came across.
Have paid £600.00 agency fees in Jan 2019 for two people and service what has been received is not even worth a penny!
Flat has been advertised furnish or unfurnished.
We have agreed to keep the furniture.
Once we ...
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May 28,2015
May 28,2015
5
people found
this helpful
this helpful
Awful Estate Agent that refused to provide details of the property unless I conditionally registered with them so they could market their mortgage/insurance products despite me advising I needed none. Repeated requests made just for the property particulars but all requests refused. Now writing ...
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Nov 14,2012
Nov 14,2012
6
people found
this helpful
this helpful
Probably the worst customer service I have ever encountered. Never reachable, very difficult to get them to organise viewings. Very keen on taking your money and very reluctant to do any work. They fabricated 'evidence' they used against us and we ended up pulling out ...
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Apr 05,2012
Apr 05,2012
6
people found
this helpful
this helpful
From a tenant's POV - a really awful agent. I wasn't told about the renewal fee for my contract and wasn't given the option of a 12 month contract in the first instance, so imagne the lovely surprise I had when a letter landed on my ...
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What agent could do to change your mind?
They should have taken action against maintenance problems.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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