0% lettings valuation accuracy
41% lettings fee satisfaction
Nov 17,2019
Nov 17,2019
1
people found
this helpful
this helpful
Wish I could give them zero stars for how terrible they have been.
I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with the problems we’ve been reporting for months himself.
Over the first three months, anything reported by myself, except one, wasn’t dealt with. Even the one that was took over a month to sort because I had to constantly annoy them about it.
They also left me with no shower after ripping it out to fix a leak from the flat below. I had to call up asking for somewhere to stay in which I was given another flats keys to use their shower. Worse is that the individual who was due to move in there was paying half rent over the summer and was completely unaware of this! I was rushed for the keys to be given back due to their carelessness.
During these three months the landlord was completely unaware of any issues reported. However address were telling us they would pass it on to the landlord? Finally in October repairs began to occur by the landlord’s own contractor.
Address also broke the contract multiple times, including entering my flat without my permission. Myself and others then proceeded to request compensation for the issues caused and had a meeting with the director. He honestly was the more arrogant man ever and took over a month to reply, which was after I had to email them to ask what was happening. Never got any compensation back due to the contract between them and the landlord being terminated. The communication is actually horrendous!
When I moved in as well the drains smelled so bad and there was clearly damp on the wall but were never sorted until recently but not by address.
Overall, my experience has been horrendous and address don’t deserve anyone’s money, especially since they kept keeping it from the landlord as charges for work they never actually did! Disgusting director and honestly all useless
I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with the problems we’ve been reporting for months himself.
Over the first three months, anything reported by myself, except one, wasn’t dealt with. Even the one that was took over a month to sort because I had to constantly annoy them about it.
They also left me with no shower after ripping it out to fix a leak from the flat below. I had to call up asking for somewhere to stay in which I was given another flats keys to use their shower. Worse is that the individual who was due to move in there was paying half rent over the summer and was completely unaware of this! I was rushed for the keys to be given back due to their carelessness.
During these three months the landlord was completely unaware of any issues reported. However address were telling us they would pass it on to the landlord? Finally in October repairs began to occur by the landlord’s own contractor.
Address also broke the contract multiple times, including entering my flat without my permission. Myself and others then proceeded to request compensation for the issues caused and had a meeting with the director. He honestly was the more arrogant man ever and took over a month to reply, which was after I had to email them to ask what was happening. Never got any compensation back due to the contract between them and the landlord being terminated. The communication is actually horrendous!
When I moved in as well the drains smelled so bad and there was clearly damp on the wall but were never sorted until recently but not by address.
Overall, my experience has been horrendous and address don’t deserve anyone’s money, especially since they kept keeping it from the landlord as charges for work they never actually did! Disgusting director and honestly all useless
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Oct 2024
reviewed by 'Mollie'
5th Aug 2024
reviewed by 'Ana'
9th Nov 2023
reviewed by 'Ellie'
26th Jan 2023
reviewed by 'Jane'
8th Jul 2022
reviewed by 'Alice'
Opening Hours
Address
address properties
97 Mount Pleasant
Liverpool
Mersyside
L3 5TB
0151 709 0500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 41% | £325 | £4,160 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 6 | 27 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 03,2024
Oct 03,2024
0
people found
this helpful
this helpful
BED BUGS! Would give this letting agency 0 stars if I could. Moved into the house, within a few weeks me and my house mates began waking up covered in bites. The agency and landlord tried their very best to hold us responsible, saying that we ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2024
Aug 05,2024
0
people found
this helpful
this helpful
Address Properties is very incompetent. Take a huge amount of time to fix any issues that may arise in the property. Very unreasonable in keeping a large amount of holding deposito for no reason. Overall it shows very lack of any respect for tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09,2023
Nov 09,2023
0
people found
this helpful
this helpful
Having lived with address properties for 2 years I can honestly say I have never experienced such incompetence in my life. No communication between staff members and residents, ignoring emails and just not dealing with issues. We've been told 3 times someone will be out to deal ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2023
Jan 26,2023
1
people found
this helpful
this helpful
DO NOT LIVE WITH THIS COMPANY This is probably one of the worst estate agents I have ever lived with. They will use any minor opportunity to take your money knowing full well most of their customers are students. They ignore issues for months. My ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2022
Jul 26,2022
1
people found
this helpful
this helpful
Absolutely awful experience. Ignored issues for months, including refusing to change the broken bathroom light for 3 months despite requests. Multiple appliances broke in the house multiple times and staff were unfriendly and unhelpful, Liam in particular is condescending with an inflated ego. Don't go near ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2022
Jul 08,2022
0
people found
this helpful
this helpful
Had a dodgy old boiler which had to constantly be fixed. When it finally broke, left without a boiler for months. Still waiting now..had a leak behind my fusebox a couple of months back. Asked for an emergency visit from maintenance. Took 2 emergency days ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22,2021
Dec 22,2021
1
people found
this helpful
this helpful
Extremely poor service. Left me without electric and no heating with no interest in fixing. The worst maintenance team I’ve ever come across. Extremely frustrating to deal with....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2021
Oct 26,2021
0
people found
this helpful
this helpful
This morning, I called address properties to enquire about a flat that had been advertised by them. I started the call by saying “hiya, I’d just like to enquire about a flat advertised by yourselves on duke street for £33pppw” to which the lady ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Oct 06,2021
Oct 06,2021
0
people found
this helpful
this helpful
If you don't use a fridge, enjoy damp walls and like living with mice then 5 stars!!
Upon moving in our fridge was completely broken - it remained broken for 7 WEEKS! As students we were passed from one person to the next and given various excuses ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09,2021
Sep 09,2021
0
people found
this helpful
this helpful
The definition of incompetence. Our boiler broke and was wasting hot water for months. They failed to organise repair and ended up charging us over £500 for going over the energy cap. They do not take responsibility for their job. We had no hot water for 6 ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2021
Aug 20,2021
0
people found
this helpful
this helpful
Absolutely appalling customer service. We had a hole in our ceiling for 4-6 months and this was an electrical hazard due to their being a leak near exposed wires. The maintenance team advised us the toilet was never actually properly attached and this is why ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2020
Sep 27,2020
0
people found
this helpful
this helpful
??? unfortunately cannot give a zero. Do not answer emails. My freezing cold step daughter rang me as I used to work in lettings to ask my advice. This agent is WRONG on all levels. This Agent think that the landlord is right to have control ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2020
Sep 22,2020
1
people found
this helpful
this helpful
Very rude staff. Never respond to emails. Threaten to give away the house if documents cannot be sent within 24 hours. Arrange daily viewings to the property with less than 24 hours notice but never inform about viewings being cancelled....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2020
Sep 15,2020
0
people found
this helpful
this helpful
Awful, left us without hot water for 2 months. Property was at such a low standard for £1040 a month. No curtains, WIFI and broken doors (was 'fully furnished'). The worst service I have ever used. People should avoid them at all costs....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2020
Jan 04,2020
0
people found
this helpful
this helpful
Most horrible, unorganized agency I’ve ever been with. They never return calls or do anything on time. Such rude staff as well. Save yourself the trouble and find somewhere else....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2019
Nov 17,2019
1
people found
this helpful
this helpful
Wish I could give them zero stars for how terrible they have been.
I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2019
Sep 25,2019
6
people found
this helpful
this helpful
I have given address properties 1 star out of 5 because it is not possible to give them 0. I lived as a student in one of their properties for a total of two years and I have never in my life experienced customer service so inefficient and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2019
Jul 01,2019
1
people found
this helpful
this helpful
Honestly couldn’t thank address properties enough. We were due to move out but our new letting agent has repeatedly let us down, messing us about with contracts and guarantor forms. It’s been a week since we were due to move in and we ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2019
May 23,2019
2
people found
this helpful
this helpful
Address properties is by far the worst estate agents I have ever used as a student or as a normal tenant. They were slow to fix any problems but by far the worst trait was the fact they attempted to charge tenants for damage pre-existing. ...
read full review
read full review
Comment on agent fees
Agent fees were reasonable
Was this helpful?
Yes
Yes
Dec 31,2018
Dec 31,2018
0
people found
this helpful
this helpful
Everybody at Address is always very helpful, I had some issues when I first moved into my property but they where quick to resolve and nothing was ever to much for them, I would definitely recommend to anybody looking for student accommodation....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
2
people found
this helpful
this helpful
Currently live in an Address Properties property. They are AWFUL!!! Complained multiple times about several issues which pose a health and safety issue (such as our back gate being broken, so anyone can enter the property!) and nothing has been done since we first complained ...
read full review
read full review
Comment on agent fees
Overpriced.
Was this helpful?
Yes
Yes
Oct 29,2018
Oct 29,2018
2
people found
this helpful
this helpful
I have lived with Address Properties for the last year everybody in the office is always really helpful and understanding of any of the issues we have. Me and my partner decided to live together for the final year of uni and are so excited ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 26,2018
Aug 26,2018
5
people found
this helpful
this helpful
Promised lots of modifications to our house before we moved in - absolutely none happened.
Had to email, call, visit the office etc. several times before any issues with the house were fixed, or money they owed us paid.
To top it all off; at ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2018
Aug 17,2018
4
people found
this helpful
this helpful
Having just handed back a property to them I can honestly say they are shocking!!! Trying to bill me for photographed damage....try and get the right house. Quite incompetent when after all your business is housing!...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Aug 14,2018
Aug 14,2018
1
people found
this helpful
this helpful
Last year me and my five friends where looking for a student property for our second year at university. Address Properties where so helpful in helping us find our ideal house, they showed us lots of different properties until we found the one perfect for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31,2018
Jul 31,2018
4
people found
this helpful
this helpful
We had so many problems with this letting agency. The staff are very rude and take weeks to get back to any enquiry. We were left without hot water for three weeks , having to wash ourselves in the sink!! When we arrived to the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2018
Jun 17,2018
4
people found
this helpful
this helpful
These guys are doing it right. Not your average lettings agency. As a landlord I have been very impressed with the level of service I have received. Address Properties were extremely thourough and my properties have allbeen let quickly with no hasle to great groups ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Jun 14,2018
Jun 14,2018
3
people found
this helpful
this helpful
Liam was very professional, easy to get on with and helpful I would recommend him to anyone looking to use this service...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2017
Aug 20,2017
5
people found
this helpful
this helpful
Very poor communication and response to all maintenance requests takes weeks not days , eg leaking roof ! , unsafe electrics , ratsin garden...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2017
Aug 12,2017
7
people found
this helpful
this helpful
Avoid at all costs, absolutely disgusting service. Takes weeks if not longer to address issues in properties, such as repairs to downstairs windows! Have been waiting weeks for a response to an email asking for clarification on charges raised after my daughter vacated a property. ...
read full review
read full review
Comment on agent fees
Not worth paying - as they're not worth using
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
