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Mount Pleasant Liverpool, Liverpool L3
1.8/5, 34 Reviews
21% Recommended
0% letting valuation accuracy
41% letting fee satisfaction
No Description Found
"Worst renting..."
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1 Star Review
Abby
By : 'Abby'
Services : Letting(As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : L1
Nov 17, 2019
People found this helpful1
Wish I could give them zero stars for how terrible they have been. I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with the problems we’ve been reporting for months himself. Over the first three months, anything reported by myself, except one, wasn’t dealt with. Even the one that was took over a month to sort because I had to constantly annoy them about it. They also left me with no shower after ripping it out to fix a leak from the flat below. I had to call up asking for somewhere to stay in which I was given another flats keys to use their shower. Worse is that the individual who was due to move in there was paying half rent over the summer and was completely unaware of this! I was rushed for the keys to be given back due to their carelessness. During these three months the landlord was completely unaware of any issues reported. However address were telling us they would pass it on to the landlord? Finally in October repairs began to occur by the landlord’s own contractor. Address also broke the contract multiple times, including entering my flat without my permission. Myself and others then proceeded to request compensation for the issues caused and had a meeting with the director. He honestly was the more arrogant man ever and took over a month to reply, which was after I had to email them to ask what was happening. Never got any compensation back due to the contract between them and the landlord being terminated. The communication is actually horrendous! When I moved in as well the drains smelled so bad and there was clearly damp on the wall but were never sorted until recently but not by address. Overall, my experience has been horrendous and address don’t deserve anyone’s money, especially since they kept keeping it from the landlord as charges for work they never actually did! Disgusting director and honestly all useless
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 41.00% | £325 | £4,160 |
Address
address properties
97 Mount Pleasant, Liverpool, Mersyside
L3 5TB
0151 709 0500
Services offered
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address properties Branches (View All 2)
BED BUGS! Would give this ...
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1 Star Review
By : 'Mollie'
Services : Letting( As a Tenant )
Rent PCM : £95
Would you recommend ? : No
Postcode : L7
Oct 3, 2024
People found this helpful0
BED BUGS! Would give this letting agency 0 stars if I could. Moved into the house, within a few weeks me and my house mates began waking up covered in bites. The agency and landlord tried their very best to hold us responsible, saying that we would have to pay for an exterminator and the treatment... Read Full Review
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Mollie said about address properties
Services : Letting( As a Tenant )Date: 3rd Oct 2024
BED BUGS! Would give this letting agency 0 stars if I could. Moved into the house, within a few weeks me and my house mates began waking up covered in bites. The agency and landlord tried their very best to hold us responsible, saying that we would have to pay for an exterminator and the treatment as is could only be our own fault. We managed to get in touch with the previous tenants by chance and they confirmed they had already reported the bed bugs. They made us pay full price rent despite knowing this information and took a chunk of our deposits away from us when we moved out for ‘oven cleaning’.
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Address Properties is very ...
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1 Star Review
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £477
Would you recommend ? : No
Postcode : L7
Aug 5, 2024
People found this helpful0
Address Properties is very incompetent. Take a huge amount of time to fix any issues that may arise in the property. Very unreasonable in keeping a large amount of holding deposito for no reason. Overall it shows very lack of any respect for... Read Full Review
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Ana said about address properties
Services : Letting( As a Tenant )Date: 5th Aug 2024
Address Properties is very incompetent. Take a huge amount of time to fix any issues that may arise in the property. Very unreasonable in keeping a large amount of holding deposito for no reason. Overall it shows very lack of any respect for tenants.
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An absolute joke of a ...
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1 Star Review
By : 'Ellie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L6
Nov 9, 2023
People found this helpful0
Having lived with address properties for 2 years I can honestly say I have never experienced such incompetence in my life. No communication between staff members and residents, ignoring emails and just not dealing with issues. We've been told 3 times someone will be out to deal with the damp... Read Full Review
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Ellie Fletcher said about address properties
Services : Letting( As a Tenant )Date: 9th Nov 2023
Having lived with address properties for 2 years I can honestly say I have never experienced such incompetence in my life. No communication between staff members and residents, ignoring emails and just not dealing with issues. We've been told 3 times someone will be out to deal with the damp and mould in our house and no one has shown up all 3 times. Multiple items have been damaged and have to be thrown away, there was a leak in one room going onto the bed so it was uninhabitable and their response was to send someone out to move the room around rather than deal with the problem. An absolute joke of a company, do not live with them under any circumstances
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DO NOT LIVE WITH THIS COMPANY ...
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1 Star Review
By : 'Jane'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L18
Jan 26, 2023
People found this helpful1
DO NOT LIVE WITH THIS COMPANY This is probably one of the worst estate agents I have ever lived with. They will use any minor opportunity to take your money knowing full well most of their customers are students. They ignore issues for months. My housemates and I have been sick for months due to... Read Full Review
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Jane said about address properties
Services : Letting( As a Tenant )Date: 26th Jan 2023
DO NOT LIVE WITH THIS COMPANY This is probably one of the worst estate agents I have ever lived with. They will use any minor opportunity to take your money knowing full well most of their customers are students. They ignore issues for months. My housemates and I have been sick for months due to mould which they have continued to do nothing about. They are rude and their lack of communication is unbelievable. I cannot wait to leave this house. I have avoided houses on websites that even fit my price range because they are signed on with this company they are THAT BAD
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Absolutely awful experience. ...
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1 Star Review
Liam
By : 'Thomas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L7
Jul 26, 2022
People found this helpful1
Absolutely awful experience. Ignored issues for months, including refusing to change the broken bathroom light for 3 months despite requests. Multiple appliances broke in the house multiple times and staff were unfriendly and unhelpful, Liam in particular is condescending with an inflated ego.... Read Full Review
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Thomas Martin said about address properties
Services : Letting( As a Tenant )Date: 26th Jul 2022
Absolutely awful experience. Ignored issues for months, including refusing to change the broken bathroom light for 3 months despite requests. Multiple appliances broke in the house multiple times and staff were unfriendly and unhelpful, Liam in particular is condescending with an inflated ego. Don't go near them with a 10 foot pole
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Terrible ...
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1 Star Review
By : 'Alice'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L4
Jul 8, 2022
People found this helpful0
Had a dodgy old boiler which had to constantly be fixed. When it finally broke, left without a boiler for months. Still waiting now..had a leak behind my fusebox a couple of months back. Asked for an emergency visit from maintenance. Took 2 emergency days off work to ensure there wasn't a... Read Full Review
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Alice deakin said about address properties
Services : Letting( As a Tenant )Date: 8th Jul 2022
Had a dodgy old boiler which had to constantly be fixed. When it finally broke, left without a boiler for months. Still waiting now..had a leak behind my fusebox a couple of months back. Asked for an emergency visit from maintenance. Took 2 emergency days off work to ensure there wasn't a fire. Still noone has been out..luckily it has dried up. Thank goodness nothing happened to myself or my belongings. Rude staff. Visit without your permission.
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Extremely poor service. Left ...
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1 Star Review
By : 'Tayyab'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L6
Dec 22, 2021
People found this helpful1
Extremely poor service. Left me without electric and no heating with no interest in fixing. The worst maintenance team I’ve ever come across. Extremely frustrating to deal... Read Full Review
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Tayyab Khan said about address properties
Services : Letting( As a Tenant )Date: 22nd Dec 2021
Extremely poor service. Left me without electric and no heating with no interest in fixing. The worst maintenance team I’ve ever come across. Extremely frustrating to deal with.
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Rude staff when enquiring ...
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1 Star Review
By : 'Kaisa'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L1
Oct 26, 2021
People found this helpful0
This morning, I called address properties to enquire about a flat that had been advertised by them. I started the call by saying “hiya, I’d just like to enquire about a flat advertised by yourselves on duke street for £33pppw” to which the lady on the other... Read Full Review
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Kaisa Williams said about address properties
Services : Letting( As a Tenant )Date: 26th Oct 2021
This morning, I called address properties to enquire about a flat that had been advertised by them. I started the call by saying “hiya, I’d just like to enquire about a flat advertised by yourselves on duke street for £33pppw” to which the lady on the other end on the phone replied: no, it’s £130 pppw to which I replied “ oh, sorry, on my screen it says £33pppw but that’s fine, I just wanted to ask a couple of questions about the property”. She rudely and bluntly replied “well it’s not available anymore anyway so no point in asking any questions”. I am mortified at how little respect I received. I will make sure that I, or anyone I know, does not deal with address properties when house hunting now or in future. I am beyond disappointed.
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If you don't use a ...
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1 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
Oct 6, 2021
People found this helpful0
If you don't use a fridge, enjoy damp walls and like living with mice then 5 stars!! Upon moving in our fridge was completely broken - it remained broken for 7 WEEKS! As students we were passed from one person to the next and given various excuses as to why it was taking so long.... Read Full Review
Comments (0)If you don't use a fridge, enjoy damp walls and like living with mice then 5 stars!!
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Victoria Rudd said about address properties
Services : Letting( As a Tenant )Date: 6th Oct 2021
If you don't use a fridge, enjoy damp walls and like living with mice then 5 stars!!
Upon moving in our fridge was completely broken - it remained broken for 7 WEEKS! As students we were passed from one person to the next and given various excuses as to why it was taking so long.
Apparently the owner of the house (not address properties) wanted to use his own maintenance man. However the maintenance man was patronising and fobbed us off, telling us our fridge was fixed when it clearly wasn't. After more than 5 occasions, 7 weeks and installing a new lightbulb in a fridge that wouldn't get cold (not a lightbulb moment) we were bought a new fridge. The landlord didn't pay for our old fridge to be collected either. Not sure why it took so many emails for address properties to believe us that our fridge actually was broken.
Nothing was done about the mouse problem or the damp problem the entire time we lived there. On top of this they attempted to charge us for damage that they had taken photos of before we moved into the property.
Just a warning to other student. Very frustrating company to have to deal with and that something so simple caused so much unnecessary stress.
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The definition of ...
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1 Star Review
By : 'Jacob'
Services : Letting( As a Tenant )
Rent PCM : £1040
Would you recommend ? : No
Postcode : L3
Sep 8, 2021
People found this helpful0
The definition of incompetence. Our boiler broke and was wasting hot water for months. They failed to organise repair and ended up charging us over £500 for going over the energy cap. They do not take responsibility for their job. We had no hot water for 6 weeks when it was eventually fixed and we... Read Full Review
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Jacob Niblett said about address properties
Services : Letting( As a Tenant )Date: 8th Sep 2021
The definition of incompetence. Our boiler broke and was wasting hot water for months. They failed to organise repair and ended up charging us over £500 for going over the energy cap. They do not take responsibility for their job. We had no hot water for 6 weeks when it was eventually fixed and we found the previous tenants keys when deep cleaning the flat which still worked on the door (they are meant to change the locks). Please stay away from this joke of a company.
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Absolutely appalling customer ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L15
Aug 20, 2021
People found this helpful0
Absolutely appalling customer service. We had a hole in our ceiling for 4-6 months and this was an electrical hazard due to their being a leak near exposed wires. The maintenance team advised us the toilet was never actually properly attached and this is why it kept detaching and leaking. They... Read Full Review
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Lucy Brooks said about address properties
Services : Letting( As a Tenant )Date: 20th Aug 2021
Absolutely appalling customer service. We had a hole in our ceiling for 4-6 months and this was an electrical hazard due to their being a leak near exposed wires. The maintenance team advised us the toilet was never actually properly attached and this is why it kept detaching and leaking. They wrongly informed us the landlord wanted nothing to do with us after they refused to deal with our requests regarding new mattresses because the others had holes in, to which the landlords reached out themselves and said they would have loved to have known us before and address had also filled them with empty promises. Our most recent issue was address trying to deduct the majority of our full deposit based on an inventory from 2018 and when this was questioned, they told us they weren't actually responsible for our deposit return in the first place. If you are a student tenant please avoid at all costs.
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??? unfortunately cannot give ...
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1 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
Sep 26, 2020
People found this helpful0
??? unfortunately cannot give a zero. Do not answer emails. My freezing cold step daughter rang me as I used to work in lettings to ask my advice. This agent is WRONG on all levels. This Agent think that the landlord is right to have control over the heating lock the heating cupboard and that 15 ... Read Full Review
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Victoria Walmsley said about address properties
Services : Letting( As a Tenant )Date: 26th Sep 2020
??? unfortunately cannot give a zero. Do not answer emails. My freezing cold step daughter rang me as I used to work in lettings to ask my advice. This agent is WRONG on all levels. This Agent think that the landlord is right to have control over the heating lock the heating cupboard and that 15 degree setting for thermometer is adequate??? ?
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Very rude staff. Never ...
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1 Star Review
By : 'Beth'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : L7
Sep 21, 2020
People found this helpful1
Very rude staff. Never respond to emails. Threaten to give away the house if documents cannot be sent within 24 hours. Arrange daily viewings to the property with less than 24 hours notice but never inform about viewings being... Read Full Review
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Beth said about address properties
Services : Letting( As a Tenant )Date: 21st Sep 2020
Very rude staff. Never respond to emails. Threaten to give away the house if documents cannot be sent within 24 hours. Arrange daily viewings to the property with less than 24 hours notice but never inform about viewings being cancelled.
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Awful, without hot water for ...
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1 Star Review
By : 'Cameron'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : L3
Sep 14, 2020
People found this helpful0
Awful, left us without hot water for 2 months. Property was at such a low standard for £1040 a month. No curtains, WIFI and broken doors (was 'fully furnished'). The worst service I have ever used. People should avoid them at all... Read Full Review
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Cameron Parkinson-Cooke said about address properties
Services : Letting( As a Tenant )Date: 14th Sep 2020
Awful, left us without hot water for 2 months. Property was at such a low standard for £1040 a month. No curtains, WIFI and broken doors (was 'fully furnished'). The worst service I have ever used. People should avoid them at all costs.
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Terrible ...
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1 Star Review
By : 'Dhikshitha'
Services : Letting( As a Tenant )
Rent PCM : £2150
Would you recommend ? : No
Postcode : L7
Jan 4, 2020
People found this helpful0
Most horrible, unorganized agency I’ve ever been with. They never return calls or do anything on time. Such rude staff as well. Save yourself the trouble and find somewhere... Read Full Review
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Dhikshitha Gokulakrishnan said about address properties
Services : Letting( As a Tenant )Date: 4th Jan 2020
Most horrible, unorganized agency I’ve ever been with. They never return calls or do anything on time. Such rude staff as well. Save yourself the trouble and find somewhere else.
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Worst renting ...
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1 Star Review
Abby
By : 'Abby'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : L1
Nov 17, 2019
People found this helpful1
Wish I could give them zero stars for how terrible they have been. I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with the problems ... Read Full Review
Comments (0)Wish I could give them zero stars for how terrible they have been.
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Abby said about address properties
Services : Letting( As a Tenant )Date: 17th Nov 2019
Wish I could give them zero stars for how terrible they have been.
I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with the problems we’ve been reporting for months himself.
Over the first three months, anything reported by myself, except one, wasn’t dealt with. Even the one that was took over a month to sort because I had to constantly annoy them about it.
They also left me with no shower after ripping it out to fix a leak from the flat below. I had to call up asking for somewhere to stay in which I was given another flats keys to use their shower. Worse is that the individual who was due to move in there was paying half rent over the summer and was completely unaware of this! I was rushed for the keys to be given back due to their carelessness.
During these three months the landlord was completely unaware of any issues reported. However address were telling us they would pass it on to the landlord? Finally in October repairs began to occur by the landlord’s own contractor.
Address also broke the contract multiple times, including entering my flat without my permission. Myself and others then proceeded to request compensation for the issues caused and had a meeting with the director. He honestly was the more arrogant man ever and took over a month to reply, which was after I had to email them to ask what was happening. Never got any compensation back due to the contract between them and the landlord being terminated. The communication is actually horrendous!
When I moved in as well the drains smelled so bad and there was clearly damp on the wall but were never sorted until recently but not by address.
Overall, my experience has been horrendous and address don’t deserve anyone’s money, especially since they kept keeping it from the landlord as charges for work they never actually did! Disgusting director and honestly all useless
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Worst service I have ever ...
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1 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £4160
Would you recommend ? : No
Postcode : L1
Sep 24, 2019
People found this helpful6
I have given address properties 1 star out of 5 because it is not possible to give them 0. I lived as a student in one of their properties for a total of two years and I have never in my life experienced customer service so inefficient and neglectful. I honestly think high school students on work... Read Full Review
Comments (0)I have given address properties 1 star out of 5 because it is not possible to give them 0. I lived as a student in one of their properties for a total of two years and I have never in my life experienced customer service so inefficient and neglectful. I honestly think high school students on work experience could run an establishment better than the staff here. I strongly suggest if you are considering renting or even interacting with this company you run a mile.
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Rebecca Burnhill said about address properties
Services : Letting( As a Tenant )Date: 24th Sep 2019
I have given address properties 1 star out of 5 because it is not possible to give them 0. I lived as a student in one of their properties for a total of two years and I have never in my life experienced customer service so inefficient and neglectful. I honestly think high school students on work experience could run an establishment better than the staff here. I strongly suggest if you are considering renting or even interacting with this company you run a mile.
First of all I would like to mention how every member of the house had to pay a £100 admin fee to secure the property, this alone is ridiculous because their performance in admin is abysmal, the emails they send aren’t even proof read for spelling mistakes and they are often ‘lost’ or even ignored.
During my time at the property I became aware that the keys for the flat I was living in also opened the flat downstairs and vice versa, this was a security concern for me as the flat downstairs was going to be converted into an Air b&b property and I was going to be living in the property alone that summer while everyone else went back home from university. When I emailed address properties about this, they insisted I was wrong and there was no way that was possible even though I had told them I had got the current tenants from downstairs to prove this by using their keys on my flat infront of me. My emails of concern were then ignored. As a result of this there were two separate occasions where members of the public arriving at the air b&b made it into our property. I find it disgusting that address properties allowed for me to be put in this sort of danger when I made them very aware of it.
When we first started to live at the property the Wifi didn’t reach all the rooms and we had to complain for months to get wifi extenders installed. Not only this but in summer 2018 during exam period the wifi and even cabled internet stopped working completely, it took an entire month to get it working again which greatly impacted our university work and racked up expenses in buying large mobile data packages to compensate for the lack of internet, we were offered no compensation. The delay was due to the fact the BT engineer would not go to fix the router in the basement as it infringed on his health and safety, which brings me onto my next point:
The basement, where we were required to leave our general waste, not only had no recycling facilities but it was emptied so little that there was vile rat infestation, we complained multiple times however we were lucky if the bin room was emptied more than every 3-4 weeks despite them telling us they had arranged for improved clearance, sometimes the bin bags would build up to more than head height. We also had to arrange private pest control because we had mice in our kitchen and they refused to get someone out the same day. The private pest control confirmed that the previous poison put down by address properties maintenance team was cheap cat litter and probably the reason why we had been living with mice for months.
The oven was broken for an entire month and their excuse was that we had a microwave, address properties expected 8 people to live off microwave food for a month.
Finally, when deducting money from our deposits for damages address properties claimed that we had left dirty marks on one of the bedroom doors at the property and proceeded to attach a photo of a door that didn’t even belong to a bedroom. They also charged us £20 for getting a man to simply plunge a blockage in the bathroom sink.
Just to reiterate address properties probably offered the worst customer experience I have ever been a part of, the staff are rude and useless, the company did the bare minimum if even that. Living in their property put me and my house mates in danger and it risked our health, not to mention the way they treated us as students was absolutely degrading. I wouldn’t even recommend address properties to my worst enemy.
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Honestly so grateful and ...
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5 Star Review
By : 'Lauren'
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : Yes
Postcode : L6
Jun 30, 2019
People found this helpful1
Honestly couldn’t thank address properties enough. We were due to move out but our new letting agent has repeatedly let us down, messing us about with contracts and guarantor forms. It’s been a week since we were due to move in and we are still not in our new property. However,... Read Full Review
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Lauren hugill said about address properties
Services : Letting( As a Tenant )Date: 30th Jun 2019
Honestly couldn’t thank address properties enough. We were due to move out but our new letting agent has repeatedly let us down, messing us about with contracts and guarantor forms. It’s been a week since we were due to move in and we are still not in our new property. However, address properties have been amazing in letting us stay 3 extra days because if not we would literally be out on the streets. We are students from Ireland and would have no where for our stuff to go. Staff have been so helpful and accommodating, thank you so much, from your irish tenants
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The worst estate agents I ...
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1 Star Review
By : 'Fred'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L15
May 22, 2019
People found this helpful2
Address properties is by far the worst estate agents I have ever used as a student or as a normal tenant. They were slow to fix any problems but by far the worst trait was the fact they attempted to charge tenants for damage pre-existing. Thankfully we were prepared and had photos as proof so we... Read Full Review
Comments on Agent Fees
Agent fees were reasonable
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Fred said about address properties
Services : Letting( As a Tenant )Date: 22nd May 2019
Address properties is by far the worst estate agents I have ever used as a student or as a normal tenant. They were slow to fix any problems but by far the worst trait was the fact they attempted to charge tenants for damage pre-existing. Thankfully we were prepared and had photos as proof so we could resolve the £1000 they tried to charge us! They even had the cheek to send old photos to try and say we had caused the damage yet the walls had been re-painted and bannisters put in since that photo! This made the situation far worse leading to a long drawn out process to recover only some of our deposit. Can't recommend enough to use ANY other estate agent as I have heard off two other groups of tenants the same happened to them.
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Great ...
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5 Star Review
By : 'Halima'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L3
Dec 31, 2018
People found this helpful0
Everybody at Address is always very helpful, I had some issues when I first moved into my property but they where quick to resolve and nothing was ever to much for them, I would definitely recommend to anybody looking for student... Read Full Review
Comments on Agent Fees
Good
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Halima said about address properties
Services : Letting( As a Tenant )Date: 31st Dec 2018
Everybody at Address is always very helpful, I had some issues when I first moved into my property but they where quick to resolve and nothing was ever to much for them, I would definitely recommend to anybody looking for student accommodation.
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