0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 05,2012
Jun 05,2012
0
people found
this helpful
this helpful
This is without doubt the worst agent I have ever used in purchasing or letting a property.
The agents were rude, did not return calls, refused to pass information such as our concerns of questions to the vendor and generally did not have a single shred of added value in assisting us in purchasing the property. They gave information which was either false or inaccurate.
When we initially put an offer on the property, the agent refused to accept the offer unless we spoke to their own mortgage advisor first even though I explained that I had preferential rates with my existing mortgage supplier as I had already sold my own property.
The only involvement that the agent had during the entire process was in accompanying me to the 1st viewing, with the owner - at which she was also late in arriving. The owner showed me around, whilst she hovered in the background generally looking indifferent.
After 1 month of waiting - our offer was eventually formally accepted, I was then informed that our "dedicated" sales consultant would be helping us throughout the purchase cycle - the "dedicated" sales consultant only worked 2 days a week.
We eventually managed to bypass the agent and deal directly with the vendor. I then had the agent contacting me directly for updates about how the purchase was going. I reminded them that throughout the early stages when dealing with them, that they made constant references of having to do what was best for "their" client - the vendor, and as a result, I recommended that they ask him as he was their client!
I short, no one in the Cubitt & West Sutton office added any value whatsoever. If anything, they hinder the process.
Ironically, we received a letter congratulating us on our exchange - two weeks after the exchange had taken place. Included in the letter, were M&S vouchers should we refer Cubitt & West to any friends or family - I have returned the vouchers stating that they shall not be getting a referral from me.... ever
The agents were rude, did not return calls, refused to pass information such as our concerns of questions to the vendor and generally did not have a single shred of added value in assisting us in purchasing the property. They gave information which was either false or inaccurate.
When we initially put an offer on the property, the agent refused to accept the offer unless we spoke to their own mortgage advisor first even though I explained that I had preferential rates with my existing mortgage supplier as I had already sold my own property.
The only involvement that the agent had during the entire process was in accompanying me to the 1st viewing, with the owner - at which she was also late in arriving. The owner showed me around, whilst she hovered in the background generally looking indifferent.
After 1 month of waiting - our offer was eventually formally accepted, I was then informed that our "dedicated" sales consultant would be helping us throughout the purchase cycle - the "dedicated" sales consultant only worked 2 days a week.
We eventually managed to bypass the agent and deal directly with the vendor. I then had the agent contacting me directly for updates about how the purchase was going. I reminded them that throughout the early stages when dealing with them, that they made constant references of having to do what was best for "their" client - the vendor, and as a result, I recommended that they ask him as he was their client!
I short, no one in the Cubitt & West Sutton office added any value whatsoever. If anything, they hinder the process.
Ironically, we received a letter congratulating us on our exchange - two weeks after the exchange had taken place. Included in the letter, were M&S vouchers should we refer Cubitt & West to any friends or family - I have returned the vouchers stating that they shall not be getting a referral from me.... ever
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Latest Reviews
4th Mar 2021
reviewed by 'Stella Yossif'
12th Sep 2015
reviewed by 'Andrew'
10th Oct 2013
reviewed by 'Michaela'
17th Apr 2013
reviewed by 'Miss'
12th Apr 2013
reviewed by 'Mark'
15th Mar 2013
reviewed by 'All'
Opening Hours
Address
Cubitt & West
6 & 7 Regent ParadeBrighton Road
Sutton
Greater London
SM2 5BQ
0208 661 0330
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £280,000 | £280,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 9 | 0 | 0 | 0 | 0 | 2 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 04,2021
Mar 04,2021
1
people found
this helpful
this helpful
Thank you Tyler for showing me a flat that was perfect for me. Tyler was very helpful, courteous and very professional. I would recommend Cubitt and West. I found all the staff to be extremely helpful.
Many Thanks for all your help
Stella Yossif...
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Sep 12,2015
Sep 12,2015
5
people found
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this helpful
I visited the branch the day after I completed the purchase of the property and they had lost the keys!! They had to call a locksmith to get into the property, but didn't check how he was getting on and left it to me to ...
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What agent could do to change your mind?
Not lost the keys to the property.Attached Filesnbsp;
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Oct 10,2013
Oct 10,2013
0
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Both ladies were very efficient and fast and ready to answer all of my questions at any time. Thank you...
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Apr 17,2013
Apr 17,2013
0
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I had been looking for a new place to rent for a while and was pleasently surprised when Sam Eden, at Cubitt & West actually listened to my requirements, and delivered (this had not been the case with previous Agents). Throughout the process he was attentive, ...
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Apr 12,2013
Apr 12,2013
1
people found
this helpful
this helpful
Sam was on the first day of a secondment to the Shirley office when we had our initial viewing. Despite some other potential tenants viewing at the same time (we were early, the others were late!), Sam was great at dealing with both groups, and ...
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Mar 15,2013
Mar 15,2013
0
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I am absolutely pleased with the agency, especially with Sam Eden. He did a perfect job and we could move into our house in one week! Thank you!
I would recommend to anyone this branch....
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Mar 11,2013
Mar 11,2013
0
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Leanne Pitcher was so helpful through out out property search process. She regularly kept in contact and always offered us exactly what we were looking for.
Eventually she found us the property at Ash Close, Banstead and it was exactly what we were looking for. ...
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Feb 28,2013
Feb 28,2013
0
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Extremely impressed with the service received from Leanne. She was always pleasant and courteous and so helpful with every query we had. When I explained we were returning from holiday Leanne arranged to meet us on her day off (sunday) and took her time to ...
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Feb 08,2013
Feb 08,2013
0
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We were very pleased with the results Sam achieved during the change of tenants at our property. During a very
difficult situation , he remained sympathetic and reassuring. He suggested a way forward and undertook the various steps necessary to resolve the problems that had arisen. ...
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Feb 01,2013
Feb 01,2013
0
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We have found Sam extremely helpful and efficient. He was always prepared to go the extra mile. He always kept to his word and if he said he will find out and phone you back, that is exactly what he did. He is very friendly ...
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Jan 30,2013
Jan 30,2013
1
people found
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this helpful
Excellent agent, very helpful and provided a thorough service. Constant updates and help made moving a lot easier. Would definitely recommend them to a friend or family....
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Jan 25,2013
Jan 25,2013
0
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Cubitt and West were extremely friendly and knowledgeable when it came to letting my flat. The service that they provided was exceptional and I would definitely recommend them if you are buying (I bought my flat through them as well) or letting a property....
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Oct 31,2012
Oct 31,2012
2
people found
this helpful
this helpful
As a first time landlord we wanted an agent who would deal with the whole process, and minimise our risk. From first contact Cubbit and West have been excellent. They have handled all of the process quickly and effectivley, and found us a tennant within ...
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Jul 12,2012
Jul 12,2012
4
people found
this helpful
this helpful
Cubbit and West give estate agents everywhere a bad name. It's hard to move past an initial conversation in which the company comes across unprofessional and inexperienced... I dont mean to be a snob but who really uses the word "wicked" to describe anyone's property ...
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Sep 11, 2012
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(1)
Many thanks for your comments of which I have taken on board and have reviewed with my team. Having been at Cubitt & West for many years my aim is to always strive in achieving excellent customer service to my clients and prospective purchasers alike. We are Cubitt & West's top perfoming office and have only acheived this through fantastic customer service and hard work over recent years, and I believe that my experienced team will do whatever it takes to be propfessional and curtious at all tim ...
Jun 05,2012
Jun 05,2012
0
people found
this helpful
this helpful
This is without doubt the worst agent I have ever used in purchasing or letting a property.
The agents were rude, did not return calls, refused to pass information such as our concerns of questions to the vendor and generally did not have a single ...
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read full review
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No fees information available
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