0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 28,2019
Oct 28,2019
0
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We recently bought our first house through Cubitt and West Patcham. There were good elements of service. We were generally shown round by helpful staff and the sales progression (based in Peacehaven) was generally quick and courteous. But our experience of getting an offer accepted was problematic. I felt it should be shared as a warning to other first-time buyers.
After putting our offer in, I was told * that the previous buyer had dropped out because of 'solicitor issues' and that if we went with the Cubit approved solicitor, that would improve the chances of our bid being successful. This was strange because at viewing we were told the buyer pulled out for personal reasons. I wanted to close the sale but said I would look into this solicitor that was recommended and get back to him.
On the way out of the office I received a phone call from * again saying the offer would only be accepted if we used the Cubitt recommended solicitor. I explicitly asked 'Are you telling me that the offer being accepted is contingent upon us using this solicitor, according to the vendor' I was told it was and we would not get the house if we didn't oblige.
When me and my partner looked into this solicitor, they not only charged double other solicitors, but also pay Cubitt a fee for everyone passed to them. The next day when my partner called *e, he was informed that there was 'confusion' the day before, and our offer had already been accepted, regardless of solicitor.
I felt that Joe was using time pressure and my perceived vulnerability as leverage to force us to use their preferred solicitor. This was a lie which was quickly retracted, but was still unprofessional, misleading and unethical.
If you use this estate agent beware – do not trust their stories and do not use their recommended solicitors or brokers – independent services cost much less and you can guarantee their independence.
After putting our offer in, I was told * that the previous buyer had dropped out because of 'solicitor issues' and that if we went with the Cubit approved solicitor, that would improve the chances of our bid being successful. This was strange because at viewing we were told the buyer pulled out for personal reasons. I wanted to close the sale but said I would look into this solicitor that was recommended and get back to him.
On the way out of the office I received a phone call from * again saying the offer would only be accepted if we used the Cubitt recommended solicitor. I explicitly asked 'Are you telling me that the offer being accepted is contingent upon us using this solicitor, according to the vendor' I was told it was and we would not get the house if we didn't oblige.
When me and my partner looked into this solicitor, they not only charged double other solicitors, but also pay Cubitt a fee for everyone passed to them. The next day when my partner called *e, he was informed that there was 'confusion' the day before, and our offer had already been accepted, regardless of solicitor.
I felt that Joe was using time pressure and my perceived vulnerability as leverage to force us to use their preferred solicitor. This was a lie which was quickly retracted, but was still unprofessional, misleading and unethical.
If you use this estate agent beware – do not trust their stories and do not use their recommended solicitors or brokers – independent services cost much less and you can guarantee their independence.
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Latest Reviews
2nd Sep 2021
reviewed by 'Saeid Mortazavi'
28th Oct 2019
reviewed by 'Previous'
23rd Oct 2013
reviewed by 'G.James'
13th Sep 2013
reviewed by 'Margaret'
9th Sep 2013
reviewed by 'lupo'
6th Sep 2013
reviewed by 'Matt'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 10 | 1 | 6 | 1 | 1 | 0 |
Areas covered
- BN1 5
- BN1 8
- BN1 9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 02,2021
Sep 02,2021
0
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If I could give this company no stars I would. They vastly inflate the value of a property to get the instruction, they also sign you into long contracts for 5 months without fully explaining what you are signing. During the most buoyant market for years ...
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Oct 28,2019
Oct 28,2019
0
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We recently bought our first house through Cubitt and West Patcham. There were good elements of service. We were generally shown round by helpful staff and the sales progression (based in Peacehaven) was generally quick and courteous. But our experience of getting an offer accepted ...
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Oct 23,2013
Oct 23,2013
0
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Hi,
I highly recommend Cubitt and West at Patcham, the team were friendly, efficient, business like and approachable. I really felt that they were looking after my requirements. The service I received from them was excellent. A great team and a pleasure to have done ,...
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Sep 13,2013
Sep 13,2013
1
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Excellent personal service. Ashley gave me the impression that he really cared about me as a person, and not just "another customer". Patricia is brilliant at getting things sorted. An old fashioned, personal service is quite refreshing in this day and age....
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Sep 09,2013
Sep 09,2013
1
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The service was efficient and business like. We were impressed with the marketing as well as the my' account'feature on company website which allows us to track viewings, comments and offers....
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Sep 06,2013
Sep 06,2013
0
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Absolutely fantastic. We were in a chain and had a private buyer who pulled out so the chain was about to fall apart and we were going to lose our dream home. We had 2 estate agents including cubit and west who valued our property at ...
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Apr 22,2013
Apr 22,2013
3
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I could not have had a better service anywhere else. Both Ashley and Owen were attentive, helpful and very kind.
Ashley spent a lot of time with me both as a prospective buyer taking me to numerous viewings at the drop of a hat and ...
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Apr 18,2013
Apr 18,2013
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Albeit a slow process for what was a relatively simple sale, Ashley was good at keeping in touch and chasing up solicitors etc. generally a good service from C and W, made better by Ashley's hard work on the sale....
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Apr 15,2013
Apr 15,2013
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A good service fron both Ashly and Owen at Cubitt & West. Both agents were responsive to my requirements and the sale went through swiftly without any major hitches. Very happy with the new house....
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Apr 07,2013
Apr 07,2013
0
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the agents cannot do enough to help you through the experience of selling your property. They are professional,but friendly and approachable and listen to your concerns.I would hesitate to use them again!...
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Mar 05,2013
Mar 05,2013
0
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We cannot praise Ashley Buckley enough. Right from the start he was honest, informative and genuinely helpful. We were not very up on all the jargon that goes with buying a property, but Ashley never tired of explaining things to us if we had a ...
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Mar 05,2013
Mar 05,2013
1
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From the moment Owen Badman called at the address and took our instructions ,, arranged the photographer and 58 accompanied viewings later the property was sold. Throughout the time the property was on the market I was kept up todate by Ashley.
As I am living 200 miles ...
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Jan 24,2013
Jan 24,2013
4
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Ashley took over as our agent half way through the sale. He was always available to talk when I had questions about the progress of the sale. He was proactive in pushing it through quickly for all parties and really took personal responsibility in ensuring ...
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Dec 12,2012
Dec 12,2012
1
people found
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Our first reason for approaching C&W was through recommendation from a family member who was very impressed with the overall service provided for his property sale. From our initial meeting with Aston and Owen we developed a good working relationship, felt valued customers and ...
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Sep 27,2012
Sep 27,2012
1
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The service I received from the staff at Cubitt & West Patcham was exceptional. They were constantly updating me on the situation with the sale of my property. They were on the ball with chasing up all parties concerned (solicitors etc) connected with my sale and ...
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Sep 09,2012
Sep 09,2012
1
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I put my house on the market with Cubitt and West just over a year ago and from the outset they were extremely pro-active,
I had been with another agent who were terrible, I was locked into a 3month contract (that they held me to) ...
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Sep 06,2012
Sep 06,2012
0
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I found them really very good, the pictures were really great and were a good selling point.I always found them easy to talk to and discusse any problems that were arising from the coveyancing side of things. I felt they stayed interested in the
...
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Sep 05,2012
Sep 05,2012
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We bought a property and sold our property through Cubitt & West Patcham office. Really liked the friendly welcome we got soon as we walked in. Our questions were answered and we were sourced properties that we were interested in, and not just because they thought ...
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Sep 05,2012
Sep 05,2012
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Cubitt & West provided an exemplary service. They valued and sold the house very promptly and were always available and courteous when questions were asked. Nothing seemed to be too much trouble for them. We live out of the area and were selling a property as ...
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Last updated at 11:53 AM 26/02/2018 by Michael Cowe
