Pontefract, WF8
4.5/5, 68 reviews
93% recommended
88% sales valuation accuracy
95% sales fee satisfaction
67% lettings valuation accuracy
73% lettings fee satisfaction

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“Very poor service from the start. RR are ver......”

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Oct 21,2019
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Julie
By: 'Maria'
Oct 21,2019
2 people found
this helpful
Very poor service from the start. RR are very poor at calling you back, very poor when you have a query and trying to sort a problem. My tenants put a new kitchen in my property and RR missed it when they did a review visit!! The tenant then told them they'd put the kitchen in and got permission after the fact (which they didn't), and RR failed to check this with us. We didn't find out about this until the day the tenant advised they were handing the keys back - 3 months later. RR answer 'they presumed that we knew'. Very poor. We now have queries about claiming from this tenant, and you wait days for answers, days and days, promises to call back and they don't call. I've asked them to take my complaint further and involve the area manager, that was a week ago and still no call back. They just don't make you feel like they want your business. I have moved my property to another agent, and they say they are always getting people to them from RR due to poor service. RR are expensive and everything has a fee. I want the termination done on my property, and guess what £120 + vat and they tell me that's BEFORE they'll even go out. I am looking to purchase 3 more properties to rent out and even though I keep reminding them that my account will grow with them, I still cant get a decent service. I have viewed a property they have for sale, but I don't even want to give them any more of my money. I have complained so many times, its unreal. I certainly wouldn't recommend.
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Latest Reviews

View all Reviews 68
6th May 2022
reviewed by 'Donna cartwright'
“Fantastic company after being let down by a previous company reeds estate agent was fantastic from start to finish really ......”
7th Apr 2022
reviewed by 'Nick Ramsey'
“The team at Reeds Rains were exceptional throughout and made the process absolutely pain free. Ash in particular was there ......”
14th Mar 2022
reviewed by 'Adrian And Christine Pollard'
“Hi Reeds RainJust a big thank you for the sale of our property.We would like to especially say that ......”
26th Nov 2020
reviewed by 'L'
“I cannot recommend this branch enough. Manager Scott and Vicky have been outstanding from start to finish. They have far ......”
23rd Dec 2019
reviewed by 'Wendy'
“Very friendly, approachable staff but at same time are honest and down to earth.When the going gets tough they ......”
5th Dec 2019
reviewed by 'Kayleigh'
“First time selling and RR hit the ground running. The open house worked a dream however as luck would have ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Reeds Rains
22-24 Beastfair
Pontefract
West Yorkshire
WF8 1AW
01977 701891

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 95% £48,000 £900,000
Lettings 67% 73% £355 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 10 2 23 1 21 0 2 1
Areas covered
  • WF8
  • WF7
  • WF9
  • WF11
  • DN14
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Fantastic company after being let down by a p......”

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May 06,2022
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Ash
By: 'Donna cartwright'
May 06,2022
0 people found
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Fantastic company after being let down by a previous company reeds estate agent was fantastic from start to finish really professional kept us upto date with everything couldn’t do enough for you Ashlooked after us and she was brilliant she got us more for ...
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By: Elise Bowler
May 10, 2022
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Thank you Donna your comments are really appreciated and we are all so happy you have moved and hope you all the best with your onward plans ...

“Exceptional throughout......”

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Apr 07,2022
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Ash
By: 'Nick Ramsey'
Apr 07,2022
0 people found
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The team at Reeds Rains were exceptional throughout and made the process absolutely pain free. Ash in particular was there every step of the way and couldn't do enough to help from the word go. The sale was seamless with glowing reports from the buyers ...
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By: Elise Bowler
Apr 07, 2022
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Thank you Nick for the kind review. We are glad to hear the service was exceptional and wish you and your family all the best in your new home. ...

“A big Thank You...”

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Mar 14,2022
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Vicky
By: 'Adrian And Christine Pollard'
Mar 14,2022
0 people found
this helpful
Hi Reeds Rain Just a big thank you for the sale of our property. We would like to especially say that Vic's showed a very professional & courteous manner throughout our sometimes stressful time. Vic's to us must be one of your key team players & deserves ...
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“Exceptional Service - highly recommended...”

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Nov 26,2020
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Scott
By: 'L'
Nov 26,2020
0 people found
this helpful
I cannot recommend this branch enough. Manager Scott and Vicky have been outstanding from start to finish. They have far exceeded my expectations and the selling process went exceptionally smoothly. They both constantly kept me updated on viewings and progress and were always on hand ...
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“Very friendly, approachable staff but at same......”

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Dec 23,2019
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By: 'Wendy'
Dec 23,2019
0 people found
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Very friendly, approachable staff but at same time are honest and down to earth. When the going gets tough they are calm and professional with both parties. Recommend this team to any landlord/landlady....
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By: Julie Sumner
Dec 27, 2019
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Thank you Wendy for the kind words. It was a pleasure to deal with you and hopefully everything will now run smoothly. ...

“First time selling and RR hit the ground runn......”

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Dec 05,2019
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Hedley
By: 'Kayleigh'
Dec 05,2019
0 people found
this helpful
First time selling and RR hit the ground running. The open house worked a dream however as luck would have it all offers fell through. The team worked to push for viewings and it felt like it would be never ending. Hedley has been on ...
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“Very poor service from the start. RR are ver......”

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Oct 21,2019
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Julie
By: 'Maria'
Oct 21,2019
2 people found
this helpful
Very poor service from the start. RR are very poor at calling you back, very poor when you have a query and trying to sort a problem. My tenants put a new kitchen in my property and RR missed it when they did a review ...
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“Great service...”

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Jun 19,2019
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Nikki
By: 'Craig'
Jun 19,2019
0 people found
this helpful
I was really happy with the service I got from Nikki finding me a new tenant, great communication, quick turnaround an stress free. Highly recommended, thanks again see you for the next one....
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Comment on agent fees
Good
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By: nikki
Jun 19, 2019
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thank you for your kind words! ...

“First class...”

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May 07,2019
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Sally
By: 'Lee'
May 07,2019
0 people found
this helpful
From start to finish it was a first class service. They worked really hard to help me secure my tenancy and made it a stress free move. well done Sally & Nikki and once again Thank you....
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Comment on agent fees
Good
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“Sarah was absolutely brilliant in negoiating the sale of my house and the buying of my new home thank you...”

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Apr 10,2019
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Sarah
By: 'Susan'
Apr 10,2019
0 people found
this helpful
Sarah was brilliant in negoiating the sale of my house and the purchase of my new house thank you .She went out of her way to be helpful with a very quick sale on both accounts...
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good
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“Excellent...”

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Mar 18,2019
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Sally
By: 'Rob'
Mar 18,2019
0 people found
this helpful
First time I have had any communication with a letting agent and I must say Sally was brilliant from start to finish . Extremely professional and nothing was too much trouble , even to checking after her work was done to making sure everthing went smoothly. Highly ...
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Comment on agent fees
Good
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“Great service...”

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Jan 25,2019
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Hedley
By: 'BURKEY'
Jan 25,2019
0 people found
this helpful
Brilliant service and negotiation skills. Hedley was polite funny and always helpful....man was pure mustard!!! Much recommended if selling....
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Comment on agent fees
Neutral
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“Disaster from the start!...”

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Nov 02,2018
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Nikki
By: 'EllieC'
Nov 02,2018
5 people found
this helpful
We applied for a house to let April, it took them a month to put the property through the system, they failed to photocopy a passport correctly and other things i thought would be quite simple on the day of signing the contract it took 5 ...
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Comment on agent fees
The Fees are Ridiculous! All they Want is money
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“nasty discriminative people...”

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Apr 06,2018
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By: 'adam'
Apr 06,2018
2 people found
this helpful
taken my deposit and built up my hopes, then doing all they could to reject me - because im disabled. they altered my income to being lower than it is, to then say i needed 6 months rent - which i have. my credit rating was ...
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Comment on agent fees
terrible. value for money??? i paid to be judged and spoke to like an idiot
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By: Reeds Rains
May 01, 2018
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Sorry you were unhappy. We would never discriminate against a tenant due to disability - concerns were raised due to your credit check alone. I know you will have since discussed this further with the branch, but if you have any further concerns please contact us on [email protected]. Thanks, Reeds Rains. ...

“Recently used RR to Let a property, Sarah @ Pontefract always ......”

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Dec 05,2017
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Sarah
By: 'Anonymous'
Dec 05,2017
0 people found
this helpful
Recently used RR to Let a property, Sarah @ Pontefract always helpful. Found the process slow! Must be hard for prospective tenants. Other than that they do as advertised....
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Comment on agent fees
Average
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“Just like to say how much I appreciate the dedicated ......”

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Aug 10,2017
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Heather
By: 'Jayne'
Aug 10,2017
0 people found
this helpful
Just like to say how much I appreciate the dedicated staff at Reeds Rains at Pontefract and especially a big thanks to Heather Lucas who went above and beyond to get me the best service and deal . I will highly recommend this team Kind regards ...
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Comment on agent fees
Competitive
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“This review appears to be limited to two named staff ......”

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Jun 29,2017
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Ruth
By: 'Kevin.'
Jun 29,2017
0 people found
this helpful
This review appears to be limited to two named staff members, however I wish to extend my sincere thanks and appreciation for the marketing and subsequent sale of my property to all members of the Pontefract Branch. However Ruth and Vicky were the main staff ...
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Comment on agent fees
Seem to be quite average fees.
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“I am currently purchasing a property through Reeds Rains. The ......”

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Oct 10,2016
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stephanie
By: 'Jean'
Oct 10,2016
0 people found
this helpful
I am currently purchasing a property through Reeds Rains. The first member of staff I spoke to on the telephone was Stephanie and she was so helpful. She arranged to meet me at the property the next day and when we got there she had ...
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“We were guided through the buying process of our new ......”

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Sep 29,2016
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Frankie
By: 'Claire'
Sep 29,2016
3 people found
this helpful
We were guided through the buying process of our new home by Frankie who was very professional in all aspects of the move. She kept us up to date with regular telephone calls and messages ....
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“After some deliberation I selected Reeds Rain to conduct our ......”

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Sep 13,2016
Minithumbup
By: 'Gary'
Sep 13,2016
0 people found
this helpful
After some deliberation I selected Reeds Rain to conduct our house sale and this decision was the correct one on all fronts from beginning to the end. All staff at the branch were helpful in particular Frankie Westerman was outstanding. I can honestly say without ...
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Comment on agent fees
Good though still awaiting refund from Head Office
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“Of all the letting agents that I had communicated with ......”

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Jun 17,2016
Minithumbup
By: 'Jan'
Jun 17,2016
0 people found
this helpful
Of all the letting agents that I had communicated with or dealt with whilst looking for a property, Louise and Julie were far and above the most professional, honest and friendliest people that we came into contact with. They kept us updated at every stage, ...
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Comment on agent fees
Very Good
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“The Pontefract dealt with a very sensitive sale for us ......”

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May 25,2016
Minithumbup
By: 'George'
May 25,2016
0 people found
this helpful
The Pontefract dealt with a very sensitive sale for us in the best possible way. I found all the staff extremely polite, friendly, helpful and professional at all times and they came up with a buyer. It was a pleasure to deal with them. I ...
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Comment on agent fees
as always fees could be better but they are not the worst.
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“Top Class service from start to finish!, Victoria McDonnell was ......”

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Mar 11,2016
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Vicky
By: 'Luton/Ponty'
Mar 11,2016
0 people found
this helpful
Top Class service from start to finish!, Victoria McDonnell was very very helpful and always on hand if and when we needed her, no hesitation in recommending Vicky or Reed Rains to anyone...
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“Only really spoke on the phone but i felt vicky ......”

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Mar 07,2016
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Vicky
By: 'John'
Mar 07,2016
1 people found
this helpful
Only really spoke on the phone but i felt vicky went above and beyond to help me out as my circumstances and situation meant I was difficult to be contacted...
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“Louise has for the second time now assisted us in ......”

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Mar 01,2016
Minithumbup
By: 'Sharron'
Mar 01,2016
0 people found
this helpful
Louise has for the second time now assisted us in a smooth and successful move into our rented property Sharron Wedgwood...
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“Terrible experience from beginning to finish. they are always taking ......”

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Dec 12,2015
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Julie
By: 'Adi'
Dec 12,2015
1 people found
this helpful
Terrible experience from beginning to finish. they are always taking side of landlord. All tenants be aware. After 6 years they did not want to return me £100 bond as landlord requested 2 doors to be replaced. I offered repair he refused, so they took his side. There ...
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What agent could do to change your mind?
Fee to be paid every 12 months, regardless of lenght of occupation. We lived 6 in house and had to sign contract every year.
Attached Filesnbsp;
Comment on agent fees
Fee to be paid every 12 months, regardless of lenght of occupation. We lived 6 in house and had to sign contract every year.
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“It took over a year for our property to be ......”

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Dec 12,2015
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By: 'Mr'
Dec 12,2015
1 people found
this helpful
It took over a year for our property to be sold. The agents did not appear to be very pro-active in trying to sell the property. Weeks could go by without hearing from them and more often than not we had to chase them up ...
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“Louise was very professional & extremely helpful & always got straight back ......”

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Dec 11,2015
Minithumbup
By: 'Shell35'
Dec 11,2015
0 people found
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Louise was very professional & extremely helpful & always got straight back to me with any questions I had. I'm very happy with hers & Julies help & advise...
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Comment on agent fees
I think ‚£180 is very steep for a few checks but accept that is what needs to be done. I am not at all happy about the ‚£120 fees to renew my 6 month tenancy or to leave it
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“We are the first time buyers of the property and ......”

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Dec 04,2015
Minithumbup
By: 'Jelena'
Dec 04,2015
0 people found
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We are the first time buyers of the property and Fiona Edwards was dealing with it.She is a very positive and supportive person,friendly and smiling.Any problems or questions we had( there were lots from our side),Fiona responded quickly in a professional ...
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“Louise was very pleasant and very helpful, she made us ......”

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Dec 03,2015
Minithumbup
By: 'Brogan'
Dec 03,2015
0 people found
this helpful
Louise was very pleasant and very helpful, she made us feel very welcome and has lovely phone manners. Definitely would deal with her again....
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Vendor Fees

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Tenant Fees

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Last updated at 17/03/2023, 6:10 PM by Elise Bowler
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:10 PM 17/03/2023 by Elise Bowler

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