“Absolutely terrible experience with my house ......”
1 Star Review
Aug 29,2019
By:
'Johnathon'
Aug 29,2019
Branch: Birmingham, One Colmore Row
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B69
Branch: Birmingham, One Colmore Row
Lettings (as a Landlord)
Postcode: B69
2
people found
this helpful
Absolutely terrible experience with my house rental, gave them my house with trust and got it back in a terrible state, the tenant left without paying his last 3 months rent, I was given there rent guarantee policy when I agreed the terms of agreement of my house, however they failed to keep there word and never guaranteed the rent when the tenant did not pay.
A property inspection was due 3 months after the tenant moved in, we agreed that a member of staff would meet us there, however we had a phone call from the office to say they could not make it because they where short staffed ( yet claim to be known for the excellent customer service). They failed to give the tenant notice once we requested it and also failed to meet us at the property once the tenant had vacated to do a final inspection.
My house was left in poor condition, my white goods, wardrobe, light fittings and other personal belongings where stolen by the tenant that they confirmed would be a grate tenant and who they could personally guarantee( we have the mid term property inspection report, and inventory prior to tenant moving in which proves this).
Our calls and emails where ignored by staff, the phones were put down on us on numerous occasions when we were after updates.
They promised the changing over of the utilities had been done, however the tenant failed to pay and utility bills whilst at the house ( we still have all the letters coming through to date).
There's a lot of other issues that were not addressed, my personal experience with this agent were horrific, lies lies and more lies from start of tenancy to when the tenant did eventually go (which we had to get out ourselves as they refused to give the tenant notice). The whole process caused a very distressing time for me and my family and has put us of renting our house out ever again. What was promised was not delivered, the whole process was wrong and the way we were treated by this agent was appalling. I am personally surprised how there are not any bad reviews for this agent as I fail to believe that it has only been myself that have been treated like this from this estate agent.
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