Thank you for your feedback. To cover the points you raise. All Lauristons recommended contractors have been specifically chosen to provide excellent customer service, superb workmanship and competitive quotes. All call out charges and general labour is below what we would expect as the market average having researched a number of contractors in the local area. Lauristons are always flexible to use contractors that our landlords may wish to use. Ideally Lauristons would like to use their own contractors so that the property management department has full control when liaising with all parties concerned to conclude all matters as efficiently as possible. With regards to this property we have proceeded to use the client’s contractor on a number of jobs. Unfortunately, this contractor did on a number of occasions delay in responding to the client as to when they would be available to carry out certain work which meant there were delays in providing feedback to the tenant.

With regards to outstanding issues relating to the rent not being paid in full I am unable to see any correspondence on file relating to this matter. The current tenants pay separately which sometimes means that the payments will arrive in installments and on different days – however looking at the ledger the rent arrives on the day that was agreed at the commencement of the tenancy. However, I appreciate you may have concerns I am unaware of so I will respond to your directly on this matter to see how I might of assistance, to clarify the points discussed above and to hopefully move forward to improve our relationship.