“Avoid at all costs. Seriously think twice....”
1 Star Review
Aug 28,2023
By:
'Ben'
Aug 28,2023
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW11
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Tenant)
Postcode: SW11
1
people found
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Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents.
Let’s start with this. We had damp in the bathroom a few months into our contract, which we told them ...
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1
people found
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“Excellent customer service. Neel Patel was ve......”
5 Star Review
May 16,2022
By:
'Maria Taibo'
May 16,2022
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: SW19
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: SW19
1
people found
this helpful
Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much appreciated....
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1
people found
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“Tamas was incredible when it came to helping ......”
5 Star Review
Sep 16,2021
By:
'Victoria'
Sep 16,2021
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Rent PCM: £1925
Would you recommend?: Yes
Postcode: SW8
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Rent PCM: £1925
Postcode: SW8
0
people found
this helpful
Tamas was incredible when it came to helping us with our property search. The market has been absolutely crazy and Tamas went above and beyond to help us. He found us the perfect property and was very accommodating to our requirements. He was there to ...
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0
people found
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“If you are selling in SW20 find another agent......”
1 Star Review
Jun 24,2021
By:
'Gary'
Jun 24,2021
Branch: London, 53 Wimbledon Hill Road
Services: Sales (as a Vendor)
Sold price: £950000
Would you recommend?: No
Postcode: SW20
Branch: London, 53 Wimbledon Hill Road
Sales (as a Vendor)
Sold price: £950000
Postcode: SW20
1
people found
this helpful
If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand before they got me so sign an exclusive sale agreement, I never received any updates or useful information regarding what was happening, awful pictures taken ...
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1
people found
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“Helpful, professional and supportive...”
5 Star Review
Apr 18,2020
By:
'Sarah'
Apr 18,2020
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW16
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Landlord)
Postcode: SW16
1
people found
this helpful
The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear advice throughout....
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1
people found
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“Proactive and supportive...”
5 Star Review
Apr 07,2020
By:
'Miles'
Apr 07,2020
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW19
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Landlord)
Postcode: SW19
1
people found
this helpful
Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ensuring everyone is kept safe. Letting our house through Lauristons in August was in hindsight a great decision or us, and our tenants....
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1
people found
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“A very satisfied landlord...”
5 Star Review
Apr 07,2020
By:
'Atkins'
Apr 07,2020
Branch: London, 188 Upper Richmond Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW15
Branch: London, 188 Upper Richmond Road
Lettings (as a Landlord)
Postcode: SW15
0
people found
this helpful
I have found Lauristons to be extremely professional and am very satisfied with the services they provide. They have been consistently prompt in getting back to me and in these very uncertain times have been understanding and supportive. Would recommend hands down, especially Jean-Claude in ...
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0
people found
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“Although I live in South Africa Lauristons ke......”
5 Star Review
Apr 07,2020
By:
'Jeanette'
Apr 07,2020
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Landlord)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: SW19
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Landlord)
Rent PCM: £1400
Postcode: SW19
1
people found
this helpful
Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, Michelle and Emma are are part of a great team...
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1
people found
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1 Star Review
Dec 03,2019
By:
'Simran'
Dec 03,2019
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: SW2
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SW2
1
people found
this helpful
Awful!
No communication. Emails constantly ignored, unless they need something from you, then you receive a bombardment of emails.
No customer service.
No help. And they charge extortionate check out fees, that are not fully disclosed in the contract.
Please save yourself the time and ...
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1
people found
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“Brilliant support from Alex F...”
5 Star Review
Jul 21,2019
By:
'Charlotte'
Jul 21,2019
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW11
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Postcode: SW11
0
people found
this helpful
Alex F at HQ is brilliant - she made the whole process of moving so much easier than it could have been. I am honestly so grateful for her support and have been very impressed. Highly recommend working with Alex on any move!...
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0
people found
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5 Star Review
Jul 01,2019
By:
'amanda'
Jul 01,2019
Branch: London, 172 Lavender Hill
Services: Lettings (as a Landlord)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: SW11
Branch: London, 172 Lavender Hill
Lettings (as a Landlord)
Rent PCM: £1400
Postcode: SW11
0
people found
this helpful
I've been letting my flat through Lauristons for about 15 years and have been generally satisfied with the service but in recent months they have been absolutely amazing. We've had a really nasty experience with a trouble-making, rude and unreasonable tenant and Alexandra managed it brilliantly. ...
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0
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“Unethical and dishonest...”
1 Star Review
May 10,2019
By:
'Aquila'
May 10,2019
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Rent PCM: £1980
Would you recommend?: No
Postcode: SE17
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Rent PCM: £1980
Postcode: SE17
0
people found
this helpful
They never sent you a check-out inventory report and just steal £1400 from you for no reason, no evidence. They have promised we don't need to pay cleaning fee at the end of tenancy because it was not cleaned at all before we moved in. Their ...
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Comment on agent fees
Bad. I would rather donate all the money I paid them to charity and not to them. They didn't do their jobs and just keep lying I have spent hundreds of hours to ask them to remove landlord's personal stuff and dangerous furniture that could severely harm my 1 year old baby.
0
people found
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“Good customer service...”
5 Star Review
Apr 24,2019
By:
'Matilda'
Apr 24,2019
Branch: London, 188 Upper Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: SW15
Branch: London, 188 Upper Richmond Road
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: SW15
0
people found
this helpful
We recently rented a 1 bed flat in Putney through Lauristons and were really happy with all the help we got from Lauren Green, she was always prompt in email responses and helped us through the process with kindness....
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Comment on agent fees
Fees are slightly high but so are all agency fees.
0
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“Excellent advice service...”
5 Star Review
Apr 12,2019
By:
'G'
Apr 12,2019
Branch: London, 120 Balham High Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW2
Branch: London, 120 Balham High Road
Lettings (as a Landlord)
Postcode: SW2
0
people found
this helpful
I highly recommend Steve English at Lauristons Wandsworth office. His excellent property knowledge and efficiency in arranging a valuation of my house made it easy to prepare it for new rental tenants....
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Comment on agent fees
Good
0
people found
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1 Star Review
Mar 07,2019
By:
'Peppe'
Mar 07,2019
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: 1053
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Postcode: 1053
2
people found
this helpful
Can I select zero?
Unfortunately I have to register another terrible experience with an estate agency. The level of the service we have received has been embarrassing and incredibly poor, and when there are so much money involved plus the fees they charge, this is ...
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2
people found
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“Service above and beyond...”
5 Star Review
Nov 19,2018
By:
'TimR'
Nov 19,2018
Branch: London, 188 Upper Richmond Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW15
Branch: London, 188 Upper Richmond Road
Sales (as a Vendor)
Postcode: SW15
0
people found
this helpful
I recently sold my flat through Nick Scott at Lauristons in Putney
Fantastic service that went well above and beyond what could be expected. It was only because of Nick's work that the sale went through.
Things got complicated as my buyer needed various permissions ...
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Comment on agent fees
Standard rate - quite a lot of money, but real professional service managing a complicated process
0
people found
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“Poor customer service...”
1 Star Review
Oct 30,2018
By:
'Would'
Oct 30,2018
Branch: London, 345a Kennington Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE17
Branch: London, 345a Kennington Road
Lettings (as a Tenant)
Postcode: SE17
1
people found
this helpful
I am extremely disappointed with the way Lauristons have treated me from start to finish. I was allocated a Negotiator who left mid way through our process and we were not informed of this so proceeded to contact them with no response. Our second Negotiator ...
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Comment on agent fees
bad
1
people found
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1 Star Review
Aug 07,2018
By:
'James'
Aug 07,2018
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: SW11
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: SW11
2
people found
this helpful
They were not up-front and honest about their fees with us. After having lived in the flat, we were told that we had to pay over £500 for the renewal of the contract.
Throughout the tenancy we were good tenants. We left the flat spotless, paid ...
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Comment on agent fees
Extortionate. They will keep charging and charging you for even the smallest things.
2
people found
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“Putting tenant's (baby) life in danger...”
1 Star Review
Jul 31,2018
By:
'YC'
Jul 31,2018
Branch: London, 345a Kennington Road
Services: Lettings (as a Tenant)
Rent PCM: £1833
Would you recommend?: No
Postcode: SE17
Branch: London, 345a Kennington Road
Lettings (as a Tenant)
Rent PCM: £1833
Postcode: SE17
2
people found
this helpful
We live in a 2-beds flat with our little baby girl who is 10 months old.
We have moved in this flat this April. We have been complaining about a HUGE Wardrobe full of books and landlord's personal stuff that belongs to Landlord. Before we moved ...
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Comment on agent fees
Terrible service and unethical agent. They shouldn't be charging agent's fee as they are violating my right as tenants.
2
people found
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“Very helpful and professional...”
5 Star Review
Jun 28,2018
By:
'Cristina'
Jun 28,2018
Branch: London, 345a Kennington Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SE15
Branch: London, 345a Kennington Road
Lettings (as a Landlord)
Postcode: SE15
1
people found
this helpful
Excellent Service !
Very professional, helpful and friendly. Thanks Tamas ( Kennington branch) for your help in renting our property, you made the whole process so easy and stress free, I really appreciate the time you took to explain the whole process and answer all our questions....
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Comment on agent fees
Good
1
people found
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Yes
“Professional and helpful...”
5 Star Review
Jun 12,2018
By:
'Dan'
Jun 12,2018
Branch: London, 188 Upper Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Branch: London, 188 Upper Richmond Road
Lettings (as a Tenant)
Postcode: SW15
0
people found
this helpful
Really friendly and professional guys. Did everything they could to help us out! Questions were answered quickly and all contact was dealt with efficiently...
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0
people found
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5 Star Review
Apr 16,2018
By:
'Mosky'
Apr 16,2018
Branch: London, 188 Upper Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Branch: London, 188 Upper Richmond Road
Lettings (as a Tenant)
Postcode: SW15
0
people found
this helpful
Very good letting agency. They are really close to you to help you finding the right flat and the agents are very nice and polite.
Alex is a great one! would recommend!...
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0
people found
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“Worst letting agency in London. Having lived in London for 4 ......”
1 Star Review
Mar 02,2018
By:
'Jessica'
Mar 02,2018
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Tenant)
Rent PCM: £1475
Would you recommend?: No
Postcode: SW19
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Tenant)
Rent PCM: £1475
Postcode: SW19
3
people found
this helpful
Worst letting agency in London.
Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency.
The whole process from start to finish was made ...
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Comment on agent fees
Higher than average
Be aware of the professional clean charge before you sign your contract
Moving in and check out fees are the highest I've ever paid, even since moving out of the flat.
£60 charge to provide a reference to a new letting agency.
3
people found
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Yes
“The worst letting agency I have ever come across. If ......”
1 Star Review
Jan 31,2018
By:
'Hanna'
Jan 31,2018
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW11
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Postcode: SW11
5
people found
this helpful
The worst letting agency I have ever come across.
If you are looking for a professional, efficient, understanding and helpful letting agency, then Lauristons is not the letting agency for you and may I advice you to run the other way.. far far away. James' ...
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5
people found
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“This agancy failed to release your deposit on time and ......”
1 Star Review
Dec 28,2017
By:
'Sesame'
Dec 28,2017
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: No
Postcode: SW11
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: SW11
3
people found
this helpful
This agancy failed to release your deposit on time and made up charges totalling over £200. They failed to response to our TDS inquiry and their correspondence with us in unprofessional. Try to avoid this agent....
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Comment on agent fees
Super high.
3
people found
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“Excellent service, helpful and friendly team, especially our main agent ......”
5 Star Review
Dec 05,2017
By:
'IL'
Dec 05,2017
Branch: London, 53 Wimbledon Hill Road
Services: Sales (as a Vendor)
Sold price: £454000
Would you recommend?: Yes
Postcode: SM4
Branch: London, 53 Wimbledon Hill Road
Sales (as a Vendor)
Sold price: £454000
Postcode: SM4
0
people found
this helpful
Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process ...
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Comment on agent fees
In line with everyone else’s.
0
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“Great agency, I found them to be the right balance ......”
5 Star Review
Nov 22,2017
By:
'Roxana'
Nov 22,2017
Branch: London, 53 Wimbledon Hill Road
Services: Sales (as a Vendor)
Sold price: £495000
Would you recommend?: Yes
Postcode: SW19
Branch: London, 53 Wimbledon Hill Road
Sales (as a Vendor)
Sold price: £495000
Postcode: SW19
0
people found
this helpful
Great agency, I found them to be the right balance between a large enough agency, able to drive in a lot of viewings and ensure a good offer, and a small enough agency with a local feel, that treated us with deference and promptitude, not ...
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Comment on agent fees
I found the fees to be acceptable, in the mid-range of our searches and the service was great so we are happy with it.
0
people found
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“James replied promptly to my online request and was more ......”
5 Star Review
Nov 06,2017
By:
'Katherine'
Nov 06,2017
Branch: London, 53 Wimbledon Hill Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SW12
Branch: London, 53 Wimbledon Hill Road
Sales (as a Buyer)
Postcode: SW12
0
people found
this helpful
James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls.
He took the time to know my search requirements and put together a very good viewing schedule with his colleague ...
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Comment on agent fees
N/A
0
people found
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“Would give 0 if possible for customer service. Rude and defensive ......”
1 Star Review
Oct 24,2017
By:
'Alf'
Oct 24,2017
Branch: London, 53 Wimbledon Hill Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SW19
Branch: London, 53 Wimbledon Hill Road
Sales (as a Vendor)
Postcode: SW19
2
people found
this helpful
Would give 0 if possible for customer service. Rude and defensive when told property was being withdrawn. No guidance or consideration of the customers needs. Said they call 200 customers a day no one did anything in the 30 minutes we were sitting in the office...
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Comment on agent fees
Fees were high considering the effort put in.
2
people found
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“Great management of our tenancy and convenient processing of all ......”
5 Star Review
Sep 28,2017
By:
'Tanya'
Sep 28,2017
Branch: London, 53 Wimbledon Hill Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW20
Branch: London, 53 Wimbledon Hill Road
Lettings (as a Tenant)
Postcode: SW20
0
people found
this helpful
Great management of our tenancy and convenient processing of all documentation. Georgina paid particular attention to our needs and made the entire process simple to navigate for us. She paid particular attention to our views and was very accommodating to our needs. Thanks a ton ...
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Comment on agent fees
Transparent with no hidden fees and appropriate costs which were made aware to us from the start.
0
people found
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