100% sales valuation accuracy
95% sales fee satisfaction
97% lettings valuation accuracy
89% lettings fee satisfaction
Aug 12,2019
Aug 12,2019
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Students Stay Away.
If I could give less than 1 star I would. Myself and my 4 other housemates went with enfields this year, to find a student house for our second year of university. over the 11 month period, we were treated as idiots, with all sorts of necessary costs and fees which simply do not exist in the real world e.g. exit fee of £210 per tenant, administration fee of £400 per tenant, the list goes on.
Our house was old, had its problems - problems that would have taken less than a days work to fix had they been bothered to contact the landlord (who we never met or ever heard from ourselves) and get them sorted. Our boiler (which looks like a relic off the titanic), didn't work properly from day 1, meaning we had insufficient heating over the winter, and no hot water throughout our entire tenancy. We emailed, phoned, even went to the agency in person, multiple times and they never did anything at all. The first ground floor bedroom had severe rising damp from before our tenancy started, and we were assured that it would be fixed before we moved in. This was never fixed and continued to get increasingly worse, as DRIPPING WATER was accumulating around the 2 plug sockets in the bedroom. A combination of which we are taught to be deadly from a very early age. Ground floor bedroom number 2, had an infestation of slugs which got into the tenant's clothes, shoes and carpet, and again Enfields did nothing about the issue. Upstairs first bedroom had damp and mould; they told the tenant to simply wipe the mould off the wall with a wet-wipe, which then put more damp into the wall and caused more of an issue, not to mention the fact that it created a black, smeary mess on the wall which we will probably now get penalised for in our deposit. Upstairs second bedroom had more mould on both the ceiling and the wall behind the tenants pillows, so she was sleeping in front of this mould the whole time - surprise, surprise Enfields chose to ignore the numerous emails the tenant had sent to them with photos of the issue. Saving the best to last, the upstairs third bedroom was so poorly ventilated, that thick layers of toxic black mould were accumulating on all four walls of the room, into the wardrobe and surrounding the bed. This resulted in a decline in health for the tenant, who ended up not being able to stay in the room any longer, due to rashes and poor breathing taking over as a result. The landlord apparently promised a rent reduction of 50% to her, however this took nearly 2 months to be put into place. She also had to throw away the majority of her clothes and shoes in the wardrobe because they were so damaged from the mould and damp in the room. She had contacted Enfields countless times, phoned them, had her parents phone them, and every time Lisa would be conveniently out of office. Every now and then we would have builders show up (usually unannounced) to fix the damp in the bedrooms, however their idea of fixing the damp and mould was to literally just paint over it. Later on they told us to keep the heating on as much as possible so as to dry out the damp, and we expressed our concerns over costing of the excess gas usage (to which Enfields had promised us the Landlord would reimburse us for), and the fact that the boiler and thermostat didn't work, as a result, Enfields did nothing and the problems worsened. To add insult to injury, the washing machine then broke, it took Enfields a week just to reply to our initial email about the issue and then another nearly 2 weeks for them to send someone to replace it. Except they couldn't fit it for some sort of plumbing issue, so then we had to wait even longer for it to get fitted. As of the final day of the tenancy the old machine was still sat in the utility room and we were never told what to do with it, and no one ever came to take it away.
As the tenancy went on we heard less and less from Enfields in regard to our issues with the house. Our shower stopped working due to an electrical fault, and we were left for over a week with no shower, we all emailed several times but it didn't make them feel the sense of urgency at all, for more context, we are all archaeology students, in the field getting muddy. A shower is fairly crucial for us, as it is for everyone.
The thermostat for the boiler was hanging off the wall from day 1, so even if the boiler was miraculously working we could never get the heating to be higher than 17 degrees. The living room light was unusable for over 2 months, because it was haphazardly hanging out of the ceiling with wires exposed, so when the bulb blew we couldn't change it, this problem wasn't fixed until the week before everyone moved out. We had 2 smoke detectors in the entire house, one in the hallway by the front door, 2 rooms away from the kitchen, and one on the upstairs landing. Upon a council inspection at the beginning of MARCH 2019, who were appalled by the lack of fire door and smoke detectors, we were told that there would be 3 additional smoke detectors put in as soon as possible. These smoke detectors were installed a week before we moved out, in the last week of July.
All of this on top of endless agents turning up with hopeful-looking future tenants, but they never gave us any advance notice for this at all (it is contracted that we are to have AT LEAST 24 hours notice before a viewing or inspection) so we told them they had to go. Mostly in hope that it would give the new tenants an insight into what they were potentially getting themselves into; an unreliable, disrespectful, unprofessional and inadequate agency, to go hand-in-hand with an overall stressful, disappointing and miserable tenancy.
I am unaware of how the agency treat normal tenants (non-students), but it seemed to us that they were completely taking advantage of the assumed naivety of us as students. I strongly recommend for anyone looking to rent or buy a property, to do it with literally ANYONE but Enfields. We have nothing positive to express about Enfields at all, and I hope for the new tenants (who are being charged an extra £20/month in rent for a house that hasn't been improved at all) that they make sure to stand up to them, and pester them with all issues, because they really won't care at all and good luck getting anything from them.
If I could give less than 1 star I would. Myself and my 4 other housemates went with enfields this year, to find a student house for our second year of university. over the 11 month period, we were treated as idiots, with all sorts of necessary costs and fees which simply do not exist in the real world e.g. exit fee of £210 per tenant, administration fee of £400 per tenant, the list goes on.
Our house was old, had its problems - problems that would have taken less than a days work to fix had they been bothered to contact the landlord (who we never met or ever heard from ourselves) and get them sorted. Our boiler (which looks like a relic off the titanic), didn't work properly from day 1, meaning we had insufficient heating over the winter, and no hot water throughout our entire tenancy. We emailed, phoned, even went to the agency in person, multiple times and they never did anything at all. The first ground floor bedroom had severe rising damp from before our tenancy started, and we were assured that it would be fixed before we moved in. This was never fixed and continued to get increasingly worse, as DRIPPING WATER was accumulating around the 2 plug sockets in the bedroom. A combination of which we are taught to be deadly from a very early age. Ground floor bedroom number 2, had an infestation of slugs which got into the tenant's clothes, shoes and carpet, and again Enfields did nothing about the issue. Upstairs first bedroom had damp and mould; they told the tenant to simply wipe the mould off the wall with a wet-wipe, which then put more damp into the wall and caused more of an issue, not to mention the fact that it created a black, smeary mess on the wall which we will probably now get penalised for in our deposit. Upstairs second bedroom had more mould on both the ceiling and the wall behind the tenants pillows, so she was sleeping in front of this mould the whole time - surprise, surprise Enfields chose to ignore the numerous emails the tenant had sent to them with photos of the issue. Saving the best to last, the upstairs third bedroom was so poorly ventilated, that thick layers of toxic black mould were accumulating on all four walls of the room, into the wardrobe and surrounding the bed. This resulted in a decline in health for the tenant, who ended up not being able to stay in the room any longer, due to rashes and poor breathing taking over as a result. The landlord apparently promised a rent reduction of 50% to her, however this took nearly 2 months to be put into place. She also had to throw away the majority of her clothes and shoes in the wardrobe because they were so damaged from the mould and damp in the room. She had contacted Enfields countless times, phoned them, had her parents phone them, and every time Lisa would be conveniently out of office. Every now and then we would have builders show up (usually unannounced) to fix the damp in the bedrooms, however their idea of fixing the damp and mould was to literally just paint over it. Later on they told us to keep the heating on as much as possible so as to dry out the damp, and we expressed our concerns over costing of the excess gas usage (to which Enfields had promised us the Landlord would reimburse us for), and the fact that the boiler and thermostat didn't work, as a result, Enfields did nothing and the problems worsened. To add insult to injury, the washing machine then broke, it took Enfields a week just to reply to our initial email about the issue and then another nearly 2 weeks for them to send someone to replace it. Except they couldn't fit it for some sort of plumbing issue, so then we had to wait even longer for it to get fitted. As of the final day of the tenancy the old machine was still sat in the utility room and we were never told what to do with it, and no one ever came to take it away.
As the tenancy went on we heard less and less from Enfields in regard to our issues with the house. Our shower stopped working due to an electrical fault, and we were left for over a week with no shower, we all emailed several times but it didn't make them feel the sense of urgency at all, for more context, we are all archaeology students, in the field getting muddy. A shower is fairly crucial for us, as it is for everyone.
The thermostat for the boiler was hanging off the wall from day 1, so even if the boiler was miraculously working we could never get the heating to be higher than 17 degrees. The living room light was unusable for over 2 months, because it was haphazardly hanging out of the ceiling with wires exposed, so when the bulb blew we couldn't change it, this problem wasn't fixed until the week before everyone moved out. We had 2 smoke detectors in the entire house, one in the hallway by the front door, 2 rooms away from the kitchen, and one on the upstairs landing. Upon a council inspection at the beginning of MARCH 2019, who were appalled by the lack of fire door and smoke detectors, we were told that there would be 3 additional smoke detectors put in as soon as possible. These smoke detectors were installed a week before we moved out, in the last week of July.
All of this on top of endless agents turning up with hopeful-looking future tenants, but they never gave us any advance notice for this at all (it is contracted that we are to have AT LEAST 24 hours notice before a viewing or inspection) so we told them they had to go. Mostly in hope that it would give the new tenants an insight into what they were potentially getting themselves into; an unreliable, disrespectful, unprofessional and inadequate agency, to go hand-in-hand with an overall stressful, disappointing and miserable tenancy.
I am unaware of how the agency treat normal tenants (non-students), but it seemed to us that they were completely taking advantage of the assumed naivety of us as students. I strongly recommend for anyone looking to rent or buy a property, to do it with literally ANYONE but Enfields. We have nothing positive to express about Enfields at all, and I hope for the new tenants (who are being charged an extra £20/month in rent for a house that hasn't been improved at all) that they make sure to stand up to them, and pester them with all issues, because they really won't care at all and good luck getting anything from them.
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Opening Hours
Address
Enfields Estate Agents
383 Wimborne Road
Winton,Bournemouth
Dorset
BH9 2AQ
01202 635870
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £124,000 | £600,000 |
| Lettings | 97% | 89% | £350 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 2 | 35 | 16 | 32 | 0 | 12 | 0 | 5 | 6 |
Areas covered
- BH9
- BH10
- BH11
- BH1
- BH2
- BH8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 19,2024
Oct 19,2024
0
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We have been with Enfields for some years now, and they support us with our buy-to-let properties.
The team at the Winton branch respond quickly whenever problems arise. They build up good relations with all the tenants by resolving any issues quickly and efficiently. They ...
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Feb 20,2024
Feb 20,2024
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It your son or daughter is a student please tell them to beware before renting from Enfields. If you want to be left without hot water and heating for weeks in the middle of December, if you want to live in a house with mice ...
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Jan 29,2024
Jan 29,2024
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My experience with Enfields Real Estate Agency was exceptional, thanks to their agent, Bethany. Her professionalism, efficiency, and kindness set a high standard for real estate service.
Bethany's prompt and transparent communication, along with her problem-solving skills, ensured a smooth home-buying process. Her caring attitude ...
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Oct 30,2023
Oct 30,2023
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I can thoroughly recommend Enfields Winton branch for their expertise, service and advice, all delivered in a friendly and approachable manner. I would not hesitate to use them again in the future....
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Sep 18,2023
Sep 18,2023
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Helpful and easy to communicate progress on the sale of the property. I would recommend to a friend. Both Jack & Rachael were very supportive as I was not able to be at the property most of the time....
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Aug 14,2023
Aug 14,2023
2
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I feel bad for the tenants that moved into the flat I had with Enfields Estate Agents Bournemouth, or any property with them.
Firstly, they used photos for the listings that were at least 5+ years old at the time (2019) and then used them AGAIN after ...
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Feb 06,2023
Feb 06,2023
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Amy showed us around several properties and gave us enough time to look around. Was a really good experience and we are continuing with Enfields....
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Dec 20,2022
Dec 20,2022
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Great experience with Amy at winton Enfields. Found us the perfect student property and great with communication and updates. Understood our requirements and delivered....
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Dec 15,2022
Dec 15,2022
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Amy was fantastic when helping us with our house viewings, she was very polite and helpful when answering any questions we had. She booked us appropriate properties that met our requirements and expectations and helped us to find our perfect property for next year!...
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Dec 12,2022
Dec 12,2022
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Amy helped us find student accommodation and provided great communication along the way. We were able to view houses quickly and efficiently....
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Dec 09,2022
Dec 09,2022
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I used Enfields for the first time last year to find student tenants for my properties. With their efficiency and regular updates I was happy to use them again this year. They increased my rent in line with current rates increasing yield. All staff are ...
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Nov 21,2022
Nov 21,2022
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I used Enfield for managing a property for a number of years, and eventually selling it. On both counts they did a great job, and I would recommend them for either role....
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Nov 19,2022
Nov 19,2022
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Enfields has assisted me in buying 3 properties in Bournemouth and work with me to let them. They have outstanding staff supporting the house purchase (big shout to Amy and Hugo) and a brilliant back team assisting with all the letting administration (Hannah is fantastic). Enfields ...
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Nov 18,2022
Nov 18,2022
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I decided to get in contact with Enfields and as somebody moving from the London area, I was originally apprehensive on moving to a new location. Jack was very informative and kept in contact from start to finish ensuring the whole process went smoothly.
A ...
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Nov 18,2022
Nov 18,2022
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So far we’ve had a really positive experience, as a group of students stress is through the roof without havi mg to worry without housing. Hugo has been really helpful and friendly, our experience with enfields has been nothing but positive!...
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Oct 31,2022
Oct 31,2022
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After speaking to Amy and discussing my requirements, she was positive and encouraging therefore I was delighted that within 48 hours I got a call from her with a property that met all my needs. After visiting the property we proceeded to put a deposit down- ...
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Oct 19,2022
Oct 19,2022
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Every aspect of our sale was professionally handled with care and exemplary dexterity. The experience and skill of Jonathon in nursing through the difficult bits of the transaction was masterful. Enfield's deserve to continue as Bournemouth's leading estate agent because they are innovative, informative, friendly, ...
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Oct 05,2022
Oct 05,2022
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we had Amy as our letting agent and she was so helpful and gave us all the information we needed before going ahead with our property. So kind and even arranged a viewing that was more suited for us and in a better location that ...
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May 19,2022
May 19,2022
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Sold my flat through Enfields and the whole process from valuation , viewing to completion was great thanks to the Jessica Butler and Greg Blackman for their superb service...
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May 06,2022
May 06,2022
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Our 18 daughter is moving to Bournemouth as part of an apprenticeship degree. Not knowing the areas Amy from Enfields showed us found some options and went out of her way to show a property that wasn’t on the itinerary but was perfect. Thanks for ...
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May 05,2022
May 05,2022
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I have booked my student house with Enfields twice now and both experiences have been amazing. My second experience getting a house for my final year was particularly smooth and professional with the help from Amy C. She was very attentive and helpful throughout the ...
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Apr 21,2022
Apr 21,2022
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We purchased our first HMO property through Enfields Estate Agent. As first time landlords we valued the help and advice given by Jonathon and the office staff which made it a seamless process. We believe Enfields is the go to agents in the Bournemouth area ...
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Mar 28,2022
Mar 28,2022
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Really went above and beyond to help me with my rental and keep me posted during covid. I've dealt mainly with Kate but Bethany has kindly kept me updated with property maintenance too....
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Mar 14,2022
Mar 14,2022
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Amy was our main contact at Enfields, and we couldn't have asked for anyone better, she was so lovely showing us around different properties until we found the perfect place and was very speedy with the paperwork. Great experience and two super happy clients :)...
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Mar 04,2022
Mar 04,2022
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I have been with the Enfields for years. Lisa Thomas the director is a wonderful ,kind, very helpful lady to the Landlord and the tenants and very very professional administrator with over 20 years experience in the estate agency .Hanna Baker the letting Manager is very ...
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Feb 17,2022
Feb 17,2022
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We have had the pleasure of working with Enfields on two occasions now. We bought our first property through Bethany who we found to be very professional and made the process as easy as she could for us. With this positive experience we chose to ...
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Feb 15,2022
Feb 15,2022
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Bethany is our main contact: she is professional and approachable in her manner and always very helpful and efficient, with constructive comments and advice.
Lisa is also very efficient and professional, dealing with matters promptly....
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Feb 15,2022
Feb 15,2022
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Five star service from Bethany, who manages our two rental properties. Always profesional, efficient and pleasure to deal with. Thank you....
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Feb 15,2022
Feb 15,2022
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Bethany Thomas is a delight to have managing our property in Bournemouth. She is efficient, organised and knowledgable. She has very good communication skills with tenants. This was demonstrated recently with a 'challenging tenant' we had. She came up with suggestions to problems and discussed ...
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Feb 14,2022
Feb 14,2022
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Reviewed by Jake. C
Just want to say thank you to Amy as she was very friendly, easy to talk to and answered any questions that me or my friends had for her! She showed us round multiple houses in which we were able to ...
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