0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jul 22,2019
Jul 22,2019
4
people found
this helpful
this helpful
This review refers to Ocean Lettings / Property Management Bristol Fishponds Road.
I rented my house in BS32 through Ocean 5 years ago. The sales team in Bradley Stoke are excellent - unfortunately, their colleagues who handle maintenance and tenant issues during let are a shambolic team of uncoordinated workers who need constant reminders and corrections to get the simplest task completed. I am due to take back my property on 19th August 2019 as per end of oficial Ocean contract. I wanted the property back beforehand but was told it would be almost impossible and I would need to compensate tenant, I declined but made it clear end of contract was deadline. I was assured by Jon Bryant Director at Fishponds that this would be handled. I have had more than 5 account managers in the last 5 years, most of them unable to do the basics. I nudged the latest account manager last week to check termination is being progressed as agreed. No reply. I nudged again today coping director and team leader. I received a shocking email that said the agreed termination date could not be met and that it was beyond Ocean´s control. I fail to see how a business such as Ocean cannot be held accountable for gross negligence and failure to do what is contractually stipulated and promised. I am now pursuing formal complaint channels and have pushed problem back to Ocean to remove tenant as per contract end and find tenant alternative accommodation if required at Ocean´s cost. The stance of Ocean seems to be do nothing, when landlord complains, make excuses and push problem back to Landlord. DO NOT DEAL WITH OCEAN UNLESS YOU WANT TO MANAGE THEM AND YOUR OWN PROPERTY AND PAY OCEAN FOR THE PRIVILEGE.
I rented my house in BS32 through Ocean 5 years ago. The sales team in Bradley Stoke are excellent - unfortunately, their colleagues who handle maintenance and tenant issues during let are a shambolic team of uncoordinated workers who need constant reminders and corrections to get the simplest task completed. I am due to take back my property on 19th August 2019 as per end of oficial Ocean contract. I wanted the property back beforehand but was told it would be almost impossible and I would need to compensate tenant, I declined but made it clear end of contract was deadline. I was assured by Jon Bryant Director at Fishponds that this would be handled. I have had more than 5 account managers in the last 5 years, most of them unable to do the basics. I nudged the latest account manager last week to check termination is being progressed as agreed. No reply. I nudged again today coping director and team leader. I received a shocking email that said the agreed termination date could not be met and that it was beyond Ocean´s control. I fail to see how a business such as Ocean cannot be held accountable for gross negligence and failure to do what is contractually stipulated and promised. I am now pursuing formal complaint channels and have pushed problem back to Ocean to remove tenant as per contract end and find tenant alternative accommodation if required at Ocean´s cost. The stance of Ocean seems to be do nothing, when landlord complains, make excuses and push problem back to Landlord. DO NOT DEAL WITH OCEAN UNLESS YOU WANT TO MANAGE THEM AND YOUR OWN PROPERTY AND PAY OCEAN FOR THE PRIVILEGE.
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Latest Reviews
24th Apr 2024
reviewed by 'oluwakemi adekaiyaja'
21st Sep 2022
reviewed by 'Chris'
22nd Jul 2019
reviewed by 'Christopher'
Opening Hours
Address
Ocean Estate Agents
11a Badminton Road
Downend,Bristol
South Gloucestershire
BS16 6BD
0117 244 1050
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 50% | £750 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 24,2024
Apr 24,2024
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We all know how tedious it is getting a place to rent. I would love to commend Jemima Kivell, for a job well done. Always available to answer queries and always up to date with information. Oceans downend and Jemima made it Seamless and no ...
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Sep 21,2022
Sep 21,2022
0
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Looks like I'm the second Chris to have to write a review about the Downend team in terms of property management. But from the tenants perspective.
As a tenant, you can look forward to a service that provides 0% interest in dealing with any of your ...
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Jul 22,2019
Jul 22,2019
4
people found
this helpful
this helpful
This review refers to Ocean Lettings / Property Management Bristol Fishponds Road.
I rented my house in BS32 through Ocean 5 years ago. The sales team in Bradley Stoke are excellent - unfortunately, their colleagues who handle maintenance and tenant issues during let are a shambolic team ...
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read full review
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Jul 15,2019
Jul 15,2019
0
people found
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Great Customer Service Experience . Agents were very Informative , offered great recommendations and kept us updated through out the whole process.
Thank You James & Gerald we really appreciate you....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:59 AM 25/09/2019 by heather heather
