Swallows Property Letting
Frome, BA11
2/5, 12 reviews
25% recommended
75% lettings valuation accuracy
56% lettings fee satisfaction

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“We made the huge mistake of dealing with Swa......”

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Jul 19,2019
Minithumbdown
By: 'Jon'
Jul 19,2019
0 people found
this helpful
We made the huge mistake of dealing with Swallows in Frome.Moved into our property Sept.2018 with a number of issues that were to be attended to as soon as we moved in.Just 2 items were done, as of today we still have a heating/water boiler that still doesn't work..had engineer out twice who confirmed it has always been a problem and needs new parts and a general service...landlord wont agree to replace and Swallows take no action to get this issue resolved.Our first visit from Swallows was on Wednesday last week .Andrew took pictures of the mould and damp , the windows that are sealed shut , the loose stair rail etc etc etc (all items noted last September when we moved in) we are now 9 days on and guess what ? Not a word from anyone.Have given a one star rating and that is just because of how efficient they were when they took our payment...agreed to pay 12 months in advance.BIG MISTAKE !!! Please dont deal with these people , they have no interest in their clients and offer no assistance whatsoever
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Latest Reviews

View all Reviews 12
22nd Feb 2022
reviewed by 'ben'
“Avoid at all cost the conditions they expect you to live in are disgusting as you can see from the ......”
18th Jan 2021
reviewed by 'sam'
“Went to view a property that was on the same land as a lovely lady who owns converted stables. We ......”
30th Oct 2019
reviewed by 'Ms'
“As a landlord, I rent out 2 properties through Swallows and have done for several years now. To date I have ......”
19th Jul 2019
reviewed by 'Jon'
“We made the huge mistake of dealing with Swallows in Frome.Moved into our property Sept.2018 with a number of ......”
18th Apr 2019
reviewed by 'Tam'
“Unprofessional, discriminatory and rude. I went in to ask these ladies some questions as I was interested in renting and ......”
16th Jul 2018
reviewed by 'Tower'
“Poor management overall - Swallows referred to the wrong property twice by e-mail to the landlord - hugely unprofessional. Communication ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Swallows Property Letting
4 The Bridge
Frome
Somerset
BA11 1AR
01373 463002

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 56% £675 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 1 6 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bath, BA1
Frome, BA11

“Avoid at all cost the conditions they expect ......”

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Feb 22,2022
Minithumbdown
By: 'ben'
Feb 22,2022
2 people found
this helpful
Avoid at all cost the conditions they expect you to live in are disgusting as you can see from the photo attached of a massive hole in our bathroom floor we have complained about for months along with black mould in bedrooms bathroom and living ...
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“stay away!!...”

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Jan 18,2021
Minithumbdown
By: 'sam'
Jan 18,2021
0 people found
this helpful
Went to view a property that was on the same land as a lovely lady who owns converted stables. We were toured around by her as she was happy to do so. Andrew then turned up and immediately gave off an arrogant way about him. ...
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“As a landlord, I rent out 2 properties throug......”

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Oct 30,2019
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Angelika
By: 'Ms'
Oct 30,2019
0 people found
this helpful
As a landlord, I rent out 2 properties through Swallows and have done for several years now. To date I have found them very professional and thorough and better than other agents in both the Frome and Bath areas I used in the past. So far ...
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“We made the huge mistake of dealing with Swa......”

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Jul 19,2019
Minithumbdown
By: 'Jon'
Jul 19,2019
0 people found
this helpful
We made the huge mistake of dealing with Swallows in Frome.Moved into our property Sept.2018 with a number of issues that were to be attended to as soon as we moved in.Just 2 items were done, as of today we still have a heating/...
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“Avoid them!...”

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Apr 18,2019
Minithumbdown
By: 'Tam'
Apr 18,2019
2 people found
this helpful
Unprofessional, discriminatory and rude. I went in to ask these ladies some questions as I was interested in renting and I was told that I wouldn't get a place, as I was a single parent on a low income - even though I have the ...
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“Poorly managed - lack of communication....”

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Jul 16,2018
Minithumbdown
By: 'Tower'
Jul 16,2018
3 people found
this helpful
Poor management overall - Swallows referred to the wrong property twice by e-mail to the landlord - hugely unprofessional. Communication limited and deadlines never met financially despite written terms of service....
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Comment on agent fees
Shockingly out of touch with reality.
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“Very difficult to deal with, sly. Did nothing to help ......”

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Feb 04,2018
Minithumbdown
By: 'pen1'
Feb 04,2018
6 people found
this helpful
Very difficult to deal with, sly. Did nothing to help when needed, Not honest with tenant or landlord.. would not recommend.....
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Comment on agent fees
Total rip off.. money for nothing..
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“I truly cannot express fully how helpful and kind they ......”

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Oct 26,2017
Minithumbup
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Claire
By: 'Elizabeth'
Oct 26,2017
2 people found
this helpful
I truly cannot express fully how helpful and kind they all were in Swallows. Particularly Claire, who I felt really went beyond what her job called for to help us move into our new home. She was compassionate and empathic, beautiful to discover within this ...
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Comment on agent fees
it is as it is..
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“During our entire tenancy Swallows made us feel unworthy human ......”

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Aug 03,2017
Minithumbdown
By: 'Disgruntled'
Aug 03,2017
6 people found
this helpful
During our entire tenancy Swallows made us feel unworthy human beings Everything we requested was ignored or denied People rent for a variety of reasons not always because they are unemployed/unable to buy/benefit scroungers. We have been treated with prejudice & *, receiving intimidating, offensive ...
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Comment on agent fees
Rather expensive for little return - the Agent is only on the side of the Landlord NOT the tenant. No support whatsoever for the tenant
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“Swallows have taken over our property from another agency in ......”

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Feb 21,2017
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Claire
By: 'A.'
Feb 21,2017
0 people found
this helpful
Swallows have taken over our property from another agency in the area, and what a difference. They have efficiently dealt with problems that already existed at the property and have been quick in responding to communication. I would heartily recommend them to any landlord. Thanks ...
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“Overall a very poor experience, including:1. Overcharged for minor works ......”

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Apr 11,2014
Minithumbdown
By: 'Bobdoone'
Apr 11,2014
13 people found
this helpful
Overall a very poor experience, including: 1. Overcharged for minor works e.g. £75 to mow and prune a very small garden! 2. Refused to get 3 quotes for a major repair (over £3000), and told "why do you need 3 quotes, you earn enough from the property"! 3. Very difficult to ...
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“I should state at the start that as well as ......”

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Jan 16,2014
Minithumbdown
By: 'WARNING'
Jan 16,2014
15 people found
this helpful
I should state at the start that as well as renting houses for the last 7 years I am also a landlord. I could write an entire essay and back it up with pictures but all I can say is that our experience with this company ...
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What agent could do to change your mind?
Gone out of business
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Swallows Property Letting, Frome BA11 1AR



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