100% lettings valuation accuracy
57% lettings fee satisfaction
Jul 16,2019
Jul 16,2019
1
people found
this helpful
this helpful
I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them.
I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work here for a while to improve their English. They found a property with this agency, they were in contact for over two weeks, I was a POC and they could phone me if there was any issues.
The last they heard from this cowboys was on Friday night when they received a message telling them to meet at the property for the keys.
Fast forward to Monday when they arrives to Glasgow they had a message saying that there was stuff missing, the guys had paid the required advanced deposit and would pay the rest once here (as o per the confirmation email sent from the agency "2. Pay your share of the property deposit online at PayIt (MUST BE PAID WITHIN 7 DAYS OF TAKING THE PROPERTY" ) and they had filled an online form.
This scammers knew that this couple had just finished uni and had no references, they were very well aware of their situation.
Back to Monday night, I gave them a phone to understand, the woman that answered the phone….well, she gets the award for most rude person ever, she kept insisting on "they haven't paid anything and they haven't given us references) They were also asking them for 2 references for EACH tenant…. Never in my life I have been asked for that many references for renting a house, SPECIALLY when they asked for 4 months' rent in advance, witch my friends agreed to and were willing to pay…
I ended up telling Mrs Rude that I would pop over the office and before I could ask till what time they are open she hung up the phone (10/10 for customer service - landlords be warned this is how your tenants are being treated)
When I arrived, they stated that there was issues with the references, or lack of them and the money not being paid.
I spoke to them on Friday morning and none of this was highlighted, they could have also contacted me on Monday morning and let me know that there was potential issues, none of this was done.
Keep in mind that the expectation that they set on their email is NOT the reality of what was expected of my friends.
We obviously asked for our money back and we already have a couple of viewing with other agencies (that were very keen to help when I messaged them this morning explaining the situation)
I can't express enough how disgusted I am with this agency and their behaviour during this.
I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work here for a while to improve their English. They found a property with this agency, they were in contact for over two weeks, I was a POC and they could phone me if there was any issues.
The last they heard from this cowboys was on Friday night when they received a message telling them to meet at the property for the keys.
Fast forward to Monday when they arrives to Glasgow they had a message saying that there was stuff missing, the guys had paid the required advanced deposit and would pay the rest once here (as o per the confirmation email sent from the agency "2. Pay your share of the property deposit online at PayIt (MUST BE PAID WITHIN 7 DAYS OF TAKING THE PROPERTY" ) and they had filled an online form.
This scammers knew that this couple had just finished uni and had no references, they were very well aware of their situation.
Back to Monday night, I gave them a phone to understand, the woman that answered the phone….well, she gets the award for most rude person ever, she kept insisting on "they haven't paid anything and they haven't given us references) They were also asking them for 2 references for EACH tenant…. Never in my life I have been asked for that many references for renting a house, SPECIALLY when they asked for 4 months' rent in advance, witch my friends agreed to and were willing to pay…
I ended up telling Mrs Rude that I would pop over the office and before I could ask till what time they are open she hung up the phone (10/10 for customer service - landlords be warned this is how your tenants are being treated)
When I arrived, they stated that there was issues with the references, or lack of them and the money not being paid.
I spoke to them on Friday morning and none of this was highlighted, they could have also contacted me on Monday morning and let me know that there was potential issues, none of this was done.
Keep in mind that the expectation that they set on their email is NOT the reality of what was expected of my friends.
We obviously asked for our money back and we already have a couple of viewing with other agencies (that were very keen to help when I messaged them this morning explaining the situation)
I can't express enough how disgusted I am with this agency and their behaviour during this.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Feb 2022
reviewed by 'Nathan'
13th Jul 2021
reviewed by 'Paola'
18th Jan 2021
reviewed by 'Ashleigh'
16th Dec 2020
reviewed by 'Daniel'
9th Jun 2020
reviewed by 'Iona'
Opening Hours
Address
Grant Property
685 Great Western Road
Glasgow
City of Glasgow
G12 8RA
0141 330 9820
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 57% | £290 | £1,125 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 15 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 12,2022
Apr 12,2022
2
people found
this helpful
this helpful
Grant Property (Newly Named Sandstone Property) are nothing short of useless, incompetent clowns. If you somehow stumble upon a flat and it is in whatever way linked to Grant Property/ Sandstone Property, avoid it like the fucking plague....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2022
Feb 22,2022
1
people found
this helpful
this helpful
Literally every aspect of our experience with them as been an absolute disaster. Giving us short-notice for keys even though we told them we were out of the area because their representative wanted to ignore us all morning and then go to lunch. Being given ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2021
Jul 13,2021
1
people found
this helpful
this helpful
We have just moved to our apartment and the fridge broke. A technician representing Grant property said it would be replaced in 2 days, the oil had dried in the back, it was obviously not our fault. Now 6 days have passed and (after ignoring our calls) ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2021
Jan 18,2021
0
people found
this helpful
this helpful
AWFUL COMPANY - Avoid at ALL costs!!!
The company don’t care about tenants at all they just wanna make as much money as possible. I was forced to leave university for a severe mental health disorder and was left trying to find a tenant ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2020
Dec 16,2020
1
people found
this helpful
this helpful
AVOID RENTING FROM GRANT PROPERTY AT ALL COSTS. I would have rated 0 stars if that was an option. Absolutely horrendous letting agent company that treat students like mugs. I say this for a number of reasons.
1) I rented a property from them and the roof ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jan 22, 2021
View all comments
(1)
So sorry to hear about your experience. I was considering to let one of their rooms. I did see a previous comment on Facebook about them, but it was from a few years back, so I thought maybe they would have cleaned up their act... I guess not if even in 2021 they are still poor towards students.
Might I ask where you changed to as I am looking for a room to rent? ...
Jun 09,2020
Jun 09,2020
2
people found
this helpful
this helpful
Would never recommend renting property with them. DO NOT RENT WITH THEM. Useless at responding to problems in the flat we rented. It took over a month for them to replace the washing machine that was broken. Also charged an extortionate cleaning bill when we ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2020
Mar 25,2020
2
people found
this helpful
this helpful
Will take over £200 off your deposit saying they had to clean your property on leaving, without need or proof...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2019
Oct 09,2019
1
people found
this helpful
this helpful
Shite experience with grant properties, rented a student flat in the west end, our heating broke in November, we didn't get it fixed till January. We spent hours cleaning everything in the flat but they still charged us for stuff such as bluetack marks on ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 23,2019
Sep 23,2019
0
people found
this helpful
this helpful
In all my dealings with Grant Property I have found them to Be very helpful.From the smallest request to the bigger questions they have been prompt and professional in their responses.
Tracey and Ally both have been a great help to us over with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2019
Jul 16,2019
1
people found
this helpful
this helpful
I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them.
I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2019
Apr 29,2019
3
people found
this helpful
this helpful
Quite agree. My daughter rented a flat and at the end of the tenancy got it professionally cleaned (it wasn't even dirty) and we were still charged. This estate agency try to squeeze out money from vulnerable students. Shame, shame, shame...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2018
Sep 28,2018
5
people found
this helpful
this helpful
There are only a few good things I can say about grant properties after a year of enduring a tenancy with them. I really would not recommend any student to rent with them. They do get contractors out quickly to assess any faults, and reply ...
read full review
read full review
Comment on agent fees
Overpriced for extremely poor quality. I was paying a large amount for a room with peeling pain, holes in the flooring and broken furniture.
Was this helpful?
Yes
Yes
Apr 26, 2019
View all comments
(1)
Quite agree. My daughter rented a flat and got it professionally cleaned (it wasn't even dirty) and we were still charged a phenomenal amount. Basically there is no code of ethics that is adhered to by Grant properties ...
Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
The staff were overall helpful and they responded very quickly whenever I encountered any problems in the flat. They have also been very honest and diligent in their work....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2017
Apr 11,2017
4
people found
this helpful
this helpful
Would not recommend this letting agent. Damp mouldy flat and very unhelpful staff. Keep well clear!!! Need to inspect flats more often....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 17, 2017
View all comments
(1)
Hello Bob, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected]
Andrew Hutton
Associate Director of Property Management. ...
Jul 16,2016
Jul 16,2016
3
people found
this helpful
this helpful
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. ...
read full review
read full review
What agent could do to change your mind?
Rent increasing by 10% every tenancy yearAttached Filesnbsp;
Comment on agent fees
Rent increasing by 10% every tenancy year
Was this helpful?
Yes
Yes
Nov 13,2013
Nov 13,2013
3
people found
this helpful
this helpful
Absolutely terrible property managers. We are in our second year with them and have experienced just about every landlord related problem you can imagine.
In our first property we had a massive damp patch on our roof which was promised to be fixed by the ...
read full review
read full review
What agent could do to change your mind?
Improve the customer service drastically and completely change their manner in dealing with student tenants.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 23, 2014
View all comments
(1)
I agree with everything said in this comment. I have experienced everything mentioned particularly the very poor customer service towards students. They are a disgrace. ...
Mar 28,2013
Mar 28,2013
3
people found
this helpful
this helpful
Awful experience from day 1. Receptionist had no idea what he was doing, kept undercharging me during payment of deposit. Any problems in the flat were dealt with after 3 or 4 phone calls and still took AGES. Regular visits, sometimes unannounced. Did not receive any deposit back ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 07,2012
Mar 07,2012
2
people found
this helpful
this helpful
GRANT MANAGEMENT now known as grant property are the worst letting agencies going they ripp students ofand conditions of properties are awful AVOID these at every cost !!!!!...
read full review
read full review
What agent could do to change your mind?
every thing they are a disgrace and should dont be able t rent they ripped me of with nearly 800 poundAttached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 28, 2012
View all comments
(1)
Hello Nichola. I don't seem to have received a complaint from you, and you've made a very strong statement here. If you'd like me to look into your issues, can you contact me directly at [email protected] or ring me on 0131 220 6360. Thanks. Debbie Rummens. Managing Director. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:55 PM 30/10/2017 by allAgents
