93% lettings valuation accuracy
89% lettings fee satisfaction
Jul 11,2019
Jul 11,2019
1
people found
this helpful
this helpful
We have a property in West Ealing and have been using Robertson Smith & Kempson for years (6 years) to rent out our property. Throughout this time I have nothing but positive things to say about the service we've received from them. Not only are they prompt, efficient, and fair and have managed to find us 3 sets of amazing tenants during that time.
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Latest Reviews
12th Oct 2020
reviewed by 'Osman'
30th Sep 2020
reviewed by 'mike'
28th Nov 2019
reviewed by 'GS'
27th Nov 2019
reviewed by 'Ann'
27th Nov 2019
reviewed by 'Doris'
Opening Hours
Address
Robertson Smith & Kempson
15 The Mall
Ealing,London
Greater London
W5 2PJ
02081667639
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 93% | 89% | £850 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 2 | 3 | 3 | 0 | 0 | 1 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 12,2020
Oct 12,2020
0
people found
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We have rent the house from RSK Ealing Office 2 years ago. I paid rents on time, I paid full rent on the 8th of September while I was leaving the property on the 14th September. There has been no delay on any of my obligations. ...
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Nov 10, 2020
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Dear Osman, I am sorry to read your review and understand that this matter has been dealt with by the office. Kind regards, Sarah Tranter ...
Sep 30,2020
Sep 30,2020
0
people found
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Great service from RSK , Altin quickly found me a tenant as promised when other agencies had been slow to react and Reeta the lettings consultant for RSK has given a superb service in making sure everything runs smoothly since.
As a new RSK customer I ...
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Mar 05,2020
Mar 05,2020
1
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I have consistently received an excellent service. Any issues that have arisen have always been dealt with promptly and efficiently. I would have no hesitation in recommending them to other letters....
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Nov 28,2019
Nov 28,2019
0
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We had a really good experience with RSK and their staff. Very professional. They are great at giving back to the local community and sponsor the local school fairs and Ealing Trailfinders minis. Would highly recommend....
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Nov 27,2019
Nov 27,2019
0
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After a bit of a rocky start, Han promised us that he would find the perfect property for us and HE DELIVERED!!! Once he understood our needs he showed us a flat with the perfect location, great space and layout.
Han is very professional in ...
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Nov 27,2019
Nov 27,2019
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I was looked after by Han for my move from Glasgow to London.
The service I received was knowledgeable and efficient...
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Nov 11,2019
Nov 11,2019
0
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I have just recently moved to London and this is my first very own tenancy. Han was very helpful and cooperative from the beginning and even thought this was just the second place I have viewed, I felt this will be the right choice and ...
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Oct 24,2019
Oct 24,2019
0
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I thoroughly recommend RSK in Ealing. I was initially signed up with another agency in the area who were unable to find tenants. Molly and Han quickly took stock of the situation and secured a three year tenancy at the full asking price. Highly efficient ...
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Jul 15,2019
Jul 15,2019
0
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Recently we used RSK to find tenants for property we own. Altin from the Ealing office was extremely helpful. and found a delightful couple for us within a few days. It was great dealing with Altin and he acted in a competent and professional manner, ...
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Jul 12,2019
Jul 12,2019
0
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As a Landlord, I have been interacting with Altin Ismaili (Lettings Manager) and Kim Mellor (Senior Property Manager) for about two years now. Over that period of time they both have been highly professional and very courteous when dealing with either my wife or myself. ...
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Jul 11,2019
Jul 11,2019
1
people found
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We have a property in West Ealing and have been using Robertson Smith & Kempson for years (6 years) to rent out our property. Throughout this time I have nothing but positive things to say about the service we've received from them. Not only are they prompt, ...
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Jun 12,2019
Jun 12,2019
0
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Molly kept us up update throughout the period while we were waiting to find tenants. Numerous viewings were arranged until we found the ideal tenant....
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Comment on agent fees
It would be good to have a loyalty discount on a scale for landlords who give repeat business
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Apr 08,2019
Apr 08,2019
2
people found
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We have a dispute with one of the landlady that they work with and when i raise a complaint to them asking them why they associates their name with her they say is not my problem/this is just my opinion their reputation is not ...
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Comment on agent fees
agent fees are exactly the same like any other agent.
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Feb 12,2019
Feb 12,2019
0
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I found Kim Mellor of the property management team to be very efficient and friendly in dealing and resolving issues with my tenants. I would recommend her highly.Reasonable...
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Comment on agent fees
Reasonable.
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Mar 23,2017
Mar 23,2017
0
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As a Landlord the whole team at the Ealing branch, especially Molly, Altin and supported by Phil did a first-class job. I was kept informed at all times. They successfully found a corporate client during in the traditionally quiet Christmas period. I would highly recommend ...
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Comment on agent fees
Fees are in line with the market.
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Mar 27, 2017
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(1)
Dear Andrew,
We are delighted to read that our Ealing Office achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Feb 17,2017
Feb 17,2017
1
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Known RSK for a number of years but have found them extremely unresponsive when tenancy goes wrong and frankly very disappointing....
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Feb 17, 2017
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(1)
Dear Sir/Madam,
I am very concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards, Marilyn Head of Customer Relations ...
Apr 08,2016
Apr 08,2016
4
people found
this helpful
this helpful
RSK have serious difficulties finding a tenant for an immaculately presented 1 bedroom flat in Ealing after 8 weeks of marketing it.
Their contracts are heavily focused on landlord's rights, but tenants have very little say, they make tenants pay for all fees associated with early termination ...
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Comment on agent fees
n/a
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Jun 24, 2016
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office, I am head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Feb 12,2016
Feb 12,2016
0
people found
this helpful
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I've had a positive experience with Altin. He has been very prompt with his replies and quick to send through required documents. He has also been professional and friendly throughout. I would recommend his services to other landlords seeking tenants....
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Comment on agent fees
Good.
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Feb 17, 2016
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(1)
Hello,
I am the Customer Services Manager here at Robertson Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Dec 16,2014
Dec 16,2014
0
people found
this helpful
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As a new landlady it took a while to understand how the process worked and what sort of tenant I was looking for. However, eventually I ended up with delightful tenants on a 2 year fixed term. Micaela was doggedly persistant. Andrew efficient and helpful in ...
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Comment on agent fees
RSK fees are higher than other agents by 1 or 2%.
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Dec 22, 2014
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Hello,
I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Oct 09,2014
Oct 09,2014
0
people found
this helpful
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Andrew constantly went above and beyond to ensure that our transition was as smooth as possible. This included repeatedly working late in evening and even making phone calls on our behalf from the airport during his own leave. We have been thoroughly impressed by his ...
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Comment on agent fees
Very happy with paying fees, especially as Andrew continuously went above and beyond.
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Oct 14, 2014
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Hello,
I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Sep 03,2014
Sep 03,2014
1
people found
this helpful
this helpful
Pretty hopeless. I don't think we will be using them again
First the good ...
We've used them for quite a few years & they have generally found tenants very quickly - that's really really important. All the tenants they've found have been excellent - that's really ...
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What agent could do to change your mind?
Have a simple (e.g. 5-step) process for going from finding tenants to getting them into the property - gathering references, issuing the contract, etc. Provide a contract early. Communicate better, each step of the way. Treating landlords like customer, not a massive inconvenience.Attached Filesnbsp;
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Sep 04, 2014
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Aug 27,2014
Aug 27,2014
0
people found
this helpful
this helpful
I am very pleased with the service offered by RSK, this is the second time I use this company to market my property and they have always been very efficient, professional and trustworthy. On this occasion they have achieved a very good rental price for ...
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Sep 04, 2014
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Hello,
I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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