Robertson Smith & Kempson
4/5, 155 reviews
77% recommended
67% sales valuation accuracy
82% sales fee satisfaction
86% lettings valuation accuracy
89% lettings fee satisfaction
At Robertson Smith & Kempson, our people make us what we are. We know great service can only come from great staff; ours have unparalleled knowledge of the local market, are well trained and hard-working. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers ... show more At Robertson Smith & Kempson, our people make us what we are. We know great service can only come from great staff; ours have unparalleled knowledge of the local market, are well trained and hard-working. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers and tenants at the best possible prices.

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Latest Reviews

 View all Reviews 155
24th Oct 2024
reviewed by 'Aneliya'
“I highly recommend young, very prospective, professional , positive person as Aadam Bulgin.He is bright example , how all letting agents ......”
21st Mar 2024
reviewed by 'Dushantha'
“I really appreciate angelina way how she helped to success my requirementShe smiles, knowledgeable she knows how to attract customers.......”
10th Nov 2023
reviewed by 'Adam'
“Our experience with RSK has been shocking. We have been contacting them relentlessly for the past month trying to be ......”
26th Oct 2022
reviewed by 'Frederic Roger'
“I usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism! ......”
24th Sep 2022
reviewed by 'Anda'
“They do not even deserve 1 star. Terrible schedule organisation and they do not communicate between themselves. Viewings showing up unannounced ......”
15th Sep 2022
reviewed by 'Aruna'
“This is our first property to rent out. We chose Robertson based on the reviews and it was a good ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 82% £100,000 £800,000
Lettings 86% 89% £340 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 6 59 17 8 2 7 3 6 8
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales
Rankings
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Estate agents
Letting agents
Latest Properties

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Robertson Smith & Kempson Branches (view all 4)
Acton, W3
Ealing London, W5
Hanwell, W7
Northfields, W13

“I highly recommend young, very prospective, p......”

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Oct 24,2024
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By: 'Aneliya'
Oct 24,2024
0 people found
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I highly recommend young, very prospective, professional , positive person as Aadam Bulgin.He is bright example , how all letting agents should work and achieve the main goal-the client to be satisfied with all aspect of service. Thank you for great help !...
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“I really appreciate angelina way how she help......”

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Mar 21,2024
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Angelina
By: 'Dushantha'
Mar 21,2024
0 people found
this helpful
I really appreciate angelina way how she helped to success my requirement She smiles, knowledgeable she knows how to attract customers.my wife and myself really admirer Angelina.Really happy about u.this agency really lucky to have this kind of girl...
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By: Lucy
Jul 12, 2024
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Dear Dushantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team ...

“Shocking response times...”

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Nov 10,2023
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By: 'Adam'
Nov 10,2023
0 people found
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Our experience with RSK has been shocking. We have been contacting them relentlessly for the past month trying to be updated on the status of our deposit - every email has been ignored and of the 100s of phone calls, only a few have been ...
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“Great experience with Angelina....”

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Oct 26,2022
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Angelina
By: 'Frederic Roger'
Oct 26,2022
1 people found
this helpful
I usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism! From the first contact on the phone to the tenancy agreement signature everything went very well. Angelina is available (and always calls back when busy), ...
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“They do not even deserve 1 star.l...”

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Sep 24,2022
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Carla
By: 'Anda'
Sep 24,2022
1 people found
this helpful
They do not even deserve 1 star. Terrible schedule organisation and they do not communicate between themselves. Viewings showing up unannounced is a thing for them. Not able to follow simple instructions like turn off the light or lock the door after a viewing. They don’...
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“This is our first property to rent out. We ch......”

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Sep 15,2022
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Andrew
By: 'Aruna'
Sep 15,2022
0 people found
this helpful
This is our first property to rent out. We chose Robertson based on the reviews and it was a good decision. They found the right tenant for the property. They treated both parties fairly. They gave us good advise. Special thanks to Andre who managed ...
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“We're extremely grateful to Natalie Arendt-Tu......”

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Jun 14,2022
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By: 'DJ'
Jun 14,2022
0 people found
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We're extremely grateful to Natalie Arendt-Turnbull and the RSK Ealing team for excellent service and advice throughout our letting process....
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“Very Professional experience with Natalie and......”

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Jun 14,2022
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Duncan
By: 'Marlin'
Jun 14,2022
0 people found
this helpful
Very Professional experience with Natalie and Duncan, they have been helped to us finding a nice place in a great area to live. We will recommend them with ours friends when they are looking to rent or to buy a property in a future. Thank ...
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“Thank you to Andre for his great work and eff......”

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Jun 14,2022
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Andrew
By: 'D'
Jun 14,2022
0 people found
this helpful
Thank you to Andre for his great work and efforts in helping us sell our house, fantastic service! Highly recommended....
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“Angelina is good professional, very helpful...”

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May 01,2022
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Angelina
By: 'Ruslan Alerhush'
May 01,2022
0 people found
this helpful
Angelina is good professional, very helpful I came to England not long ago and I don't understand how to properly rent an apartment, but Angelina explained everything to me and instructed me throughout the entire rental process, she gave good advice, very happy and thankful...
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By: Ria Burton
May 20, 2022
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Dear Ruslan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team ...

“Dreadful estate agents. Prey on elderly selle......”

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Apr 08,2022
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By: 'Perbinder'
Apr 08,2022
2 people found
this helpful
Dreadful estate agents. Prey on elderly sellers with investors trying to drive down the price. Become nasty when they don’t get their way. Refuse to return keys. Am taking legal action. They allowed investors to bring builders and architects without our permission....
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“Persistant and helpful...”

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Mar 25,2022
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Domnick
By: 'Domtom'
Mar 25,2022
0 people found
this helpful
Persistant with the sale and helped us get over the line with some challenging circumstances! Would definitely recommend their services!...
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“Would very strongly discourage people from using RSK...”

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Feb 28,2022
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By: 'Prachi'
Feb 28,2022
0 people found
this helpful
Would very strongly discourage people from using this agent. On Friday(18th) they showed me a property. I placed on the spot offer. I went into their offices and offered agreement in principle and deposit. On Wednesday (23rd) they told me congratulations the buyer has ...
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By: Ria Burton
Mar 24, 2022
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Dear Prachi, I am really sorry to read your comments.Thank you for your feedback. I am aware the Office has been in contact with you and I believe this is being dealt with. Kind regards, Ria Burton, Customer Relations Team ...

“I would definitely recommend Duncan and the c......”

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Feb 16,2022
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Duncan
By: 'Cosmina'
Feb 16,2022
0 people found
this helpful
I would definitely recommend Duncan and the company for their services. Very friendly, helpful and always there to do their best to help you. I really appreciated Duncan's help in our search for our new home. Highly recommend, you will be on good hands all ...
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“Property purchase...”

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Dec 15,2021
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Andrew
By: 'Peter'
Dec 15,2021
0 people found
this helpful
My contact was Mr. Andrew Da Silva and he introduced in details about the property under review. I was impressed with Andrew's professionalism in the business which had made me feel at ease in our interaction. He was not pushing but conveying discreetly....
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“Much appreciate Reeta's professional service.......”

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Dec 04,2021
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Reeta
By: 'KL'
Dec 04,2021
0 people found
this helpful
Much appreciate Reeta's professional service. She is efficient and sensible, always attending and willing to communicate with us. Reeta has a strong sense of responsibility and follows through closely all along. She has been progressive to further engage other viewings till we identified a right ...
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“Molly Allen and her colleagues, provided an e......”

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Nov 13,2021
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Molly
By: 'Jaspal'
Nov 13,2021
0 people found
this helpful
Molly Allen and her colleagues, provided an efficient first class service in all aspects of marketing, renting and managing my flat such that I can rent our my property "remotely". So that I can get on with my working and life knowing the my flat ...
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“Excellent service, especially from Carla. Ve......”

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Sep 24,2021
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Carla
By: '[email protected]'
Sep 24,2021
0 people found
this helpful
Excellent service, especially from Carla. Very organised, polite and efficient. Would definitely use this company again and will be referring my friends/family....
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“Our experience with the RSK Northfields off......”

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Aug 29,2021
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By: 'Nicola'
Aug 29,2021
3 people found
this helpful
Our experience with the RSK Northfields office has been a horrific one. They were dishonest with us from the beginning of the tenancy and seem to lack general knowledge on how to communicate with their clients. Due to unforeseen circumstances we had to surrender our ...
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“I've been dealing with RSK for over 15 years ......”

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May 12,2021
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Han
By: 'Mary'
May 12,2021
0 people found
this helpful
I've been dealing with RSK for over 15 years and have always found all personnel very professional, efficient, caring and friendly. Han Orkoz is always keen to help, update me and check periodically whether I encounter any problems. Altin and Molly are always available to assist ...
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“Angelina provides superior and friendly servi......”

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Mar 22,2021
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Angelina
By: 'Melissa King'
Mar 22,2021
0 people found
this helpful
Angelina provides superior and friendly service. Thank you for making the process so seamless and finding me my dream home. W Mowgli...
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“Angelina is a very positive, competent and he......”

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Mar 14,2021
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Angelina
By: 'Raffaella'
Mar 14,2021
0 people found
this helpful
Angelina is a very positive, competent and helpful professional and it was a real pleasure to deal with her. Her advice was invaluable and although I ended up making an offer on a flat through a different estate agent I really appreciated the help she ...
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“Gold standard...”

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Mar 11,2021
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Molly
By: 'Debbie'
Mar 11,2021
0 people found
this helpful
I received a personal, professional service from Molly with constant communication, updates and feedback. Han has been equally professional with regard to the rental agreement. And both have been friendly and helpful in every way. So I think that RSK are the gold standard for ...
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“Angelina King is a really helpful agent who h......”

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Jan 23,2021
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Angelina
By: 'Acton'
Jan 23,2021
0 people found
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Angelina King is a really helpful agent who has recently helped find a decent flat. I would highly recommend her....
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By: Giulia Rocco
Sep 23, 2023
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Angelina is a very friendly, kind and great professional. Gave me and my boyfriend very good hints on renting and how to find a perfect flat for us. Highly recommend her if you’re looking for a good professional who’s able to guide you to your perfect place. ...

“The most incompetent and inept estate agents ......”

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Dec 09,2020
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By: 'A'
Dec 09,2020
1 people found
this helpful
The most incompetent and inept estate agents I have ever dealt with. Money grabbing at every opportunity, complete inability to keep people informed or in the loop about anything, and a flagrant disregard for their tenants. Avoid....
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By: Sarah Tranter
Jan 28, 2021
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Dear A, I have been unable to locate your details on our database and would like to look into this further for you. Please can you contact me with more information at [email protected] . Kind regards, Sarah Tranter ...

“The Worst letting agency experience , unprofessional...”

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Oct 12,2020
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Altin
By: 'Osman'
Oct 12,2020
0 people found
this helpful
We have rent the house from RSK Ealing Office 2 years ago. I paid rents on time, I paid full rent on the 8th of September while I was leaving the property on the 14th September. There has been no delay on any of my obligations. ...
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By: Sarah Tranter
Nov 10, 2020
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Dear Osman, I am sorry to read your review and understand that this matter has been dealt with by the office. Kind regards, Sarah Tranter ...

“Great service from RSK , Altin quickly found ......”

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Sep 30,2020
Minithumbup
By: 'mike'
Sep 30,2020
0 people found
this helpful
Great service from RSK , Altin quickly found me a tenant as promised when other agencies had been slow to react and Reeta the lettings consultant for RSK has given a superb service in making sure everything runs smoothly since. As a new RSK customer I ...
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“Jack Dann in the Acton office was absolutely ......”

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Sep 25,2020
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Jack
By: 'SHANE'
Sep 25,2020
0 people found
this helpful
Jack Dann in the Acton office was absolutely brilliant from start to finish. When we put our flat on the market he kept us updated after every viewing and once we had accepted an offer he did absolutely everything he could to ensure that the ...
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“As a new landlord with no experience at all, ......”

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Aug 03,2020
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Priyesh
By: 'Tolu'
Aug 03,2020
0 people found
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As a new landlord with no experience at all, we had such an amazing experience with Priyesh and his hardworking team. Special thanks to Angelina and Blair for all your efforts and professional advice we received at each stage of the journey to renting out ...
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“Letting with RSK, Ealing...”

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Mar 05,2020
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Molly
By: 'Phillip'
Mar 05,2020
1 people found
this helpful
I have consistently received an excellent service. Any issues that have arisen have always been dealt with promptly and efficiently. I would have no hesitation in recommending them to other letters....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:53 PM 24/09/2021 by Robin Philpot

Awards won by Robertson Smith & Kempson

Regional Awards won by Robertson Smith & Kempson

Individual Branch Awards

London, W7


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