100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Apr 10,2019
Apr 10,2019
3
people found
this helpful
this helpful
I had a generally very positive experience with KFH when I and my housemate signed a tenancy agreement with them two years ago. However, renewing the tenancy this time around was a much less pleasant experience. On top of their very high 'renewal fee' of £210, which is significantly higher than competitors such as Foxtons, they refused to make reasonable amendments to the contract (changing certain dates etc). The impression we received was that they wanted this money for an absolute bare minimum of effort - literally copying and pasting the previous contract. Just to emphasise, they have not managed the property for two years, yet they still expect to get paid.
Furthermore, they insisted, in contravention of the Tenancy Fees Act 2019, on including a clause about future renewal fees in the contract, and this suggests they intend to continue ripping off customers by attempting to charge soon-to-be illegal tenancy renewal fees well into the future. To cap it all off, they took the renewal fee from my account by direct debit without any warning, which could have created difficulties for me had I not happened, by coincidence, to transfer enough money into that account the day before.
In short - they might be good to begin with, but you will pay for it again, and again, and again down the line!
Furthermore, they insisted, in contravention of the Tenancy Fees Act 2019, on including a clause about future renewal fees in the contract, and this suggests they intend to continue ripping off customers by attempting to charge soon-to-be illegal tenancy renewal fees well into the future. To cap it all off, they took the renewal fee from my account by direct debit without any warning, which could have created difficulties for me had I not happened, by coincidence, to transfer enough money into that account the day before.
In short - they might be good to begin with, but you will pay for it again, and again, and again down the line!
Comment on agent fees
The renewal fees they charge are high even by the standards of their competitors, and they continue to insist on putting these fees into contracts being signed now, despite the Tenancy Fees Act 2019 soon coming into force.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Mar 2024
reviewed by 'samba'
27th Feb 2024
reviewed by 'Caroline Hirst'
11th Nov 2023
reviewed by 'Alkampell'
24th May 2021
reviewed by 'Laith'
11th Mar 2021
reviewed by 'Patricia'
29th May 2019
reviewed by 'Josh'
Opening Hours
Address
Kinleigh Folkard & Hayward
292-294 Kennington Road
Kennington,London
Greater London
SE11 4LD
020 7582 7773
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £735,000 |
| Lettings | 100% | 75% | £1,350 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 6 | 5 | 0 | 2 | 2 | 1 | 1 |
Areas covered
- SE5, SE11, SE17, SW8, SW9, SW1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 22,2024
Mar 22,2024
0
people found
this helpful
this helpful
I had the best experience with the team at KFH Kennington. Edmund has been truly amazing in the process of letting my property. I can only recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2024
Feb 27,2024
0
people found
this helpful
this helpful
Tara Killingback had to take over the sale of our property at a crucial stage and did so with aplomb using a professional but friendly manner. She confirmed our very high opinion of the KFH Kennington office....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2023
Nov 11,2023
0
people found
this helpful
this helpful
Avoid at all cost!
The worse experience I had in London with a renting agency.
Roxanne, Valerie...they all are the most incompetent team ever....
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2021
May 24,2021
0
people found
this helpful
this helpful
Although I did not purchase my property through KFH, I can say their service was the best I have received. The attention to detail and communication throughout the process was exceptional, and I will definitely be using them some time in the future. The agent ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2021
Mar 11,2021
0
people found
this helpful
this helpful
Mohammed from KFH in Kennington assisted myself and partner during during the process of moving home and he has been very profissional and helpful throughout the process. Also, he answered and dealt with all questions in a timely manner. Thank you so much....
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2019
May 29,2019
0
people found
this helpful
this helpful
I recently signed my tenancy agreement, and the whole process was very quick and easy from the outset. Emil was my agent and he did a fantastic job of guiding me through the process in a friendly, helpful manner....
read full review
read full review
Comment on agent fees
No fees which was great.
Was this helpful?
Yes
Yes
Apr 10,2019
Apr 10,2019
3
people found
this helpful
this helpful
I had a generally very positive experience with KFH when I and my housemate signed a tenancy agreement with them two years ago. However, renewing the tenancy this time around was a much less pleasant experience. On top of their very high 'renewal fee' of £210, ...
read full review
read full review
Comment on agent fees
The renewal fees they charge are high even by the standards of their competitors, and they continue to insist on putting these fees into contracts being signed now, despite the Tenancy Fees Act 2019 soon coming into force.
Was this helpful?
Yes
Yes
Feb 16,2018
Feb 16,2018
0
people found
this helpful
this helpful
I am happy to share my brilliant experience I had with KFH. My girlfriend and I have been lucky enough to be assisted by Abigail through the whole process to rent an apartment. Very friendly and professional attitude and constantly helpful. The viewing of the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2017
Jun 13,2017
1
people found
this helpful
this helpful
Excellent agent. I will be moving in a few weeks to a property purchased through KFH Kennington, all expertly handled by Amber Chandler. This successful outcome is in no part down to Amber's professionalism and commitment as exchange on a seven-strong chain became complicated and ...
read full review
read full review
Comment on agent fees
I have bought through KFH Kennington
Was this helpful?
Yes
Yes
Jan 31,2017
Jan 31,2017
0
people found
this helpful
this helpful
The worst estate agents I have ever had to deal with, and couldn't be happier to finally escape.
Never in my life have I had to deal with a bunch of people so incapable of communicating with one another – the customer service was beyond shocking ...
read full review
read full review
Comment on agent fees
Expensive like the rest.
Was this helpful?
Yes
Yes
Oct 05,2016
Oct 05,2016
0
people found
this helpful
this helpful
KFH are the reason why estate agents have a bad name. It's less about their ability to make you feel good when selling you a home, but rather the lack of transparency about some aspects of their business. For example, did you know that they ...
read full review
read full review
Comment on agent fees
Outrageous fee levels that are disproportionate to the service received.
Was this helpful?
Yes
Yes
Jun 28,2016
Jun 28,2016
0
people found
this helpful
this helpful
I had a very positive experience with Paul and the KFH team. The sale wasn't straightforward as there was a long chain which need careful management and I thought Paul did a brilliant job. I have no hesitation in recommending the company and Paul in ...
read full review
read full review
Comment on agent fees
I negotiated a slight reduction in the fees which made the cost very competitive compared with other agents in the area.
Was this helpful?
Yes
Yes
Oct 22,2015
Oct 22,2015
1
people found
this helpful
this helpful
Perfectly good and helpful during the viewing stage. Exchanged contracts and completed in good time. Collected keys from KFH on moving day, went to house to find the seller's furniture still in the house so the removal company couldn't move our furniture in. Had to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2015
Jul 16,2015
2
people found
this helpful
this helpful
We had an absolutely excellent experience thanks to Paul Forster, our agent on a property we purchased. Firstly, Paul helped us with our initial search. He was genuinely looking for a property with our best interests. He listened to our requirements and he never pushed ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2015
Jul 11,2015
2
people found
this helpful
this helpful
From beginning to end the whole team at KFH were all brilliant but Paul consistently went the extra mile to ensure that everything went smoothly. Can highly recommend this office - friendly, helpful and knowledgeable - they are in serious danger of giving estate agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 02,2015
Jul 02,2015
2
people found
this helpful
this helpful
Paul was excellent throughout. He was professional, always did what he said he would, addressed our questions promptly and achieved a great price for us. Affable, courteous and a credit to his company....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2014
Jun 02,2014
2
people found
this helpful
this helpful
Delighted I contacted Cleo McKay following a recommendation from a friend. Unlike other agents she kept in weekly contact and listened to my requirements, although she had no pictures of the apartment I ended up securing the excited voicemail she left describing the 'perfect flat' ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 05,2014
Jan 05,2014
2
people found
this helpful
this helpful
Utterly appalling service. Agent misinformed me of the length of the lease (by 20 years) which I only found out about just before exchanging and tried to get me to pay for costs that the sellers had not disclosed. A friend who was selling their property ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2013
Nov 27,2013
3
people found
this helpful
this helpful
Having moved to London from abroad, I had no idea of the letting process in the UK. I spoke with a friend and she told me about a reputable agent called Cleo McKay. Cleo had helped my friend in the past so I went to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2013
Apr 30,2013
0
people found
this helpful
this helpful
Tessa was extremely proactive in looking for suitable alternative properties on their books that could meet my needs and would update me regularly on new ones to the market / ones that had recently become available again. She was the most prepared agent I've met in ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2013
Apr 02,2013
0
people found
this helpful
this helpful
I sold my flat at the end of 2012 and found the staff to be professional and pleasant to deal with. Their valuation was much higher than the other agents I had round, but they were happy to listen to me and agree on an asking ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 19,2012
Apr 19,2012
6
people found
this helpful
this helpful
We are three students who have moved to London to study at university. After finding our property using a property search website we arranged a viewing the next day. We met Cleo McKay at the property and she hastily showed us around a currently occupied ...
read full review
read full review
What agent could do to change your mind?
They could act like they actually care about their clients, not just ignore them and hassle us for expensive repairs for the cheap quality appliances in the house.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 06,2010
Aug 06,2010
2
people found
this helpful
this helpful
Poor experience with KFH Kennington. Pleasant agent during the viewings stage. However, the description of the property was wrong (no dishwasher and no power shower); the lettings manager was disgracefully rude; and I was told there was an included parking space, only to find out ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
