Olivers Estate Agents
London, NW5
2.8/5, 37 reviews
49% recommended
71% sales valuation accuracy
86% sales fee satisfaction
50% lettings valuation accuracy
56% lettings fee satisfaction

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“We were interested in a property managed by Oliver's. We ......”

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Sep 29,2012
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Paul
By: 'Appalled'
Sep 29,2012
7 people found
this helpful
We were interested in a property managed by Oliver's. We initially made an offer to move in 3 weeks after the agreement. The agent (Paul Montague) pushed us to make an offer to move in straight away but we declined and they finally accepted our offer. We viewed the flat 3 times in total (viewing, then making measurements for new furniture) and he was late every time (up to 40 min), and one day he didn't even appear. In spite of the initial rush, and that we have very good references from our previous landlords and Universities/Research Institutions for which we are working, the referencing process and writing the contract took 2 weeks. There was no excuse for such a delay; we gave them all the documents required and chased them everyday, leaving us with no time to organise the moving in.
The contract was 9 pages in length of very vague and convoluted language with many clauses involving agency fees. We asked for the modification or clarification of these clauses involving fees to avoid a misuse because of the bad references the company already had. They were totally against any modification of two very controversial clauses. Two clauses included paying a fee of 20 pounds per every legal letter the agency might send to you. They didn't specify in which circumstances they would send letters to tenants, and had no limits regarding the number of letters in each case. Be careful as well if you want to start a family. They were reluctant to modify other clause prohibiting children living in the flat.
We gave them a deadline to amend certain parts of the contract since we could wait no longer to arrange the moving, but they didn't care and they postponed a meeting for 4 days later. The General Manager (Peter Heath) phoned me and while I was talking and raising the facts and our bottom lines he interrupted me, mocked me, and hung down the phone. Very professional!
Finally, they won't give us back the 1-week deposit we gave them at the start, even though they said at the beginning they would give it back to us if we didn't reach an agreement.
We have wasted a lot of money, time, and energy in this process. The landlady, who we think is very reasonable and nice, has also lost in this process. Therefore, be careful with these sharks! They will make sure they are the ones who always win.
What agent could do to change your mind?
We would never use this agent/agency again. They only offered us to change the clauses we considered unacceptable one day before the moving in day, when they realised they had already lost the deal (they were totally inflexible during the negotiation process).
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By: Olivers
Oct 03, 2012
Peter Heath Oliver’s,

Firstly may I say Oliver’s always tries to accommodate both tenants and landlords, but there are laws to which we must adhere to.
This gentleman was insistent that we changed clauses within the assured Shorthold Tenancy Agreement, which in some cases we managed to accommodate him, but he wasn't happy about several others, I was asked to call him to see if we could resolve the situation. I called on my day off, I didn't Mock him or interrupt him at all, in fact I didn't get more than three words in, he started by abusing Oliver’s calling us Sharks and shouting at me, I asked him on numerous occasions to stop shouting> However he continued in this manner, I said if he continues like this there is no point in carry on the conversion and I will put the phone down. After this we gave him a chance to meet in the office to still see if we could help, he couldn't even bother turn up for that. Finally my colleague Paul Montague told you that he would see what he could do for you, on the remaining clauses you weren't happy about and you responded by pulling out, after all the time and effort we put in for you. I would suggest that this gentleman went about things differently he would get a lot further. If he had turned for the meeting he and his partner would probably be in the property. We are not here to make life difficult for anyone, but you must realise we have a landlord whom we are acting for and have to consider their interests also.

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Latest Reviews

View all Reviews 37
18th Sep 2018
reviewed by 'Richard'
“When I approached Olivers, I had had my property with a rival estate agent for over two months without an ......”
7th Sep 2018
reviewed by 'R.'
“The last year renting from Oliver's Town has been by far the worst experience I have had from estate agents. ......”
27th Aug 2018
reviewed by 'Satisfied'
“Stephen came to view with Oliver McHugh - who sold the property to us 29 years ago! They advised a higher ......”
15th Aug 2018
reviewed by 'Sara'
“We had a really good experience with Linda helping us through our renting process. She was always incredibly quick to ......”
10th Apr 2018
reviewed by 'Mike'
“I already knew that Oliverstown is a long established agency and that Oliver is an acknowledged local property expert.I ......”
20th Sep 2017
reviewed by 'JeremyB'
“Mina did a great job showing us around properties to rent in NW5. She was well-informed, prompt and helped us ......”
Opening Hours
  • Monday: 00:00 - :00
  • Tuesday: 00:00 - :00
  • Wednesday: 00:00 - :00
  • Thursday: 00:00 - :00
  • Friday: 00:00 - :00
  • Saturday: 00:00 - :00
  • Sunday: 00:00 - :00
Address

Olivers Estate Agents
189 Kentish Town Road
Kentish Town,London
Greater London
NW5 2JU
020 7284 1222

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 71% 86% £475,000 £590,000
Lettings 50% 56% £500 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 4 5 8 7 0 2 0 0 7
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Helston, TR13
London, NW5

“Professional service...”

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Sep 18,2018
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Paul
By: 'Richard'
Sep 18,2018
0 people found
this helpful
When I approached Olivers, I had had my property with a rival estate agent for over two months without an offer. Although I then reduced the price before putting it on sale with Olivers, I consider it was the wider exposure it got with Olivers ...
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Comment on agent fees
Slightly higher than I expected to pay
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“Awful agents to rent with...”

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Sep 07,2018
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By: 'R.'
Sep 07,2018
1 people found
this helpful
The last year renting from Oliver's Town has been by far the worst experience I have had from estate agents. After paying extortionate agency fees, we have been repeatedly disappointed with rude staff, ignoring of our emails, ignoring of our problems with the property, arrogance ...
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Comment on agent fees
Incredibly expensive for the poor service offered.
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“Well sold......”

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Aug 27,2018
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Stephen
By: 'Satisfied'
Aug 27,2018
0 people found
this helpful
Stephen came to view with Oliver McHugh - who sold the property to us 29 years ago! They advised a higher asking price than another well known agency, at a half a per cent less commission. We had 2 acceptable offers before the ink was dry on ...
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Comment on agent fees
See above. Of course not as cheap as online agents but personal service - and great result.
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“Attentive and effecient...”

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Aug 15,2018
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Linda
By: 'Sara'
Aug 15,2018
0 people found
this helpful
We had a really good experience with Linda helping us through our renting process. She was always incredibly quick to reply and was honest and helpful. She did her best to negotiate whatever requirements we had as tenants. I would highly recommend her to anyone ...
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Comment on agent fees
Good!
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“Very Happy with the Service...”

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Apr 10,2018
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By: 'Mike'
Apr 10,2018
0 people found
this helpful
I already knew that Oliverstown is a long established agency and that Oliver is an acknowledged local property expert.I was impressed with the catalogue presentation, and the viewing reports from Stephen and Paul. I followed the advice given by Stephen and Oliver when negotiations ...
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Comment on agent fees
Fees were fine..on a par with their competitors
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“Mina did a great job showing us around properties to ......”

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Sep 20,2017
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Mina
By: 'JeremyB'
Sep 20,2017
1 people found
this helpful
Mina did a great job showing us around properties to rent in NW5. She was well-informed, prompt and helped us conclude the transaction within days. Many thanks!...
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“Ersin did a superb job in managing the sale of ......”

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Jul 31,2017
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By: 'Parham'
Jul 31,2017
1 people found
this helpful
Ersin did a superb job in managing the sale of our flat from start to finish. He is extremely personable and was excellent at liaising with all involved in the chain. He comes highly recommend....
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Comment on agent fees
Ersin's fees were very competitive and reasonable.
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By: Ersin Mehmet
Jul 31, 2017
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Thank you for your kind feedback, it was a pleasure acting for you both in your sale and purchase. Ersin Mehmet ...

“How on earth is this estate agent still in business?? ......”

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Nov 03,2016
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By: 'Tikiterry'
Nov 03,2016
2 people found
this helpful
How on earth is this estate agent still in business?? Their marketing is awful, the emails they send to those unfortunate enough to sign up with them are from the 1980's. None of the links work, the descriptions are written by a 3 year old and ...
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Comment on agent fees
Anything above £1.99 all-in would be too much
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By: Jonathan
Apr 08, 2018
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I would absolutely agree with the above. It's a bit harshly written, but overall true. It does take some effort for them to be this bad!! ...

“Charles Haward sold my flat for me, and l was ......”

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Jul 28,2016
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By: 'Jacqueline'
Jul 28,2016
2 people found
this helpful
Charles Haward sold my flat for me, and l was really impressed with the service l received. Charles was really professional, he kept me informed of how things were going all the way through, l wish all estate agents were like him, he is great!! ...
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“Efficient, friendly and helpful service. Always available to talk to ......”

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Nov 30,2015
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By: 'Laurie'
Nov 30,2015
1 people found
this helpful
Efficient, friendly and helpful service. Always available to talk to throughout the whole process. They sold my property without any problems and for a good price. The best estate agent for sales in Kentish Town / Tufnell Park as they are extremely knowledgeable about the area....
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“Selling a home is quite a stressful process. Everyone at ......”

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Oct 03,2015
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By: 'Navina'
Oct 03,2015
1 people found
this helpful
Selling a home is quite a stressful process. Everyone at Oliver's were really helpful, dealing with professional management of the actual process of sale right through to supporting us when we were worried. Thanks for helping us get through this!...
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“Donnella was really great. A very good sales person and ......”

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Jul 23,2015
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By: 'Nikki'
Jul 23,2015
1 people found
this helpful
Donnella was really great. A very good sales person and always on hand to speak too. She has done an excellent job on behalf of Olivers....
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“Jenna has been very helpful and always available to discuss ......”

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Jun 17,2015
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By: 'Regents'
Jun 17,2015
1 people found
this helpful
Jenna has been very helpful and always available to discuss issues throughout the process of this sale. We have now happily completed and fingers crossed for a smooth completion!...
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Comment on agent fees
Valued a little too high for the market and hand to reduce, but better to be optimistic than undervalue I'm sure.
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“From start to finish I was dealt with in a ......”

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Jun 16,2015
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By: 'Brandon'
Jun 16,2015
1 people found
this helpful
From start to finish I was dealt with in a very professional and proficient manner by Jenna. She managed to make the process run smoothly and dealt with any queries efficiently....
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“VERY EFFICIENT IN FINDING A SUITABLE PROPERTY AND EASY PROCESS ......”

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May 01,2015
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Akikur
By: 'KISHOR'
May 01,2015
1 people found
this helpful
VERY EFFICIENT IN FINDING A SUITABLE PROPERTY AND EASY PROCESS TO FINISH THANKS TO THEM. EVEN GOT THE LANDLORD TO AGREE TO REDECORATE / RE-PAINT THE FLAT....
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“l have been renting my properties through Oliver's for a ......”

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Apr 08,2015
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Jane
By: 'Jacqueline'
Apr 08,2015
1 people found
this helpful
l have been renting my properties through Oliver's for a number of years, l like the fact that they are a small locally owned business, and get to know their clients. Oliver's have always achieved great rents for me, and found excellent tenants, which gives ...
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“I dealt with a number of staff whilst a tenant ......”

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Dec 08,2014
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Oliver
By: 'Ms'
Dec 08,2014
2 people found
this helpful
I dealt with a number of staff whilst a tenant with Oliverstown. On a couple of occasions I spoke with Oliver McHugh, he was rude, arrogant, and completely unconcerned. Daniel Thomas was property manager when I first moved in and our heating broke. He was ...
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What agent could do to change your mind?
They should have sent qualified workmen to assess the problem straight away, and to fix the heating promptly. They should have paid for us to stay in a hotel while the work was carried out, and they should compensate us for the costs we incurred. They should have apologised instead of resorting to being rude. They still should changes the locks, as a security measure, and make sure they do not loose the keys- and if they do, then they should change the locks again. They be respectful to their tenants as human beings with rights, who are paying for a service.
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“This company is atrocious and unprofessional. I was never able ......”

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Sep 10,2014
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Oliver
By: 'Unhappy'
Sep 10,2014
0 people found
this helpful
This company is atrocious and unprofessional. I was never able to get hold of Paul Brooke and never dealt with one person....
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What agent could do to change your mind?
Be more professional and treat customers well.
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“Oliver's asked me to move quickly on a rental flat ......”

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Aug 29,2014
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By: 'SNP'
Aug 29,2014
0 people found
this helpful
Oliver's asked me to move quickly on a rental flat as there was another viewing. They recommended what my offer should be then they said the landlord won't accept the offer so I upped the offer which was accepted. I paid a deposit to complete ...
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“We are ending our tenancy in a property managed by ......”

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Feb 28,2014
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Oliver
By: 'Upset'
Feb 28,2014
4 people found
this helpful
We are ending our tenancy in a property managed by Olivers. Since giving notice they have been calling us to arrange viewings giving us only 30mins to an hours notice. When we have agreed to a viewing, I have come home to find that they ...
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“Oliver's have been managing my properties in Camden for more ......”

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Feb 17,2014
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Paul
By: 'john'
Feb 17,2014
3 people found
this helpful
Oliver's have been managing my properties in Camden for more than 3 years. I had the worst customer service experience with them ever! Firstly, they made me loose a lot of money by managing my properties in the most unprofessional way! Their staff turnaround is very ...
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“I had a very disappointing experience with the estate agent ......”

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Nov 22,2013
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Larissa
By: 'Disappointed'
Nov 22,2013
3 people found
this helpful
I had a very disappointing experience with the estate agent from Oliver's Residential. When we phoned the agency first to find a flat in Kentish Town area, her tone was very abrupt and not very welcoming, however, we decided to still see the flat, as ...
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“Just unbelievable!!! They took our deposit which we gave them ......”

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Oct 08,2013
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By: 'Robbed'
Oct 08,2013
7 people found
this helpful
Just unbelievable!!! They took our deposit which we gave them to secure a new flat, then the landlord pulled out and they never gave us our deposit back!! When we call their office about getting our money back, they keep transferring us to different members ...
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“I wish we had read the reviews for Oliverstown before ......”

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Sep 13,2013
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By: 'Homeless'
Sep 13,2013
5 people found
this helpful
I wish we had read the reviews for Oliverstown before we decided to put an extremely high deposit on one of their properties. All seemed well, we were somewhat pushed through the transaction but went ahead until literally a moment before signing, the landlady sold ...
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“The service is appalling, the staff is not trained at ......”

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May 01,2013
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Oliver
By: 'Ripped-off'
May 01,2013
8 people found
this helpful
The service is appalling, the staff is not trained at all, and no one knows what they are doing. Never get yourself into doing business with this completely unprofessional and disorganized estate agency. They will be nice to you in the beginning though before ripping ...
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“I am a loyal client of 5 years, as a landlord ......”

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Apr 09,2013
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By: 'Nora'
Apr 09,2013
2 people found
this helpful
I am a loyal client of 5 years, as a landlord my experience has been fantastic. They are fast efficient and friendly. I am grateful for their constant hard work....
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“I was a tenant in the above-mentioned property for 1 and ......”

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Mar 18,2013
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Nikki
By: 'A'
Mar 18,2013
5 people found
this helpful
I was a tenant in the above-mentioned property for 1 and a half years. My bad experience with Oliver's began as soon as maintenance issues came to play. Let me be frank in one aspect; the particular building at Corinne Road, which is rented out by ...
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What agent could do to change your mind?
I would suggest a more professional person and/or attitude towards property maintenance. They should provide with solutions and not pep-talk.
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By: RentinLondon
Jan 23, 2014
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We have also had a multitude of problems with Nikki Delaney. Awful to deal with and nothing ever got done- for which she lied and blamed us- saying we were refusing access- totally made up. The rest are just as useless- avoid at all costs!! ...

“I know Olivers for about three years now both as ......”

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Jan 04,2013
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By: 'P'
Jan 04,2013
1 people found
this helpful
I know Olivers for about three years now both as rental agents and property managers. Overall, I am really happy with their work. They did their best to find an appropriate flat to suit my budget and location preferences and since they have taken care ...
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“I would imagine that both we (the tenants) and the ......”

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Nov 21,2012
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Nikki
By: 'Disgusted'
Nov 21,2012
11 people found
this helpful
I would imagine that both we (the tenants) and the landlord of our property are fed up of the way we have been treated during the tenancy by Oliver's. We have only been in the property 4 months and just served notice. The property management team ...
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What agent could do to change your mind?
Please, please provide someone more knowledgeable and professional in the property managing department.
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“We were interested in a property managed by Oliver's. We ......”

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Sep 29,2012
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Paul
By: 'Appalled'
Sep 29,2012
7 people found
this helpful
We were interested in a property managed by Oliver's. We initially made an offer to move in 3 weeks after the agreement. The agent (Paul Montague) pushed us to make an offer to move in straight away but we declined and they finally accepted our offer. ...
read full review
What agent could do to change your mind?
We would never use this agent/agency again. They only offered us to change the clauses we considered unacceptable one day before the moving in day, when they realised they had already lost the deal (they were totally inflexible during the negotiation process).
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Olivers
Oct 03, 2012
View all comments (1)
Peter Heath Oliver’s, Firstly may I say Oliver’s always tries to accommodate both tenants and landlords, but there are laws to which we must adhere to. This gentleman was insistent that we changed clauses within the assured Shorthold Tenancy Agreement, which in some cases we managed to accommodate him, but he wasn't happy about several others, I was asked to call him to see if we could resolve the situation. I called on my day off, I didn't Mock him or interrupt him at all, in ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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