50% lettings valuation accuracy
29% lettings fee satisfaction
Jan 21,2019
Jan 21,2019
10
people found
this helpful
this helpful
Please do not ever get involved in this company. They are awful to deal with. They do not communicate just take the money and do nothing for it.
If would love to see them gone from managing our block.
Rather give no stars but can't submit unless I give 1. But one star does not represent this company does anything good.
If would love to see them gone from managing our block.
Rather give no stars but can't submit unless I give 1. But one star does not represent this company does anything good.
Comment on agent fees
nothing good to say!!!!!
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Jan 25, 2019
I'm sorry to hear this but not surprised and would strongly advise you and your fellow tenants to exercise your right to buy out the lease. We had to this with Morelands, who are an appalling company, and they will never change for the better. You will have to put up their dreadful behaviour until you do.
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Latest Reviews
25th Nov 2024
reviewed by 'Sharon baxter'
13th Jul 2023
reviewed by 'Mr'
31st Jan 2022
reviewed by 'Will Cowap'
15th Nov 2021
reviewed by 'Corinne'
13th Sep 2021
reviewed by 'Rosemary'
10th Aug 2021
reviewed by 'Christine Harris'
Opening Hours
Address
Moreland Estate Management
5 Sentinel Square
Hendon,London
Greater London
NW4 2EL
020 7043 4260
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 29% | £455 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 8 | 0 | 3 | 0 | 0 | 0 | 0 | 3 | 19 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 25,2024
Nov 25,2024
0
people found
this helpful
this helpful
This company, ‘Moreland Estate management’ are ruthless, inflated service charges, charge you for works never done, my buildings insurance has gone up from £600 last year to over £2000 per annum for a 2 bed flat above shops with a back entrance. They are the nastiest company you ...
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Jul 13,2023
Jul 13,2023
2
people found
this helpful
this helpful
I'd give -5 stars if it were possible.
Appalling company to work and deal with. I have recently been sent a £75.01 breach of lease notification. This includes an administrative charge of £75, making the amount I owe 1 pence....
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Mar 20, 2024
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(1)
Thank you for confirming that it wasn't me who has a problem. The problem is Moreland. I received 3 demands for arrears, then 15 months later they just noticed it had already been paid, on time, ( in Jan 2023). Their online payment portal doesn't work either, so its cheques from now on. Beyond useless. I'm a small time tenant now ( just a garage now, sold one flat a few years back, and bought out the other lease) on another), but will happily join a tenant association if it helps to get this sh ...
Jan 31,2022
Jan 31,2022
2
people found
this helpful
this helpful
I have been trying to get my intercom replaced for over 3 months, I have rang them regularly and they have done nothing. They just fob me off to another department or as of today just hang up without actually checking up on the issue. I ...
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Nov 15,2021
Nov 15,2021
8
people found
this helpful
this helpful
The worst company to deal with, specialised in obtaining as much money as possible from vulnerable people, using threats, intimidations and court actions (that they do not attend) to take as much money from their tenants. It is not a management company, it is a ...
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Sep 13,2021
Sep 13,2021
7
people found
this helpful
this helpful
I would give this company no stars if I could! They are a nightmare to work with. Since taking over the RTM ourselves they have failed to respond to any communication of any form either from our solicitor or individuals....
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Aug 10,2021
Aug 10,2021
8
people found
this helpful
this helpful
Worst company I have ever had the misfortune to deal with.
Totally ignore First Tier Tribunals decision in our favour.
Services charges incorrect and not applicable to our lease.
Minium services carried out if any.
Total disregard for the properties they "manage".
Have reported them ...
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Jun 15,2021
Jun 15,2021
6
people found
this helpful
this helpful
They are only interested in your money.
They/landlord owe me about £2,800 from small claims court.
There's no maintenance, or reply to questions e.g. who has a key to the store room from where our bicycles were stolen?
They have not sent Summary of ...
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Mar 26,2021
Mar 26,2021
8
people found
this helpful
this helpful
Sub par service.
Lack of communication, basic services are not being supplied, charges for services not being offered.
They need to be reported....
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Dec 17,2020
Dec 17,2020
7
people found
this helpful
this helpful
Been trying to get Moreland estate to do basic repairs for the last 9months !
Call them every few weeks & sent emails, Staff are rude & obnoxious !
Our flats are starting to look like we live in a third world country
They have no trouble taking my ...
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Sep 03, 2021
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(3)
Hi Claire - I've signed that petition a while ago, but something more needs to be done - how can I contact you? ...
Feb 16,2020
Feb 16,2020
14
people found
this helpful
this helpful
In 3 years they increased my service charge to almost double to what I pay. All the reviews are very accurate, how can a company like this being up and running this day and age?! They don't just stop replying to your emails and over the ...
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Apr 02, 2020
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(1)
There are many victims of Moreland’s vexatious Litigation, I myself being one.
I think that it is time that we come together to put a stop this. There is a legal way with possibly no fees. Love to hear from you [email protected] ...
Feb 10,2020
Feb 10,2020
2
people found
this helpful
this helpful
Our lift hasn't been working for over a year now and they don't give a fuck... I have a 4yr old and was heavily pregnant and didn't give a shit when I kept complaining all they said we well you betting move out then.
Absolutely ...
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Jan 07,2020
Jan 07,2020
21
people found
this helpful
this helpful
Scam artists that exploit the vulnerable. They break every law associated with the codes that regulate the sector without any fear of accountability. Don't even pay after being found guilty and ordered to pay back in tribunals or through their ombudsman. It's a family run ...
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Jan 03,2020
Jan 03,2020
11
people found
this helpful
this helpful
My perception (like several other reviews here) is that Moreland are running a scam because I can\'t see any evidence of service provided for the service charges I pay. It\'s a struggle to get them to perform the most basic of maintenance, for ...
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Jan 06, 2021
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(3)
You won’t stop this by yourself. Need to join forces. Wake up please, you’re being screwed and will be for years at this rate.. Complaints online aren’t going to help you, you don’t exchange contact numbers. ...
Oct 29,2019
Oct 29,2019
15
people found
this helpful
this helpful
They do not contact the leaseholder before increasing service charges, do not provide transparent accounts and have recently been taking additional money out of my account for no apparent reason. They also tried to take me to court, and then backed down because they'd made ...
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Jul 07,2019
Jul 07,2019
2
people found
this helpful
this helpful
Quite simply the most appalling property management we have ever come across. In the years they have managed this private block of flats, they have completely disregarded their duties. I have no idea how they are still trading. Be very warned - along with every ...
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Apr 10,2019
Apr 10,2019
17
people found
this helpful
this helpful
Really incompetent on every level in any dealings I've had to make with them. It's hard to understand how this Company has survived in this day and age with such an avoidance for their responsibilities. Avoid...
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Mar 19,2019
Mar 19,2019
14
people found
this helpful
this helpful
Moreland are the worst company I have ever had to deal with. The staff are rude. Cost have tripled for some services that weren't even provided. Wont recognise resident association because they dont want to be accountable. Don't use them EVER. Would give them 0 stars ...
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Comment on agent fees
Very BAD
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Jan 25,2019
Jan 25,2019
20
people found
this helpful
this helpful
A shocking company with a history of cynically exploiting tenants and ignoring tribunal findings. After a long battle we took over the lease ourselves and would strongly recommend you do the same. They have a web of related companies who charge but don't do any ...
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Jun 09, 2020
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(8)
Dear All, my family now find ourselves caught up in what looks like a copy-paste run of aggressive and rather dubious actions on the part of the same management company. I would like to, today, appoint a lawyer who has already legally represented in this matter, so would be VERY grateful if you could please get in touch via [email protected], ASAP, should you have a legal office or lawyer to recommend. ...
Jan 21,2019
Jan 21,2019
10
people found
this helpful
this helpful
Please do not ever get involved in this company. They are awful to deal with. They do not communicate just take the money and do nothing for it.
If would love to see them gone from managing our block.
Rather give no stars but can't ...
read full review
read full review
Comment on agent fees
nothing good to say!!!!!
Was this helpful?
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Yes
Jan 25, 2019
View all comments
(1)
I'm sorry to hear this but not surprised and would strongly advise you and your fellow tenants to exercise your right to buy out the lease. We had to this with Morelands, who are an appalling company, and they will never change for the better. You will have to put up their dreadful behaviour until you do. ...
Jan 21,2019
Jan 21,2019
12
people found
this helpful
this helpful
Simply appalling. I want rid of them and if anyone else has property in the block and reads this please leave a post....
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Comment on agent fees
Extortionate
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Sep 16, 2019
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(4)
To Unhappy Landlord - please contact me on [email protected]
I wish to move forward to remove them from the management of the block, ...
Jan 20,2019
Jan 20,2019
10
people found
this helpful
this helpful
Moreland, you are due to lose your management contract with our property in Liverpool at the end of January. You have not responded to our solicitor and are obliged to send us documents and transfer unspent funds. In addition you are repeatedly sending incorrect service ...
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Comment on agent fees
Very high fees for an agency that does very little, and allowed a property to get into disrepair, and then asked for more money!
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Apr 02, 2020
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(3)
This company are scammers, they buy up Freeholds and then threaten to seize your property unless you pay up to a managing agent you have never heard of. Time to band together. [email protected] ...
Dec 20,2018
Dec 20,2018
7
people found
this helpful
this helpful
We have been waiting weeks and weeks for Morelands to respond to a LEP1 request from Solicitor and although they have been paid 390 pounds to provide this, they are not responding to emails and are holding up the sale. Theynjust do not respond at all ...
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Comment on agent fees
Not applicable
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Mar 11, 2019
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(4)
Sorry to hear that Kaye. They did finally respond to Solicitor's enquires successfully by mid January. Even the Solicitor was shocked at how unresponsive they were. The saga is not over yet because as part of the LEP they requested payment for buildings insurance which had never been agreed to by the owner (they had their own), they also took money for ground rent he had been paying by direct debit. I requested a refund on his behalf and of course didn't get a reply. My next course of ac ...
Dec 11,2018
Dec 11,2018
11
people found
this helpful
this helpful
Disgraceful communication. Refusal to operate professionally. I have never worked with such a poor outfit as Moreland. They will send in heavies even before speaking to you. They took me to court twice, I won both times but they refused to listen to the judges ...
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Comment on agent fees
Poor
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Feb 02,2018
Feb 02,2018
14
people found
this helpful
this helpful
Via MW Freeholds Ltd they became responsible for managing block of 10 flat, where I own one. Trying to get answers to simple questions is difficult, there is no communication on what they are doing and their charges are excessive.
Accounts for 2016 revealed £7k of redecoration ...
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Comment on agent fees
Excessive
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Yes
Jan 16, 2020
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(4)
Hi Kaz, I am leaseholder flat 2 Pearl Assurance House. I am one of the 6 leaseholders working together on trying to get Moreland out. Not sure if we have made contact. Email me [email protected] and I will let you know what we are up to Paul ...
Dec 13,2017
Dec 13,2017
11
people found
this helpful
this helpful
Shocking service and communication. They must be avoided! They ignore you then try and take you to court! They overcharge and are not interested In the law....
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Comment on agent fees
Bad
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Jan 12, 2018
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(1)
Hi Roger, if you would like to get in touch with me to compare notes please do [email protected] I am dissatisfied with this company for a string of reasons. ...
Nov 24,2017
Nov 24,2017
10
people found
this helpful
this helpful
This company must be avoided. Look them up of LEASE tribunal cases, a lot of unhappy people have taken them to the court and won, including myself. These sorts of companies must be regulated. The reviews listed here say it all....
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Comment on agent fees
Dubious service charges.
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Dec 11, 2017
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(1)
Hello chairleg, any chance we can compare notes? [email protected] ...
Nov 07,2017
Nov 07,2017
7
people found
this helpful
this helpful
This is a very very dishonest company.* Do not go to this company as they are unsatisfatory, do not answer emails, rude, and you cannot even talk to them. If you read the reviews of this place, I am not the only one saying this....
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Comment on agent fees
Very high. Daylight robbery.
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Dec 11, 2017
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(1)
please can I request you get in touch with me? would really appreciate comparing notes. [email protected] ...
May 30,2017
May 30,2017
3
people found
this helpful
this helpful
Very hands on agent for our block and know how to deal with the difficult personalities both in the block and on the board of directors. The service charge budgets they have set are realistic and the service being provided is very hands on. They ...
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May 18,2017
May 18,2017
26
people found
this helpful
this helpful
This is a thoroughly disreputable firm who have no respect for authority or individuals. I took them to Ombudsman Services Property who made an adjudication but after more than a year they have not complied with their judgement. The Ombudsman is therefore going through the ...
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Comment on agent fees
They try to charge what they like.
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Oct 04, 2023
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(6)
I have a flat worth 47.500 in Sunderland. Moreland are charging £155 per month management fees.
though I have paid them a significant amount they do not recognise my payments and are suring me for non payment. In the meantime they do nothing and I mean nothing to maintain the block. I am having to hire a lawyer to defend myself. In the meantime they shouldnt even be trading as they have been struck off. Any advise welcome. Thanks Ted., ...
May 18,2017
May 18,2017
3
people found
this helpful
this helpful
They took over the management of our block in January 2016 and it has been a breath of fresh air. Maintenance has been carried out, repairs that were outstanding for many years including broken gutters, uneven paving stones, broken lights and the gardens have been repaired ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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