100% sales valuation accuracy
0% sales fee satisfaction
Sep 18,2012
Sep 18,2012
4
people found
this helpful
this helpful
DO NOT USE PALMER SNELL IN PARKSTONE, POOLE!!!!
Having sold various properties before, I am not inexperienced in dealing with agents, and Palmer Snell appeared to be professional in their attitude. They provided lots of "selling spiel" which I took for its worth.
Once a buyer had been found, things went rapidly downhill. She was persuaded to use their own solicitors (confirmed by the agent himself as nothing short of useless!) and when it came to the point of exchange (after several weeks of waiting for their solicitors to complete enquiries) I then found that they had not asked my buyer where she was locating her funds from. The agent I was purchasing through had taken this step once I had agreed to purchase a property, so they knew when funds would be available.
My buyer then took a further 10 working days to obtain her funds and exchange and completion had to take place on the same day as we had been waiting so long. I was on holiday at this point and the first 10 days were ruined with the stress of waiting to see if completion would actually take place.
Having written to Palmer Snell (at the suggestion of my solicitor) due to their shoddy and incompetent service, they have responded saying that if I do not pay their fee in full, they will take legal proceedings against me. I will pursue with the Ombudsman because their service was appalling. BUYER BEWARE THEY SAY!!!!
Having sold various properties before, I am not inexperienced in dealing with agents, and Palmer Snell appeared to be professional in their attitude. They provided lots of "selling spiel" which I took for its worth.
Once a buyer had been found, things went rapidly downhill. She was persuaded to use their own solicitors (confirmed by the agent himself as nothing short of useless!) and when it came to the point of exchange (after several weeks of waiting for their solicitors to complete enquiries) I then found that they had not asked my buyer where she was locating her funds from. The agent I was purchasing through had taken this step once I had agreed to purchase a property, so they knew when funds would be available.
My buyer then took a further 10 working days to obtain her funds and exchange and completion had to take place on the same day as we had been waiting so long. I was on holiday at this point and the first 10 days were ruined with the stress of waiting to see if completion would actually take place.
Having written to Palmer Snell (at the suggestion of my solicitor) due to their shoddy and incompetent service, they have responded saying that if I do not pay their fee in full, they will take legal proceedings against me. I will pursue with the Ombudsman because their service was appalling. BUYER BEWARE THEY SAY!!!!
What agent could do to change your mind?
Admitted their error in the service they provided and agreed to a reduced fee.Attached Filesnbsp;
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Latest Reviews
21st Jul 2021
reviewed by 'Elizabeth'
22nd Jul 2014
reviewed by 'Nomorelierspleaseatpalmersnell'
18th Sep 2012
reviewed by 'Fishbeast'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £249,000 | £250,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 21,2021
Jul 21,2021
0
people found
this helpful
this helpful
A great experience. Kerry the Sales Progressor was excellent the whole way through. Great response time and always putting the extra bit of effort in to make the process as least stressful as possible. Would definitely recommend....
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Jul 22,2014
Jul 22,2014
2
people found
this helpful
this helpful
These bullies would not pass on an offer until we had registered with their mate who tried to sell us a mortgage and as we had two DIPs already we were not interested but had to go through the hoops. Then agent 1 who was very ...
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What agent could do to change your mind?
Get rid of the bonus system for the mortgage partner servicesAttached Filesnbsp;
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Apr 18,2013
Apr 18,2013
1
people found
this helpful
this helpful
I have seen various properties with Palmer Snell, & had the 'you must meet with our mortgage adviser' lecture every time I was even remotely interested in a property. I wanted to put in an offer on a house, & despite telling them numerous times that my ...
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Jul 21, 2014
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Bang to rights PS again
Your arrogant staff even took the piss right to my face when I queried the same thing ...
Sep 18,2012
Sep 18,2012
4
people found
this helpful
this helpful
DO NOT USE PALMER SNELL IN PARKSTONE, POOLE!!!!
Having sold various properties before, I am not inexperienced in dealing with agents, and Palmer Snell appeared to be professional in their attitude. They provided lots of "selling spiel" which I took for its worth.
Once a ...
read full review
read full review
What agent could do to change your mind?
Admitted their error in the service they provided and agreed to a reduced fee.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
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