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Wolverhampton, WV1
3.3/5, 19 Reviews
53% Recommended
80% sales valuation accuracy
67% letting valuation accuracy
80% sales fee satisfaction
78% letting fee satisfaction
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"Used this agency as a..."
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1 Star Review
By : 'ML'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : WV5
Dec 19, 2018
People found this helpful3
Used this agency as a Landlord over several years. Initially I was impressed, they marketed the property well and found decent tenants quickly. The sales team appear to be good and very efficient. Problems occurred however during the tenancy itself and particular during check outs. I paid for a full service, which supposedly included regular property inspections-these were not provided, and when I questioned them over this I was told this would incur charges! Inventories for check out were a total cock up with items being listed as missing when they weren't causing considerable conflict with tenants. A large wardrobe mirror was cracked and missed off the check out inventory, so I was being asked to replace, when it should have been charged to the previous tenant. Then when the next tenant constantly questioned this, Dixons obviously didn't tell them this was in dispute so it looked like I wasn't making any effort to put it right, which again caused conflict. The last tenant reported a water leak via the shower 2 days prior to departure, it had caused considerable damage including rotten back boards around the shower and kitchen ceiling. Again, this was all missing from the inventory and only discovered when I checked it out with a friend. I asked for a minimal deposit deductionpf £200 which they agreed to, then had a quote for £600 for repair work, all of which was sent to Dixons. They told me the tenant was disputing the £200 deduction, but also said that they would support my claim, then I heard nothing for ages. When chasing it up, they had given the tenant back the full deposit without informing me or asking for information at all. They said that the independent adjudicator had found in the tenants favour, yet I had no correspondence from anyone whatsoever, which seems highly unusual. They said they could not prove the decline of the kitchen decor as they had not completed property inspections, so basically I have been totally stitched up by them. Their complaint procedure is a farce , they were totally biased in favour of the tenant, possibly as they have rented another property managed by them but that's just my suspicion not confirmed. The minute I dropped them as a managing agent and opted for find a tenant service only, they had no time for me whatsoever. They even sent me an invoice for the repair to the wardrobe door after their complaints department finally agreed to pay for the work!!!. I have found them and their complaints procedure to be totally incompetent to say the least.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £110,000 | £275,500 |
| Lettings | 67% | 78% | £650 | £900 |
Address
Dixons
79 Darlington Street, Wolverhampton, West Midlands
WV1 4JD
01902 489917
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dixons Branches (View All 35)
Great service, everyone was ...
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5 Star Review
demi
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : DY3
Nov 22, 2024
People found this helpful0
Great service, everyone was really helpful through out the sale of both properties and dealing with Tenants. They kept the heat on both solicitors through out the... Read Full Review
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Andy said about Dixons
Services : Sales( As a Vendor )Date: 22nd Nov 2024
Great service, everyone was really helpful through out the sale of both properties and dealing with Tenants. They kept the heat on both solicitors through out the process.
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I contacted Dixons today to ...
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5 Star Review
Darren
By : 'Charno'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV3
Jan 15, 2024
People found this helpful0
I contacted Dixons today to have a valuation report done on a 1 bed flat Darren was the person I spoke to and what can say he was the best advisor and can't fault him, he was lovely to liaise with and explained the whole process regarding my lease hold flat my experience has been... Read Full Review
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Charno Kaur said about Dixons
Services : Letting( As a Owner )Date: 15th Jan 2024
I contacted Dixons today to have a valuation report done on a 1 bed flat Darren was the person I spoke to and what can say he was the best advisor and can't fault him, he was lovely to liaise with and explained the whole process regarding my lease hold flat my experience has been awesome!
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Honestly, top tier support ...
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5 Star Review
Janus
By : 'Bria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WV1
Apr 11, 2023
People found this helpful0
Honestly, top tier support and willingness to help you find the perfect place. Thank you Janus, Charlie and Harry... Read Full Review
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Bria Mitchell said about Dixons
Services : Letting( As a Tenant )Date: 11th Apr 2023
Honestly, top tier support and willingness to help you find the perfect place. Thank you Janus, Charlie and Harry !
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I have met so much Letting ...
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5 Star Review
By : 'Ajibola'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : WV1
Feb 18, 2023
People found this helpful0
I have met so much Letting Agency but this particular one is still the best. One of the agents that attended to me was Janus and his services has not only been professionally good, its the best. He took the job as if he was doing it for himself. For the first time I didn't have to worry... Read Full Review
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Ajibola Akosile said about Dixons
Services : Letting( As a Tenant )Date: 18th Feb 2023
I have met so much Letting Agency but this particular one is still the best. One of the agents that attended to me was Janus and his services has not only been professionally good, its the best. He took the job as if he was doing it for himself. For the first time I didn't have to worry about getting a property. Details was exactly accurately provided, prompt, accurate and quick to respond and reply. Always happy to help. The whole team are the absolute best from the tea a colleague of the agents made till the move in date, it felt more like family. We had all the support we needed
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We recently instructed ...
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5 Star Review
Darren
Daniel
By : 'Tracey'
Services : Sales( As a Vendor )
Sold price : £275500
Would you recommend ? : Yes
Postcode : WV11
Oct 12, 2021
People found this helpful0
We recently instructed Dixon’s to sell our property . We were delighted with the service and support we were given from Darren , Daniel, Harvey , Jodie and Tom . The sale of our property was completed approximately within 10 weeks . The communication was excellent. If no one was... Read Full Review
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Tracey said about Dixons
Services : Sales( As a Vendor )Date: 12th Oct 2021
We recently instructed Dixon’s to sell our property . We were delighted with the service and support we were given from Darren , Daniel, Harvey , Jodie and Tom . The sale of our property was completed approximately within 10 weeks . The communication was excellent. If no one was available to take our call we would receive a call straight back within the day . Right up until completion we were kept updated on the progression of the sale . We would like to say a great big thank you to the team at Dixon’s .
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Lucienne and kylie saw our ...
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5 Star Review
Kylie
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WV14
May 18, 2021
People found this helpful0
Lucienne and kylie saw our process of moving in really easy and straight forward all documentation was sent to us prior. They were always to hand when I needed them, very good service with a friendly manner, very happy thank... Read Full Review
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Emma C said about Dixons
Services : Letting( As a Tenant )Date: 18th May 2021
Lucienne and kylie saw our process of moving in really easy and straight forward all documentation was sent to us prior. They were always to hand when I needed them, very good service with a friendly manner, very happy thank you
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I sold the flat in ...
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5 Star Review
Daniel
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £115000
Would you recommend ? : Yes
Postcode : WV1
Feb 4, 2021
People found this helpful0
I sold the flat in Wolverhampton and, wait for it, Daniel Rodberg find me a buyer on the first day ! The flat was nice but it was an impressive performance and I thoroughly recommend him and Dixons. Peter... Read Full Review
Comments (0)I sold the flat in Wolverhampton and, wait for it, Daniel Rodberg find me a buyer on the first day !
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Peter solomons said about Dixons
Services : Letting( As a Owner )Date: 4th Feb 2021
I sold the flat in Wolverhampton and, wait for it, Daniel Rodberg find me a buyer on the first day !
The flat was nice but it was an impressive performance and I thoroughly recommend him and Dixons.
Peter Solomons.
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Dixons Wolverhampton - Worst ...
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1 Star Review
By : 'Sandeep'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV4
Jun 9, 2020
People found this helpful2
Dixons Wolverhampton - Worst estate agents I have ever known as a landlord. As landlord I expect professional and honest service especially when premium service fee charged. To start with the tenancy has not been fully triggered; landlord’s signature (i.e. me) were pending and the... Read Full Review
Comments (0)Dixons Wolverhampton - Worst estate agents I have ever known as a landlord. As landlord I expect professional and honest service especially when premium service fee charged.
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Sandeep Dhanjal said about Dixons
Services : Letting( As a Owner )Date: 9th Jun 2020
Dixons Wolverhampton - Worst estate agents I have ever known as a landlord. As landlord I expect professional and honest service especially when premium service fee charged.
To start with the tenancy has not been fully triggered; landlord’s signature (i.e. me) were pending and the keys were passed over to the tenant in rush. There is still shortfall in rent collected and actual rent agreed on tenancy agreement and its 8 months now, also still fully signed correct tenancy agreement is still pending.
Overcharged estate’s agent service fee for couple of months and it took far too much efforts to correct it, also their corporate compliant department is absolutely joke.
Worst, their local branch keeps sending surprise charges, fees every other month.
I don’t blame many landlords shunning traditional estate agents of these kind and moving towards online or taking more things themselves.
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Used this agency as a ...
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1 Star Review
By : 'ML'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV5
Dec 19, 2018
People found this helpful3
Used this agency as a Landlord over several years. Initially I was impressed, they marketed the property well and found decent tenants quickly. The sales team appear to be good and very efficient. Problems occurred however during the tenancy itself and particular during check outs. I paid for a... Read Full Review
Comments (0)Was this helpful?:
ML said about Dixons
Services : Letting( As a Owner )Date: 19th Dec 2018
Used this agency as a Landlord over several years. Initially I was impressed, they marketed the property well and found decent tenants quickly. The sales team appear to be good and very efficient. Problems occurred however during the tenancy itself and particular during check outs. I paid for a full service, which supposedly included regular property inspections-these were not provided, and when I questioned them over this I was told this would incur charges! Inventories for check out were a total cock up with items being listed as missing when they weren't causing considerable conflict with tenants. A large wardrobe mirror was cracked and missed off the check out inventory, so I was being asked to replace, when it should have been charged to the previous tenant. Then when the next tenant constantly questioned this, Dixons obviously didn't tell them this was in dispute so it looked like I wasn't making any effort to put it right, which again caused conflict. The last tenant reported a water leak via the shower 2 days prior to departure, it had caused considerable damage including rotten back boards around the shower and kitchen ceiling. Again, this was all missing from the inventory and only discovered when I checked it out with a friend. I asked for a minimal deposit deductionpf £200 which they agreed to, then had a quote for £600 for repair work, all of which was sent to Dixons. They told me the tenant was disputing the £200 deduction, but also said that they would support my claim, then I heard nothing for ages. When chasing it up, they had given the tenant back the full deposit without informing me or asking for information at all. They said that the independent adjudicator had found in the tenants favour, yet I had no correspondence from anyone whatsoever, which seems highly unusual. They said they could not prove the decline of the kitchen decor as they had not completed property inspections, so basically I have been totally stitched up by them. Their complaint procedure is a farce , they were totally biased in favour of the tenant, possibly as they have rented another property managed by them but that's just my suspicion not confirmed. The minute I dropped them as a managing agent and opted for find a tenant service only, they had no time for me whatsoever. They even sent me an invoice for the repair to the wardrobe door after their complaints department finally agreed to pay for the work!!!. I have found them and their complaints procedure to be totally incompetent to say the least.
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PURCHASE OF ...
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5 Star Review
Darren
Tanya
By : 'Jack'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WV6
Dec 9, 2018
People found this helpful0
The purchase of this property went through very smoothly and for this I would like to extend my sincere thanks to all the DIXONS staff, especially Darren who has been so helpful at all stages of the buying... Read Full Review
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Jack Milo said about Dixons
Services : Sales( As a Buyer )Date: 9th Dec 2018
The purchase of this property went through very smoothly and for this I would like to extend my sincere thanks to all the DIXONS staff, especially Darren who has been so helpful at all stages of the buying process.
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Excellent from start to ...
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5 Star Review
Mazar
By : 'Nicola'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV3
Sep 3, 2018
People found this helpful0
Whilst selling 2 houses and buying a new one, Mazar and the Dixons team couldn't have made the process any easier. Whenever we had a query or were stressed, Mazar was always at the end of the phone or at the office with a cup of tea and plenty of advice and reassurance. I cannot recommend him... Read Full Review
Comments on Agent Fees
Good
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Nicola Byrne said about Dixons
Services : Sales( As a Vendor )Date: 3rd Sep 2018
Whilst selling 2 houses and buying a new one, Mazar and the Dixons team couldn't have made the process any easier. Whenever we had a query or were stressed, Mazar was always at the end of the phone or at the office with a cup of tea and plenty of advice and reassurance. I cannot recommend him and the team enough.
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By : Jenny
Sep 24, 2018Appalling service, little or no feed back, then could not get rid of the....
Amazing ...
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5 Star Review
Darren
By : 'Errol'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV6
Jun 15, 2018
People found this helpful0
Very professional and helpful from start to finish.Sold house very quickly and for the asking price.Kept me informed throughout the process.Would most definitely recommend.Would not hesitate to use again in the... Read Full Review
Comments on Agent Fees
Good
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Errol said about Dixons
Services : Sales( As a Vendor )Date: 15th Jun 2018
Very professional and helpful from start to finish.Sold house very quickly and for the asking price.Kept me informed throughout the process.Would most definitely recommend.Would not hesitate to use again in the future.
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Terrible service for renting ...
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1 Star Review
By : 'Disappointing'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV1
Sep 30, 2017
People found this helpful4
Terrible service for renting properties, rushed contract signing with my son who is a student. Still no return of deposit... Read Full Review
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Disappointing said about Dixons
Services : Letting( As a Tenant )Date: 30th Sep 2017
Terrible service for renting properties, rushed contract signing with my son who is a student. Still no return of deposit .
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Worst estate agents out ...
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1 Star Review
By : 'Mk2134'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : WV6
Sep 30, 2017
People found this helpful6
Worst estate agents out there. Didn't keep us informed about anything. We were constantly changing them for details, of which they failed to provide. As of yet our house is still unsold and has been on the market for 5 months. Would definitely urge people to be very cautious when considering... Read Full Review
Comments on Agent Fees
We had to pay 250 upfront which is unrefundable.
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Mk2134 said about Dixons
Services : Sales( As a Vendor )Date: 30th Sep 2017
Worst estate agents out there. Didn't keep us informed about anything. We were constantly changing them for details, of which they failed to provide. As of yet our house is still unsold and has been on the market for 5 months. Would definitely urge people to be very cautious when considering this unprofessional company.
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Fantastic first viewing ...
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5 Star Review
Gemma
Aimee
By : 'Tammy'
Services : Mortgages
Sold price : £120000
Would you recommend ? : Yes
Postcode : WV1
Nov 3, 2015
People found this helpful0
Fantastic first viewing conducted by Gemma, She was bubbly and professional and told us everything we needed to know about the property. She got excited for me when the offer was finally accepted which was nice to see! She also has texted me since asking how i am, which is great service. Whilst... Read Full Review
What agent could do to change your mind?
not at this stage yet
Comments on Agent Fees
not at this stage yet
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Tammy Smith said about Dixons
Services : Mortgages( )Date: 3rd Nov 2015
Fantastic first viewing conducted by Gemma, She was bubbly and professional and told us everything we needed to know about the property. She got excited for me when the offer was finally accepted which was nice to see! She also has texted me since asking how i am, which is great service. Whilst Gemma was out of the office i have been dealing with the Branch Manager Aimee who has also been fantastic, she has given me all the answers i need in regards to the morgage and explained the next steps! I really couldnt be happier at this stage and hope that the excellent service continues. My mom is coming in January to deal with yourselves due to how well you have treated me! Thanks again girls. 100% recommended!!
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disrespectful, not ...
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1 Star Review
By : 'you'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : WV4
Feb 3, 2015
People found this helpful4
disrespectful, not understanding rude no information would never deal with them again, wish want same else, the girl that was dealing with my houses the worse ever, i would not use them ever again, not... Read Full Review
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you Know said about Dixons
Services : Letting( As a Owner )Date: 3rd Feb 2015
disrespectful, not understanding rude no information would never deal with them again, wish want same else, the girl that was dealing with my houses the worse ever, i would not use them ever again, not happy
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Avoid dixons Wolverhampton ...
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1 Star Review
By : 'Val'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : WV10
Jul 27, 2014
People found this helpful8
Avoid dixons Wolverhampton like the plague. They promise to phone you but never do. You go into the office and you have to deal with different people all the time. The problem is always down to someone else. Their incompetence has led to a young family with a 3 year old child having no possession... Read Full Review
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Val Hever said about Dixons
Services : Letting( Property Management )Date: 27th Jul 2014
Avoid dixons Wolverhampton like the plague. They promise to phone you but never do. You go into the office and you have to deal with different people all the time. The problem is always down to someone else. Their incompetence has led to a young family with a 3 year old child having no possession and having to sleep on the floorwhile they wouldn't release a key where all their property was. The place is full of jobsworths and nobody is prepared to help you. Complete and utter waste of time
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1 Star Review
By : 'Unhappy.com'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV8
Apr 13, 2014
People found this helpful8
My advice stay away from these so called agents! They didn't do any of the fully managed package I took out with them! Then when I started asking questions they got very rude and one member of staff became aggressive towards me. They talk the talk but don't walk the walk. I then got in touch with ... Read Full Review
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Unhappy.com said about Dixons
Services : Letting( As a Owner )Date: 13th Apr 2014
My advice stay away from these so called agents! They didn't do any of the fully managed package I took out with them! Then when I started asking questions they got very rude and one member of staff became aggressive towards me. They talk the talk but don't walk the walk. I then got in touch with country wide- they emailed me there complaints procedure I follows there instructions to the letter, and I had no response. I then got put in touch with the head of complaints at country wide. I did get a reply to this but was pushed back to the area manager as this is procedure for them. The area manager contacted me to say he would look into the matter and reply in accordance to there complaints procedure. Which he emailed to me again and the details don't match the first copy I was given! However last contact with this person was over two weeks ago their procedure states at phase 2 the have a response inside 10 days. My tenants have now left and left a big mess behind them and haven't payed the last months rent!!! I've had no contact from the agents apart from the check out document and a date to put a claim in for the damages! They haven't given me back my keys or certificates for the property! I'm now going to the property ombudsman to hopefully get this matter sorted! But I'm doubtful after reading the other reviews! I just hope they get enough complaints that an inspection is taken out on the whole company and country wide! Very disappointed doesn't some up my feelings. Hope this help's others when choosing an estate agents! STAY AWAY FROM DIXONS!
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My partner & I had the ...
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1 Star Review
By : 'Mr.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV14
Dec 28, 2012
People found this helpful12
My partner & I had the misfortune of dealing with this company for a property rental and to say that they are the most unprofessional and inept company would be a gross understatement. They made a monumental series of errors that got us so frustrated we ended up contacting the Property... Read Full Review
Comments (0)My partner & I had the misfortune of dealing with this company for a property rental and to say that they are the most unprofessional and inept company would be a gross understatement.
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Mr. Hewitt said about Dixons
Services : Letting( As a Tenant )Date: 28th Dec 2012
My partner & I had the misfortune of dealing with this company for a property rental and to say that they are the most unprofessional and inept company would be a gross understatement.
They made a monumental series of errors that got us so frustrated we ended up contacting the Property Ombudsman.
We have been lied to, deceived and their whole attitude throughout has been a nonchalnat one.
To highlight some of the issues - they advertised a property at a negotiated price, then on the eve of us moving told us the 'proposed rent was to be increased', I refused the new asking price and had to negotiate over the phone a new deal, had this not have been done we may have found ourselves with nowhere to live.
They had no record of us paying the holding fee and security deposit and even asked me to provide proof with a bank statement - I refused to do this as I believe any company should have records of their finances.
I was not given a receipt either!
The gas appliances in the house we were renting (we have since moved) were unsafe and inadequate and had no safety certification (we found out when we both started suffering from nausea and headaches - a subsequent check proved the gas appliances were 'dangerous' and not to be used any longer).
Although I believe the Landlord is responsible for this, surely the letting agents should have their own checks in place.
I made several attempts after this to complain about their service (or lack of it) following their complaints procedure (branch, area, then onto Ombudsman if still not satisfied) only to be met with further frustration by their inability to respond or deny receiving any mail from me.
It is then that took the step to contact the Property Ombudsman, as I was not getting any satisfaction from this company or COUNTRYWIDE RESIDENTIAL LETTINGS (the group that DIXONS is part of and to whom I had to further address my complaints).
DIXONS ESATE AGENTS and COUNTRYWIDE RESIDENTIAL LETTINGS both consitently failed to address my concerns and further 'flouted' concerns when addressed by the Property Ombudsman.
My partner and I are both glad we will NEVER have to deal with this company again, though I feel any points raised by the Ombudsman will sadly be ignored as this seems to be their way of dealing with their customers.
They are ignorant, unprofessional, deceiful, they are prone to lying and do not have their custmers concerns at heart.
Unfortunately, I feel we are not the only ones who have had to deal with their extremely poor service and sadly I feel we wont be the last.
If you have the chance to use any one else other than DIXONS ESTATE AGENTS and/or COUNTRYWIDE RESIDENTIAL LETTINGS then may I suggest you do so and hopefully avoid any misery, confusion and wasted time with these people.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
