0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 09,2012
Sep 09,2012
1
people found
this helpful
this helpful
I put my house on the market with Cubitt and West just over a year ago and from the outset they were extremely pro-active,
I had been with another agent who were terrible, I was locked into a 3month contract (that they held me to) and showed 3 people around my house during that whole time, when I was able to move from them I picked from three agents and chose Cubitt and West because Owen said he could tell I had had a bad experience and was very mistrusting and he wanted to win my trust so said to put my house on their books and give them a chance without any contract, he was also very reassuring so went with them, I had more people around on the first viewing with them than I did in 3 months with Fox & Sons and that continued during the whole time I was with them, I had lots of interest and offers but because of the market at that time, people found it difficult to sell theirs or get the mortgage they needed, then finally found the right people for the house, I had some bad news and had to pull out of the sale when we were about to exchange, again I spoke to Owen and instead of making me feel bad for letting their client down after all the effort they had put in to selling it, he was very sympathetic and dealt with everything at no expense to myself, he also took time on several occasions to contact me to see how things were.
I would also like to mention Aston who was always cheerful when he showed people around and latterly James was also the same. My conclusion would be that they are very happy with their work and they didn't always put business before their customer.
I highly recommend them and will do so to people if I hear they are thinking of buying and selling, I will certainly return to them when the time is right.
Lynette
I had been with another agent who were terrible, I was locked into a 3month contract (that they held me to) and showed 3 people around my house during that whole time, when I was able to move from them I picked from three agents and chose Cubitt and West because Owen said he could tell I had had a bad experience and was very mistrusting and he wanted to win my trust so said to put my house on their books and give them a chance without any contract, he was also very reassuring so went with them, I had more people around on the first viewing with them than I did in 3 months with Fox & Sons and that continued during the whole time I was with them, I had lots of interest and offers but because of the market at that time, people found it difficult to sell theirs or get the mortgage they needed, then finally found the right people for the house, I had some bad news and had to pull out of the sale when we were about to exchange, again I spoke to Owen and instead of making me feel bad for letting their client down after all the effort they had put in to selling it, he was very sympathetic and dealt with everything at no expense to myself, he also took time on several occasions to contact me to see how things were.
I would also like to mention Aston who was always cheerful when he showed people around and latterly James was also the same. My conclusion would be that they are very happy with their work and they didn't always put business before their customer.
I highly recommend them and will do so to people if I hear they are thinking of buying and selling, I will certainly return to them when the time is right.
Lynette
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd Sep 2021
reviewed by 'Saeid Mortazavi'
28th Oct 2019
reviewed by 'Previous'
23rd Oct 2013
reviewed by 'G.James'
13th Sep 2013
reviewed by 'Margaret'
9th Sep 2013
reviewed by 'lupo'
6th Sep 2013
reviewed by 'Matt'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 10 | 1 | 6 | 1 | 1 | 0 |
Areas covered
- BN1 5
- BN1 8
- BN1 9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 02,2021
Sep 02,2021
0
people found
this helpful
this helpful
If I could give this company no stars I would. They vastly inflate the value of a property to get the instruction, they also sign you into long contracts for 5 months without fully explaining what you are signing. During the most buoyant market for years ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2019
Oct 28,2019
0
people found
this helpful
this helpful
We recently bought our first house through Cubitt and West Patcham. There were good elements of service. We were generally shown round by helpful staff and the sales progression (based in Peacehaven) was generally quick and courteous. But our experience of getting an offer accepted ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2013
Oct 23,2013
0
people found
this helpful
this helpful
Hi,
I highly recommend Cubitt and West at Patcham, the team were friendly, efficient, business like and approachable. I really felt that they were looking after my requirements. The service I received from them was excellent. A great team and a pleasure to have done ,...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2013
Sep 13,2013
1
people found
this helpful
this helpful
Excellent personal service. Ashley gave me the impression that he really cared about me as a person, and not just "another customer". Patricia is brilliant at getting things sorted. An old fashioned, personal service is quite refreshing in this day and age....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09,2013
Sep 09,2013
1
people found
this helpful
this helpful
The service was efficient and business like. We were impressed with the marketing as well as the my' account'feature on company website which allows us to track viewings, comments and offers....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2013
Sep 06,2013
0
people found
this helpful
this helpful
Absolutely fantastic. We were in a chain and had a private buyer who pulled out so the chain was about to fall apart and we were going to lose our dream home. We had 2 estate agents including cubit and west who valued our property at ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2013
Apr 22,2013
3
people found
this helpful
this helpful
I could not have had a better service anywhere else. Both Ashley and Owen were attentive, helpful and very kind.
Ashley spent a lot of time with me both as a prospective buyer taking me to numerous viewings at the drop of a hat and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2013
Apr 18,2013
0
people found
this helpful
this helpful
Albeit a slow process for what was a relatively simple sale, Ashley was good at keeping in touch and chasing up solicitors etc. generally a good service from C and W, made better by Ashley's hard work on the sale....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15,2013
Apr 15,2013
0
people found
this helpful
this helpful
A good service fron both Ashly and Owen at Cubitt & West. Both agents were responsive to my requirements and the sale went through swiftly without any major hitches. Very happy with the new house....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2013
Apr 07,2013
0
people found
this helpful
this helpful
the agents cannot do enough to help you through the experience of selling your property. They are professional,but friendly and approachable and listen to your concerns.I would hesitate to use them again!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2013
Mar 05,2013
0
people found
this helpful
this helpful
We cannot praise Ashley Buckley enough. Right from the start he was honest, informative and genuinely helpful. We were not very up on all the jargon that goes with buying a property, but Ashley never tired of explaining things to us if we had a ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2013
Mar 05,2013
1
people found
this helpful
this helpful
From the moment Owen Badman called at the address and took our instructions ,, arranged the photographer and 58 accompanied viewings later the property was sold. Throughout the time the property was on the market I was kept up todate by Ashley.
As I am living 200 miles ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2013
Jan 24,2013
4
people found
this helpful
this helpful
Ashley took over as our agent half way through the sale. He was always available to talk when I had questions about the progress of the sale. He was proactive in pushing it through quickly for all parties and really took personal responsibility in ensuring ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 12,2012
Dec 12,2012
1
people found
this helpful
this helpful
Our first reason for approaching C&W was through recommendation from a family member who was very impressed with the overall service provided for his property sale. From our initial meeting with Aston and Owen we developed a good working relationship, felt valued customers and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2012
Sep 27,2012
1
people found
this helpful
this helpful
The service I received from the staff at Cubitt & West Patcham was exceptional. They were constantly updating me on the situation with the sale of my property. They were on the ball with chasing up all parties concerned (solicitors etc) connected with my sale and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09,2012
Sep 09,2012
1
people found
this helpful
this helpful
I put my house on the market with Cubitt and West just over a year ago and from the outset they were extremely pro-active,
I had been with another agent who were terrible, I was locked into a 3month contract (that they held me to) ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2012
Sep 06,2012
0
people found
this helpful
this helpful
I found them really very good, the pictures were really great and were a good selling point.I always found them easy to talk to and discusse any problems that were arising from the coveyancing side of things. I felt they stayed interested in the
...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2012
Sep 05,2012
0
people found
this helpful
this helpful
We bought a property and sold our property through Cubitt & West Patcham office. Really liked the friendly welcome we got soon as we walked in. Our questions were answered and we were sourced properties that we were interested in, and not just because they thought ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2012
Sep 05,2012
0
people found
this helpful
this helpful
Cubitt & West provided an exemplary service. They valued and sold the house very promptly and were always available and courteous when questions were asked. Nothing seemed to be too much trouble for them. We live out of the area and were selling a property as ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:53 AM 26/02/2018 by Michael Cowe
