0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Oct 31,2018
Oct 31,2018
1
people found
this helpful
this helpful
Be warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly.
Notable issues:
1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Coâ¦.
2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with meâ¦maybe a weekly call would have been niceâ¦it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.
3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks.
4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.
5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.
6) My house key was stored in Branch with my name and address on it.
Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run.
Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs
Notable issues:
1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Coâ¦.
2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with meâ¦maybe a weekly call would have been niceâ¦it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.
3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks.
4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.
5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.
6) My house key was stored in Branch with my name and address on it.
Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run.
Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 80% | £900 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 4 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
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Sep 17,2023
Sep 17,2023
0
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Helpful, knowledgeable and very efficient. What more do you need?...
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Apr 28,2022
Apr 28,2022
0
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Mann lettings helped us to find a property to rent after we had moved down from Manchester. The service that we received was excellent; they kept us informed of available properties and of the progress of our rental application. Ellie in the office was particularly ...
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Sep 27,2021
Sep 27,2021
0
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Everyone at Mann Ashford were helpful, polite and very friendly especially Tony who carried out the tenancy changes professionally and with great speed and efficiency. I would definately recommend Mann to all my relatives and friends....
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Aug 25,2021
Aug 25,2021
0
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What an excellent team! Thank you so much for Tony and Ellie's professional job. Well done both!! A very good experience!...
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Jan 11,2021
Jan 11,2021
2
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this helpful
this helpful
I would avoid at all costs! What a truly awful and unprofessional estate agents! The only estate agent in our 11 years of renting to fail us. The lack of checks and help they did considering we paid for referencing is terrible. We offered our guarantors ...
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Oct 31,2018
Oct 31,2018
1
people found
this helpful
this helpful
Be warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from ...
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Sep 25,2018
Sep 25,2018
0
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These are some of the worst excuse as humans beings I've ever met in my life.
they are uneducated, unlicensed, incompetents most people would describe them as sociopaths
They can't even read a document in English, they openly dislike foreigners.
I'd never use them again, ...
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Comment on agent fees
Their work as a value of zero. I should have been paid for the hours wasted with these cretins
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Jan 31,2014
Jan 31,2014
3
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this helpful
Terrible service. I have received letter demanding access to the property for mid-term visit on 24th January. No problem. I stayed at home all day long, waiting and wasting my time, nobody came, nobody called, wrote email, sent text message. Nothing. I know agency staff ...
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Oct 05, 2014
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Hi there! I simply would like to give you a huge thumbs up for
the excellent info you have right here on this post.
I am coming back to your web site for more soon. ...
Oct 23,2013
Oct 23,2013
2
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this helpful
During dishwasher servicemen visit ( in January 2013) , floor has been damaged in the kitchen. It's been reported immediately by email, supported with few pictures. Couple months later during mid term visit I raised this issue again. I asked for a copy of the report made during ...
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Apr 10,2013
Apr 10,2013
3
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12/2/13 3 bed terrace . This agent keeps a property on their books/board/Rightmove as for sale even though offer accepted, no viewings and one week left before for contract exchange. Time wasters. And very unapologetic....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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