50% sales valuation accuracy
33% sales fee satisfaction
Oct 22,2018
Oct 22,2018
1
people found
this helpful
this helpful
Don't take the risk of renting with Boxall Brown & Jones. During my 5 years of being a tenant, they have excelled at accepting my rent payments. However, once problems arose, they turned out to be inattentive and unresponsive, to the point of unprofessionalism.
In July (nearly 3 months ago), the roof of my apartment building leaked and thoroughly flooded my flat and two others below mine. The leak was repaired by the property management company, but the flat remained damp for weeks and mould started to thrive. It's now nearly the end of October and the only work that has been carried out is cutting a hole in the living room ceiling, to check where the leak was coming from.
Here are some of my observations from the interactions I have had with Boxall Brown & Jones over the past few months:
- If they say they will ring you back, they won't. I fell for this one too many times. They are seemingly stuck in a constant state of "awaiting an update from the insurance company" and "will let you know when we receive a response".
- They didn't update me on the status of the repairs, not even once, during the whole month of September. I had to actively contact them for information. At the same time, their position is that "we do not feel our service has been poor".
- After months of living in a damaged and unsanitary flat, I asked for fair compensation, since I didn't sign a lease for a mouldy flat. Following weeks of back-and-forth emails, they offered a £50 reduction in rent, "as a gesture of good will". I could only assume that this was intended as an insult and declined.
- They never once apologised for the conditions that I was forced to live in, and for the length of time it was taking to for the issue to be rectified.
Have a look at the attached photos and decide if you would pay nearly £700/month for a smelly flat with stained and mouldy walls, buckled carpet and a ceiling with a huge hole in the middle of it. I have reported the issue to the council's Housing Standards team as a health and safety matter, and they are investigating.
In July (nearly 3 months ago), the roof of my apartment building leaked and thoroughly flooded my flat and two others below mine. The leak was repaired by the property management company, but the flat remained damp for weeks and mould started to thrive. It's now nearly the end of October and the only work that has been carried out is cutting a hole in the living room ceiling, to check where the leak was coming from.
Here are some of my observations from the interactions I have had with Boxall Brown & Jones over the past few months:
- If they say they will ring you back, they won't. I fell for this one too many times. They are seemingly stuck in a constant state of "awaiting an update from the insurance company" and "will let you know when we receive a response".
- They didn't update me on the status of the repairs, not even once, during the whole month of September. I had to actively contact them for information. At the same time, their position is that "we do not feel our service has been poor".
- After months of living in a damaged and unsanitary flat, I asked for fair compensation, since I didn't sign a lease for a mouldy flat. Following weeks of back-and-forth emails, they offered a £50 reduction in rent, "as a gesture of good will". I could only assume that this was intended as an insult and declined.
- They never once apologised for the conditions that I was forced to live in, and for the length of time it was taking to for the issue to be rectified.
Have a look at the attached photos and decide if you would pay nearly £700/month for a smelly flat with stained and mouldy walls, buckled carpet and a ceiling with a huge hole in the middle of it. I have reported the issue to the council's Housing Standards team as a health and safety matter, and they are investigating.
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Opening Hours
Address
Boxall Brown & Jones
Joseph Wright House, 34 Iron Gate
Derby
Derbyshire
DE1 3GA
01332 553838
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 26,2024
Jan 26,2024
0
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if you’re looking for a professional and dynamic lettings team that will go the extra mile to find you the right tenants than look no further. With the best customer service out of all agents, the team at BBJ listened to what I needed ...
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Nov 18,2020
Nov 18,2020
0
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We cannot recommend Boxall Brown & Jones highly enough! From start to finish, initial enquiry to completion, the service was first class. In life, communication really is key, Boxall Brown & Jones kept us updated, well informed and reassured at every point of the process. The team ...
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Oct 22,2018
Oct 22,2018
1
people found
this helpful
this helpful
Don't take the risk of renting with Boxall Brown & Jones. During my 5 years of being a tenant, they have excelled at accepting my rent payments. However, once problems arose, they turned out to be inattentive and unresponsive, to the point of unprofessionalism.
In July (nearly 3 ...
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Aug 17,2016
Aug 17,2016
2
people found
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this helpful
Very poor.
My partner and I arrived early to view a property on Sunday only to be let down by nobody being there. I knocked on the front door, looked through the windows and waited for 40 minutes. After around 20 minutes I tried to contact the ...
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May 30,2014
May 30,2014
5
people found
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This agent were horrendous to deal with, they sold a property as a 4 bed without checking building regs in place , delayed and sent threatening letters throughout and then 3 weeks before scheduled completion they admitted building regs were not in place so had them done retrospectively ...
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Nov 29,2012
Nov 29,2012
0
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I would highly recommend BBJ Lettings they took my property over from a local letting agent who had without success and with incompetence failed to secure a tenant. BBJ within 1 week of instructing them had secured three viewings which resulted in two applications for the ...
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May 12,2012
May 12,2012
2
people found
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this helpful
Shocking. Arranged to view a property at 1.30 pm but agent did not arrive. When questioned was told 1.00 pm was my appointment time. I asked why did you not call me? Agent answered that's not our policy!!
These guys are totally unprofessional in my experience....
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What agent could do to change your mind?
Communicate !!!!!Attached Filesnbsp;
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