Martin & Co
St James derby, Derby, DE1
1.9/5, 28 reviews
25% recommended
50% lettings valuation accuracy
43% lettings fee satisfaction

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“15 yrs my letting agent.Trustworthy supportive.alwats let within 2 weeks.would not use anyone else...”

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Oct 05,2018
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David
By: 'Christine'
Oct 05,2018
0 people found
this helpful
Have had a long relationship with David & Sian who with their staff have always supported me with my property. I have found the staff to be knowlegable and professional with any questions I have. Very Trustworthy.
Comment on agent fees
Good.
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Latest Reviews

View all Reviews 28
22nd Jun 2023
reviewed by 'David'
“Worst estate agents ever. They take your holding deposit and then doesn’t refund it when the property gets pulled ......”
24th Oct 2022
reviewed by 'Liis-Beth Tors'
“Please avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy ......”
18th Mar 2022
reviewed by 'Teresa'
“I've lived with my family in a property managed by Martin &Co Derby for 13 years . In all this time we've ......”
12th Aug 2021
reviewed by 'Lisa'
“Kasia was the most helpful person throughout this process. Without her, we wouldn't be moving into our new home. Thank ......”
13th Apr 2021
reviewed by 'Johnny'
“This is a review of the 2 people at the top of their Derby centre office: the director and the proprietor. ......”
17th Feb 2021
reviewed by 'Marc'
“Through recent issues around COVID the team at Martin & Co have been very supportive of both my sons and their ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
15 St James Street
Derby
Derbyshire
DE1 1RF
01332 650068

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 43% £365 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 6 13 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Worst estate agents ever. They take your hold......”

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Jun 22,2023
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By: 'David'
Jun 22,2023
1 people found
this helpful
Worst estate agents ever. They take your holding deposit and then doesn’t refund it when the property gets pulled off the market for any reason!! Not my fault the landlord decided to take it of the market yet they kept my holding deposit....
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“Please avoid this letting agency...”

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Oct 24,2022
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By: 'Liis-Beth Tors'
Oct 24,2022
0 people found
this helpful
Please avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence ...
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“I've lived with my family in a property manag......”

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Mar 18,2022
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David
By: 'Teresa'
Mar 18,2022
0 people found
this helpful
I've lived with my family in a property managed by Martin &Co Derby for 13 years . In all this time we've never had as much as a crossed word with any of the staff new and old ,or with the kind and helpful owners sian and ...
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“Kasia was the most helpful person throughout ......”

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Aug 12,2021
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Kasia
By: 'Lisa'
Aug 12,2021
0 people found
this helpful
Kasia was the most helpful person throughout this process. Without her, we wouldn't be moving into our new home. Thank you so much for everything you did...
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“This is a review of the 2 people at the top o......”

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Apr 13,2021
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David
By: 'Johnny'
Apr 13,2021
0 people found
this helpful
This is a review of the 2 people at the top of their Derby centre office: the director and the proprietor. Everyone else there -wholesome people. 1. Boiler needed reviewing. They sent the technician to just walk in my housemate's room (that's where the boiler is). I ...
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“Supportive team...”

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Feb 17,2021
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sian
By: 'Marc'
Feb 17,2021
0 people found
this helpful
Through recent issues around COVID the team at Martin & Co have been very supportive of both my sons and their tenancies. A thoughtful and helpful team....
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“I’ve had a terrible experience...”

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Nov 30,2019
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By: 'Hallam'
Nov 30,2019
0 people found
this helpful
I’ve had a terrible experience with Martin and Co this past year. I am a landlord and don’t really leave reviews, but my experience was so bad I felt compelled. I work with 4 other letting agents in Derby and this is by far ...
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“Horrendous renting experience...”

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Oct 16,2019
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By: 'kathryn'
Oct 16,2019
0 people found
this helpful
Without a doubt the most DIABOLICAL renting experience I have ever had. Martin and co are shambolic, their service is terrible and the staff are the most unhelpful individuals I have ever came across. To begin with when I viewed the property I was told ...
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“15 yrs my letting agent.Trustworthy supportive.alwats let within 2 weeks.would not use anyone else...”

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Oct 05,2018
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David
By: 'Christine'
Oct 05,2018
0 people found
this helpful
Have had a long relationship with David & Sian who with their staff have always supported me with my property. I have found the staff to be knowlegable and professional with any questions I have. Very Trustworthy....
read full review
Comment on agent fees
Good.
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“Very very incompetent service from so called Martin & co...”

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Jul 05,2018
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sian
By: 'They'
Jul 05,2018
4 people found
this helpful
I lived at the property for 2years, my contract ended after the first year. I went on a monthly rental. I always paid my rent promptly. Two months before I moved out I lost my job. I was unable to pay the rent for the ...
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Comment on agent fees
Bad bad bad experience, worst agency I've ever dealt with
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“Excellent property, good location good value, as described and good ......”

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Aug 31,2017
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sian
By: 'Kev'
Aug 31,2017
1 people found
this helpful
Excellent property, good location good value, as described and good communication with Martin and co staff. Service fell short on 2 key points: 1 I moved out months ago and started chasing rent overpayment 3 weeks ago and still waiting, feel like I'm getting fobbed off. 4 phone calls 4 ...
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Comment on agent fees
Fees were fair I'd recommend again the 2 issues were disappointing but the overall experience was good. They put my property back on market for a fair admin charge, and allowed me release on finding new tenant when I had to move for work.
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“Rude, incompetant, no problem with slum landlords. Will make any ......”

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May 24,2017
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David
By: 'GlamCorpz'
May 24,2017
8 people found
this helpful
Rude, incompetant, no problem with slum landlords. Will make any promise as long as you leave the office, follow up not so much. AVOID AT ALL COSTS AND DERBY BRANCH OF MARTIN & CO....
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“I can't fault a particular staff member but as a ......”

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Mar 02,2017
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By: 'Amy'
Mar 02,2017
3 people found
this helpful
I can't fault a particular staff member but as a tenant we don't get very good notice of when someone will be coming to the house. For example I will happily walk around in my dressing gown knowing no one is in, and then someone ...
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Comment on agent fees
Bad, no agent should be allowed to charge agency fees. Glad they're being scraped.
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“I used Martin & Co as a Letting Agent on my ......”

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Feb 20,2017
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David
By: 'A'
Feb 20,2017
1 people found
this helpful
I used Martin & Co as a Letting Agent on my single property for 22 months; although at first they appeared proactive and forward thinking, this was clearly just a veneer to attract customers. Sticking to the facts, the following reasons led to me finding ‘anyone' else: ...
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Comment on agent fees
Expensive fees overall which was compounded by their apathetic approach to finding tenants. I gave notice to leave and was charged a fee of £270 as it was claimed the tenant finding service fee was due.
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By: Hannah
Feb 20, 2017
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Hi David, please follow us on twitter and direct message us so we can fully understand your issue and we can let you know our formal complaints procedure. Thanks. ...

“I had a lovely time with Kris ! She really took ......”

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Nov 05,2016
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David
By: 'Martha'
Nov 05,2016
0 people found
this helpful
I had a lovely time with Kris ! She really took care of me and gave amazing advice . I felt comfortable with asking her questions and I could not have had a better agent !!!!!!!!! Loved every minute :) tell her I said Thank you :) Cant wait to ...
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Comment on agent fees
Great
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“Terrible communication skills in this branch. I viewed a property ......”

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Aug 10,2016
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By: 'Laura'
Aug 10,2016
2 people found
this helpful
Terrible communication skills in this branch. I viewed a property in Derby on the 1st August. When I got to the property, I was told by the agent who showed me round that somebody else had viewed the house before me and wanted the room. ...
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“Disgusting shoddy , dodgy company. Highly questionable contract handling - Landlords ......”

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May 12,2016
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By: 'DisgruntledLandlord'
May 12,2016
5 people found
this helpful
Disgusting shoddy , dodgy company. Highly questionable contract handling - Landlords avoid !!- they will not handle lettings in your best interest then try and sting you with made up fees. Unauthorised work charges - you will get them !! They Don't answer emails especially McKnight , highly ...
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Comment on agent fees
Dodgy fee structure , made up half the time , charges for unauthorised work etc
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“I would never reccomend this company to anyone. Maintenence took ......”

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Feb 23,2016
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By: 'nothappy'
Feb 23,2016
3 people found
this helpful
I would never reccomend this company to anyone. Maintenence took too long to fix things, often left months on end, no point reporting anything because you will have to call to chase up on a regular basis anyways. People turn up whenever they feel like. ...
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Comment on agent fees
Fees were ok
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“The director of Derby's branch David McKnight was extremely unprofessional. ......”

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Dec 12,2015
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David
By: 'Josh'
Dec 12,2015
3 people found
this helpful
The director of Derby's branch David McKnight was extremely unprofessional. I am a tenant who moved into one of the property managed by Martin and Co. The place i initially decided to moved in comes furnished, David the director of the office, decided to incur ...
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“We rented a property for 18 months with this letting agent. ......”

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Nov 23,2015
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By: 'Martin'
Nov 23,2015
1 people found
this helpful
We rented a property for 18 months with this letting agent. I have never known such incompetent unorganised office. Towards the end of the tenancy we had a number of viewings on the property where Martin and co did not inform us and let themselves in ...
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“We rented a property with this agent for 3 years. Every 6 ......”

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Nov 12,2015
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By: 'Unhappy'
Nov 12,2015
4 people found
this helpful
We rented a property with this agent for 3 years. Every 6 months we paid 75 pounds to continue renting the property. This included inspections where by the were to report any repairs that needed doing to the landlord. No repairs reported on these inspections were ever done. ...
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What agent could do to change your mind?
We paid six monthly fees . reported problems that needed fixing which never got done. What were we paying for??
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Comment on agent fees
We paid six monthly fees . reported problems that needed fixing which never got done. What were we paying for??
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“I rented a room with them they are so helpful, ......”

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Sep 14,2015
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David
By: '(Abdo)'
Sep 14,2015
0 people found
this helpful
I rented a room with them they are so helpful, kind and sympathetic, I faced many trouble in my budget the appreciated my hard situation and they never dealt me badly, then they accepted to rent me another room cheaper and that solved my problem. ...
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“Having turned up to the house slightly early after an ......”

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Sep 09,2015
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By: 'One'
Sep 09,2015
2 people found
this helpful
Having turned up to the house slightly early after an hour and a half journey, I was quite sure I'd found the ideal property for myself and my wife. However, as the time passed, I was worried that nobody was coming to meet me. After 15 ...
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“Never have I experienced such an incompetent company. I have ......”

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Jun 08,2014
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By: 'sj1'
Jun 08,2014
7 people found
this helpful
Never have I experienced such an incompetent company. I have never known anything like it in my life. terrible customer service to tenants and landlords! They have no idea what they are doing or who is meant to be doing what. I have today been ...
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What agent could do to change your mind?
not been as useless and train their staff to speak to people rather than talking down to them. they are meant to be providing a service for people but instead they are setting an extremely bad example for the industry!
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“Martin & Co The experience I had was a disgrace a ......”

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May 02,2014
Minithumbdown
By: 'MR'
May 02,2014
8 people found
this helpful
Martin & Co The experience I had was a disgrace a price was agreed and then change several times. I urge NO LANDLORD/ VENDOR not to use this agent STAY WELL AWAY. THEY ARE FAB UNTIL THEY HAVE THE SIGNED AGREEMENT. MY MONTHLY STATEMENTS WAS CHARGED ...
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What agent could do to change your mind?
Martin & Co The experience I had was a disgrace a price was agreed and then change several times. I urge NO LANDLORD/ VENDOR not to use this agent STAY WELL AWAY. THEY ARE FAB UNTIL THEY HAVE THE SIGHED AGREEMENT. MY MONTHLY STATEMENTS WAS CHARGED AT 10% FOR OVER 6 MONTHS THE AGREED PRICE WAS 7%. DO NOT TRUST
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“They are unprofessional and absolutely terrible. Arranged a viewing yesterday ......”

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Dec 07,2013
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By: 'Paul'
Dec 07,2013
4 people found
this helpful
They are unprofessional and absolutely terrible. Arranged a viewing yesterday with them and was assured that everything will be well organized by Derby branch. I even called them today few hours before viewing to make sure there aren't any changes. Went on viewing and no ...
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“Absolutely appalling letting agent. Despite repeatedly reporting to them that ......”

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Sep 27,2013
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David
By: 'D'
Sep 27,2013
9 people found
this helpful
Absolutely appalling letting agent. Despite repeatedly reporting to them that our boiler, toilet, lights and oven were broken none were fixed to a satiscfactory standard. Our toilet did not flush properly for well over 18 months and was still only semi working when we left the ...
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What agent could do to change your mind?
There is nothing this agent could possibly do at this point to ever make me consider using them or recommending them to anyone!
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“Bad and argumentative attitude and unwilling to carry out basic ......”

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Aug 16,2013
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David
By: 'stephen'
Aug 16,2013
8 people found
this helpful
Bad and argumentative attitude and unwilling to carry out basic management requirements having caused a great deal of trouble with inappropriately placed tenants. Simple requests for legal documentation have been ignored. Our keys have been withheld when required. We suspect that no inventory was carried ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Martin & Co, Derby DE1 1RF



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